Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Experience authentic local Malaysian culture in the heart of Kuala Lumpur city with the minimalistic iO Hotel. Spend your day exploring the local heritage and historical buildings or indulge yourself with the always-happening and buzzling city. Come home to iO Hotel for a comfortable rest to recharge yourself for the next day.
Must-knows about iO Hotel:
1.Private locker and personal password-protected safe.
2.Futuristic capsules for a private, comfortable and affordable individual stay
3.Free high speed wifi
4.Free air condition
5.Shared lounge and laptop bar
6.New and clean bathroom in every room
7.Free towels
8.Free luggage storage
9.No curfew (Open 24/7). Come in and out as you wish with the keycard.
10.Drinks and snacks bar
11.Instagramable spaces
12.Talk to our friendly staffs to find out about the latest happenings in town.

10-minutes walk to the nearest Light Rail Transit (LRT)
Take an always-available Uber/Grab/Taxi to the city centre in just 5 minutes.

Shop till your hearts drop at KLCC, Pavillion, Bukit Bintang (Star Hill), Times Square, and many more premium shopping centres nearby.
Dine your way through the iconic local cuisines or treat yourself to fancy international and fusion cuisines, all within minutes away.
Bar-hop through the night at Changkat, KL’s most iconic night scene, or party at Zouk, Arena, Club Kyo, or other vibrant clubs.
Live among the locals. iO Hotel is uniquely situated among rows of traditional local houses for a comfortable modern stay just a stone’s throw away from the locals.

Come home to a quiet, serene space in io Hotel, overlooking a beautiful, old city-charm sunset.
Free high speed wifi at your convenience to connect to your loved ones at home, get some work done, or prepare your itinerary for the next day.
Chill at our shared lounge to enjoy a sip of artisan coffee or work peacefully at our laptop bar.
Make a friend or two when you mingle with our international backpackers who’re here for short getaways, work vacations, or just freelancing around the world. View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 10.0

  • Location 7.3

  • Staff 10.0

  • Atmosphere 8.3

  • Cleanliness 10.0

  • Facilities 9.7

Latest Reviews

  • 10.0


    19 Jul 2019
    The only negative is I was below a women who was literally raised by elephants even though it specified to be quite! But that’s hostel life right? Overall it’s actually so amazing at this hostel!
    England, Mixed Group, 18-24
  • 10.0


    30 Dec 2018
    I really liked the concept. It felt like I’m staying in space shuttle.
    India, All Male Group, 18-24
  • 9.1


    18 Dec 2019
    It was my first time staying in a capsule hotel and it was great. The staff and very friendly and helpful. Everything is clean and modern. Great showers. The lockers being in a separate area is a little annoying but it keeps the rooms quiet. It's hard to meet people here so if you're seeking social interaction go elsewhere. 10 minute walk to Pudu metro station. Internet was decent. Overall great experience.
    England, Male, 25-30
  • 9.1


    01 Feb 2019
    Booked a private room which was clean, comfortable and perfect for what I needed. Hot water showers, fast reliable wifi, even a TV in the room. The staff was so sweet and friendly. They helped book us grab cars to tour the city and made it easy for me to do my late night 3am checkin as well. The place is a 1 hour drive from the airport. There's little local food spots nearby, but to get to tourist spots like the towers, central market etc. it's a quick metro ride.
    USA, Female, 31-40
  • 9.1


    13 Jan 2019
    Amazing value for money, comfiest bed on my travels, super clean and great novelty still don’t know what all those buttons do just wish I’d been told it’s a really dodgy area get grabs everywhere I felt very vulnerable when I ventured out unknowingly
    England, Female, 25-30
  • 8.6


    25 Aug 2019
    Standard hotel, think it's very new and therefore, also very clean. The room I stayed in was small but decent but no window! The reception staff were very friendly and helpful.
    England, Male, 41+
  • 8.6


    31 Jan 2019
    Nice capsule hostel. The rooms' AC is very cold (and you can't control it). Shared showers and toilets are very good. Lockers are outside the dorm. No big space for large luggage in the dorm. Very friendly staff. Location is a bit far from city center. Fit for those who either stay a long time outside or a long time inside, not for those who come and go multiple times through the day.
    Egypt, All Male Group, 25-30
  • 8.3


    05 Mar 2019
    Very nice hostel and very clean. Not in the city centre but grabs were very cheap so no bother. Atmosphere quiet, good hostel if you want a good nights sleep and to chill. Not a party hostel. Overall good experience and great facilities x
    England, Female, 18-24
  • 8.3


    09 Jan 2019
    Perfect for the first experience with a capsule. Very clean, cheap and with helpful staff. The only problem is the location, there is not much t do around the hotel...
    Slovakia, Female, 31-40
  • 4.0


    09 Apr 2019
    We arrived late to find a flea jumping around on top of our bed, and at least 3 dark stains on sheets. The employee working was sweet and changed our room for us, but there were even more stains on this bed. From dark spots to dirt. We were too tired to switch again as it was late. We had to ask for our room to be serviced and toilet paper when we ran out. Wasn’t really worth the price and the location is a bit sketchy.... definitely don’t recommend for solo travelers.
    USA, Female, 25-30
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Parking
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Reception (limited hours)
Food & Drink
  • Cafe
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi