Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


oOstel Smart Hostel - Tulum Playa

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Excellent Cleanliness
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Property Description

oOstel Smart Hostel - Tulum Playa, stay with us in the famous Road Boca Paila, just in front to the ocean.
Just a few steps from the Azulik Beach. The best place to stay in Tulum.
We are in the main road, where you can find restaurants, beach clubs, the best parties and attractions.
We are 15 minutes far to the ruins, and 20 min to downtown. Our staff can help you to find the best tours, snorkeling and dive! Free breakfast!

oOstel Smart Hostel - Tulum Playa Policies & Conditions:

Cancellation policy: 48 hs before arrival. In case of a late cancellation or No Show, you will be charged FULL stay.

Check in from 15:00 to 22:00 .
Check out before 12:00 .

Payment upon arrival by cash, credit cards.
This property may pre-authorize your card before the arrival.

Taxes not included.

Reception Hours 8:00 to 23:00 hs
No kids allowed
No pets allowed.
No curfew.
Non smoking. View House Rules

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Reviews & Ratings

  • Value For Money 6.9

  • Security 6.7

  • Location 8.3

  • Staff 7.3

  • Atmosphere 7.3

  • Cleanliness 8.0

  • Facilities 6.6

Latest Reviews

  • 10.0


    17 Jan 2021
    Awesome spot! Staff was super chill! Super clean! Loved staying here!
    USA, Female, 41+
  • 10.0


    11 Jan 2021
    Súper buena ubicación junto a la playa. Jesus, Fanny y el resto del staff son muy cordiales y atentos a todas las necesidades de los huéspedes. Realmente hicieron que tuviera una buena experiencia y me quedara 6 días en vez de 1 . La comida del restaurante estaba muy rica y a muy buen precio. El wifi funciona muy bien! Las camas dobles son súper grandes y cómodas. Solo hace falta que pongan unos lockers.
    Mexico, Female, 25-30
  • 10.0


    10 Jan 2021
    excellent value for the Money!
    USA, Female, 41+
  • 10.0


    23 Dec 2020
    Great hostel! The rooms and bathrooms are really clean. Right in front of the beach too!
    Canada, Male, 25-30
  • 7.4

    Very Good

    01 Oct 2021
    Was a really cute place. Had some issues but overall would probably stay again. The water pressure was nonexistent really. And the room had a lot of gaps around the doors and where the roof meets the walls? I know it’s supposed to be a treehouse type thing but I’m allergic to mosquitos so that was a big deal for me. Also we lost power when it rained and the rain water does get inside the rooms little. Great staff though. They helped out with literally everything! They’re awesome!
    USA, Female, 25-30
  • 6.9


    23 Jan 2021
    The staff were super nice and accommodating but Things to be aware of: -The dorm is in the back of a restaurant so there is loud music till close -There is no common area so people were using the dorm To pregame and there was no escaping the noise if you wanted to sleep -The dorm smelled super strongly of mildew - the bunk beds were insanely high up and hard to get up to so everyone’s luggage was scattered on the floor If you are looking to relax in tulum I wouldn’t stay here.
    USA, Female, 25-30
  • 6.0


    20 Feb 2021
    Not really a hostel, literally just a bed to sleep in. They don’t even have a shelf or locker to put your stuff, so you have to put it on the floor. No kitchen, no common area. Charge extra for towels and other basic stuff that’s usually included.
    USA, Female, 18-24
  • 5.4


    03 Mar 2021
    I left my bags in the locked security room in the back, and left for the day. When i got back, somebody who works there went deep into my bag and stole about $600 from it. Then, they told me that i couldn't stay there because i filed a complaint with the police, and they wouldn't even give me a few dollars to catch a taxi and get food because i was flat on cash, and i made an emergency call to avoid asking for change outside. This is by far the worst experience I've ever had in any hostal ever.
    Canada, Male, 25-30
  • 4.3


    12 Feb 2021
    If you want to stay in this hostel please think twice. The manager was rude and nasty. There was confusion with our reservation and it wasn’t our fault. They took our belongings away a day before our departure without saying anything. I reserved to stay in that hostel to celebrate my birthday, but unfortunately, I had an awful experience. My best friend and I complained and the manager says that the hostel doesn’t deal with the website which we used to book to stay in that hostel.
    USA, Male, 25-30
  • 2.0


    29 Jan 2021
    Smelly, damp and not really very nice atmosphere. Location is nice but wouldn’t compromise for the location to stay there again.
    England, Female, 25-30
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  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hot Showers
  • Safe Deposit Box
  • 24 Hour Reception
  • Housekeeping
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Wi-Fi