This is a genuinely family run hostel. They literally do everything from picking you up at the airport to arranging tours, to making your breakfast, and cleaning your room after your gone. It is so obviously their pride and joy, and you really do feel like they always have your better interests. Sure, it is not the loudest, most prominent hostel out there, but it is centrally located, you will still meet other travellers (and really nice ones at that), and you definitely feel valued.
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