Free Cancellation Book more than 6 days in advance for Free Cancellation.

129 Total Reviews
Perfect Location
Superb Staff
Fantastic Cleanliness

Property Description

We are a hostel in Puerto Natales city near Torres del Paine National Park, we are located in the center of the town, and most of the hostel is made of recycled material, where pallets are our raw material. The Hostel is composed of: Hector and Juan, who have a vast and large experience in the hospitality sector and can help you plan your circuit in the best possible manner.

We are located in one of the best locations of Puerto Natales, right near the most renowned attractions of our city such as Museo Histórico Municipal, Locomotora Mc Lleland- Plaza Puerto Natales, Monumento de la Mano, and Muelle Viejo, amongst other essential landmarks and attractions of our city.

We have two styles of room. On the one hand, we have dorms made of iron and decorated with pallets. The structure of the beds has been made of recycled materials, meanwhile, the mattresses are completely new. On the other hand, we have double rooms, whose mattresses are also brand new as well as the bed structure has been made of recycled materials. In addition, we have several common areas where the guests and travelers can get together and exchange past experiences and future plans.

Puma House Policies and Conditions:

Cancellation policy: 72h before arrival.

Check-in is from 14:00.
If the guests arrive earlier, they can wait in the living room.

about arrivals
Our reception has a check-in dead line that is at 10:30 p.m., find is our Whatsapp on google: + 56 9 4449 9135 to keep us informed of your arrival

Check out before 10:00.
We can store the luggage of the guests after the check out if necessary.

Payment upon arrival by cash.

Taxes not included.
In our hostel, WE DO NOT OFFER BREAKFAST, but if you can use our facilities for cooking, we also offer TEA AND COFFEE for free use.


The reception will be closed at 22.00. After that time, there is an electronic gate to get in by means of the corresponding code.
No curfew.
The maximum period of stay is 30 days.
This property might pre-authorize your credit card.

Reviews & Ratings

129 Total Reviews
  • Security
  • Location
  • Staff
  • Atmosphere
  • Cleanliness
  • Value for Money
  • Facilities

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Latest Reviews

Nov 24, 2023
Fantastic hostel - as the owner says, people come first, profit second and I believe that. The atmosphere is warm and friendly and the hostel is furnished really beautifully. The kitchen is small, but the hostel is too, so I didn't have trouble cooking. The temperature is good and beds are comfortable. Best hostel I've stayed in this trip! Muchos gracias!
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Female, 31-40
Nov 07, 2023
Super friendly staff and clean facilities! WiFi worked great and kitchen had everything I needed. Easy gear rentals for Torres del Paine and can store your bags for multi day treks. Chill atmosphere with a nice common area to chat with other guests!
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Female, 18-24
Mar 27, 2023
Loved my stay here! Very clean and well set-up, and the atmosphere was very friendly and welcoming. The staff were always helpful and accommodating. Felt like a home away from home and the perfect retreat before and after trekking
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Female, 25-30


  • Free

    • Linen Included
    • Free Parking
    • Towels Included
    • Free WiFi
    • Free Internet Access
  • General

    • Common Room
    • Bicycle Parking
    • Adaptors
    • Book Exchange
    • Hot Showers
    • Self-Catering Facilities
    • Cooker
    • Fridge/Freezer
    • Cable TV
    • Microwave
    • Card Phones
  • Services

    • Airport Transfers
    • Bicycle Hire
    • Towels for hire
    • Tours/Travel Desk
    • Shuttle Bus
    • Late check-out
    • Reception (limited hours)
  • Food & Drink

    • Cafe
    • Tea & Coffee Making Facilities
  • Entertainment

    • Wi-Fi

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