The Pacific House

At Pacific House Hostel, we believe that luxury and affordability are compatible, that the historical and the contemporary are excellent bedfellows. We also believe that a traveller needs to feel secure, at ease, inspired and instantly at home to have the best possible experience. With all this in mind, we set out to create the new frontier of hostel, for a new era of travel.

Situated in an unparalleled inner city location and housed in an iconic heritage-listed building dating back to 1892, Pacific House Hostel has a rich mixed history as a temperance hotel, city hospital and finally hostel accommodation. Its unique situation grants visitors unfettered access to Sydneys cultural life, with the city, art galleries and nightlife all within easy walking distance.

Celebrated Australian designer Tamsin Johnson has overseen a top-to-toe refresh of the hostel's interiors, in a stylish update that remains sensitive to the building's origins. Guests can unwind amidst a calming palette of blues, greens and greys, luxuriate in premium bedding, enjoy the whimsical mural artwork of Tabitha Hope and forge connections that will last a lifetime in thoughtfully considered communal spaces.

Brimming with amenity and details to suit the modern traveller, Pacific House Hostel is a truly reimagined hostel experience in our harbour city, and will appeal to urban dwellers, intrepid explorers, designphiles and worldly travellers alike.

1. Arrivals and Departures
Check in is from 2pm through 12am Midnight. Should you expect to arrive outside these times please contact us directly to discuss if/how we can check you in. Guests may arrive earlier and leave their luggage at the hostel but access to rooms may not be granted until after 2pm. Departing guests must remove all their belongings from their room, and check out, before 10am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room.
*Cancellation Policy- 24 Hours Before Check In Time. In case of cancellation or no-show, you will be charged the first night of your stay*
2. Check In
An international passport or acceptable photo ID must be presented at check in for all guests. Failure to provide acceptable ID will mean that you cannot check in.
3. Check Out
*Check out is at 10am*
4. Age Restriction
Bookings cannot be accepted from anybody under the age of 18. Unlike some hostels we do not have an upper age limit. Most of our guests are Backpackers in the 18 to 30 age range. Please be aware that you may be assigned a top bunk!
5. Payment
We are a cashless business. Cash is not accepted at reception, in our onsite laundry or on any of our vending machines. You may pay with MasterCard, Visa or Debit Card at the property. The number of nights pre-booked must be paid for on arrival. Once checked-in, your reservation is non-refundable. All taxes are included within the room rate.
6. Guest Behaviour
The comfort, safety and security of our guests is of paramount importance to The Pacific House Hostel. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and may not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor. Failure of any individual group member to do so will result in the expulsion of the whole group.
7. Smoking
Smoking is not permitted anywhere on the premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. There are areas available for smoking outside and away from the front door.
8. Personal Property
Guests may leave their luggage in an area located next to reception however it remains the guest's responsibility to ensure that their personal belongings are secure at all times. Guests are only able to leave their luggage for 24 hours. The Pacific House Hostel accepts no liability for the loss, theft or damage to property however sustained or caused. Please bring a padlock to use with your locker or purchase one from reception.
9. Hostel Property
Guests will be expected to reimburse The Pacific House Hostel for any damages caused by inappropriate behavior during their stay.
10. Your Information
The Pacific House shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time.
11. Errors and Omissions
Any omission or error in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
12. Discretion
All bookings are subject to availability and The Pacific House Hostel reserves the right to decline any booking at its discretion.
13. Late departure
In the case of a late departure, The Pacific House reserves the right to charge for a further nights stay at the appropriate rack rate of the bed(s). Management discretion will apply.
14. Length of Stay
Our hostel caters for international guests and bona fide travellers. From time to time, we may offer weekly rates. Management discretion will apply.
15. Dorm Rooms
When you book 1 or more dorm beds, we cannot guarantee that your entire group can be in the same dorm room. Please book private room(s) if you wish to secure that everyone in your group is going to be in the same room.
16. Noise
From 11pm there is to be no noise outside the front of the hostel! Should we receive complaints from our neighbours or Police, we may evict anybody making noise, playing music and hanging out the front of the Hostel.