Sustainability Level 1
Free WiFi
Free Breakfast

Mackay Adventure Lodge

Free Cancellation Book more than 2 days in advance for Free Cancellation.

9.1
Superb
31 Total Reviews
Wonderful Location
Superb Staff
Fantastic Cleanliness

Property Description

Mackay Adventure Lodge was built with laidback yet refined outdoor living in mind, perfect for guests from all walks of life.

Hosts Dan and Amanda have created a home away from home, the ideal spot to experience all the action and beautiful scenery Mackay has to offer.

The lodge offers a modern, light and breezy space for you to make the most of your getaway, inspired by tropical North Queensland coastal vibes with a stylish boutique feel. With Mackay’s only wake park right on your doorstep, you’ll love every moment at The Lodge.

This boutique accommodation lodge is best suited to leisure tourists.
Check-in: 2pm Check-out: 10am
Our Reception & Tours office is open from 12noon - 8pm
If you arrive outside these hours the entrance may be locked. Please advise us and we can prepare a late check in for you.
We have digital keys so please download GOKI app and we will be able to grant you access there.

Booking & Payment Policies:
-Full payment is required upon arrival for standard bookings,
-Changes or additional nights booked upon arrival can be paid for by MasterCard or Visa at the property. Please note a surcharge is applicable on all card transactions.
-Once checked-in, your reservation is non-refundable.
-All taxes are included within the room rate.
-You must present a valid photo ID either passport or driver's license at check-in in the name of your booking, failure to do so may result in cancellation of your booking.

Please note that Mackay Adventure will require a valid credit card (VISA, MasterCard, AMEX) in the name of the guest, or cash deposit on arrival to cover any incidental charges up to $200. There is a 2.5% surcharge is applicable to card payments.

Travelling with minors: Guests under the age of 18 are only accepted when travelling with a parent or legal guardian.

Cancellation Policies: All standard bookings come with free cancellation up until 24 hours before the latest check in time.
In the event of a no-show or cancellation within 24 hours of your arrival you will forfeit 1 night's rate per person, this is non-refundable. You can date change complimentary but this must be done at least 24 hours prior to your original booking arrival date. -Any changes to your reservation must be agreed with the property prior to checking in.-If you do not arrive for your reservation, your reservation will be cancelled.

Parking: We have free access to the wake park carpark which is available for guests. It is a 50metre pathway distance to the lodge. Mackay Adventure Lodge, takes no responsibility for vehicles left in the car park.

Hotel Events: Mackay Adventure Lodge is located right on the lakeside of the wakeboarding park. Sporting and music events are held there from time to time but noise is always minimised after 10pm. Major events annually held there include Rumble on the Reef in September school holidays from 27-30 September + 1st of October 2023.

Alcohol: We have a licensed bar on site, and so you may not consume your own alcohol in the property at any time. Failure to comply to this will result in immediate removal from the property.

House Rules:
Mackay Adventure Lodge has house rules that guests must abide by during your stay with us. Failure to comply with these rules may result in the cancellation of your booking without refund, further penalties may also apply. Below are our current house rules however please note that they are subject to change at any time and without prior notice. A current list will be available to you on check-in. 1. No BYO alcohol into the property.
2. Guests of Lodge patrons are not allowed in to the Lodge at anytime without express permission of on site-managers.
3. Illicit drugs are not allowed anywhere within the Lodge or carpark property.
4. We have a zero tolerance for abuse of any kind. Verbal, physical and or sexual abuse will not be tolerated and the authorities will be contacted.
5. This is a non-smoking property. Smoking and vaping is not permitted anywhere in or on the property including all guest rooms and the car park. Fire alarms triggered falsely but attempting to remove alarms, vaping or smoking in rooms, will incur an $800 call out fee.
6. No more than the number of guests booked to stay per room are allowed in the Lodge/room at any time.
7. Please only consume food in the shared kitchen, lounge and outdoor areas. Keeping food out of rooms is preferred for good pest control.
Our managers / lodge hosts live on-site and are available 24/7 for emergencies.


Thank you for your reservation!
Mackay Adventure Lodge, Tours & Transfers team

Reviews & Ratings

9.1
Superb
31 Total Reviews
  • Security
    10
  • Location
    7.1
  • Staff
    9.5
  • Atmosphere
    8
  • Cleanliness
    9.9
  • Value for Money
    9.5
  • Facilities
    9.6

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Guests

Sustainability Level 1

This hostel has begun to introduce practices that result in a positive social and environmental impact, grasping the fundamentals of the Staircase to Sustainability.
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Location

Latest Reviews

9.7
Superb
Apr 07, 2024
Great hostel with friendly and helpful staff! Very clean. Highly recommend!
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Female, 18-24
8.6
Fabulous
Feb 14, 2024
Fantastic hostel. Very new, clean and breakfast is nice. Did a platypus tour. Very easy to book at the hostel. Michelle, the tour guide was the nicest. Receptionist however had an attitude from the beginning. She was annoyed and seemed bothered by any question you might have. Location is painful though. Far away from supermarket, airport, bus stop an everything else. There is no Uber and buses are not of any help really. Taxis do operate!
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Female, 18-24
9.4
Superb
Feb 01, 2024
Really the only bad parts were location to the stores, but an Aldi will be built close to it soon that should change that. Was like a mini hotel and a great place to rest/break up your journey
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Male, 25-30

Facilities

  • Free

    • Free Breakfast
    • Linen Included
    • Free Parking
    • Towels Included
    • Free WiFi
  • General

    • Wheelchair Friendly
    • Common Room
    • Air Conditioning
    • Hot Showers
    • Fridge/Freezer
    • Parking
    • Outdoor Swimming Pool
    • Hair Dryers
    • Washing Machine
  • Services

    • Luggage Storage
    • Tours/Travel Desk
    • Reception (limited hours)
  • Food & Drink

    • Cafe
    • Tea & Coffee Making Facilities
  • Entertainment

    • Wi-Fi