This hostel is committed to following WHO and local government guidelines for Covid-19 sanitation. This includes increased cleaning routines, better hygiene measures and social distancing when required.
Free WiFi

Casa El Moro Hotel

Free Cancellation Book more than 4 days in advance for Free Cancellation.

Property Description

Casa El Moro Hotel is Mexican flavor in the Mayan Riviera! It was established in 2000 with only 6 rooms and since then we have grown to 23 rooms. Our commitment has been, is and it will be to offer the best lodging experience and satisfaction to our guests and friends.

Why is our symbol a crab? We adapted our symbol in commemoration to a beautiful crab that unfortunately died in our premises when we bought our first property, the color of the crab was purple, hence the name 'Moro'. This crab was once abundant in the region, inhabiting both the lagoon and the beach. Now, due to the constant growth that the city of Puerto Morelos has had, their number has dangerously decreased. If you are lucky and happen to see these beautiful creatures greet them and protect them on their way home. Thank you for your preference and help us protect this beautiful creature and the environment of our wonderful region. Casa El Moro Hotel welcomes everyone. We can work with you to find a room that meet all you need.

In our rooms you will find all the services you require such as air conditioning, TV, fan, safe and more. We have rooms adapted to long stays such as a kitchenette, refrigerator and basic utensils. We have two terraces, one where you can enjoy a beautiful view of the city, and another terrace where you can work or spend time with your family or get together, as it has tables and chairs and a small grill. We have 22 years providing hosting service

Casa El Moro Hotel Terms & Conditions:

Cancellation policy: 3 days before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 23:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards.
This property may pre-authorize your card before arrival.

Taxes included
Breakfast not included.

24 Hours Reception.
No pets allowed.

Hotel / Guests Agreements
1. Safety box- All our rooms have a safe, the hotel is not responsible for any loss of money, jewelry or documents that have not been placed inside.
2. Registration of Guests- The guest will be obliged to register any person who is inside the property, it is totally prohibited the entrance to people outside the rooms, unless they register.
3. Towels: It is totally forbidden to remove the towels from the room. For use in the pool or beach, the guest can request towels at reception, and in case of loss, they will pay a fine of $15.00 USD or its equivalent in national currency.
4. Keys: In case of lost keys, the person responsible will pay a fine of $20.00 USD or its equivalent in national currency.
5. No smoking / Drugs Room - In the hotel rooms it is totally forbidden to smoke or use drugs of any kind. In case of smoking inside the rooms, the person responsible will have a fine of $50.00 USD or its equivalent in national currency for cleaning the room / The use of drugs is totally prohibited inside the hotel. The person responsible for drug use inside the hotel will be referred to the police. There are no exceptions.
6. Rate and Serv. Additional - The guest is obliged to pay the full rate inscribed on the reservation receipt at the time of check-in. The additional services will be paid by the guest at the time of his departure (check out) or during his stay.
7. Data Protection - All personal and legal data in charge of the hotel of guests and guests (if applicable) will be fully protected and will not be shared with third parties.
8. Early Departure - In the event that the guest and their registered guests decide to check out of the hotel before the date mentioned on this registration card, the difference of the night will not be refunded.
9. Insurance And Civil Liability- The hotel has civil liability insurance with policy 250916681.

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Guests

Facilities

  • Free

    • Linen Included
    • Free Parking
    • Free City Maps
    • Towels Included
    • Free WiFi
    • Free Internet Access
  • General

    • Swimming Pool
    • Air Conditioning
    • Hot Showers
    • Cots Available
    • Outdoor Terrace
    • Parking
    • Outdoor Swimming Pool
    • Iron / Ironing Board
    • Safe Deposit Box
    • Covid-19 safe
  • Services

    • Internet access
    • Laundry Facilities
    • Towels for hire
    • 24 Hour Reception
    • Tours/Travel Desk
    • 24 Hour Security
    • Housekeeping
    • Room service (limited hours)
  • Food & Drink

    • Restaurant
    • Bar
    • Meals Available
    • Mini-Supermarket
    • Tea & Coffee Making Facilities
    • Mini-bar
  • Entertainment

    • Wi-Fi