These are the terms and conditions that govern the redemption of vouchers (“Vouchers”) when making bookings through our booking services, whether through our websites, mobile websites, mobile applications or our booking engine, which is integrated into third party websites (collectively the "Hostelworld Sites").
All references to "We", "Us" or "Our" in these terms refer to Hostelworld.com Limited "Hostelworld"), the operator of the Hostelworld Sites. Your use of Vouchers to make bookings on the the Hostelworld Sites are subject to these terms and conditions, our General Terms and Conditions for use of the Hostelworld Sites and our Data Protection Notice (collectively the "Terms"). You agree to use your Voucher in accordance with and subject to these Terms.
About Hostelworld Vouchers
By integrating with Talon One, the world’s most powerful marketing promotion engine, we support both a vouchers system (which replaced our previous “Hostelworld credits” system) that can be used across all room rate types advertised by our hostel partners on the Hostelworld Sites with the exception of our “Pay Now” and “Change Booking” room rates.
How to redeem your Voucher
- Log in to your Hostelworld account via any of the Hostelworld Sites.
- Search for your desired hostel property and select your chosen room(s)/dorm(s) and room rate type (i.e. Non-flexible Booking, Standard Flexible Booking etc.).
- Click on the “Book Now” button to proceed to our “Secure Checkout” page.
- On the Secure Checkout page, your Voucher amount will automatically be applied to the “Payable Now” portion of your booking as displayed in the “Payment Details” box.
- Click the “Confirm” button to confirm your booking.
- Vouchers are automatically applied only to the “Payable Now” amount of your booking as displayed in the Secure Checkout page. For example, if your chosen room rate is €100.00 and the Payable Now portion of the booking is €15.00, your Voucher will be automatically applied only to the €15.00 Payable Now portion. If your Voucher balance is, for example, €20.00, €15.00 of this will be automatically applied to reduce the Payable Now portion to €0.00 and your new Voucher balance for your next booking will be €5.00. If your Voucher balance is €10, the full amount will be applied to the Payable Now portion and reduce the amount that is Payable Now at the time of booking to €5.00.
- Vouchers will be valid for a period of 6 months from date of issue.
- Vouchers can only be applied to hostel room bookings on the Hostelworld Sites.
- Vouchers cannot be applied retrospectively and we are unable to apply a Voucher to your booking once it has been confirmed.
- Vouchers can be used across all room rate types advertised by our hostel partners on the Hostelworld Siteswith the exception of our “Pay Now” room rates.
- Vouchers cannot be applied to the “Standard Flexible Booking” fee.
- Hostelworld reserves the right to modify or cancel offers at any time.
- Vouchers will be denominated in EUR but can be used when paying in GBP or USD.
- Vouchers are not transferable or exchangeable for cash and cannot be combined with any other coupon, voucher, offer, discount or promotion offered by Hostelworld.
- Hostelworld reserves the right to cancel a Voucher if it reasonably suspects fraud or misconduct.
- Hostelworld can transfer its rights and obligations under these Terms to another organisation but will ensure that the transfer does not affect your rights under these Terms.
- Hostelworld can amend these Terms for these reasons: if we have to make a change to comply with a law or regulation that applies to us; if we are making these Terms better or fairer for you; if we are protecting you or Hostelworld from fraud or other harmful activity by third parties; if the way our Hostelworld Sites work is changing and this means that we have a good reason to change the Terms to reflect this; if our costs have changed and we need to make a reasonable change to reflect this; or if we need to update our details.
- Hostelworld’s full details re: Hostelworld.com Limited (company number 337103) Floor 3, Charlemont Exchange, Charlemont St, Dublin, D02 VN88, Ireland.