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Airlie Waterfront Backpackers Reviews

The Esplanade, Airlie Beach, Australia

Reviews & Ratings Explained

75%

Rating
350 Total Reviews
  • 77%Value For Money
  • 80%Security
  • 93%Location
  • 74%Staff
  • 66%Atmosphere
  • 70%Cleanliness
  • 64%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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60%

The staff were so friendly and helpful but the actual hostel rooms were so dirty. I think we just had a bad experience as our roommates were rowdy and had no respect for others trying to sleep. The toilet smelt very strongly of sick and probably 1 toilet between 21 people is not enough. The location however is excellent right on the beach so that made up for it. We ate out both nights we stayed however as the kitchen was too disgusting to cook in! Such a shame as the staff were so lovely!!


94%

Super friendly staff. Amaaazing location right on the esplanade and walking distance from almost everything. Beautiful city and great stay there. Only negative thing is that the wifi only works in the common area very far from our room - and it wasn't that good.


86%

Very Nice hostel near the lagoon and close to the walking-street with lots of bars. The room was a bit like prison but with shower and toilet which was Nice. The staff was very good and helped us with stuff to do. Parking was just under the hostel for free.


77%

We initially booked a 6 bed mixed dorm but were put in a 12 bed ensuite. That wasn't too much of a problem especially as we were allowed to store our luggage for free whilst we were in the whitsundays. Wifi was really slow and can only get it downstairs. The room was clean. The transfer from the bus station was a real bonus although it didn't run in the evening as scheduled. Location is good, right on the waterfront, only 5 minutes to the lagoon and 10 to the greyhound, 20 mins to the marina.


74%

It seemed ridiculous to me that reception would close just 5 minutes after the greyhound coach arrived, so by the time we arrived at the hostel it was 10 past 7 and reception had closed. We then had to ring for night security to check us in, as well as the line of people starting to form outside. After 45 minutes he finally arrived, obviously annoyed he'd been called out, even swearing when he couldn't find the right paperwork. Abrupt, rude and unpleasant! Maybe close at 7.30?


46%

Poor security, locker not avaliable. Good position, just cross the street to be on the beach Backpackers without "personality", everything is colorless, pretty sad Not really clean, my sheets smelled really bad and in general it wasn't really good. For the same price (or a couple of dollars more) it's possibile to find better places Really bad internet


94%

Staff were very friendly and helpful. Showers could have been a little cleaner but overall a really good hostel, would recommend to anyone.


77%

Nice hostel, but there isnt a place all people of the hostel can sitt down together and relax. So getting to know the other backpackers.is hard. Hostel is very close to thw beach en shops and clubs!


80%

Great location and cheap. Staff are very nice and willing to help out as much as they can. Very poor free wifi.


29%

AWFUL! DO NOT STAY HERE. From start to finish our stay here was horrendous. The staff on the reception desk were rude, abrasive and unprofessional. Paid for an ensuite room with a tv and got a basic room with no bathroom or t.v. The room was dirty and had hairs all over the bedding. There was a HUGE hairball in the shower. We were moved to a different room that had no tv in and were given no discount. Dirty and rank. Absolutely horrific. Cockroaches and pests. Not even a sorry from the manager.


80%

Fiona, the manager is super awesome. She fixed a bad situation I had very professionally. Good customer service.

  • 9th Oct 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 41+
  • (1 review)


83%

It's a little bit away from the main strip of hostels like Nomads, but only by about 5 mins. It's not so much of a party hostel so you can get a good sleep. Dorm rooms are nice, kitchen was really good and never too crowded. Staff were super helpful and kept our bags safe whilst we were on the Whitsundays. Nice place, would recommend.


71%

Certainly a clean and quiet place where you can have a good night. It however doesn't really feel like you're in a hostel, so the atmosphere isn't the nicest.


94%

Hostel manager was really helpful and booked us on trips with a discount




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