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Citadel Youth Hostel Reviews

Jerusalem Old city Jaffa gate, 20 st Marks road, Jerusalem, Israel

Reviews & Ratings Explained


1490 Total Reviews
  • 77%Value For Money
  • 77%Security
  • 96%Location
  • 82%Staff
  • 76%Atmosphere
  • 64%Cleanliness
  • 65%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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help full, friendly and amazing place to c the old city and easy access to anywhere there


Unfortunately the toilets and the cleanliness was not enough, even if the price is really one of the lowest one. Even, they don't accept credit card... Instead, the location and the staff is awesome!

  • 13th Oct 2014
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
You stayed in the female dorm with access to several showers on the floor she was in or the floor under. Our employee as well as resident employees keep the toilets as well as other facilities clean all over the day through removing the trash, cleaning the toilet seats and the floors.


The manager was very, friendly.We actually made a reservation for the rooftop&when we came we asked if it would be possible to upgrade have a room for 5 days. The manager was very friendly& tried to find rooms for us. We needed to change the rooms a few times, but we were happy that it worked out for us. The cleaning personal was also very friendly& tried everything to keep everything clean. I just think it is a little bit too much work for just 1 guy. The bathroom was defently too small.

  • 10th Oct 2014
  • Novice Nomad
  • Anonymous
  • Austria
  • Female, 31-40
  • (1 review)


the mattresses are old...how many people, You're just another one, the place is only chosen because the location is good, only this.

Owner Comment (Hide)
You stayed in a spacious dormitory with access to several toilets and showers. All mattresses have been replaced one month ago. The place is kept clean every day through the staff employed or residing in the hotel.


The hostel is full of people,but there ain't enough space for all of them. too less showers


Like the place but it was no aircondining in the room. And could hear the other guests all the time. So couldent sleep so good.


The hostel was a fantastic place to meet people from all walks of life. The location is amazing and the view from the roof is stunning.

  • 3rd Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


Good place great location. I stayed on the rooftop amazing view but beware the morning church bells no need for an alarm clock, nice fiendly staff.


Besides not 100%, I don't regret staying in this hostel. The best place to experience old city. Besides, not very friendly staff and the toilettes always dirty. Make sure you have your own toilet paper, because it missed for me a few times. I'd recommend!


The locks in some restrooms are broken.

  • 16th Sep 2014
  • Novice Nomad
  • Anonymous
  • Mexico
  • Male, 31-40
  • (1 review)

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