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Civic Guest House Backpackers Hostel

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reviews
8.7
Fabulous 844 Total Reviews
  • Value For Money 9.1
  • Security 8.4
  • Location 7.7
  • Staff 9.2
  • Atmosphere 8.5
  • Cleanliness 9.3
  • Facilities 8.9
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8.7
Fabulous 844 Total Reviews
  • Value For Money 9.1
  • Security 8.4
  • Location 7.7
  • Staff 9.2
  • Atmosphere 8.5
  • Cleanliness 9.3
  • Facilities 8.9
Civic Guest House Backpackers Hostel Located at 262 Walker St, , Townsville.
Civic Guest House Backpackers Hostel
Australia
Townsville Queensland QLD 4810 262 Walker St
87% 844
-19.2611982 146.8131136
Civic Guest House Backpackers Hostel
    Rooms available

The rating percentage is calculated from customers who booked within the last 12 months. All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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  • Anonymous
  • England, Male, 25-30
  • Novice Nomad
  • 2 reviews
9th Jul 2016
6.3

Dont know what the hypeis about this place. Kitchen shuts at 930 Wifi doesnt work in rooms or back of hostel The staff are friendly like all other hostel staff The rooms are clean and decently spacious But reef hostel down the road is alot nicer. Maybe I was just teh extra $1 debit card charge and 9.30 am checkout though :)

    • 6.0Value For Money
    • 4.0Security
    • 8.0Location
    • 4.0Facilities
    • 6.0Staff
    • 6.0Atmosphere
    • 10.0Cleanliness
View Property Reply

Dear, If you're going to look for a fault you'll find it. Anywhere. We charge a $1-00 card fee, compared to the $20-00 cash security deposit charged by the Reef. We close our kitchen at 9:30, for the same reason, so that we don't have to charge a $20- security deposit from you Seeing that you so freely advertised the Reef at my expense, I would like to clear up a few things. 1. We do provide a free shuttle to and from The Greyhound Terminal as well as the Sealink/Fantasea Ferry Terminal and railway station All free of charge.. 2. We do provide FREE luggage storage to our guests, for an hour, one day or even if they are travelling to Bali, or just going to Magnetic Island for the day, we can even store, Oversize Jumbo cases, free of charge. 3. Our guesthouse is not situated in the City Centre, which is an advantage to our guests, as we are not being bombarded by music and the noise from the night clubs down the street. 4. Like us, the Reef's Wi-Fi is also only available in designated common areas. Fair enough, check-out is at 9:30am for our dorms and 10-00am for my private rooms, but, then on the other hand, our guests are welcome to stay and use the free wi-fi , the kitchen and all the other facilities at the guesthouse until they are ready to go, even if they have to catch a late flight, we do not expect of our guests “to be out of the hostel at any specific time”, unlike the guesthouse you advertised, on the review you gave us. The reviews that we have received from our guests, were not done by us, so if you perceived the good reviews as a “hype” then so be it, did you maybe stop to think, that the guests that gave us the hyped up reviews, felt the same way about us, as you do the Reef? We have bought this guesthouse and we have invested blood sweat and tears everything we have in it, not to become rich, but to share our passion and serve young people that are the same age as our children. I guess everyone is entitled to their own opinion., we are in competition with no one, we have no desire to play the game of being better than any of the other backpackers, we are trying to deliver a better service than what we did yesterday, so we do take constructive criticism as serious and we try and improve on that.

8th Jul 2016
9.1

Very homely hostel. Had a brilliant time here. The beds are so comfy and the BBQ saved us plenty of money.

    • 10.0Value For Money
    • 8.0Security
    • 10.0Location
    • 10.0Facilities
    • 8.0Staff
    • 10.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • Australia, Female, 41+
  • Novice Nomad
  • 1 review
5th Jul 2016
8.9

Really great staff, cleanliness amenities and position my only small complaint no hot water in the morning when i went for a shower at 8.30 and my window wouldnt lock so a bit of a concern for me

    • 10.0Value For Money
    • 4.0Security
    • 10.0Location
    • 8.0Facilities
    • 10.0Staff
    • 10.0Atmosphere
    • 10.0Cleanliness
  • Anonymous
  • Australia, Male, 25-30
  • Novice Nomad
  • 3 reviews
17th Jun 2016
8.6

Really friendly staff there with all the facilities you need. Wi-Fi only works in the reception area, which was a little annoying. A nice hostel that I would recommend. Good value for money.

    • 10.0Value For Money
    • 8.0Security
    • 8.0Location
    • 8.0Facilities
    • 10.0Staff
    • 6.0Atmosphere
    • 10.0Cleanliness
  • JClark14
  • England, Couple, 25-30
  • Novice Nomad
  • 3 reviews
5th Jun 2016
8.9

My girlfriend and I stayed here 2 nights and enjoyed it very much. The staff were very friendly and willing to help you with everything. We booked a trip to the billabong sanctuary which was awesome. The kitchen was good had everything you needed. We did pay for a 6 bed room and got put in a 8 bed but wasn't really a issue as there was plenty of room. Overall a good stay.

    • 8.0Value For Money
    • 8.0Security
    • 10.0Location
    • 10.0Facilities
    • 10.0Staff
    • 8.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • England, Male, 18-24
  • Novice Nomad
  • 2 reviews
2nd Jun 2016
8.9

I couldn't go wrong with this place. The staff were very friendly and helpful and they made you feel welcome there. I had a bit of a problem with a fellow roommate who came in drunk and just caused problems in the room. But the staff were aware and took action. Appart from that everything was OK. Free shuttle was very convenient and well timed.

    • 8.0Value For Money
    • 10.0Security
    • 8.0Location
    • 8.0Facilities
    • 10.0Staff
    • 8.0Atmosphere
    • 10.0Cleanliness
  • Anonymous
  • England, Female, 18-24
  • Novice Nomad
  • 6 reviews
31st May 2016
8.6

The staff where all lovely, they have a really nice communal area. There are lockable cabinets in each room though for a dorm of 4 there where only two. A little tricky if you travel solos. Everything was very clean and the kitchen was great. I would recommend

    • 8.0Value For Money
    • 8.0Security
    • 6.0Location
    • 10.0Facilities
    • 10.0Staff
    • 8.0Atmosphere
    • 10.0Cleanliness
  • Anonymous
  • England, Male, 25-30
  • Novice Nomad
  • 8 reviews
31st May 2016
9.4

A chilled hostel with great staff. The place is kept super clean! Would happily return.

    • 10.0Value For Money
    • 10.0Security
    • 8.0Location
    • 10.0Facilities
    • 10.0Staff
    • 8.0Atmosphere
    • 10.0Cleanliness
  • Anonymous
  • Denmark, All Male Group, 18-24
  • Novice Nomad
  • 1 review
29th May 2016
8.6

Really nice hostel, and staff as well. We were going to stay at the hostel for two night. We didnt use the hostels facilities that much though, but none the less really nice. Go for the air coned rooms, they might cost a bit more, but it has: Private showet and toilet. Fridge with freezer and Good beds. Going to townsville. Go there!

    • 10.0Value For Money
    • 8.0Security
    • 8.0Location
    • 6.0Facilities
    • 10.0Staff
    • 8.0Atmosphere
    • 10.0Cleanliness
  • Anonymous
  • England, Female, 25-30
  • Novice Nomad
  • 8 reviews
28th May 2016
9.1

The owner met us at reception she was amazing and helpful. Unfortunately bit of a mix up about getting the free shuttle home from the ferry at 7:30pm - was dropped off at the wrong ferry terminal (fantasea)in the morning so the shuttle went to sealink in the evening. We tried to ring and sort this out but a different lady on reception was most unhelpful and we wandered in the dark trying to find a taxi. We stumbled across nandos and made the best out of a bad situation. Would stay here again

    • 10.0Value For Money
    • 10.0Security
    • 10.0Location
    • 8.0Facilities
    • 6.0Staff
    • 10.0Atmosphere
    • 10.0Cleanliness

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