Gîte d'Etape - Youth Hostel Jacques Brel Reviews
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Afternoon guy receptionist was very friendly and helpful. The girl in the morning was not. I got lost trying to find the hostel. When I called for directions, she told me to just go in a bar and ask. When I arrived and after I placed my stuffs in the storage (cause it was not yet check-in time), I asked for directions going to a place. She answered but she seems to be more focused with other things in her computer. The room floor was dirty, looks like it has not been cleaned for some time.
Customer service was great as they were very open to questions and even recommended places to visit in Brussels. The facilities, however, were lacking as the ensuite bathroom only had one knob for hot water in the shower. The water was scalding hot and it was not possible to take a decent shower. Also, the room's door made much noise as it had gaps around the latch and it did not hold the door in place. Hence, the door would vibrate when neighbouring doors were closed or opened too forcefully.
- Novice Nomad
- All Female Group, 18-24
- (1 review)