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Heart of Gold Hostel Reviews

Johannisstr. 11, Berlin, Germany

Reviews & Ratings Explained

88%

Rating
2715 Total Reviews
  • 90%Value For Money
  • 87%Security
  • 90%Location
  • 87%Staff
  • 86%Atmosphere
  • 89%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

Stayed only one night, no problem at all, staff very friendly, vert nice reception area, room and bathroom clean

  • 27th May 2015
  • Novice Nomad
  • Anonymous
  • Algeria
  • Male, 25-30
  • (1 review)


71%

My bed was super nasty. The sheets looked like they weren't washed or cleaned before. And I found our that I was bitten by some insects after a night. This is a good hostel in terms of its price and other aspects, but it should really improve its cleanliness


71%

Lounge area was awesome. Breakfast was good. Loved the free coffee and tea. Staff was friendly and helpful. Bathrooms sucked. Overall, pretty good stay.


94%

I had good times in Heart of Gold Hostel. It is a nice place and clean, and the room is very big and confortable. It has a good localization, You nerd to walk for a few minutes to reach the museum Island and TV tower.

  • 24th May 2015
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 25-30
  • (1 review)


91%

Cheap beers, nice rooms. Would recommend


83%

I stayed in the 42 bed dorm, it was much better than expected. The room was separated into two with showers and bathrooms in the middle. The lobby was nice, there was free tea and coffee 24/7 and it was a great place to meet new people. Location was great so it was easy to go out. My only complaint was that the kitchen was almost nonexistent, it was not really possible to cook, luckily there were lots of places to eat nearby.


86%

Great location and nice facilities; the free coffee and tea were a huge plus and I greatly enjoyed it. The 42 bed dorm wasn't too bad and the bathroom was pretty spacious; only downside was the tiny kitchen which wasn't very well equipped. Had a great stay overall.


97%

Absolutely amazing hostel. The staff were all so friendly and helpful, even when I lost my wallet they did everything they could to help. Really good location close to all the sites and the bar is cheap and fun. If ever I am back in Berlin, I will be staying here.


100%

Everything is great! Love this place!


83%

Very spacious and clean rooms. Staff were friendly as well, and it was possible to walk to the main sights. There seemed to constantly be a lot of school groups staying here, so the atmosphere wasn't as backpacker friendly as could be desired, but it was still easy to meet some other travellers.


100%

One of most comfortable hostel I have stayed, staff extremely helpful, good wifi connection in rooms, lovely breakfast...


86%

Friendly, clean and comfortable hostel, good location


100%

The location was perfect, the bar was a great place to meet new people. The staff was most welcoming and extremely helpful


80%

The facilities were nice and clean however I dont like megadorms which is what this place mainly has...many of the guests were out until very early in the morning and weren't considerate when it came to being quiet. Not enough outlets to charge your devices in the room either. The WiFi took forever to connect and didn't even work in the rooms. The staff was friendly but if you check in later in the evening they also serve as bartenders and will make you wait to check in until they have time.


60%

When we arrived i did not really feel welcome. There was no enthousiasm with the staff during the weekend. Sure there was a laidback atmosphere but wherever we looked there were regulations and what would be done if those regulations were broken.

  • 14th May 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • All Male Group, 25-30
  • (1 review)


89%

The staff was really friendly and helpful. There is a good vibe to the hostel. Didn't use the kitchen, but eating out in Berlin is so cheap in Berlin anyway. The free internet on the computers is a plus (although a bit slow). Good location in general (to tourist attractions, but not to party areas) but you can't always have both!


51%

Staff is terrible except the blond girl from Hungary. The other ones only talk to each other and forget the customer. A girls bag was stolen in the common room which can happen but the staff member didn't do anything and instead was watching her Facebook page. Wifi only works normal in the kitchen area and not in the common room. i think there is 1 shower for every 15 persons which is very bad for a Berlin hostel. Music was very loud and normally the choice of the person who is working there.


91%

Hands down your best value for money. Beds were comfy, rooms were relatively large. The staff are friendly, the bar is cheap, and it was easy to meet people. Location is incredibly central in the Mitte neighbourhood. They also offer super convenient things like locks and sunglasses with a small fully refundable deposit.


91%

I had a great time at Heart of Gold for 4 nights. The rooms were clean and the bathrooms were very modern with great water pressure. The bar was nice and a great place to meet people. My only complaint is that there was no kitchen to make your own food.


97%

We stayed in the 42 person room and it was incredible. The room is basically split into two 21 person rooms so it's not bad at all. This is the best deal you can get for a hostel in all of Europe. The showers and facilities were very clean. The common room had cheap beer and a great environment. My whole group really enjoyed our stay here.


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