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Heart of Gold Hostel Reviews

Johannisstr. 11, Berlin, Germany

Reviews & Ratings Explained

84%

Rating
2321 Total Reviews
  • 85%Value For Money
  • 81%Security
  • 91%Location
  • 84%Staff
  • 83%Atmosphere
  • 83%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

Everything you need, nothing less, for great price.

  • 18th Aug 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


89%

The hostel is nice. Simple vibe with a bar and a billlard (but a baby foot is missing ;) Rooms and sanataries are clean and the staff is friendly. The location is good.

  • 17th Aug 2014
  • Novice Nomad
  • Anonymous
  • France
  • Male, 25-30
  • (1 review)


80%

everything was nice, just few things 1. when u check later than 11 you wont get ur deposit back...i thing its not fair. In other hostels its different 2. pubcrawl left without 8-9 people. They promised us a time, then they left earlier 3. would be better to organize things and have a 'group' feeling inside hostel


77%

Amazing location, comfy beds, big and bright rooms, good showers although only 2 for approx 25 people although only ever had to await about 2 mins. Pretty clean. No kitchen. Curtains not sufficiently large for window so not ideal for light sleepers. Smoking room door open = non smoking room smelled like smoke. Internet is terrible. Can only access in the common area (downstairs) and very slow and often impossible to connect to. 5/6 computers available but have to pay 50cents per 30mins.


83%

Our room - 102 - was SO COLD!

  • 13th Aug 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)


63%

It was a good hostel, very central. The only thing that is a bit stupid is that there are not enough toilets. If you want to go to the toilet, you almost don't have the chance to because they are located at the showers. Also the doors are pretty annoying because the cards don't work well. Don't put the cards next to your phone because it will deactivate the card.

  • 13th Aug 2014
  • Novice Nomad
  • Anonymous
  • Belgium
  • Female, 18-24
  • (1 review)


86%

Had the best week of my life in this amazing city and hostel, everything a backpacker could want from a hostel. Will be back if i return to berlin anytime soon!


69%

Close to the stelae Jewish memorial and Brandenburg gate. Rooms were safe and clean, the outside area was good to meet people and was a nice place to chill out with a drink from the resaonable priced bar. The staff were unfriendly though, and were not helpful when i asked for advice or directions, i felt they assumed everyone should know Berlin already or that people were in Berlin only to party and they couldnt give any advice on culture. Not a bad hostel really, but could have been better.


60%

Overall it was an okay hostel, it's big though. Seemed to be people downstairs to meet and the staff was nice. Wifi only works downstairs in the lobby. If you want to sleep at night, request your room not be near the courtyard. They said quiet hours, but the courtyard was loud until 3am. They don't change the sheets and require you to bring them down with you at checkout.

  • 4th Aug 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


77%

Great location. Decent priced beer. However they shouldn't promote "free wifi" as it creates expectations that it actually works. Kind of worked in the lobby but they desperately need to increase their bandwidth. As I found booking my next journey extremely hard with it cutting out every second minute. Good rooms but they have signs over the doors and windows warning you not to open them. Bit hard when it's peak summer. Beds were pretty uncomfortable. Despite these frustrations a good hostel.


69%

Good location for sightseeing although the nightlife is not walking distance, bu nothing the subway doesn't fix :) WiFi is terrible and only exists on the lounge. Otherwise, good facilities, the walking tour picks you up at the hostel... The staff is friendly but could really be more helpful.


91%

Great stay and pretty cool staff. The males staff members were better to deal with then the females. The ladies not so informative and a little bit acopic. Overall a very comfortable stay and great environment to meet people. Large bathroom toilet and showers. Very impressive amount of space.


60%

Staff was kind of unfriendly due to early check in ..


100%

Great place, great staff and wonderful people to meet. Made my visit to Berlin staying here!


80%

I thought that the location of the hostel was great because there was nothing too far away, and anything that was, it was simple to hop on the train and get to where I needed to go. I had a full day everyday, so I did not really use any resources at the hostel, but it was a nice place.


89%

Great location and value for money. Staff are friendly and the facilities are really clean. Not always the most social place, but you can definitely make your own fun while there. My only complaint was how few lockers were in the mega dorm compared to beds, but they do have spare ones in other locations for use!


86%

Great location, good value for the money. Mega 50 person dorm isn't that bad, don't be scared off, it's a good place to meet people.

  • 22nd Jul 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


100%

Excellent location. REALLY good value for money. One of my favourite hostels.


71%

The location is really good, easy to connect to s-bahn, u-bahn, trams and busses. I think the bar and the beargarden deserves a plus. But I think not allowing to bring your own alcohol is pretty cheap. In the room I was staying in (8 bed dorm) there was black mold in the corner and a big spot in the ceiling from probably moisture. The bathroom was pretty okay though.

  • 15th Jul 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • Male, 18-24
  • (1 review)


71%

The good: location cannot be better-next to U&S Bahn stations, easy to transfer from anything that stops at Friedrichstrausse. Furthermore the atmosphere is very young and back-packer friendly. The bad: the service / professionalism can fluctuate a lot depending on the day, which I guess kind of goes with the backpacker vibe. Breakfast cutlery might be clean one day and have chunks of food the next. Bathrooms is also average/poor. And no wifi in rooms and awful wifi in the lobby.


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