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Hostelling International - San Diego Downtown Reviews

521 Market St, CA 92101, San Diego, California, USA

Reviews & Ratings Explained

83%Overall Rating

From 29 ratings
  • 76%Character
  • 80%Security
  • 92%Location
  • 90%Staff
  • 79%Atmosphere
  • 80%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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93%

Really clean, staff were friendly. Overall a great place to stay, I wish all hostels were like HISD!

  • Novice Nomad
  • 08 May 2013
  • Anonymous
  • Australia
  • Female, 25-30
  • (3 reviews)


100%

I stayed for 5 days in interacted with about 10 people who work there. Without exception they were excellent - polite, knowledgeable and friendly.

  • Novice Nomad
  • 02 May 2013
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)


87%

Thank you for taking such good care of me while on my first hostel experience and solo to boot.

  • Novice Nomad
  • 24 Apr 2013
  • Anonymous
  • USA
  • Female, 41+
  • (1 review)


83%

Staff was very friendly and helpful. The place has a lot of character and there is art along the walls. I highly recommend it. In terms of security, I rated it average because a couple times when I walked in the staff didn't seem very attentive to who I was (some staff members recognized me, but others I am not sure did but didn't ask for the slip of paper to show I had a reservation). As other people have mentioned, the neighborhood was loud. There was a sign saying could ask for a quieter room

  • Novice Nomad
  • 06 Apr 2013
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


83%

I really liked the hostel, the staff were friendly and it is in a great location. The bed sucked, though. I was sleeping in a dip in the center of the mattress for two nights, so it was really uncomfortable. It's also loud at night, but I expected that.

  • Novice Nomad
  • 27 Mar 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (5 reviews)

Owner Comment (Show)
Thank you for alerting us to the bed issue. It appears that the slats underneath it had been separated. It has since been fixed. In the future, please alert us to these things while you are with us and we will be happy to fix any issues for you. Thanks for the feedback and the great review. All the best. HI San Diego Downtown

67%

This is a pretty standard hostel, in a good location. There is a hidden fee for not being a member of hostelling international and a 12.5% tax that I was unaware of that made our stay here about the same cost as a hotel. My wife and I stayed one night and then moved to a hotel as it was the same price to stay in a hotel as it was to stay in the hostel. Our room also had a strong smell of sewage the whole time we were there.

  • Novice Nomad
  • 23 Mar 2013
  • Anonymous
  • Canada
  • Couple, 25-30
  • (1 review)

Owner Comment (Show)
Thank you for the review, and I apologize for the inconvenience you have face while staying with us. We do our best to inform people of the city taxes, 10.5% TOT and 2% TMD assessment. In the case of people who book via Hostel World, they are very uninformative with regards to what you will actually pay. We have had to put this information in our Hostel Description, as they refuse to tell their customers that there may be lodging tax in ANY given city. I have emailed them several times with regards to how dishonest this is, and they don't seem to care. There is however, a notice of the $3 daily member fee that nonmembers will have to pay upon arrival before you submit a booking on Hostel World. In terms of the smell, you alerted us to it, and we had cleaned the drain the day you alerted us to it, unfortunately you left after one night. I will contact you personally with regards to a refund. Our pricing is based mostly on our location and facilities. In this instance, you stayed in a private room with a private bathroom, a room type that no other hostel in San Diego offers, only hotels. Our location is better than 95% of all hotels in Downtown San Diego, thus we feel that we charge appropriately for those particular rooms. We also offer private rooms with shared bathrooms, like the other hostels in town, and those tend to come in $5-$15 cheaper than what the other hostels charge for those room types. On top of this, we also offer both premium four bed dorms and economy dorms, so I feel like we have a little something for everyone. Once again, I apologize for the issues with your stay, and I will contact you with regards to it. All the best, David Proulx General Manager

77%

Great and friendly staff, very helpful with the know of the city. The hostel sits in the heart of Gaslamp district, so great location. Would stay here again.

Owner Comment (Show)
Thank you so much for the kindness. It was wonderful to hear that you had a great stay. We'll see you next time. -HI San Diego Downtown

90%

Definitely value for money if you are attending a conference at the San Diego Convention Center. The breakfast was generous. I asked for a quiet room and I got it. Of course there was the obligatory drunk kid laughing his guts out just outside my room at 2 am on a Saturday night but fortunately I could drop off to sleep again. My only gripe: housekeeping did not extend to making my bed or changing my bed linen in spite of a 9 night stay. Or perhaps it was my job to ask for fresh sheets?

  • Novice Nomad
  • 15 Mar 2013
  • roop_gursahani
  • India
  • Male, 41+
  • (6 reviews)


90%

this hostel is the best!! everything is perfect! if you are going to San diego, I strongly recommend this hostel.

  • Novice Nomad
  • 14 Mar 2013
  • Anonymous
  • South Korea
  • Female, 18-24
  • (2 reviews)

Owner Comment (Show)
Aww, you shouldn't have :). Thanks a lot. We truly enjoy serving guests such as you. See you next time! -HI San Diego Downtown

90%

Every staff was so kind and i loved breakfast in HI San Diego :)

  • Novice Nomad
  • 04 Mar 2013
  • Anonymous
  • South Korea
  • Female, 18-24
  • (7 reviews)

Owner Comment (Show)
We truly appreciate the kindness and the business. All the best. -HI San Diego Downtown

73%

My husband and I stayed at San Diego hostel one night in late February. We had our private room and bathroom which were clean and quite. The only problem I think is that the hotel doesn't have its parking lot which can be pain in the neck after a long drive. However, there is a parking garage for 15$ overnight just a block away. Overall the atmosphere was alright.

  • Novice Nomad
  • 24 Feb 2013
  • Anonymous
  • Serbia
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Thanks for the kind words. Parking, parking, parking. If only it were easy in the city, right? We actually have just found a new website to help us find parking for people downtown: http://sandiego.bestparking.com/ Check it out the day you come in. We also recommend that people stop in, drop off their stuff, and we will direct you to parking. Either way, still a pain, but we will do our best to help you out. Thanks again. -HI San Diego Downtown

83%

The location is wonderful and also the staff helped me a lot during the 1 day I stayed there (1 of them reccomended me about a bar with beautiful Soul band). The only thing is the noise that I had in my room. Not a noise from the people that were staying-but rather from the street. My room was in a corner of 2 streets, and the window(when closed) wasn't 100% sealed.I didn't try to switch rooms because I had only 1 night to stay there but there's a chance that if I asked-I would recieve other

  • Novice Nomad
  • 10 Feb 2013
  • Anonymous
  • Israel
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
We do our best to alert people to the fact that we are right in the thick of things downtown. We recommend that all guests call us ahead of time to confirm and ask for a quiet room. We will always do our best to accommodate these requests. If all else fails, there are always the free earplugs. Thank you so much for the outstanding review. We hope to see you again soon. -HI San Diego Downtown

100%

Steps instead of elevator would be nice.

  • Novice Nomad
  • 09 Feb 2013
  • Anonymous
  • USA
  • Male, 41+
  • (4 reviews)

Owner Comment (Show)
Thanks for the great review. We would love to have stairs up from the lobby, but unfortunately our building is too old for that sort of renovation. We appreciate the feedback though, and are glad you decided to stay with us. All the best. -HI San Diego Downtown

93%

Great place! Enjoyed all the tours and advice on places of interest. Lavaughan and Cosy have a great walking tour of Balboa park with a true local commentary on the city's past. Henry and Ingrid provided maps and inspiration on beaches, local spots and the best places to eat. The front desk staff were always friendly and helpful. It was easy to meet other travellers and share stories. Highly recommended!

  • Novice Nomad
  • 21 Jan 2013
  • Anonymous
  • Canada
  • Female, 41+
  • (3 reviews)

Owner Comment (Show)
Thank you so much for your stay and review. We really love our volunteers that are so dedicated to hostelling and our mission, and I'm glad that others can see their love for this city by helping travelers get to know the "local" perspective on San Diego! Safe travels to you.

100%

Lovely place to stay. Great free breakfast. The ban on alcohol was a bit strange though, I didn't expect that, however it created a good vibe in the Hostel. Really clean Hostel, lovely staff, great location, met some awesome people here.

Owner Comment (Show)
Thanks a lot for the positive feedback. The alcohol ban is a condition passed down via HIUSA. If we do not adhere to it, we could lose our charter with them. We are currently looking for some workarounds to this policy though, so stay tuned. Thanks again, and we hope to see you again in the future. All the best, -HI San Diego Downtown

43%

Overcharged ~$100 upon arrival for no reason, overcharged the city tax, super-tiny room, no privacy in the room as there was a loosely shut/locked door with a nice slit (to voyeur the neighbors, huh?), very inadequate soundproofing of walls/doors/windows (in Gaslamp district!) - I could not sleep in the night. Intermittent wireless Internet - it is not possible to do anything because it works, and then stops, and then works and stops again. Overall, the worst hostel experience ever.

  • Novice Nomad
  • 03 Jan 2013
  • Anonymous
  • Russia
  • Male, 25-30
  • (3 reviews)

Owner Comment (Show)
We wholeheartedly apologize for all the inconvenience you experienced during your stay with us. We refunded you the over charged amount while you were here, so that should be taken care of. The noise will always be an issue, and we highly recommend that anyone staying with us please call us and request a quiet room and we will do our best to accommodate. We will look into the voyeur door that you speak of, and the wifi needs a bandwidth increase at this point as we have seen a massive increase in users this year alone. All things we are working towards and should have remedied soon. Thank you for your candidness, as it will always help us get better. Thank you also for the business. -HI San Diego Downtown

87%

We are coming to the end of a 12 month trip around the world and this hostel is one of the nicest we have stayed in. The kitchen facilities are brilliant, free breakfast of cereals, bread and fruit between 8am and 10am every day. Free tea and coffee all day. The staff were helpfull and is in a great location right in the centre of town. A few blocks from Ralphs and other shopping centres. Our only issue was the Wi Fi did not work for the full week we were there as they were having problems.

  • Novice Nomad
  • 17 Dec 2012
  • Anonymous
  • England
  • Couple, 25-30
  • (2 reviews)




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