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Hotel Jaguar Frankfurt Reviews

Theobald-christ-str.19, Frankfurt, Germany

Reviews & Ratings Explained

54%

Rating
178 Total Reviews
  • 58%Value For Money
  • 58%Security
  • 73%Location
  • 51%Staff
  • 42%Atmosphere
  • 49%Cleanliness
  • 47%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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63%

Check in at 1630 is quite late, reception management should be reviewed, it takes 15-20mins to accommodate one group while many others are waiting outside (people can find the room them selves, some info could be handled on a piece of paper..), the guy at the reception was really nice, the room was fine, after adding 3rd bed there was not much of space, the AC didnt work, there was no fan and we slept in about 30°, the bathroom could have been cleaner, breakfast was really great. Location great.


57%

We arrived 8am couldn't store our bags until 10am check in 3pm. Couldn't share a single room that we booked on hostel world, because the invisible boss that we couldn't speak to wouldn't allow it. He told us to speak to hostelworld which was his responsibility, 4 hours after dealing with other upset customers and us dying of jet-lag waiting he finally spoke to hostel world and said we could stay in the room if there was an extra mattress. After 7 months of backpacking I've never had this problem

  • 31st May 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 18-24
  • (1 review)


69%

The Service on the reception Need a lot of time.

  • 12th May 2014
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Male, 41+
  • (1 review)


51%

Facilities e.g. luggage service indicated on website were not given and the staff tried very hard to pry more money out rather than offering service.

  • 1st Feb 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • Male, 18-24
  • (1 review)




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