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Masaya Bogota Hostel Reviews

Carrera 2 no 12 48 Candelaria, Centro Bogota, Bogota, Colombia

Reviews & Ratings Explained

83%

Rating
239 Total Reviews
  • 79%Value For Money
  • 85%Security
  • 92%Location
  • 81%Staff
  • 78%Atmosphere
  • 82%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Pretty nice Hostal and the best breakfast i've had on Travel for a quite nice price! Thanks Masaya-Team.i stay longer because it is so nice :-)


91%

amazing showers, great value


94%

Very comfortable hostel, highly recommend.


86%

Men's bathroom was far away down the stairs. Rain soaked the courtyard/recreation area. No place for packs in the small dorm. Breakfast was nice for a price and a chessboard was available. All in all, not bad. A good place to meet people, but not the most comfortable dorms.

Owner Comment (Hide)
Good afternoon, Thanks for your comment, we're very glad to hear that you appreciated the Masaya atmosphere. That’s why, in order to have closer bathrooms, we changed some dorms locations this month to improve your comfort and our customer service. In Masaya, we want to offer the highest quality. Each bed dorm has its private plug, curtain, lamp and locker (big storages) to create and preserve your privacy. Feel free to come back and continue to help us improve our service.

100%

Best hostel in candalaria. By far. Big clean showers. private rooms unbeatable value for money -large comfy rooms with BIG bed. Breakfast/lounge area very comfortable with fireplace and pool table. Breakfast is very good. Will stay again.


60%

Great breakfast, pretty clean overall, mostly friendly and helpful staff, but unreliable hot water, long way to go to bathroom, room had no curtains so neighbours can look straight in, inadequate lighting in the room, door to room did not lock which led to hassles having to leave valuables at reception which was not the mot secure place either.

Owner Comment (Hide)
Good morning, Thanks for your comment. We are very pleased to hear that you appreciated the cleanliness, the breakfast and the staff. We fixed the hot water problem, now there is hot water in every room 24h. We also made changes to avoid the "long way to go to bathroom", we made some renovations and changed the rooms to put them closer to the bathrooms. I've communicated your comment to the staff to keep improving our service. We hope you enjoyed your stay in Bogota and in Colombia.

83%

second time staying at Masaya, last time being two years ago. When I was there previously I loved it, found the location perfect, met lots of other travelers, and found the dorms very comfortable. I did not even consider staying elsewhere Bogota. This time, however, it was under construction so there were only half the bathroom facilities, but finished this construction quickly. Security was much tighter last time and atmosphere was better before with more people/less construction.


100%

Great staff. Great laundry. No complaints. Very friendly and helpful

  • 16th Aug 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • All Male Group, 25-30
  • (1 review)


77%

I don't have much experience at staying in hostels, but many other guests were saying it was the best place they have ever been so far, so.. :-)

  • 12th Aug 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Good morning, Thank you for your thoughts on your stay, we're very pleased to hear that you appreciated the Masaya experience ! Feel free to come back and continue to help us improve our service !

100%

I had a great stay at this hostel. friendly and helpful staff, clean sleeping area and adorable cafe.


91%

A very cosy hostel. Comfortable, warm beds with privacy curtains. The location is great - very close to a lot of the main sites in La Candalaria and some really lovely restaurants and cafés. Security were very efficient but also very friendly and made sure to let you know of the dangers of the city


57%

We booked a room fro 1 night with hostel world, we paid the reservation and we supposed to get to the hotel at 5pm to check in . when we were on our way the hotel called us to tell us that it was overbooked that they couldn't do much besides looking next hostel and see if they have something ...they found a room for us but it was double the amount . They said it was Hostel world's fault .... anyhow we were without accommodation because of a simply messed up from HW . .. not too happy about it

  • 4th Aug 2014
  • Novice Nomad
  • Anonymous
  • Colombia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Good morning, Thanks for your review. We're very sorry you could not enjoy the Masaya Experience. We work every day to avoid overbooking and to provide great services. We hope you enjoyed your stay in Bogota and in Colombia. Thanks for helping us improve our service!

80%

Good hostel, nice place BUT We stayed in mixed dorm near my bed it stunk! It wasn't a fellow traveller....it smelt like someone had been sick and it had soaked into the wood on the floor....Blurgh!!! Cold showers also.....all the time! If you don't get that room and that bed, it's a pretty good place!


86%

Location in La Candelaria is excellent if you want to visit downtown. I slept three nights in a dorm. Positive points: Price and location are excellent in Bogotá; nice and comfortable patios; security at night. Negative points: lockers are TOO small in dorms and there was only a socket in a four-people dorm! Showers are small too and there is no place for hanging your stuff (there’s a hook indeed, but inside and everything gets wet when taking a shower). Wi-fi not available in most of the areas.


91%

Great location. Candalaria is cool and not dodgy at all as some people have mentioned. Showers in private rooms are cold so you may need to use the main showers which are fine. Good brekkie with nice eggs and juices and fruit


83%

NHot water in the showers ran out after a few minutes and wifi was also unreliable.


83%

Very unique Hostel in La Candelaria. Good lobby bar, lounge and outdoor patio. The staff is not very hospitable or polite and seem to do alot of overbooking, or will cancel a reservation or move you from bed to bed to accomodate others. The outdoor bathrooms and showers for the upstairs dorms are a challenge and hassale especially since Bogota is always cold. Overall good facilities in a good location but managed with negligence.




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