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Muffin Hostel

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reviews
7.4
Very Good 543 Total Reviews
  • Value For Money 7.0
  • Security 8.0
  • Location 6.6
  • Staff 6.9
  • Atmosphere 6.9
  • Cleanliness 8.4
  • Facilities 8.3
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7.4
Very Good 543 Total Reviews
  • Value For Money 7.0
  • Security 8.0
  • Location 6.6
  • Staff 6.9
  • Atmosphere 6.9
  • Cleanliness 8.4
  • Facilities 8.3
Muffin Hostel Located at Hegigasse 9, , Salzburg.
Muffin Hostel
Austria
Salzburg A-5020 Hegigasse 9
74% 543
47.7931929 13.0341947
Muffin Hostel
    Rooms available

The rating percentage is calculated from customers who booked within the last 12 months. All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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  • Anonymous
  • USA, Female, 25-30
  • Novice Nomad
  • 1 review
15th Jul 2016
5.7

Was never offered a Muffin upon check in, like other guest were. The breakfast provided is not worth €6. Staff is impatient and unfriendly.

    • 6.0Value For Money
    • 6.0Security
    • 6.0Location
    • 6.0Facilities
    • 4.0Staff
    • 4.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • Australia, Couple, 25-30
  • Globetrotter
  • 29 reviews
14th Jul 2016
4.3

Security - 24hr reception but no lockers in room Location - walkable to town but residential area Staff - some staff incredibly rude and arrogant. Place is run by teenagers with zero accountability or customer service Atmosphere - dead. There's a few social rooms Cleanliness - room bins weren't emptied once Value for money - absolutely not worth it Facilities - kitchen is great, Internet station is good. Definitely avoid this place. They block money on your credit card without consent

    • 4.0Value For Money
    • 6.0Security
    • 6.0Location
    • 6.0Facilities
    • 2.0Staff
    • 4.0Atmosphere
    • 2.0Cleanliness
  • Anonymous
  • India, Female, 18-24
  • Novice Nomad
  • 3 reviews
13th Jul 2016
5.7

I went backpacking across 5 cities always staying in a hostel and this was my biggest disappointment. The building is in all likelihood a student accommodation for most part of the year which is rented out to muffin for the summer I think. It was made pretty evident by the hostel banner on some German looking original banner. It's a fairly clean and comfortable place. But if you're looking for a hostel environment go elsewhere. The front desk staff is quite obviously ill-equipped to do their job

    • 6.0Value For Money
    • 6.0Security
    • 6.0Location
    • 6.0Facilities
    • 4.0Staff
    • 4.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • USA, Mixed Group, 41+
  • Novice Nomad
  • 7 reviews
13th Jul 2016
8.3

This place is a bit of a walk from the center but a great value. I think it's student dorms. Nice, clean rooms.

    • 8.0Value For Money
    • 10.0Security
    • 6.0Location
    • 8.0Facilities
    • 8.0Staff
    • 8.0Atmosphere
    • 10.0Cleanliness
  • Anonymous
  • Ireland, Couple, 18-24
  • Novice Nomad
  • 1 review
13th Jul 2016
6.3

About 20 minute walk to Salzburg so the location was good. The staff were a bit unprofessional. For example the guy and girl on reception kept kissing and cuddling which was uncomfortable. Room mate kept leaving the door unlocked. Kitchen was good to use but on our last day it was extremely messy and witnessed a couple not clean the rice out of the pot they made. Showers could have been cleaner.

    • 6.0Value For Money
    • 6.0Security
    • 8.0Location
    • 8.0Facilities
    • 4.0Staff
    • 6.0Atmosphere
    • 6.0Cleanliness
View Property Reply

Dear Leah, I would like to thank you for choosing our hostel for your visit in Salzburg and the time you spent to write your feedback. Your opinion is very important for us. Please accept my deepest apologies for inappropriate behavior of muffin hostel staff, we will do our best to improve the customer service. We will also pay more attention for cleanness in the kitchen. Best Regards, Anna

  • Anonymous
  • Croatia, Female, 25-30
  • Novice Nomad
  • 2 reviews
12th Jul 2016
8.0

Overall a good hostel but staff were slow and unable to deal with customer queues. I experienced long delays at checkin while 3 team members sat at reception with only 1 serving customers but then she advised I had to wait because she was going home and handing over to someone else. On a separate occasion I waited and was next in the queue and the staff had lost track of who was waiting which was frustrating. Getting the key back from reception each time was a pain.

    • 8.0Value For Money
    • 10.0Security
    • 8.0Location
    • 10.0Facilities
    • 4.0Staff
    • 6.0Atmosphere
    • 10.0Cleanliness

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