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Smart Stay Hostel Munich City Reviews

Mozartstr. 4, 80336, Munich, Germany

Reviews & Ratings Explained


3105 Total Reviews
  • 74%Value For Money
  • 81%Security
  • 80%Location
  • 79%Staff
  • 74%Atmosphere
  • 79%Cleanliness
  • 76%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Wasn't too happy with my stay in Munich. Staff were very rude the first night I stayed. I had walked 20 minutes in the rain from the station to be rudely checked in by a man who acted like he couldn't care less. Then was told there was no wifi and told there was nothing they could do about it - as if we don't need the internet on a round the world trip etc... Anyway the hostel beds were good and the facilities were also very good. Staff was a let down however, fix the attitude.


Honestly this place has a lot of potential. I was excited to stay here initially because it seemed like a good value and clean. I was disappointed to see no soap of any kind provided in shared bathrooms. This is really unsanitary and should be fixed because how often do you think people are washing their hands when no soap is provided? never. This means fecal matter is literally covering the entire hostel. Needs to be fixed. The internet/WiFi situation seems like it should work but it doesn't.


Staff are very friendly, took a night bus to munich that arived at 6am and let me check in at 7am.


This hostel was definitely feeling the aftermath of Oktoberfest. Liked: Decent location, U-Bahn station close by, map provided, supermarket nearby, I was able to make several friends; Disliked: Found an adult bed bug in the room, blood stains on linens, other girl in my room had several bites and the hostel staff just shrugged and offered no solution, wifi is TERRIBLE, bathroom door wouldn't close anymore, beer bottles from past guests, maid came in at 9am and started changing beds.


The room was such a mess, even if I was in a female room. A possible reason might be Oktoberfest. There were no locks in the place to store personal luggage. You should bring your own lock for that. But the girls in the same room were very friendly, and the atmosphere of the hostel was better than its cleanness.


The location was perfect, 5 minutes walking from the Festwiese (Oktoberfest). The room seems pretty new, with new and good furniture. There is a big lobby and a big restaurant downstairs, and also a Dirndl shop. The staff is okay, they have security staff at the door during the night. The toilet was not good, as the door was broken (we couldn't close it), and the showerdrain was clogged, what caused some "floods". The room was fairly clean and the bunk beds were very good.

  • 2nd Oct 2015
  • Novice Nomad
  • Anonymous
  • Brazil
  • Couple, 18-24
  • (1 review)


Perfect hostel for Oktoberfest literally a 5 minute walk away from the festival. The staff were very friendly and helpful would stay again.


Booked during Oktoberfest. Perfect location, only 2 blocks away. Also near the subway. Rooms were relatively large and spacious with lockers under the bed and solid bed frames that didn't shake. Cleanliness throughout the hostel was very good, however they need to do some work in the bathrooms. Shower drain barely worked and the bottom of the curtain was covered in mold. Additionally, this is not a hostel to use if you are looking for a social scene. Everyone keeps to themselves.


I was here for Oktoberfest. Two blocks away, can you get much better than that? All in all it was a fine place to stay. My only complaint is the hot water. Or the lack thereof. As a hostel/hotel, you should be able to provide the hot water needed for showers. By 9:00AM there was no hot water. And I was severely hungover from Oktoberfest, so I was looking forward to that! But this was during Oktoberfest, so take that as it is. The staff was very friendly, however!


well WC need need to fix get the handyman.


Nice staff, great location, affordable pricing.


Was here during Oktoberfest and couldn't have had a better location but they really took the p*** with how much they were charging.. You're not a hotel guys!


Good clean hostel. Good location - right near a metro. Nice bar in the hostel too. TINYYYY kitchen though - smaller than my kitchen at home, and this is for a 5-6 storey hotel/hostel!! Get in early if you want to be able to move. Would stay here again though.


Comfortable stay, good location and friendly, helpful staff!


Good value. Parking on the streets is free from 11pm to 9am.


I stayed here as a solo traveler, had a great time, and would definately stay again. The hostel has clean rooms, bathrooms, and is close to the U-Bahn. The bar and pool table in the lobby serve as a great location to meet people. Mosts of the guests were in their 20s, but there were a few shady older men in their 40s, although they seemed polite.


Overall the hostel was meh. The Internet on the other hand was absolutely terrible. Worst internet I have seen so far while travelling.


Hostel was clean and definitely felt safe. Only concern is in the summer the room gets extremely hot and access to a fan would have been great.

  • 30th Aug 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • All Female Group, 18-24
  • (1 review)


Hostel was ok, the room was clean and we slept very well in comfortable beds. :)


A RED WORM WAS FOUND ON MY BED! The staff was told, and she did nothing but only said the housekeeping will take care of it. Like it is a really common thing is this hostel. The drain in the shower room is poor. The location is really far from train station by walk or by metro (have to change train). It's also quite far from the old city center. The luggage storage room is also dirty that we found spoiled food inside the room.

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