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The Grand Hotel Reviews

1130 Pukuatua st, Rotorua, Rotorua, New Zealand

Reviews & Ratings Explained


46 Total Reviews
  • 75%Value For Money
  • 75%Security
  • 80%Location
  • 65%Staff
  • 45%Atmosphere
  • 60%Cleanliness
  • 50%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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I no I booked a budget room but I still would have expected cleanliness, black mould around the windows, room not vacuumed, scum around the bath tub and not even a change of towels. Overall the place is so run down and I would never stay there again.

  • 7th Nov 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
You booked a double bed for yourself, mother in law and nephew at $55 per night for 2 nights. Staff offered an upgrade to a Premier room as it would be more suitable but you declined. Your comments on cleanliness are of concern and several staff have inspected the room and this is not correct. With any issues regarding servicing, cleanliness or other fault of the property the reception staff should be notified immediately so they can attend to it and ensure you have an enjoyable stay.


Appreciated the offer to go into the room early from the airport & the cheap rate at late notice for accommodation in the middle of town :)

  • 16th Aug 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 41+
  • (1 review)

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