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The W14 Hotel & Bar Reviews

16-22 Gunterstone Road, West Kensington, London, England

Reviews & Ratings Explained


223 Total Reviews
  • 65%Value For Money
  • 68%Security
  • 72%Location
  • 66%Staff
  • 60%Atmosphere
  • 55%Cleanliness
  • 58%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Since we visited the hostel during a period of general renovation the atmosphere and cleanliness were not at their best but the staff made sure to compensate for that and were really kind and helpful. I am certain that once the renovation is complete this will be one of the best places to stay in London.


I was in this hostel a few days ago. Now there is uncomfortable situation. They repairs building inside and outside. Maybe after that this place will be great. Now there wasn't hot water in shower, from 7 am they drill and i couldn't sleep. Cleanliness in the bathroom left a lot to be desired. Location great, near to the center. On the corner is nice bar where you can drink something after 10 pm :-)

  • 24th Jan 2014
  • Novice Nomad
  • Anonymous
  • Poland
  • Female, 25-30
  • (1 review)


Found footsteps on the floor, stains on bed - I consider that not clean enough. Water did not come down correctly from the shower, consider repairing. Window had basically half-inch gaps - impossible to close. We had 10% discount because refurbishment was in progress - but it was not advertised on the site, so it came as a surprise - not good. Door was left open one day by cleaning personnel, found open on return - not safe.

  • 14th Dec 2013
  • Novice Nomad
  • Anonymous
  • Italy
  • Mixed Group, 25-30


This is not a hotel it is a hostel and an ongoing buildingsite. The breakfast was OK but the breakfast room was VERY crammed, not big enough for the number of guests. Guests had to leave their chairs to let others in to their chair all the time. The staff was not helpful and had a negative attitude. The kitchen was a very sad place, very dirty, the pots and pans were hardly usable and there were no cutlery or glasses. During my 4 daysstay it was never cleaned and probably not for a long time.

  • 24th Oct 2013
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 41+
  • (1 review)


please people! Sleeping in a nice and clean park is far better than this place. extremely rude stuff. Forget about the toilet and bath room because they were so disgusting that I went to the nearest restaurant to use their toilet instead. Construction site. spiders, insects. Don't go there even if you have to! If no decent place found, sleep in a bench in hyde park!

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