Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Candela Guest House Matsumoto

Book more than 5 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

【FEATURE】The most unique point of Candela Guest House is that its building was built about 110 years ago as MISO-FACTORY (Miso is Japanese traditional condiment. It used for cooking miso soup! ), and we renovated it to guest house. The entrance is small, but the depth of building is so long. It seems like a ‘cave’ or 'secret base'! And it is also like cozy mountain hut with the gentle light of lantern. You can easily meet many people and socialize even if traveling alone in common room while sitting around special table using a bottom of Miso barrel. As for being small guesthouse, we offer a family welcoming atmosphere for you.

【LOCATION】Location is good for sightseeing. You can go many places in the city on foot or with free rental bicycle.

*5min walk to Castle.
*7min walk to Samurai house (Takahashike-juutaku)
*10 min walk to Former Kaichi School.
*20min walk to Art Museum.
*You can catch the bus to Asama or Utsukushigahara Onsen(hot spring) from very near bus stop.
*You can go to day trip trekking to Kamikochi, Norikura, Kiso(Tsumago & Magome).
*You can go to Wasabi Farm by train.

We can recommend good restaurants.
Also, convenience store is just 1min. walk.
24hours-super market and within 10min. walk.

**** please note following *****************************************

Luggage storage before check in is possible after 9:00 a.m..

Check -in time 16:00-22:00.
Check-out time -11:00 (earlier check out is possible)

*This hostel has only one staff basically, and the staff cleans all rooms and purchases equipment in the daytime. Therefore any guests cannot stay in the building during 11:00~16:00.

【LIGHT-OUT】23:00~9:00 (but no curfew)

*Please refrain from chatting at common space during that time.

*Each bed has a reading light.

* Matsumoto is located near Japan Alps. So, many mountain hikers check out at early morning. Therefore we set lights out early considering them.

Thank you for your understanding. View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    21 Oct 2019
    Candela Guest House was so welcoming and friendly! I am a solo traveler who found the choice of local treks overwhelming in the short time I had. Hiro could not have been more helpful. She made recommendations and provided me with all the travel information I needed, as well as patiently answering all of my questions. The hostel itself is a cute old building which is cosy, welcoming and clean. The communal area made it easy to meet and socialize with the wonderful hosts and other guests.
    Scotland, Female, 25-30
  • 10.0


    09 Oct 2019
    Lovely guesthouse! Kury and Hiro were so welcoming and helpful. We felt right at home and loved exploring Matsumoto. The free bikes were a great amenity. Thank you Candela!
    USA, Female, 25-30
  • 9.7


    03 Oct 2019
    Very cool hostel which was previously a 19th century Miso factory. We stayed in a old Miso making room with a small door. Room was large and had lockboxes for valuables. The hosts were very friendly and offered recommendations on where to go for day trips. It’s within 400 meters of Nagoya castle and about a 15-20 minute walk to the train station. ( a great walk as you weave your way through the city coming past the major sites.) Social place where locals come in and socialise.
    New Zealand, Male, 25-30
  • 9.7


    16 May 2019
    The staff here is amazing!!! They went above and beyond to help me find places to hike and things to do when plans fell through. All of the people there were pretty easy to talk to and get to know. The free bike rental was super helpful for getting to onsens and exploring the city. The dorm space wasn’t anything special, but it was very clean and fairly comfortable.
    USA, Female, 18-24
  • 9.7


    22 Nov 2018
    Great place to stay! Host is very friendly and helpful, she gave us great recommandations for café, food and activities during the two days of our stay! Free bike rental was great to move around and free luggage keep even on the day of our arrival as we arrived super early. Atmosphere is awesome, couple of guitars, boardgames, book, computer un the two common área! Only downside is that there is only one shower but it wasnt a problem for us because the hostel wasnt full.
    Canada, Mixed Group, 18-24
  • 9.7


    23 Oct 2018
    The staff was suuuper friendly and knowledgeable about the area. It’s well situated and you can rent a bike. Perfect !
    Canada, Female, 31-40
  • 9.7


    02 May 2018
    The kind and friendly staff were great! Love how it's all one level and more traditional Japanese style! Easy to get to by foot and bus! And real close to the Matsumoto Castle!
    Canada, Male, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Bicycle Hire
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Tea & Coffee Making Facilities