Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The reminder needs to be paid three 3 weeks prior to arrival via Payal or direct Bank Deposit once the Hostelworld bookings is made. If you want to book with less than three weeks notice please make the booking or contact us directly.

In case of No Show the first night will be charged to the credit card.

If there is a reduction in numbers the full amount will be paid for the remainder of the people on the group.

Additional Terms and Conditions

There is a security deposit of 150 pesos per person to be given in cash on arrival for loss of bedding, keys or general damage to the hostel and its contents.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Casa Kraken Hostel

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Hola! This is the Kraken Hostel and we want you to stay here! We're right in the center of downtown, next to the church, the plaza, and townhall. We're close to everything: beaches, bars, shopping, markets, bus stops, etc. Right now during the summer months we offer A/C in two of our dorms and no A/C in one of them at a cheaper rate. We have free daily activities, taking you to beautiful beaches and waterfalls, going on a hike, a tour of the town, or going out to party! We have a rooftop bar that operates most nights of the week for sunset happy hour (pre-game!). We're a safe hostel with good vibes. All of our staff and volunteers are super friendly and helpful. We like adventure and a good party, and make the best food recommendations. So stop your search and come stay with us! Much love, fellow travellers!

Casa Kraken is located in between the church of Our Lady of Guadalupe and the main square (adjacent to the city hall). We are also a block away from the main area of the Malecon: the seahorse statue and the outdoor amphitheater (right next to Los Arcos).

In total we have three dorms: we have an eight bed female dorm and two ten bed mixed dorms, one with A/C and one without. They all come with oscolating floor fans and ceiling fans. There are also assigned lockers (with a padlock) inside the dorms for each guest. Staff members organize bar crawls, day trips to the beach, various hikes, and Spanish lessons; feel free to ask for any events! We have a beautiful ocean and city view from our rooftop terrace that is not to be missed.

Casa Kraken Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 13:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast included.


The reception service is open from 08.00 to 22.00
No curfew.
We do not accept customers younger than 18 years of age or over 50 years of age.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card.

You must send confirmation of arrival email two days prior when possible.

Check in and check out only between 8 am and 10 pm. our hostel front desk is only open from 8 am to 10 pm. If you need an extraordinary check in or check out please email us and arrange it. We are not responsible for flight or any kind of delays.

Valid national Id is strictly required for check in or loss of reservation will be applied. If you are not a Mexican national only passport applies.

In the case that you can't pay the total on arrival you will have to pay the normal walk-in rate at the time for every day. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 9.7

  • Location 9.7

  • Staff 9.1

  • Atmosphere 8.9

  • Cleanliness 8.7

  • Facilities 8.3

Latest Reviews

  • 10.0


    08 Sep 2022
    It was awesome, great staff service, clean and nice people. Great location.
    Mexico, Male, 41+
  • 10.0


    28 Aug 2022
    met the most amazing people i have in my life here! great place, central to everything, greatest staff - honestly felt so at home and was devastated about going back home! definitely go here!
    Canada, Female, 18-24
  • 10.0


    26 Aug 2022
    Loved this hostel! super friendly environment. the staff was super sweet. They lead trips every day for free! and they also had a bunch of recommendations, took people out at night. The guests were all very fun, welcoming environment supported that. free breakfast was super helpful way to start your day :) super secure space, walking distance to Zona Romantica, beaches and bars 10/10
    USA, Male, 25-30
  • 10.0


    17 Aug 2022
    Had an awesome time there! Absolutely recommend.
    Israel, Female, 18-24
  • 9.4


    17 Sep 2022
    Helpful and friendly staff, stayed for 3 days and was great 👍
    England, Male, 18-24
  • 9.4


    25 Aug 2022
    Really great hostel to stay at. Staff were really helpful and friendly, people there were a good laugh and it’s in a useful area
    England, Male, 18-24
  • 9.1


    30 Aug 2022
    Casa Kraken is the best hostel in Puerto Vallarta. With that being said it had some things to be desired, such as a proper rooftop bar and bigger sitting spaces. Besides that, the hostel is great with amazing staff. One or two staff will lead a free activity to a beach or river which is a 7 minute walk to the bus station then 10 minute ride away. Volunteers at the hostel will also be willing to go out at night with you. Overall, it’s great and people like me extended their stay multiple times.
    USA, Couple, 18-24
  • 8.6


    04 Sep 2022
    This is a very basic hostel in terms of facilities, but which is excellent for people who want to meet other travellers and have a good time. The roof top bar is awesome.
    England, Male, 25-30
  • 4.0


    21 Aug 2022
    The hostel only turned on AC in the bedrooms from 10pm-8am, even though the weather was unbearably hot and humid. Only one fan per room. No fans outside. The showers and toilets are outside of your bedroom, and there are three or four in each room. No privacy. Usually in hostels there is a single shower and single toilet in each room. The events planned by the staff sare only available one day prior, rather than about a week in advance, leaving no way to properly plan anything.
    USA, Male, 18-24
  • 3.7


    16 Aug 2022
    A bit dirty. Broken taps/showers/lights. Ppl working there as volunteers were useless and a bit harsh
    USA, Male, 41+
Read all reviews


  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi