Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The reminder needs to be paid three 3 weeks prior to arrival via Payal or direct Bank Deposit once the Hostelworld bookings is made. If you want to book with less than three weeks notice please make the booking or contact us directly.

In case of No Show the first night will be charged to the credit card.

If there is a reduction in numbers the full amount will be paid for the remainder of the people on the group.

Additional Terms and Conditions

There is a security deposit of 150 pesos per person to be given in cash on arrival for loss of bedding, keys or general damage to the hostel and its contents.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Casa Kraken Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Don't be confused, everything but the name is the same! Formerly known as Oasis Downtown Hostel, we are one of the few youth hostels actually in downtown Puerto Vallarta. We like to see ourselves as a refuge for travelers; a safe, fun, and memorable place where life-long friendships develop. Be greeted (with an ice cold beer!) by our friendly and helpful staff who also enjoy a good party! If you are looking for a good time here in Puerto Vallarta, whether it be relaxing at the beach, eating like a local, or partying the night away, we can show you how!

Casa Kraken is located in between the church of Our Lady of Guadalupe and the main square (adjacent to the city hall). We are also a block away from the main area of the Malecón: the seahorse statue and the outdoor amphitheater (right next to Los Arcos).

In total we have four dorms: we have an eight bed female dorm, two ten bed mixed dorms and a four bed mixed dorm. They all come with oscolating floor fans and ceiling fans. There are also assigned lockers (with a padlock) inside the dorms for each guest. Staff members organize bar crawls, day trips to the beach, various hikes, and Spanish lessons; feel free to ask for any events! We have a beautiful ocean and city view from our rooftop terrace that is not to be missed.

Casa Kraken Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 10:00AM.
Check out by 11:00AM.

Payment upon arrival by cash.

Taxes included.
Breakfast included.


The reception service is open from 08.00 to 22.00
No curfew.
We do not accept customers younger than 18 years of age.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card.

Check in and check out is between 8 am and 10 pm. Our front desk is only open from 8 am to 10 pm. If you need to check in after 10pm, please let us know in advance. We are not responsible for flight or any kind of delays.

Valid national ID is strictly required for check in or loss of reservation will be applied. If you are not a Mexican national, this means your passport.

In the case that you can't pay the total on arrival you will have to pay the normal walk-in rate. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.9

  • Location 9.8

  • Staff 9.3

  • Atmosphere 9.1

  • Cleanliness 9.5

  • Facilities 9.1

Latest Reviews

  • 10.0


    14 Jan 2020
    Incredibly kind staff with great recommendations. Central location and very cool common spaces. Big kitchen and spacious showers. But--bring earplugs!! The hostel is next to a historic Catholic Church that rings its bells through out the night. Stayed in the co-ed dorms and felt very safe.
    USA, Female, 18-24
  • 10.0


    27 Dec 2019
    Had a great time at the hostel. The people that worked there are very friendly and knows all the places you should visit.
    USA, Male, 31-40
  • 10.0


    25 Dec 2019
    Fabulous hostel! I had an amazing time here for my week in Puerto Vallarta. The female form was very safe with a private locker, and padlock provided. Breakfast every morning was excellent and a great benefit. Staff were helpful and gave great recommendations with detailed directions! Highly recommend and will return in the future!
    Canada, Female, 25-30
  • 10.0


    21 Dec 2019
    Great central location in PV for restaurants and other activities and the street noise get calm around 11PM so sleeping is good as well. Staff are friendly and helpful for helping find the right spots to explore.
    Canada, Male, 41+
  • 10.0


    17 Dec 2019
    I chose Casa Kraken to stay at in PV as a solo female traveler wanting to meet people. The common area on the 2nd floor was well designed for guests to hang out and socialize. I made some great friends! The staff were really friendly and gave helpful suggestions for beaches or hikes to go on. The location was very easy to locate, close to the water, easy to grab a bus from, and a quick walk to nightlife. The bedrooms, bathrooms, kitchen, and common areas were clean. I absolutely felt safe there!
    Canada, Female, 25-30
  • 10.0


    13 Dec 2019
    I’m not a huge fan of hostels mainly due to previous poor experiences. I decided to give it a try one more time and this place genuinely changed my mind. I had a short trip planned and I can truly say I had the best time ever. The staff is extremely friendly and very helpful. The other guests and I grew an instant friendship. The place is clean, went in December therefore it was nice and breezy in the evenings. Perfect location walking distance to almost everything. I truly had an amazing time.
    Canada, Female, 25-30
  • 9.7


    06 Jan 2020
    Kraken Hostel has a fabulous family feeling and provides a friendly gathering for travellers from around the world. The breakfast is the best I have been provided and the staff are lovely. There is this home away from home feeling at Kraken Hostel. The location is central and you can easily access everything in Puerto Vallarta.
    Canada, Female, 41+
  • 9.4


    05 Jan 2020
    Great staff. Good hostle property. Good breakfasts in the morning. I will be staying here again if I go back to Puerta Vallarta. Good stuff!
    Canada, Couple, 31-40
  • 8.9


    04 Jan 2020
    Nice hostel dies the job nothing fancy very clean bathrooms 👍🏼
    Canada, Male, 31-40
  • 8.6


    19 Dec 2019
    Awesome hostel.. just if you are a light sleeper don’t choose the 10 bed dorm. Because is on the main road it get’s a bit noisy and full of lights... also the breakfast was nothing special... cereal, toast and coffee 😉 but if you’re looking more for backpacking vibes.. Puerto Vallarta didn’t have nothing to offer.. check out playa sayulita is much much better then pv :) enjoy mexico 🇲🇽
    Germany, Male, 31-40
Read all reviews


  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire