Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The reminder needs to be paid three 3 weeks prior to arrival via Payal or direct Bank Deposit once the Hostelworld bookings is made. If you want to book with less than three weeks notice please make the booking or contact us directly.

In case of No Show the first night will be charged to the credit card.

If there is a reduction in numbers the full amount will be paid for the remainder of the people on the group.

Additional Terms and Conditions

There is a security deposit of 150 pesos per person to be given in cash on arrival for loss of bedding, keys or general damage to the hostel and its contents.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Casa Kraken Hostel

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Don't be confused, everything but the name is the same! Formerly known as Oasis Downtown Hostel, we are one of the few youth hostels actually in downtown Puerto Vallarta. We like to see ourselves as a refuge for travelers; a safe, fun, and memorable place where life-long friendships develop. Be greeted (with an ice cold beer!) by our friendly and helpful staff who also enjoy a good party! If you are looking for a good time here in Puerto Vallarta, whether it be relaxing at the beach, eating like a local, or partying the night away, we can show you how!

Casa Kraken is located in between the church of Our Lady of Guadalupe and the main square (adjacent to the city hall). We are also a block away from the main area of the Malecón: the seahorse statue and the outdoor amphitheater (right next to Los Arcos).

In total we have four dorms: we have an eight bed female dorm, two ten bed mixed dorms and a four bed mixed dorm. They all come with oscolating floor fans and ceiling fans. There are also assigned lockers (with a padlock) inside the dorms for each guest. Staff members organize bar crawls, day trips to the beach, various hikes, and Spanish lessons; feel free to ask for any events! We have a beautiful ocean and city view from our rooftop terrace that is not to be missed.

Casa Kraken Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 10:00AM.
Check out by 11:00AM.

Payment upon arrival by cash.

Taxes included.
Breakfast included.


The reception service is open from 08.00 to 22.00
No curfew.
We do not accept customers younger than 18 years of age, or older than 50 years of age.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card.

Check in and check out is between 8 am and 10 pm. Our front desk is only open from 8 am to 10 pm. If you need to check in after 10pm, please let us know in advance. We are not responsible for flight or any kind of delays.

Valid national ID is strictly required for check in or loss of reservation will be applied. If you are not a Mexican national, this means your passport.

In the case that you can't pay the total on arrival you will have to pay the normal walk-in rate. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 9.8

  • Staff 9.2

  • Atmosphere 8.8

  • Cleanliness 9.3

  • Facilities 8.9

Latest Reviews

  • 10.0


    12 Jul 2021
    Excelente lugar, súper recomendable
    Mexico, Male, 25-30
  • 10.0


    25 Jun 2021
    Excellent stay!
    South Africa, Female, 31-40
  • 10.0


    16 Jun 2021
    Great location if your looking to explore the city. The staff is awesome and its super comfy if your looking to relax and also if you looking to party the bars are so near. Extremely clean
    Mexico, Male, 25-30
  • 10.0


    15 Apr 2021
    We stayed at Casa Kraken for 3 nights and had the best experience possible. It is by far the best hostel we’ve stayed in for atmosphere since arriving in Central America nearly 2 months ago. If you want to meet lots of a friendly and fun people Casa Kraken is the place to be. Plus they hold lots of daily activities which you can get involved with. 10/10
    England, Male, 18-24
  • 9.7


    27 May 2021
    Casa Kraken is our favourite pick for a Puerto Vallarta hostel as we’ve stayed in all of them throughout our visits over the years to Puerto Vallarta, highest of recommendations!,
    Canada, Couple, 41+
  • 9.4


    15 Apr 2021
    Casa Kraken was an amazing experience. A great community vibe. People are very friendly and fun. Met some people that I plan on traveling with in the future. I highly recommend a stay here!
    USA, Male, 25-30
  • 9.1


    24 May 2021
    Decent hostel in a great location!
    England, Female, 18-24
  • 8.0


    08 Apr 2021
    Not a really social place maybe because when I was there the hostel was almost empty. Great terrace to enjoy the sunset. Great localisation if you wanna discover P Vallarta.
    Spain, Male, 25-30
  • 5.7


    18 Jul 2021
    I'm not sure why this hostel is so highly rated. It gets extremely HOT at all times, and they never turned on the A/C in the room. Also, the vibe was extremely lacking when I was there. Also, you need to climb some slim stairs to reach the hostel and then the entrance gate opens in a way that puts you in danger of falling backwards with your backpack/suitcase. This is a serious issue that should be addressed. Also, staff never talked to me beyond the check in, and I felt unwelcome.
    Israel, Male, 18-24
  • 2.6


    01 Jun 2021
    I did 303 hostel in all world during a few trip. This is the first time I don’t feel safe and this hostel refuse everything. They even refuse to me to see the hostel before. The mexicana girl at the reception don’t know how to offer a good client customer. She aggressively mad all the time. Don’t go their! Share the word
    Canada, Male, 31-40
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi