Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The reminder needs to be paid three 3 weeks prior to arrival via Payal or direct Bank Deposit once the Hostelworld bookings is made. If you want to book with less than three weeks notice please make the booking or contact us directly.

In case of No Show the first night will be charged to the credit card.

If there is a reduction in numbers the full amount will be paid for the remainder of the people on the group.

Additional Terms and Conditions

There is a security deposit of 150 pesos per person to be given in cash on arrival for loss of bedding, keys or general damage to the hostel and its contents.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Casa Kraken Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Formerly known as Oasis Downtown Hostel, this is one of the few youth hostels in downtown Puerto Vallarta. We like to see ourselves as a refuge for travelers; a safe, fun, memorable place where life-long friendships develop. Be greeted (with an ice cold beer) by our friendly and helpful staff who also enjoy a good party! So if you want a good time here in Puerto Vallarta, come and join us.

Casa Kraken is located in between the church of Our Lady of Guadalupe and the main square (adjacent to the city hall). We are also a block away from the main area of the Malecón: the seahorse statue and the outdoor amphitheater (right next to Los Arcos).

In total we have four dorms: we have an eight bed female dorm, two ten bed mixed dorms and a four bed mixed dorm. They all come with fans and ceiling fans. There are also assigned lockers inside the dorms for each guest. The staff members organize some bar crawls, day trips to the beaches and Spanish lessons; feel free to ask for any events! We have a beautiful ocean and city view from our rooftop terrace.

Casa Kraken Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 12:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast included.


The reception service is open from 08.00 to 22.00
No curfew.
We do not accept customers younger than 18 years of age.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card.

You must send confirmation of arrival email two days prior when possible.

Check in and check out only between 8 am and 10 pm. our hostel front desk is only open from 8 am to 10 pm. If you need an extraordinary check in or check out please email us and arrange it. We are not responsible for flight or any kind of delays.

Valid national Id is strictly required for check in or loss of reservation will be applied. If you are not a Mexican national only passport applies.

In the case that you can't pay the total on arrival you will have to pay the normal walk-in rate at the time for every day. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 9.6

  • Location 9.6

  • Staff 9.5

  • Atmosphere 8.5

  • Cleanliness 9.3

  • Facilities 8.8

Latest Reviews

  • 10.0


    13 May 2019
    This is an excellent place to stay while in PV. The location is perfect and the hostel has a very friendly and laid-back feel to it. I stayed here 2 weeks in total and look forward to returning in the future.
    USA, Male, 31-40
  • 10.0


    09 May 2019
    Casa kraken was an awesome experience. The volunteers and staff were so welcoming right away and very helpful. We felt right at home and they gave us many recommendations for great food, hiking, beaches and fun stuff that locals to do. We spent a lot of time hanging out with the volunteers. By far the best guides I’ve ever had! The hostel was super sweet. The lay out was great, amazing water pressure, great location, slept great and the cleanest hostel I’ve ever been!!! You guys are amazing!!
    USA, Couple, 25-30
  • 10.0


    09 May 2019
    Wow & clean! Is the first words that come to my mind when I think of Casa Kraken hostel. I could not of asked for a better place to stay & enjoy while exploring Puerto Vallarta. Liz and Travis are amazing long-term volunteers who go above & beyond to make every guest feel incredibly welcome. They showed us awesome hiking spots, sucluded beaches, absolutely delicious food, & great recommendations of activities to take up while we were there. Thanks for everything, I will definitely be back! Xoxo
    USA, Female, 25-30
  • 10.0


    08 May 2019
    Travis, Liz, and the staff have created a wonderful and welcoming environment at Casa Kraken. The facilities are clean and simple, the travelers are kind and amenable, and the breakfasts are delicious. This hostel is just what you're looking for to unwind after long days at the beach or hiking, can't recommend it highly enough.
    USA, Female, 18-24
  • 10.0


    04 May 2019
    This was easily the best hostel experience I’ve had in years of backpacking. The staff was so helpful and fun and really wanted you to experience Puerto Vallarta. They’d take us to food stalls and markets, the best bars, and amazing hikes and more. The hostel space was perfect. The rooms were nice and clean, and there was tons of space to hang out inside and on the roof or terrace. The location was perfect, safe, and in the middle of the fun. I highly recommend Kraken to anyone heading to PV
    USA, Male, 18-24
  • 9.4


    02 May 2019
    Really enjoyed my stay here. Very unique little hostel in a great location at a good price. Less than a minutes walk to the beach front, very welcoming and friendly staff and decent facilities. Great view from the hostel.
    England, Male, 18-24
  • 8.0


    26 May 2019
    PROS: excellent location, hot showers (3/4 nights), nice breakfast, shout-out to Gladice for being so friendly. CONS: very stiff beds, toilets are a short walk away from the rooms, spotty wifi, gave me a hard time for wanting the AC on (why have it if we can't use it?). Make sure to email them if you're arriving at night- there's no 24/7 reception.
    USA, Female, 25-30
  • 8.0


    17 Apr 2019
    Rooms, kitchen, bathrooms, and showers are well maintained and clean. Quiet hostel, not really any social activities.
    USA, Male, 31-40
  • 8.0


    16 Apr 2019
    Great location, I'm sure that the female only dorm gets quite noisy as it's on the main Street. No AC, but if you get the fans and airflow going it's totally fine. Really Jude staff, a couple things didn't like: smoking is totally ok in the common area upstairs, even though somewhat open air it's still gross. The pillows suck, broken up pieces of foam stuffed into a pillow and the shower situation is kinda weird, have to dry off in the shower and walk to your room in a towel or change inside.
    Canada, Male, 41+
  • 7.7

    Very Good

    26 May 2019
    The place is good but a bit expensive and there are pretty harsh on the rules.
    Israel, Female, 31-40
Read all reviews


  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire