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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The reminder needs to be paid three 3 weeks prior to arrival via Payal or direct Bank Deposit once the Hostelworld bookings is made. If you want to book with less than three weeks notice please make the booking or contact us directly.

In case of No Show the first night will be charged to the credit card.

If there is a reduction in numbers the full amount will be paid for the remainder of the people on the group.

Additional Terms and Conditions

There is a security deposit of 150 pesos per person to be given in cash on arrival for loss of bedding, keys or general damage to the hostel and its contents.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Casa Kraken Hostel

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Don't be confused, everything but the name is the same! Formerly known as Oasis Downtown Hostel, we are one of the few youth hostels actually in downtown Puerto Vallarta. We like to see ourselves as a refuge for travelers; a safe, fun, and memorable place where life-long friendships develop. Be greeted (with an ice cold beer!) by our friendly and helpful staff who also enjoy a good party! If you are looking for a good time here in Puerto Vallarta, whether it be relaxing at the beach, eating like a local, or partying the night away, we can show you how!

Casa Kraken is located in between the church of Our Lady of Guadalupe and the main square (adjacent to the city hall). We are also a block away from the main area of the Malecón: the seahorse statue and the outdoor amphitheater (right next to Los Arcos).

In total we have four dorms: we have an eight bed female dorm, two ten bed mixed dorms and a four bed mixed dorm. They all come with oscolating floor fans and ceiling fans. There are also assigned lockers (with a padlock) inside the dorms for each guest. Staff members organize bar crawls, day trips to the beach, various hikes, and Spanish lessons; feel free to ask for any events! We have a beautiful ocean and city view from our rooftop terrace that is not to be missed.

Casa Kraken Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 10:00AM.
Check out by 11:00AM.

Payment upon arrival by cash.

Taxes included.
Breakfast included.

General:

The reception service is open from 08.00 to 22.00
No curfew.
We do not accept customers younger than 18 years of age, or older than 50 years of age.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card.

Check in and check out is between 8 am and 10 pm. Our front desk is only open from 8 am to 10 pm. If you need to check in after 10pm, please let us know in advance. We are not responsible for flight or any kind of delays.

Valid national ID is strictly required for check in or loss of reservation will be applied. If you are not a Mexican national, this means your passport.

In the case that you can't pay the total on arrival you will have to pay the normal walk-in rate. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.8

  • Location 9.8

  • Staff 9.2

  • Atmosphere 8.8

  • Cleanliness 9.4

  • Facilities 8.9


Latest Reviews

  • 10.0

    Superb

    16 Jul 2020
    Great place with a great location and friendly staff!
    Mexico, Male, 25-30
  • 10.0

    Superb

    05 Mar 2020
    I had an awesome time here! The volunteers and staff here are some of the most genuine and friendly people that I have met on my travels. Together we had a great time scuba diving, salsa dancing in the square and at the bars, going out to eat, etc. They had great tips on places to check out south of Boca de Tomatlan and they also got me a great rate for a trip to the Marietas Islands. I highly recommend this place and will be coming back soon!
    USA, Male, 18-24
  • 10.0

    Superb

    02 Feb 2020
    I loved it here so much I ended up extending my stay for almost the full two weeks! Besides a great location it has a really chill atmosphere. Lots of places to hang out and make friends, or spend some alone time if you need it. Staff is so genuinely wonderful and often makes a homemade breakfast for everyone!The staff are super knowledgeable about the area and can always give suggestions on where to go, what to do, and where to eat! Facilities are clean, beds are comfy!
    USA, Female, 25-30
  • 10.0

    Superb

    14 Jan 2020
    Incredibly kind staff with great recommendations. Central location and very cool common spaces. Big kitchen and spacious showers. But--bring earplugs!! The hostel is next to a historic Catholic Church that rings its bells through out the night. Stayed in the co-ed dorms and felt very safe.
    USA, Female, 18-24
  • 9.4

    Superb

    21 Feb 2020
    Super friendly staff!
    Canada, Couple, 31-40
  • 9.1

    Superb

    26 Feb 2020
    Very good location, center of old town, one block from beach/bay. Rooms, beds, and wifi are fine. Patio on second floor and open terrace on third floor, great views. Free breakfast, often with tasty additions by staff. Owner Adela makes one feel at home. William Beyers USA
    USA, Male, 41+
  • 8.9

    Fabulous

    09 Feb 2020
    Location terrific except for constant loud traffic noise!!! Female dorm room a bit stuffy and only half filled. Pleasant folks.
    USA, Female, 41+
  • 8.9

    Fabulous

    30 Jan 2020
    This hostel is extremely well-located close to the beach and the historic zone. The owner was always smiling and sometimes makes tasty eggs for breakfast. Overall the hostel is kept clean and is good value for Puerto Vallarta which tends to be dominated by pricy hotels and resorts. My only complaint is the upper dorm beds need plugs or at least extension chords to connect your phone while asleep and climbing down from them can be a bit treacherous. Try and get a lower bunk if possible.
    Canada, Male, 25-30
  • 8.6

    Fabulous

    04 Jul 2020
    Excellent (if not perfect) location and extraordinarly clean and tidy. Doubtlessly the best bet in town at this moment. The hostel layout was also pleasing as was the breakfast which added to the value. 3 out of 4 staff were great, however the fourth has a repulsive attitude that should warrant discharge. I moved hostels as a consequence. Sometimes volunteer staff forget their place...
    England, Male, 25-30
  • 6.9

    Good

    16 Feb 2020
    We appreciated the kindness of some of the staff..however the one male staff worker was rude beyond anything we have ever experienced. Obnoxious and overly sarcastic, he could to try to understand individual persons situations before acting very rude and very judgemental. Too loud and obnoxious. He read the rules to us like some military drill sergeant..I think he has a prejudice towards people who are too different than he is. Uncivilized! the kitchen is practical. The room is spacious....
    Canada, Male, 41+
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
Services
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire


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