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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The reminder needs to be paid three 3 weeks prior to arrival via Payal or direct Bank Deposit once the Hostelworld bookings is made. If you want to book with less than three weeks notice please make the booking or contact us directly.

In case of No Show the first night will be charged to the credit card.

If there is a reduction in numbers the full amount will be paid for the remainder of the people on the group.

Additional Terms and Conditions

There is a security deposit of 150 pesos per person to be given in cash on arrival for loss of bedding, keys or general damage to the hostel and its contents.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

Casa Kraken Hostel

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Hola! This is the Kraken Hostel and we want you to stay here! We're right in the center of downtown, next to the church, the plaza, and townhall. We're close to everything: beaches, bars, shopping, markets, bus stops, etc. Right now during the summer months we offer A/C in two of our dorms and no A/C in one of them at a cheaper rate. We have free daily activities, taking you to beautiful beaches and waterfalls, going on a hike, a tour of the town, or going out to party! We have a rooftop bar that operates most nights of the week for sunset happy hour (pre-game!). We're a safe hostel with good vibes. All of our staff and volunteers are super friendly and helpful. We like adventure and a good party, and make the best food recommendations. So stop your search and come stay with us! Much love, fellow travellers!

Casa Kraken is located in between the church of Our Lady of Guadalupe and the main square (adjacent to the city hall). We are also a block away from the main area of the Malecon: the seahorse statue and the outdoor amphitheater (right next to Los Arcos).

In total we have three dorms: we have an eight bed female dorm and two ten bed mixed dorms, one with A/C and one without. They all come with oscolating floor fans and ceiling fans. There are also assigned lockers (with a padlock) inside the dorms for each guest. Staff members organize bar crawls, day trips to the beach, various hikes, and Spanish lessons; feel free to ask for any events! We have a beautiful ocean and city view from our rooftop terrace that is not to be missed.

Casa Kraken Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 12:00PM.
Check out by 11:00AM.

Payment upon arrival by cash.

Taxes included.
Breakfast included.

General:

The reception service is open from 08.00 to 22.00
No curfew.
We do not accept customers younger than 18 years of age, or older than 55 years of age.
The maximum period of stay is 10 days.
This property might pre-authorize your credit card.

Check in and check out is between 8 am and 10 pm. Our front desk is only open from 8 am to 10 pm. If you need to check in after 10pm, please let us know in advance. We are not responsible for flight or any kind of delays.

Valid national ID is strictly required for check in or loss of reservation will be applied. If you are not a Mexican national, this means your passport.

In the case that you can't pay the total on arrival you will have to pay the normal walk-in rate. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.4

  • Security 9.8

  • Location 9.8

  • Staff 9.6

  • Atmosphere 9.5

  • Cleanliness 9.1

  • Facilities 8.9


Latest Reviews

  • 10.0

    Superb

    05 Jun 2022
    Fantastic place very clean and in a perfect location 100% going back and the staff was amazing!!
    USA, Male, 18-24
  • 10.0

    Superb

    29 May 2022
    So great!
    USA, Male, 31-40
  • 9.7

    Superb

    12 Jun 2022
    The hostel is really good, it’s an excellent location and has a good atmosphere, the bathrooms were clean. The only thing I would improve is the breakfast, it’s pretty simple but for the price you can’t complain much.
    Mexico, Male, 18-24
  • 9.7

    Superb

    01 Jun 2022
    Excellent service and vibes , totally recommend to everyone and hopefully I will come back soon! Perfect location and the staff was friendly service.
    Mexico, Female, 18-24
  • 9.7

    Superb

    25 May 2022
    Great staff. Very clean. Thanks for the great activities.
    USA, Male, 41+
  • 9.4

    Superb

    26 May 2022
    Awesom, no thrills hostel that is friendly and inviting, close to everything! They have a WhatsApp group so it's easier to stay in contact with everyone and really nice views from the terrace! My only complaint is I paid for a room with AC but it is not posted on their listing that the AC is only 10pm-8am. Also there isn't much space in the shower and nowhere to get dressed outside of it, so you either have to struggle to get dressed inside or walk through the hostel in a towel. Nbd but just fyi
    USA, Female, 25-30
  • 9.4

    Superb

    11 May 2022
    Super helpful staff and fun atmosphere. Highly recommend!
    Canada, Female, 31-40
  • 8.9

    Fabulous

    11 Jun 2022
    Great location - bus stop outside the door - friendly helpful staff - watch sunsets from the rooftop lounge area and the price is right.
    USA, Male, 41+
  • 8.0

    Fabulous

    07 Jun 2022
    It was ok, nothing special. It was clean. I liked the breakfast. The vibe was a bit off. I asked if it was ok to stay to work for two hours after check out, they hesitated, but told me it is ok. However, hat I can't use any facilities whilst there. And usually they charge $100 to use facilities such as shower,wifi.. after check out hour. Idk, I find that too strict compared to other hostels I've stayed.
    Croatia, Female, 18-24
  • 6.3

    Good

    10 May 2022
    Very good location. However, though there was AC in the room, it was never turned on. Had to rely on 1 ceiling fan, which was really insufficient in the summer and mosquitoes were rampant.
    Singapore, Male, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • BBQ
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
Services
  • 24 Hour Security
  • Housekeeping
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
Entertainment
  • Board Games
  • Wi-Fi


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