Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The reminder needs to be paid three 3 weeks prior to arrival via Payal or direct Bank Deposit once the Hostelworld bookings is made. If you want to book with less than three weeks notice please make the booking or contact us directly.

In case of No Show the first night will be charged to the credit card.

If there is a reduction in numbers the full amount will be paid for the remainder of the people on the group.

Additional Terms and Conditions

There is a security deposit of 150 pesos per person to be given in cash on arrival for loss of bedding, keys or general damage to the hostel and its contents.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Casa Kraken Hostel

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Hola! This is the Kraken Hostel and we want you to stay here! We're right in the center of downtown, next to the church, the plaza, and townhall. We're close to everything: beaches, bars, shopping, markets, bus stops, etc. Right now during the summer months we offer A/C in two of our dorms and no A/C in one of them at a cheaper rate. We have free daily activities, taking you to beautiful beaches and waterfalls, going on a hike, a tour of the town, or going out to party! We have a rooftop bar that operates most nights of the week for sunset happy hour (pre-game!). We're a safe hostel with good vibes. All of our staff and volunteers are super friendly and helpful. We like adventure and a good party, and make the best food recommendations. So stop your search and come stay with us! Much love, fellow travellers!

Casa Kraken is located in between the church of Our Lady of Guadalupe and the main square (adjacent to the city hall). We are also a block away from the main area of the Malecon: the seahorse statue and the outdoor amphitheater (right next to Los Arcos).

In total we have three dorms: we have an eight bed female dorm and two ten bed mixed dorms, one with A/C and one without. They all come with oscolating floor fans and ceiling fans. There are also assigned lockers (with a padlock) inside the dorms for each guest. Staff members organize bar crawls, day trips to the beach, various hikes, and Spanish lessons; feel free to ask for any events! We have a beautiful ocean and city view from our rooftop terrace that is not to be missed.

Casa Kraken Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 12:00PM.
Check out by 11:00AM.

Payment upon arrival by cash.

Taxes included.
Breakfast included.


The reception service is open from 08.00 to 22.00
No curfew.
We do not accept customers younger than 18 years of age, or older than 55 years of age.
The maximum period of stay is 10 days.
This property might pre-authorize your credit card.

Check in and check out is between 8 am and 10 pm. Our front desk is only open from 8 am to 10 pm. If you need to check in after 10pm, please let us know in advance. We are not responsible for flight or any kind of delays.

Valid national ID is strictly required for check in or loss of reservation will be applied. If you are not a Mexican national, this means your passport.

In the case that you can't pay the total on arrival you will have to pay the normal walk-in rate. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.7

  • Location 9.8

  • Staff 9.2

  • Atmosphere 8.7

  • Cleanliness 9.3

  • Facilities 8.9

Latest Reviews

  • 10.0


    17 Sep 2021
    Very comfortable and spacious place, with a very good view of the sunset, the location is right by the cathedral, the staff is very friendly
    Mexico, Male, 31-40
  • 10.0


    18 Jul 2021
    Conveniently located a block away from the Malecon where you can find all kinds of info on what to do in Vallarta. The staff was amazing and very helpful. Always kept the area clean. Sunsets were incredible.
    USA, Male, 25-30
  • 10.0


    12 Jul 2021
    Excelente lugar, súper recomendable
    Mexico, Male, 25-30
  • 10.0


    25 Jun 2021
    Excellent stay!
    South Africa, Female, 31-40
  • 10.0


    16 Jun 2021
    Great location if your looking to explore the city. The staff is awesome and its super comfy if your looking to relax and also if you looking to party the bars are so near. Extremely clean
    Mexico, Male, 25-30
  • 9.7


    27 May 2021
    Casa Kraken is our favourite pick for a Puerto Vallarta hostel as we’ve stayed in all of them throughout our visits over the years to Puerto Vallarta, highest of recommendations!,
    Canada, Couple, 41+
  • 9.1


    10 Sep 2021
    Pretty decent for the price. Some of the furniture could use some love and care (repairs) and the faucets have pretty low water pressure. But the staff are really nice and for the price it’s really hard to complain much. Location is perfect and the view from the rooftop is amazing at night.
    USA, Male, 25-30
  • 8.6


    21 Jul 2021
    All female dorms are boiling hot. 3 fans were honestly not enough. Beds were ok, and showers were fine. Full kitchen and typical shared bathrooms. Front desk guy was super chatty, even when I told him I was exhausted and I wasn’t feeling it at the time, took him 20mins to get me to my boiler room. Please get AC for the ladies. The men’s rooms have it…
    USA, All Female Group, 25-30
  • 5.7


    18 Jul 2021
    I'm not sure why this hostel is so highly rated. It gets extremely HOT at all times, and they never turned on the A/C in the room. Also, the vibe was extremely lacking when I was there. Also, you need to climb some slim stairs to reach the hostel and then the entrance gate opens in a way that puts you in danger of falling backwards with your backpack/suitcase. This is a serious issue that should be addressed. Also, staff never talked to me beyond the check in, and I felt unwelcome.
    Israel, Male, 18-24
  • 2.6


    01 Jun 2021
    I did 303 hostel in all world during a few trip. This is the first time I don’t feel safe and this hostel refuse everything. They even refuse to me to see the hostel before. The mexicana girl at the reception don’t know how to offer a good client customer. She aggressively mad all the time. Don’t go their! Share the word
    Canada, Male, 31-40
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi