Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chili Kiwi Lakefront

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

*** Voted #1 Hostel in Latin America in the 2018 & 2017 Hoscars ***

We are an owner operated and run hostel for backpackers by backpackers. We are offering a fun, social and informative hostel with travellers´ specific needs in mind. Come and join us for good times and adventures!

NEW: Check out our new double room options. Two rooms up in a tree house with full lake view and also our three hobbity hollow double rooms in our garden. Check the photos!

Here's what we think you'll love about the hostel:

VIBE: This is key. Chill, fun and social. A place to socialize and make friends, have a cheeky drink or two, but why do you come to Pucon, to get out and explore.

Location: On the corner of the main road and the lake. We don't believe there's a better location in town.

Value: We are intrepid backpackers ourselves, and believe our prices are awesome given the setting, facilities and service.

Service: We're passionate about travel and the great outdoors and we are passionate about sharing this with you.

Facilities: Let's face it, the standard of hostels is well, pretty standard. We're going for attention to detail, comfort, function and creativity. We have three kitchens, lots of bathrooms and central heating for when it gets cold.

Secure & Clean: We know that when you and your belongings feel safe and secure, you have peace of mind and can focus your energy on what you came here to do, experience and enjoy. And who doesn't like a clean hostel?

Winter Enthusiastas: We are skiers and snowboarders ourselves, let´s go shred!

Travelling... life is good!

Please note:

Cancellation policy: 48h before arrival.
In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in to the room from 12:00 to 14:00, but you can arrive to the hostel anytime after 08:00am.
Check out at 10:30 from the room, but you can enjoy the hostel facilities after this time.

We have live in staff, but reception is officially open between 8am and 11:30pm, if you are arriving outside these times, please let us know.

Payment on arrival, cash only in Chilean pesos.
Taxes included.

Breakfast not included.
No curfew.

Children not allowed.
We don't accept pets. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.8

  • Location 9.9

  • Staff 9.7

  • Atmosphere 9.7

  • Cleanliness 9.4

  • Facilities 9.6

Latest Reviews

  • 10.0


    30 Aug 2019
    Great hostel and great staff. Perfect location, beautiful facilities, and incredibly helpful staff all around. Always felt safe and never worried.
    USA, Female, 18-24
  • 10.0


    19 Aug 2019
    Amazing place to stay! Staff were lovely and really helpful, and tons of suggestions for things to do. Will 100% come back if I’m in the area again, would really highly recommend!
    England, Female, 18-24
  • 10.0


    06 Aug 2019
    100% best hostel we’ve stayed in all year of travel. The German receptionist was so lovely and chatty, we stayed in a hobbit hole it had just the right amount of space, and a heater too for the chilly evenings. They have 3 kitchens, thought the outside one was best as it was spacious and had a fire in the middle of the room to warm it up. Only a few minutes walk to the town, and a great view of the lake as it’s right on it too. Would recommend to everyone to stay here it’s fantastic!
    England, Couple, 18-24
  • 10.0


    01 Aug 2019
    I love this hostel SO MUCH! I had a great time with amazing views and activities and the staff were genuinely kind and welcoming. The hostel has a beautiful view of the lake and connections to many adventure sports. There are two kitchens and it was very homey. Would recommend it to anyone going to Pucon, such a lovely place.
    USA, Female, 18-24
  • 10.0


    08 Jun 2019
    Staff are really friendly and helpful, the beds are really comfy and the showers are hot! I did the volcano hike which was organised by the staff and I would recommend it anyone and everyone! Thanks for a good stay!
    England, Male, 25-30
  • 9.7


    28 Jul 2019
    Near perfect! Location is perfect, it's easy and quick to get anywhere. The facilities are clear, spacious and pretty efficient (modern showers and toilets, 2 kitchens). The staff is great as well, the owner is super friendly (being Kiwi) but the volunteers really sell it. They make you feel comfortable and I got to share some experiences with them on rainy days. The only downside is that there isn't any common area we could stay in after 23:30 which brought some nights to an early end.
    Portugal, Male, 31-40
  • 9.4


    14 Aug 2019
    Great hostel for people looking to do all the activities in the area, staff are super helpful to sort it all out. We stayed in a hobbit hole which we loved and wasn’t too cold in the winter.
    England, Female, 18-24
  • 9.1


    19 Sep 2019
    The hostel is really a wonderful place to stay, we had a Hobbit house which was a nice little room in the back area of the hostel. They also had lots of spaces to cook with great views. My only small complaint would be that most of the staff only spoke in English making it difficult to use Spanish for my wife. All the rest was really wonderful.
    USA, Couple, 31-40
  • 9.1


    05 Sep 2019
    The staff here are super helpful with suggestions for activities to do in the Pucon area. Good kitchen for cooking and nice warm communal areas. Dorm rooms were a good size with lockers too. Lovely hot showers with great water pressure! In the high season you may have an issue as there are only a couple of bathrooms.
    England, Female, 18-24
  • 9.1


    14 Jun 2019
    Great hostel! So chill, good facilities, good tours etc. Staff was really nice. I stayed in Harry Potter room which was really comfy and cool😁 good location just 10 min walk from bus station. Booked volcano tour through them and it was really good! Would recommend. Not the high season not too many people, but still nice!
    Finland, Male, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2018

    1st, Country Winners Chile

  • 2018

    1st, Continent Winners Latin America

  • 2017

    1st, Country Winners Chile

  • 2017

    1st, Continent Winners Latin America

  • 2016

    1st, Country Winners Chile

  • 2016

    3rd, Continent Winners Latin America

  • 2015

    1st, Country Winners Chile

View all Award Winners