Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

*** Voted #1 Hostel in Latin America in the 2018 & 2017 Hoscars ***

We are an owner operated and run hostel for backpackers by backpackers. We are offering a fun, social and informative hostel with travellers´ specific needs in mind. Come and join us for good times and adventures!

NEW: Check out our new double room options. Two rooms up in a tree house with full lake view and also our three hobbity hollow double rooms in our garden. Check the photos!

Here's what we think you'll love about the hostel:

VIBE: This is key. Chill, fun and social. A place to socialize and make friends, have a cheeky drink or two, but why do you come to Pucon, to get out and explore.

Location: On the corner of the main road and the lake. We don't believe there's a better location in town.

Value: We are intrepid backpackers ourselves, and believe our prices are awesome given the setting, facilities and service.

Service: We're passionate about travel and the great outdoors and we are passionate about sharing this with you.

Facilities: Let's face it, the standard of hostels is well, pretty standard. We're going for attention to detail, comfort, function and creativity. We have three kitchens, lots of bathrooms and central heating for when it gets cold.

Secure & Clean: We know that when you and your belongings feel safe and secure, you have peace of mind and can focus your energy on what you came here to do, experience and enjoy. And who doesn't like a clean hostel?

Winter Enthusiastas: We are skiers and snowboarders ourselves, let´s go shred!

Travelling... life is good!

Please note:

Cancellation policy: 48h before arrival.
In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in to the room from 12:00 to 14:00, but you can arrive to the hostel anytime after 08:00am.
Check out at 10:30 from the room, but you can enjoy the hostel facilities after this time.

We have live in staff, but reception is officially open between 8am and 11:30pm, if you are arriving outside these times, please let us know.


Payment on arrival, cash only
Taxes included.

Breakfast not included.
No curfew.

Children not allowed.
We don't accept pets. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.7

  • Location 9.9

  • Staff 9.6

  • Atmosphere 9.6

  • Cleanliness 9.3

  • Facilities 9.4


Latest Reviews

  • 10.0

    Superb

    07 Feb 2019
    Easy to see why this has been voted best hostel in SA! You have to stay here. All the amazing benefits have been covered in other reviews. James and Peter the owners have perfected everything that makes an amazing hostel! James in particular was a superstar when it came to organising trips Only things that could've been improved was that kitchen is small and outdated. Plus WiFi was poor and had no coverage our room (Harry Potter one). But James assured us that this was being fixed
    England, All Male Group, 18-24
  • 10.0

    Superb

    04 Feb 2019
    I had an amazing time at chili kiwi. Unfortunately I could only stay 1 night as it was sold out the other nights! The staff were super helpful as they provided me with excellent trekking advice and they let me keep my extra bags there during my trek. The location is unbelievable as it is across the lake and there is an amazing view of the volcano. It’s an incredible hostel.
    USA, Female, 31-40
  • 10.0

    Superb

    03 Feb 2019
    Amazing location right on the lake and close to a supermarket, bank and restaurants. The staff are helpful and give you a welcome briefing when you arrive on what there is to do in pucon and organise all the tours and activities you want to do. The rooms were good sized, clean and comfortable. There was also a really nice atmosphere- lots to do but still a relaxed vibe.
    England, All Female Group, 18-24
  • 9.4

    Superb

    10 Feb 2019
    My absolute favourite hostel in chile!! Staff were incredibly informative and helpful (shoutout to Christina), I stayed in the cabin which had its own kitchen and the beds were super comfortable. Had such a nice time here
    Australia, Female, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
General
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
Services
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games

Awards

  • 2018

    1st, Continent Winners Latin America

  • 2018

    1st, Country Winners Chile

  • 2017

    1st, Continent Winners Latin America

  • 2017

    1st, Country Winners Chile

  • 2016

    1st, Country Winners Chile

  • 2016

    3rd, Continent Winners Latin America

  • 2015

    1st, Country Winners Chile

View all Award Winners

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