Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chili Kiwi Lakefront

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

*** Voted #1 Hostel in Latin America in the 2018 & 2017 Hoscars ***

We are an owner operated and run hostel for backpackers by backpackers. We are offering a fun, social and informative hostel with travellers´ specific needs in mind. Come and join us for good times and adventures!

NEW: Check out our new double room options. Two rooms up in a tree house with full lake view and also our three hobbity hollow double rooms in our garden. Check the photos!

Here's what we think you'll love about the hostel:

VIBE: This is key. Chill, fun and social. A place to socialize and make friends, have a cheeky drink or two, but why do you come to Pucon, to get out and explore.

Location: On the corner of the main road and the lake. We don't believe there's a better location in town.

Value: We are intrepid backpackers ourselves, and believe our prices are awesome given the setting, facilities and service.

Service: We're passionate about travel and the great outdoors and we are passionate about sharing this with you.

Facilities: Let's face it, the standard of hostels is well, pretty standard. We're going for attention to detail, comfort, function and creativity. We have three kitchens, lots of bathrooms and central heating for when it gets cold.

Secure & Clean: We know that when you and your belongings feel safe and secure, you have peace of mind and can focus your energy on what you came here to do, experience and enjoy. And who doesn't like a clean hostel?

Winter Enthusiastas: We are skiers and snowboarders ourselves, let´s go shred!

Travelling... life is good!

Please note:

Cancellation policy: 48h before arrival.
In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in to the room from 12:00 to 14:00, but you can arrive to the hostel anytime after 08:00am.
Check out at 10:30 from the room, but you can enjoy the hostel facilities after this time.

We have live in staff, but reception is officially open between 8am and 11:30pm, if you are arriving outside these times, please let us know.

Payment on arrival, cash only in Chilean pesos.
Taxes included.

Breakfast not included.
No curfew.

Children not allowed.
We don't accept pets. View House Rules


It's easy to see why our award-winning hostel has dominated the category of Best Hostel in Latin America for two years’ running. We're run by backpackers for backpackers, so we know how important it is to offer a fun, social and informative experience. Catch sunsets over the lake from a treehouse, swing or just from your room. Plan out your stay with a free city map and our house Wi-Fi. Our knowledgeable, outdoorsy team will be happy to help you book amazing day trips and adventures.


Only a short walk from downtown Pucón, we're on the shores of majestic Villarrica Lake with views of the snow-capped volcano. The Turbus terminal is a 15-minute walk from us, and the Pullman and JAC terminals are both under 10 minutes by foot. Look for our brightly painted doors and shutters – you can't miss us! From our home base, you'll have easy access to all of Pucón’s famous outdoor activities, from hiking the volcano to braving whitewater rapids to soaking in thermal springs.

Rooms and Dorms

Choose from dorms or double rooms in the main house, some with private bathrooms. Each dorm bed has a personal reading light, a storage locker and a book shelf. For extra privacy, check out our charming new treehouse with lake views or one of three adorable hobbit houses set in the garden. Or you can try glamping in a camper van kitted out with plug sockets, lights and an outdoor seating area for chilling under the stars.

Extras and activities

Food's important: so we have three kitchens – that means you won’t ever have to wait for fridge or cooking space! Our central heating will keep you toasty when the temperature drops outside, the perfect time to snuggle up on one of our couches and gaze out over the lake. When the sun comes out, grab a hammock under the shade of a cherry tree and sway to the relaxed heartbeat of the area.

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.7

  • Location 9.9

  • Staff 9.6

  • Atmosphere 9.5

  • Cleanliness 9.2

  • Facilities 9.4

Latest Reviews

  • 10.0


    08 Jun 2019
    Staff are really friendly and helpful, the beds are really comfy and the showers are hot! I did the volcano hike which was organised by the staff and I would recommend it anyone and everyone! Thanks for a good stay!
    England, Male, 25-30
  • 10.0


    29 May 2019
    Chill Kiwi, what a fantastic hostel! This was not only the best hostel I’ve stayed in Chile, but anywhere ever! The staff are so lovely - all the volunteers are so welcoming and friendly. They really genuinely want everyone to have a lovely time! Everything from the small touches of a free towel to use for my stay, to allowing me to hang around the hostel after check out and even shower before my night bus. Thanks so much guys! :D
    England, Female, 25-30
  • 10.0


    29 May 2019
    Enjoyed our stay. Staff went above and beyond to help us plan activities for the day. Amazing kitchen and communal area. Loved the fireplace.
    New Zealand, Mixed Group, 25-30
  • 10.0


    26 May 2019
    Best hostel we have visited in South America in 4 months. Can’t say a bad word about it - it has everything.
    England, Couple, 25-30
  • 10.0


    26 May 2019
    Easily the best hostel in South America. The private rooms are super cool (we had a “hobbit hole” and would recommend to any couple) and cheap for how nice/cool they are. Staff was great, bar serves great beers for cheap. Kitchen was spacious and well equipped. Only suggestion would be for more hooks in the hobbit holes because there’s not tons of space and it can get cramped.
    USA, Male, 18-24
  • 10.0


    20 May 2019
    The best hostel in Chile (maybe even South America)! Great social atmosphere- so easy to make friends as a solo traveler. Facilities are great- hot showers, clean bathrooms, they have like 3 separate kitchens so really easy to cook and save money. Staff are amazing- they explain all the activities for you in depth when you arrive! WiFi is high speed, beds are comfortable. Honestly can’t fault this hostel on anything!
    Australia, Female, 18-24
  • 10.0


    20 May 2019
    AMAZING staff! Super friendly, recommended loads of walks and how to get there. Had a really nice stay. Thank you for having me!!
    England, Female, 18-24
  • 9.7


    21 May 2019
    This quirky and social hostel is a great place to stay. We stayed in the glamper van and loved the experience.
    USA, Female, 25-30
  • 9.1


    14 Jun 2019
    Great hostel! So chill, good facilities, good tours etc. Staff was really nice. I stayed in Harry Potter room which was really comfy and cool😁 good location just 10 min walk from bus station. Booked volcano tour through them and it was really good! Would recommend. Not the high season not too many people, but still nice!
    Finland, Male, 25-30
  • 9.1


    25 May 2019
    Good hostel, with good tours arranged by the hostel. A bit cold but they do give lots of blankets.
    Ireland, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2018

    1st, Country Winners Chile

  • 2018

    1st, Continent Winners Latin America

  • 2017

    1st, Country Winners Chile

  • 2017

    1st, Continent Winners Latin America

  • 2016

    1st, Country Winners Chile

  • 2016

    3rd, Continent Winners Latin America

  • 2015

    1st, Country Winners Chile

View all Award Winners