Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chili Kiwi Lakefront

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

*** Voted #1 Hostel in Latin America in the 2018 & 2017 Hoscars ***

We are an owner operated and run hostel for backpackers by backpackers. We are offering a fun, social and informative hostel with travellers´ specific needs in mind. Come and join us for good times and adventures!

NEW: Check out our new double room options. Two rooms up in a tree house with full lake view and also our three hobbity hollow double rooms in our garden. Check the photos!

Here's what we think you'll love about the hostel:

VIBE: This is key. Chill, fun and social. A place to socialize and make friends, have a cheeky drink or two, but why do you come to Pucon, to get out and explore.

Location: On the corner of the main road and the lake. We don't believe there's a better location in town.

Value: We are intrepid backpackers ourselves, and believe our prices are awesome given the setting, facilities and service.

Service: We're passionate about travel and the great outdoors and we are passionate about sharing this with you.

Facilities: Let's face it, the standard of hostels is well, pretty standard. We're going for attention to detail, comfort, function and creativity. We have three kitchens, lots of bathrooms and central heating for when it gets cold.

Secure & Clean: We know that when you and your belongings feel safe and secure, you have peace of mind and can focus your energy on what you came here to do, experience and enjoy. And who doesn't like a clean hostel?

Winter Enthusiastas: We are skiers and snowboarders ourselves, let´s go shred!

Travelling... life is good!

Please note:

Cancellation policy: 48h before arrival.
In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in to the room from 12:00 to 14:00, but you can arrive to the hostel anytime after 08:00am.
Check out at 10:30 from the room, but you can enjoy the hostel facilities after this time.

We have live in staff, but reception is officially open between 8am and 11:30pm, if you are arriving outside these times, please let us know.

Payment on arrival, cash only in Chilean pesos.
Taxes included.

Breakfast not included.
No curfew.

Children not allowed.
We don't accept pets. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.6

  • Location 9.9

  • Staff 9.7

  • Atmosphere 9.6

  • Cleanliness 9.6

  • Facilities 9.5

Latest Reviews

  • 10.0


    18 Oct 2019
    Loved it! Great facilities (especially the kitchens), beautiful location on the lake, staff could not have been more helpful and the quirky accommodation options were so much fun, the tree house in particular!
    England, Couple, 31-40
  • 10.0


    14 Oct 2019
    The best hostel I’ve stayed in during the past month and a half in South America. Perfect location by the lake, very friendly atmosphere, facilities were clean and included small extra touches that made the experience that much easier. I extended my stay 3 times and ended up there a full week because of the great people there and all the activities in Pucon. 100% would recommend.
    USA, Male, 25-30
  • 10.0


    11 Oct 2019
    Amazing! Best hostel I've stayed at. Such a good atmospher
    Australia, Female, 18-24
  • 10.0


    03 Oct 2019
    best hostel we’ve stayed at, staff and atmosphere were especially amazing. there’s so much to do there and staff are always happy to help!
    England, Female, 18-24
  • 9.7


    16 Oct 2019
    Great location, very social atmosphere, nice garden and communal areas, kitchens are all very well equipped and kept clean. Every kitchen has spices, coffee and tea free to use. We stayed in one of the hobbit houses, which was more spacious than expected, had a very comfy bed and small electric heater for when it got cold at night. Showers were always hot and kept clean. Overall a great place to meet people and enjoy the amazing view.
    Germany, Female, 18-24
  • 9.7


    05 Oct 2019
    Great hostel, great location, awesome staff and travelers!
    Israel, Male, 31-40
  • 9.7


    03 Oct 2019
    Very homely place, great just to relax, nice staff
    Israel, Male, 31-40
  • 9.4


    21 Oct 2019
    Great place to stay. Clean, friendly and we'll equipped. Highly recommended.
    England, Male, 31-40
  • 7.7

    Very Good

    08 Oct 2019
    Excellent location on the lake. Staff were always happy to help if you needed any information. Nice bar area with a few good beers to choose from. WiFi was always pretty stable. Kitchen well equipped with spices, tea & coffee. Sometimes felt there was a lot of emphasis on buying tours through the hostel/partners. Overall a nice stay but the claims of being the best hostel in South America maybe are a little to far as nothing is really spectacular here but i would stay here again.
    England, Couple, 25-30
  • 7.7

    Very Good

    05 Oct 2019
    The location is nice and its atmosphere is very appealing and full of young travellers. Nevertheless, the quality of your stay can variate depending on the room you are in. At first, we were assigned to sleep in a little van in the garden. It was just a mattress with no place to move or leave luggage. Plus, there were no keys so the van could not be closed and anyone could have easy access to it. But we changed to a so-calledHobbit room and that was perfect! Warm, cozy and with keys to lock it.
    Spain, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2018

    1st, Country Winners Chile

  • 2018

    1st, Continent Winners Latin America

  • 2017

    1st, Country Winners Chile

  • 2017

    1st, Continent Winners Latin America

  • 2016

    1st, Country Winners Chile

  • 2016

    3rd, Continent Winners Latin America

  • 2015

    1st, Country Winners Chile

View all Award Winners