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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Possible to cancel free of charge up to 14 days before arrival date.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Chillout Hostel Zagreb

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

According to one past guest, this will be 'the most impressive hostel you've ever stayed at', and with an endless list of free perks on offer here, we're inclined to agree. If you're looking to find cheap accommodation close to the main street of Zagreb (Ilica street) and the Bana Jelacica (the city's main square) look no further. A 24-hour bar with cheap drinks and a satellite TV comes in handy when you're ready to be social, and with a steady trickle of international guests staying here all year long, you're guaranteed to find new friends from faraway places. Super-fast free WiFi and free computers can be found in the common area, as well as a super cheap breakfast for when you can't bring yourself to venture out.

Property Description

FREE continental breakfast from 8 - 10am with bookings of Superior 8 Bed Mixed Dorm Ensuites!

The best location. Superb rooms with private bathrooms and dorms with shared bathrooms. Bar with daily themes and live DJs. Restaurant with traditional food. Tours and pub crawls. Meeting rooms. 24/7 reception.

Check why Chillout Hostel Zagreb is considered one of the most famous hostels in Europe, with the majority of people who visit Zagreb staying with us more than once.

Unbeatable LOCATION:

We are located right in the center, next to all the landmarks, vibrant stores, notorious nightlife, restaurants, and historic buildings. Each one easily accessible by foot. Just ask at the reception for directions and be there within minutes.

STAFF you will call friends:

Our local team knows all the best places so no need to worry, you won't miss out on anything!. We're always looking to help and love to meet new friends. Who knows, you might even fall in love with one of them ;) Our reception is 24/7 so we're always around to help you with anything you might need, or just have a chat.

VALUE for your money:

FREE fast wi-fi in all rooms and common areas.
FREE computers to use at all times.
FREE usage of the guest kitchen to prepare your own meals.
FREE bed linen in all rooms.
FREE safe deposit box at the reception.
FREE earplugs.
FREE maps, guides, and brochures.
FREE book exchange.
FREE walking tours.


- All rooms are en suite (with their own private bathroom), fresh and clean.
- Electronic key cards.
- Lockers & storage facilities.
- CCTV on the floors and in common areas to make sure your things are protected.
- Reception, hostel facilities and Hangout bar are open 24/7. No curfews.
- Daily happy hours. Live DJs, karaoke & movie nights, theme nights, pub crawls. Meet someone new every day.
- Spring & summer outdoor terrace. Huge park right next to our building.
- Breakfast, lunch, dinner & lunch box options available in our popular restaurant Njummy, frequently visited by locals as well. Friendly prices.
- Tours and Travel Desk. Visit those amazing Plitvice Lakes. Best price!
- 5 floors with an elevator. 210 beds.
- Meeting and conference facilities available.
- We are pet friendly (in private rooms and common areas) so bring that monkey with you.

Check in : 3 PM
Check out : 12 AM

All prices include VAT . 1.35 € city tax per person per night is paid extra.

If you want to have a great time, experience Zagreb like a local, see what Croatia is all about, meet new lifelong friends and join our extended global Chillout family, book with us now for an unforgettable stay and thousands of stories to tell. View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 8.5

  • Location 9.5

  • Staff 8.6

  • Atmosphere 8.4

  • Cleanliness 7.2

  • Facilities 7.4


Latest Reviews

  • 10.0

    Superb

    09 Sep 2019
    Have enjoyed a great stay at Chillout! Showers can be a bit wet, but as long as the doors are closed and the water isn't ran too much, it's not out of the normal. Rooms are cozy, bar has an incredible social and personal atmosphere. Huge thanks to Sheldon, Sophie, Juan, Freddy, Meg, Leo and all the other volunteers that made the visit that much more memorable and enjoyable! Would definitely stay here again should I'm ever back around in Zagreb.
    Canada, Male, 25-30
  • 10.0

    Superb

    07 Sep 2019
    Emily was an absolute gem and treated us really well.
    Canada, Male, 25-30
  • 9.1

    Superb

    09 Sep 2019
    We stayed at this hostel for a night and it was just what we needed. Great location and comfy beds. We stayed on the fourth floor so we didn’t hear the bar downstairs but they offer free ear plugs if you are a light sleeper. I would stay here again
    Canada, Female, 18-24
  • 8.9

    Fabulous

    12 Sep 2019
    Hostel was very nice and the ambiance was awesome.
    India, Male, 18-24
  • 8.9

    Fabulous

    09 Sep 2019
    We were only in Zagreb for a little over 15 hours so this hostel was perfectly located to allow us to easily see everything we wanted - so close to the old upper town but also very central near bars, restaurants and shops. The downstairs of the hostel is fairly noisy and party central but that didn’t disturb our sleep. The rooms themselves are fairly small but each person had a decent sized bed with enough privacy and a clean en-suite bathroom.
    England, All Female Group, 18-24
  • 8.9

    Fabulous

    06 Sep 2019
    Great location. Reception is 24hours. As my flight was delayed and I reach the hostel at 0230hrs. But make sure to get the airport transfer if you're arriving later than 11pm. I think the local transport to the hostel is very limited at night time. But a complaint to the taxi driver is, he didn't drop me at the entrance of the hostel. He drop me in 8 shops away from the hostel and in the middle of the raining night I need to walk around to look for the hostel. Breakfast can be improve with varie
    Malaysia, Male, 31-40
  • 8.0

    Fabulous

    02 Sep 2019
    Perfect if you are looking for a cheap place in the centre of nightlife, or just a bed for the night, however due to the bar downstairs (open till late) you are unlikely to get much sleep. We paid extra for an en-suite, however this was disgustingly dirty, so think this may have been a mistake. Security was fine but take your your own padlock. Staff were friendly and helpful enough. Perfect central location for exploring Zagreb. Facilities very basic, but all we needed.
    England, All Female Group, 18-24
  • 6.6

    Good

    05 Sep 2019
    In desperate need of a clean! Our floors clearly hadn't been cleaned in a very long time and we even found dead skin and toenail clippings on our bed sheets. We were lucky to have our sleeping bags as they could not find us a different room. Shower was in a similar state when we arrived, although was cleaned during our stay. The room was too hot and the AC non functional. The cleaner walked in on the morning of our last day and walked straight back out saying "oh, too hot". It was & felt cheap,
    England, Mixed Group, 18-24
  • 5.7

    Rating

    01 Sep 2019
    Hostel is adjacent to the famous Zagreb Funicular but it was hard for the first time to locate it. A more prominent signboard will help. The aircon was not working and it was not a pleasant experience in summer. Also we thought to go for pub crawl but hostel dropped the plan as it was Sunday, however later in the night they arranged the Karaoke night so we had fun! Overall the location is great but there are lots of area of improvement.
    India, Male, 25-30
  • 5.4

    Rating

    06 Sep 2019
    The location was great and most of the staff were really helpful. However, this is a party hostel. Loud music continues through the night and although they offer free ear plugs, they don’t really help. Also they say after 10pm people cannot gang around outside, however this is not enforced. Also, the shower in our room leaked so there was always water on the floor. The rooms are quite small as well. If you want to party, this hostel would be great, but that isn’t what I was looking for.
    England, Female, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Elevator
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • DVD's
  • Games Room
  • Nightclub
  • Wi-Fi


Chillout Hostel Zagreb says

According to one past guest, this will be 'the most impressive hostel you've ever stayed at', and with an endless list of free perks on offer here, we're inclined to agree. If you're looking to find cheap accommodation close to the main street of Zagreb (Ilica street) and the Bana Jelacica (the city's main square) look no further. A 24-hour bar with cheap drinks and a satellite TV comes in handy when you're ready to be social, and with a steady trickle of international guests staying here all year long, you're guaranteed to find new friends from faraway places. Super-fast free WiFi and free computers can be found in the common area, as well as a super cheap breakfast for when you can't bring yourself to venture out.

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