Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Citybackpackers have a cancellation policy of no refund on monies paid in advanced for cancellation, no show or reduction in numbers.

Additional Terms and Conditions

Citybackpackers supplies all linen for beds, thou suggests each person supply his/her own sleeping bag(for cooler months) as stocks are limited.
Also it is our duty that we ask each person pay a standard key deposit of $10 on arrival which will be refunded on check-out when linen and key are returned to reception.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Any tours should be booked on arrival or at least 24hours prior to attendence.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

City Backpackers HQ, in the very heart of Brisbane. Want to be close to all the action? Then City Backpackers HQ is the place for you! Only minutes from all the best shopping, bars, restaurants and nightlife, with options to suit all our travellers, those on a shoe string budget or those who want to splash the cash.

Take to the streets of all that Brisbane and South East Queensland have to offer, or kick back on one of our fabulous decks with sprawling City and River views, pool with spectacular river city views, movie lounge with a wide range of movies to choose from or stay connected with friends and family around the world with our free Wi-Fi.

Our Location:
Situated in the city centre with extensive views of the river and the city, City Backpackers HQ is the place to be! In walking distance from the best shops, bars and restaurants and new entertainment precincts; making it the perfect place to catch a movie, have a drink with friends or buy those much needed essentials.

Take a short stroll or ride along the river walking paths and bikeways. Not your thing? Then catch some rays at the famous South Bank beach and sample the delights of the many weekend markets Brisbane has to offer.


City Backpackers HQ charges 1.8% surcharge on any debit or credit card transactions. Eftpos transactions incur a $0.25 surcharge

Please note that the latest check in possible is 8pm. We will not be able to assist after this time. Bookings made for late check in will be marked as a no show and charges will apply.

In line with the latest developments, City Backpackers HQ now requires proof of full vaccination of all guests checking in. Guests making a booking and who are not able to show proof of full vaccination will be charged a cancellation fee.

All guests MUST produce Government issued Photo ID in order to check in. All guests wanting to stay in dorm style accommodation will have to have a full size travellers backpack (75L or above), an International Passport and be over 18 years of age. This is to ensure you are sharing the room with genuine travellers. A backpack, or International Passport is not required to stay in a single, twin or double room. View House Rules

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Reviews & Ratings

  • Value For Money 8.1

  • Security 8.3

  • Location 8.6

  • Staff 8.9

  • Atmosphere 8.3

  • Cleanliness 7.2

  • Facilities 7.9

Latest Reviews

  • 10.0


    03 Apr 2022
    Booked for 1week but had such a good time that it turned into 1month! Located nxt to Barracks for your basics (grocery/pharmacy/liquor)& a short walk to Suncorp Stadium, Queen St mall, South Bank. Welcoming atmosphere &all 4 floors have skyline views. Plus you'll meet Rebecca&Saunder who run it! Theyre so accommodating and made Brisbane feel like home in days of arriving in Australia for the 1st time. They truly want to make sure you have a great time.BEYOND helpful w/ planning activities+travel
    USA, All Female Group, 25-30
  • 10.0


    11 Mar 2022
    Perfect place to stay, clean, safe. Super polite staff. Deborah is a wonderful person.
    Brazil, Female, 31-40
  • 9.7


    21 Apr 2022
    For a really affordable price, this hostel has a great central location, just 5 minutes walk from Roma street station. We visited Australia zoo, so the station being this close was great! The hostel also has a really fun atmosphere without being too rowdy! We met some really great people whilst staying there. Also the views of the city from the terrace are *chefs kiss*
    England, Male, 31-40
  • 9.7


    24 Mar 2022
    Place is mint
    Scotland, Male, 25-30
  • 9.4


    12 Apr 2022
    Love it here!! still extending lol. The staff is seriously amazing and so so helpful. The common areas are amazing it’s got a great atmosphere and it’s easy to meet people. Only downside is location but it’s easy enough to bus or walk everywhere you need to go! If you’re in brisbane definitely stay here!
    Canada, Female, 18-24
  • 9.4


    07 Apr 2022
    The kitchen is very dirty but everything is fine!!
    Germany, Female, 18-24
  • 8.0


    14 Apr 2022
    Lovely staff and a good common area. Kitchen was a little dirt, could have used better sponges. No lockers in the room and ac was average.
    Scotland, Female, 18-24
  • 7.4

    Very Good

    09 Mar 2022
    Nice hostel with good facilities. Good sized pool and a ping pong table on a big decking area. However safety wasn't great as no lockers in the room and our door was always left open. Atmosphere a little flat
    England, Male, 18-24
  • 5.1


    30 Apr 2022
    Wouldn’t stay again. Hostel is far out from the main bit of Brisbane. The room I stayed in was filthy, stank, no windows and was falling to pieces. The bathroom was absolutely disgusting. None of the taps worked and was constantly urine all over the toilet seats. The outside area is really nice and the only good about the hostel. Although their are only 2 seats around the pool. Found it very difficult to socialise or make friends at this hostel.
    England, Female, 18-24
  • 3.7


    14 Apr 2022
    Atmosphere was not good, people in my room were living there full time so were not interested in making friends, I only stayed 1 night paid for 3 nights but didn’t get a good vibe.
    England, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Key Card Access
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Washing Machine
  • 24 Hour Security
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi