Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For GROUP reservations it is required:
- The payment of 30% of the value of the stay in deposit to confirm the reservation.
- Settlement of the entire stay up to 2 weeks prior to the check-in date.
- Security deposit - 20 % - to be delivered by the check-in date (returned after check-out)
- Cancellations 30 days in advance - full refund of deposit amounts (except for the No-Refundable rate option)
- Cancellations between 15 and 30 days from the check-in date, - 50% refund of deposit amounts (except for the No-Refundable rate option)
- Cancellations less than 15 days before the check-in date, - no refund of the reservation guarantee deposit.

Additional Terms and Conditions

- Other clarifications:
>>>>> We do not accept pets
>>>>> There is the possibility of storing bicycles, in a closed and guarded place. Price per bike - 3 euros/night.
>>>>> We do not provide meals. There are several very good options of cafes and restaurants in adjacent establishments 07:00 - 02:00
>>>>> We do not provide laundry. There are alternatives to self-service machines in adjacent establishments 24/24.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Coimbra Portagem Hostel

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Awesome Cleanliness
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Property Description

Restored palace on 2015, is a historic reference and located on center of Coimbra. We provide access to shared bathrooms and rooms with double beds, or mixed dorms with air-conditioned. Relax on our living room and feel free to use WiFi. The well known Belcouce Palace, built on the medieval Wall of Roman origin has been a town historic reference. This year it has been restored and adapted to a new Hostel. It is situated in the historic center of Coimbra, in front of Santa Clara’s Bridge and a 5-minutes walk to the train station.

Your stay will be in the historic center of Coimbra, surrounded by the oldest tiltes and where you can relax in a terrace with a stunning view of the Mondego river.
It provides accommodation in rooms with a double-bed or in mixed dormitories with access to shared bathrooms and all air conditioned.

The Hostel is surrounded by restaurants, gardens and other touristic attractions. The most emblematic zones such as the Sé Velha Cathedral (less than 5 minutes walking), the famous Coimbra University which was classified as world wide Patrimony by the UNESCO at about 10 minutes distance). At a distance of 20 minutes on foot there is the Town Bus Station and also the National Museum Machado de Castro, the largest roman building in the Peninsula, the hostel is side by side with Turism office.

Coimbra Portagem Hostel Policies and Conditions:

Check in from 16:00 to 23:00 .
Check out before 11:00 .

Cancellation policy: 72 hours before arrival.
Payment upon arrival by cash, credit cards, debit cards.

Taxes included.
Breakfast not included.

No curfew.
Non smoking.
Reception hours: 08: 00 am. to 23: 00 pm. After the 23:00pm call a phone contact available for this purpose.
In the dorms, please don´t put your stuff on other people’s bed.
You can leave your luggage after your check-out until 21:30 pm. This service cost 0.50 euros/hour.
This property is not suitable for children (under 18 years), unless they are with their parents. View House Rules

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Reviews & Ratings

  • Value For Money 7.0

  • Security 6.5

  • Location 9.1

  • Staff 5.4

  • Atmosphere 5.3

  • Cleanliness 7.7

  • Facilities 6.0

Latest Reviews

  • 9.7


    30 Jun 2022
    This hostel is a gem. The interior is like staying in an expensive hotel, utterly beautiful. The rooms and bathrooms are pristine. The shower was perfect, powerful and good temperature controls. I had the whole dorm to myself but paid a normal hostel rate. There are facilities to microwave food but there is no kitchen that I could see, but that wasn't a negative for me as it is within minutes of some of the best cafes and an American style restaurant. Past poor reviews were unfair.
    Ireland, Male, 41+
  • 9.4


    01 Aug 2022
    Past reviews talking about dirt are wrong, we double checked everything and it was super clean. The toilet were correctly dimensioned and the staff gave us a room by ourself because the hostel was mostly empty. Good value, given the great position
    Italy, Male, 25-30
  • 8.9


    01 May 2022
    It’s early season so there was only one other person at the hostel. It was eerily quiet. The staff was not present when I checked in but they did respond quickly over text. Would have been more comfortable if staff was present, I didn’t see staff until the next morning. This may be because I checked in on a Sunday afternoon in the off season. No issues with the facilities. The historic building is beautiful with great modern updates. Just needs more guests for a better atmosphere.
    USA, Female, 25-30
  • 7.7

    Very Good

    25 Jul 2022
    Hostel has everything you need and is clean. Beds were fine and it was all clean. Sadly there wasn’t airconditioning and no kitchen. And there wasn’t any staff at the reception, the person cleaning did my check in and I had to call to get in.
    Netherlands, Male, 18-24
  • 7.7

    Very Good

    05 Jun 2022
    The listing includes several pictures of an outdoor terrace area which appears to be permanently fenced off from the facility and not accessible to guests anymore. The kitchen, and fridge were closed off too, ostensibly due to Covid. Coimbra was the 8th town I've been to and this is the only hostel without a fridge or spot to make your own food in which breakfast isn't provided. There was no receptionist the whole time but, to be fair, several of the workers apparently just came down with Covid.
    USA, Male, 31-40
  • 5.7


    26 Oct 2019
    Showers dirty and very small. Mimimal facilities.
    Australia, Female, 41+
  • 5.1


    30 May 2022
    On arrival, it took me 25 mins and 3 times to get through on the phone to be let inside! There was no-one ever at the reception desk, who I could ask queries and recommendations from. I couldn't lock my room when I left and had no lockers inside the room to store my valuables. Not staying here again.
    England, Female, 18-24
  • 4.6


    03 Jun 2022
    There is so much potential for this hostel but it is so poorly managed (or not managed at all). The only contact I had with staff/the manager was after I had to call him to check-in, as there was no-one at the hostel. The hostel itself is very big and beautiful, but it looks like it hasn't been cleaned in a long time. The resulting major issue is BEDBUGS.
    South Africa, Male, 25-30
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  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Self-Catering Facilities
  • 24 Hour Reception
  • ATM
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Vending Machines
  • Games Room