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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Cozy Cloud Backpackers Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Cozy Cloud is set in Siem Reap and features an outdoor swimming pool and a garden. Boasting a terrace, this property is situated a short distance from Pub Street, King's Road Angkor and Angkor Night Market.

The property offers a shared lounge. The rooms are fitted with air conditioning, and selected rooms include a balcony. A Cozy breakfast and coffee is available every morning at the property. Round-the-clock information is available at the reception. Where staff speak English, French,Khmer and Chinese.

Angkor Wat is 7 km from the hostel. The nearest airport is Siem Reap - Angkor International Airport, 12 km from the property.

Property Policies & Conditions:

1. Cancellation policy: 1 day before arrival.
2. Check in from 14:00 to 23:00.
3. Check out before 12:00 noon.
4. Payment upon arrival by cash only.
5. Reception working hours: 24 hours.
6. No age restriction.
7. Taxes included.
8. Breakfast not included. View House Rules

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.4

  • Location 9.7

  • Staff 9.7

  • Atmosphere 8.7

  • Cleanliness 9.8

  • Facilities 9.4


Latest Reviews

  • 10.0

    Superb

    03 May 2019
    I loved my stay here. If you are into chill hostel this is the place to go! The staff were really friendly and helpful!
    Singapore, Male, 18-24
  • 10.0

    Superb

    20 Apr 2019
    Easily one of my favourite places I have stayed in south east Asia. It’s relaxed, it’s clean, it’s social, it’s literally 2 minutes from pub street. Just far enough to still get a quiet nights sleep. The pool is great. The hashbrown sandwich is delicious. They have Jenga and plenty of books. It’s easy to get around and the best thing is that they have lots of very very cute cats that love having their bellies stroked. Bliss.
    England, Couple, 25-30
  • 9.7

    Superb

    08 Jun 2019
    Wonderful and clean. Beautiful rooms and nice pool. The staff was extremely Accommodating and the overall vibe of the place was very relaxing.
    USA, Female, 25-30
  • 9.4

    Superb

    30 May 2019
    Staff really helpful in helping us arrange trip to temples of Angkor and also provided us with packed breakfast for $2 each. I really liked the rooms and the downstairs seating area. However I do wish our bedroom door would lock, I wondered if other people in the hostel were coming in to use the toilet as we were on the 1st floor. (2nd to Americans) Nice atmosphere here, ideal if you just want to relax for a few days, not for partying. Free water!
    England, Female, 25-30
  • 9.4

    Superb

    12 May 2019
    Very chilled hostel in a quiet location but still very close to the downtown area. Staff are super friendly and helpful. The common area is awesome with beanbags and a pool.
    Australia, Male, 25-30
  • 9.4

    Superb

    11 May 2019
    Really great staff at this hostel, put up with me asking lots of questions about the area and organised a full day tuktuk tour to Angkor Wat for us for $16 total. Able to book all sorts of busses with them for good rates. Local food is just around the corner and burritos can be ordered in house. Very close to pub street and lots of good bars, also nearly opposite flashpackers so it doesn't matter that this hostel doesnt have its own bar. Very relaxed atmosphere with fab chill out area. Cute cats
    England, Female, 18-24
  • 9.4

    Superb

    23 Apr 2019
    Cozy Cloud was a very nice place to stay. We stayed in a 10 bed dorm which was spacious with a balcony. The room and bathroom was clean. Only downside was the dorm room was never locked. The pool and chill out area is lush and the food is really nice at a decent price. Walking distance from the night market and pub street. Staff are great and help sort out day trips inc sunrise at Ankor Wat and any onwards travel. Definitely recommend.
    England, Female, 18-24
  • 9.4

    Superb

    18 Apr 2019
    Very nice hostel. It's more relaxed and quiet, but right next to the party hostels if you want to go out. About a 10min walk to Pub street. The Rooms are huge and the bathroom was one of the best I've had in a hostel. Lots of cute cats :)
    Germany, Female, 18-24
  • 9.1

    Superb

    21 May 2019
    Super nice hostel! Very clean rooms with comfy beds and a nice bathroom. Lockers inside the room were handy. Great AC. Not great for meeting people but it was fine for us as we weren’t there long. Tim tuk tour to Angkor Wat arranged through the hostel was great value for our money and our driver was really nice. Food was really good and staff were helpful!
    Canada, All Female Group, 18-24
  • 9.1

    Superb

    03 May 2019
    Good hostel with comfy beds and good WiFi. Location is awesome - close enough to Pub Street if you want to go there, far enough that you aren’t right on top of the crazy. Definitely not a party hostel, which was nice. Free water refills definitely a big plus especially if it’s as hot as it was when we were there.
    USA, Couple, 25-30
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Facilities

Free
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Outdoor Swimming Pool
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Laundry Facilities
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Restaurant
Entertainment
  • Board Games
  • Wi-Fi


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