Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 week before to arrive

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

We are located in an historical building at the 2th floor(no elevator) right in front of Chapel of Medici a few minutes from the train station and near the academia gallery.

Come to emerald palace for comfortable accommodations, clean rooms, and a nice atmosphere for meeting nice people. We offer spacious rooms and an intimate common area, where travelers come from all over the world to experience this beautiful, vibrant and historic city.

We are happy to recommend information about restaurants, clubs, museums and other sites of interests. Our place is an ideal spot for your travels!

According to the City Council resolution n.230/33 of 06/20/2011,from July 1 the city of Florence will introduce the tourism tax,,applied to non resident overnight staying for a maximum of 10 consecutive nights.The tourism tax is 3 Euro for night for person

New!!!The best of Tuscany in 1 day!
For those interested in experiencing Tuscany's most famous and historic sites look no further.
Emerald palace is now offering a 1 day bus tour..
The tour runs from 8 am till 8 pm and includes morning in Siena ,light lunch at the farmhouse,a visit of a San gimignano,chianti drive and Pisa .
The price is 90 Euro per person witch includes transport,maps and alight lunch with wine.
Don't miss this opportunity ask the reception!!!The best of Tuscany in 1 day!!!

Children allowed
Age restriction: Not over 50 years old

We also have double /triple rooms in another building, if you require private rooms ,reserve with this web site ,
They are located in the city center

Please read before you make you're reservation!

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

This is not a party Hostel!!!
Is forbidden to drink alcohol inside the building.

Breakfast available inclusive in the price

Payment Only Cash!!

We do not accept credit cards!

Important!!! You must contact us if you will be late for your reservation. Otherwise, your reservation will be cancelled, and we will charge you for the bed.
Reception is open from 08:00am until 11:00am and from 14:00pm until 23:00pm. Check in is open until 00:00pm (latest), (If you arrive later than that you will be charged with 10 euros per hour of late)
winter time ..from 01 /11 until 30/03
reception close at 09.00pm

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

Children allowed
Age restriction: Not over 50 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 8.9

  • Location 9.8

  • Staff 8.9

  • Atmosphere 8.3

  • Cleanliness 9.4

  • Facilities 8.5

Latest Reviews

  • 10.0


    14 May 2019
    Lovely hostel in a central location, amazing for the price, clean facilities, very large security lockers, such kind staff (we got a free upgrade to a private room from a 6 bed mixed dorm!). 100% recommended, we would love to return! X
    England, Female, 18-24
  • 10.0


    07 May 2019
    Amazing stay! I am recommending it to everyone coming across this hostel page. The staff is beyond friendly and the rooms/bathroom are very clean. Only a few steps away from the Cathedral and all other cultural attractions.
    Canada, Couple, 25-30
  • 10.0


    05 May 2019
    Amazing Hostal! So good staff always finding the way to help you! Amazing location so close to piaaza del duomo and the train station! Very clean and super organized! Special hi to Alex and the ladies from the kitchen and the one who is in charge in the mornings and afternoons! Regards Alex Andrade from Venezuela
    Venezuela, Male, 25-30
  • 10.0


    03 May 2019
    Awesome place, very accessible to everything and very clean
    Canada, Male, 31-40
  • 9.7


    23 Apr 2019
    I loved my stay at the Emerald Palace! The place is really nice, clean and rooms are very spacious. Moreover, the staff so kind!! To top all of this, in the morning you get great breakfast from Lucia who is really nice as well. I would definitely stay here again and recommend it to anyone who is going to Florence. Thank you Emerald Palace for such a nice time!
    Argentina, Female, 18-24
  • 9.1


    01 May 2019
    Great location! Right by Mercato Centrale. I stayed in a 3 bed room. Not the most spacious and the beds also don't have individual lights, outlets, or storage space. The window in the room did not have a screen, and I got so many mosquito bites one night. However, it was very clean and the private bathroom for the room was also the nicest I've ever seen in a hostel. There is also free breakfast each morning! Nothing special, but nice to have a coffee and eat some toast. I would stay here again!
    USA, Female, 25-30
  • 8.9


    20 Apr 2019
    Brilliant location in the heart of Florence and had a very comfortable stay. Reasonable breakfast with coffee, pastry and toast. Would say it wasn't great for meeting people but that's probably just due to the season/there being a lot to do in Florence!
    Scotland, Male, 18-24
  • 8.6


    11 May 2019
    The only drawbacks to this Hostel, is that you have to be out of the building from 11:00am to 2:00pm for cleaning, thats not too bad. And then the hardest part is that there is one (1) bathroom for the two dorms. That sure makes for some waiting time when in need of the facility, luckley we all managed well, but there were times of angry waiting.
    USA, Male, 31-40
  • 8.0


    08 May 2019
    Bed was comfortable and the place was clean. One bathroom shared amongst the dorms was not enough. The common areas weren't used much, possibly because no alcohol policy. The staff spoke English, which was very helpful to me.
    USA, Female, 41+
  • 7.1

    Very Good

    21 Apr 2019
    Staff are weird. On arrival it was like being greeted by a prison warden. Later, another guy asked if I'd like to pay now or later - I said later then he said he'd prefer if I paid now... Then! I was 5 mins late for breakfast (10:05- I was given no information about breaky on arrival ) and when I asked for a coffee I was given a spiel about how rules are rules and was then invited to read the rules written on the wall... Don't be late for breaky!
    Ireland, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
  • Wi-Fi