Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 week before to arrive

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

We are located in an historical building at the 2th floor(no elevator) right in front of Chapel of Medici a few minutes from the train station and near the academia gallery.

Come to emerald palace for comfortable accommodations, clean rooms, and a nice atmosphere for meeting nice people. We offer spacious rooms and an intimate common area, where travelers come from all over the world to experience this beautiful, vibrant and historic city.

We are happy to recommend information about restaurants, clubs, museums and other sites of interests. Our place is an ideal spot for your travels!

According to the City Council resolution n.230/33 of 06/20/2011,from July 1 the city of Florence will introduce the tourism tax,,applied to non resident overnight staying for a maximum of 10 consecutive nights.The tourism tax is 3 Euro for night for person

New!!!The best of Tuscany in 1 day!
For those interested in experiencing Tuscany's most famous and historic sites look no further.
Emerald palace is now offering a 1 day bus tour..
The tour runs from 8 am till 8 pm and includes morning in Siena ,light lunch at the farmhouse,a visit of a San gimignano,chianti drive and Pisa .
The price is 90 Euro per person witch includes transport,maps and alight lunch with wine.
Don't miss this opportunity ask the reception!!!The best of Tuscany in 1 day!!!

Children allowed
Age restriction: Not over 50 years old

We also have double /triple rooms in another building, if you require private rooms ,reserve with this web site ,
They are located in the city center

Please read before you make you're reservation!

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

This is not a party Hostel!!!
Is forbidden to drink alcohol inside the building.

Breakfast available at a cost of 5 euros!

Payment Only Cash!!

We do not accept credit cards!

Important!!! You must contact us if you will be late for your reservation. Otherwise, your reservation will be cancelled, and we will charge you for the bed.
Reception is open from 08:00am until 11:00am and from 14:00pm until 23:00pm. Check in is open until 00:00pm (latest), (If you arrive later than that you will be charged with 10 euros per hour of late)
winter time ..from 01 /11 until 30/03
reception close at 09.00pm

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

Children allowed
Age restriction: Not over 50 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.4

  • Security 8.4

  • Location 9.6

  • Staff 8.1

  • Atmosphere 7.5

  • Cleanliness 8.7

  • Facilities 7.8

Latest Reviews

  • 9.4


    26 Oct 2019
    Location is the best! Staff is super friendly with a special highlight to "Mama". Room was super clean, large, with very good bed and lockers. Also bed inside the room. I strongly reccommend.
    Brazil, Male, 31-40
  • 9.1


    15 Oct 2019
    The hostel is in a perfect location to discover Florence. The dorm room is very big, well organized with an ensuite bathroom. The room did not lock so this was a bit disturbing but there were no problems and belongings could be secured in big lockers (no padlock, bring yours!). It was on the street side of the building and so unfortunately a bit loud (street vendors right underneath) but part of being so close to the center. Nice staff and free breakfast provided - will come back!
    France, Female, 25-30
  • 8.6


    26 Oct 2019
    I was nervous about staying here after some pretty average reviews, but this hostel is actually fine! Some reviews complained about stairs, but I think anything in such a good location you’ll probably have the same problem (buildings over 500 years old can’t install elevators). The staff we really nice! Were patient with my broken Italian, but they speak English anyway! Let me leave my bag both before and after for free which is rare in Italy! Bed was comfy, room was spacious. Good for the price
    Australia, Female, 25-30
  • 8.6


    11 Oct 2019
    Great location, right in the middle of town and a short walk from many of the sights. Beautiful room with a view of the square, painted walls and pretty ceiling. Only downfall was the lack of lockers and bad self-catering facilities.
    Wales, Couple, 18-24
  • 8.6


    09 Oct 2019
    Clean and comfortable, however rooms didn’t have doors that locked which was odd.
    Australia, Female, 18-24
  • 8.3


    07 Oct 2019
    Perfect hostel if you want a quiet stay. Staff on arrival were very friendly and even upgraded us to a double room rather than 4 bed dorm. Perfectly comfortable room and clean bathroom. Only downfall is no cooking allowed in the kitchen, only preparing - this leads to nobody being around so lack of atmosphere.
    England, Couple, 25-30
  • 8.0


    01 Nov 2019
    Not a typical hostel (no bunk beds etc.) but the location is great, the employees are nice eventhough they mostly only speak Italian. The free breakfast was above average. Downside are the old interior, no places to socialise and at least my room was not soundproof. If you are simply looking for a place to sleep and have a nice Italian breakfast - go for it.
    Germany, Male, 25-30
  • 7.4

    Very Good

    11 Oct 2019
    Very clean hostel. Free breakfast that's not advertised. Microwave and fridge. Common area not very sociable. No bunk beds but a strange room set-up as some reviews said. Wouldn't recommend for solo travellers but great location and good experience for others
    England, Female, 25-30
  • 7.4

    Very Good

    09 Oct 2019
    Place was nice. Location is nice, although definitely be aware that thieves work in the area. Staff wonderful, facilities good. Bed was comfortable and they weren't bunk beds which was a plus!
    Canada, Female, 25-30
  • 6.0


    16 Oct 2019
    Then Emerald Palace is by far the worst Hostel world location I have used. The website is full of "rules" and prohibitions, and the English they use is very poor. My main complaint was the rudeness and bad manners of the scrote of a guy on reception. No warmth. np welcome, no hospitality, just plain rude. I would sack him in a heart beat. Find somewhere else to stay where your custom will be appreciated because I assure you it won't be at the Emerald Palace.
    England, Male, 41+
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi