Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 week before to arrive

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

We are located in an historical building at the 2th floor(no elevator) right in front of Chapel of Medici a few minutes from the train station and near the academia gallery.

Come to emerald palace for comfortable accommodations, clean rooms, and a nice atmosphere for meeting nice people. We offer spacious rooms and an intimate common area, where travelers come from all over the world to experience this beautiful, vibrant and historic city.

We are happy to recommend information about restaurants, clubs, museums and other sites of interests. Our place is an ideal spot for your travels!

According to the City Council resolution n.230/33 of 06/20/2011,from July 1 the city of Florence will introduce the tourism tax,,applied to non resident overnight staying for a maximum of 10 consecutive nights.The tourism tax is 3 Euro for night for person

New!!!The best of Tuscany in 1 day!
For those interested in experiencing Tuscany's most famous and historic sites look no further.
Emerald palace is now offering a 1 day bus tour..
The tour runs from 8 am till 8 pm and includes morning in Siena ,light lunch at the farmhouse,a visit of a San gimignano,chianti drive and Pisa .
The price is 90 Euro per person witch includes transport,maps and alight lunch with wine.
Don't miss this opportunity ask the reception!!!The best of Tuscany in 1 day!!!

Children allowed
Age restriction: Not over 50 years old

We also have double /triple rooms in another building, if you require private rooms ,reserve with this web site ,
They are located in the city center

Please read before you make you're reservation!

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

This is not a party Hostel!!!
Is forbidden to drink alcohol inside the building.

Breakfast available at a cost of 5 euros!

Payment Only Cash!!

We do not accept credit cards!

Important!!! You must contact us if you will be late for your reservation. Otherwise, your reservation will be cancelled, and we will charge you for the bed.
Reception is open from 08:00am until 11:00am and from 14:00pm until 23:00pm. Check in is open until 00:00pm (latest), (If you arrive later than that you will be charged with 10 euros per hour of late)
winter time ..from 01 /11 until 30/03
reception close at 09.00pm

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

Children allowed
Age restriction: Not over 50 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 8.4

  • Location 9.6

  • Staff 8.2

  • Atmosphere 7.6

  • Cleanliness 8.8

  • Facilities 7.8

Latest Reviews

  • 10.0


    13 Sep 2019
    Super friendly staff, an amazing location in the centre of Florence city. The top room was really secure, alongside the open space which was nice and quiet. Had basic breakfast and coffee in the morning, with food on offer for the evening but didn't eat there.
    England, Female, 18-24
  • 10.0


    20 Aug 2019
    We booked this place the night before and were pleasantly surprised with how lovely it was. We had a private room but shared a bathroom which was clean and tidy with lots of space. Alex was really kind and helpful when we arrived he showed us all the best sights and made us feel comfortable. You step right into a market in Florence and are only short walks from all of the big sights. Amazing would definitely recommended and stay again.
    England, Couple, 18-24
  • 9.1


    08 Sep 2019
    The place was nice but I did wake up with about 15 mosquito bites.
    USA, Mixed Group, 18-24
  • 8.9


    04 Sep 2019
    Great location, massive room and no bunk beds!
    Canada, Female, 31-40
  • 8.9


    19 Aug 2019
    Lovely accommodations with easy access to the piazza. The staff did shush us for talking on the balcony after 10 pm, but were otherwise reasonable and helpful.
    USA, Couple, 25-30
  • 8.6


    18 Sep 2019
    Don’t listen to the other reviews. Thought it was going to be terrible but I was very impressed. Not bunkbeds and the staff was very helpful
    England, All Male Group, 18-24
  • 8.3


    31 Aug 2019
    Good value for money
    Tunisia, Male, 25-30
  • 7.1

    Very Good

    07 Sep 2019
    A perfectly fine hostel, within walking distance of most sights in the city. The shower was very cramped, and was not particularly clean, making for an uncomfortable experience.
    Australia, Male, 18-24
  • 6.0


    10 Sep 2019
    Great location. Very strange layout of the space. Stayed in a 6 bed mix dorm. Four single beds on upstairs- loft style and three below (that's 7). We shared a bathroom (toilet in the same room as shower) with our dorm and another dorm of same size. One toilet and shower for 14 people is not acceptable. Very clean. Staff were unfriendly. Suited us fine for our time in Florence because of the central location. The bedroom layout would make for a terrible stay if you had less considerate roommates
    Australia, Female, 18-24
  • 5.4


    01 Sep 2019
    I had a lot of money stolen from me in this hostel. The doors to each room cannot be locked, and the only secure thing they give you is a locker. The staff were friendly at times but could also be very intrusive and rude. There is a free breakfast here...which was NOT posted on the website. This needs to be updated as soon as possible. The beds were the smallest of any hostel I’ve stayed in, and though it is extremely close to many places, it is not worth it. Find somewhere else to stay.
    USA, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi