Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 week before to arrive

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Please read before you make your reservation!

Payment Only Cash!!

We have the best location in Florence!!
We are located in an historical building at the 1st/ 2nd and 3rd floor (NO ELEVATOR) right in front of Chapel of Medici, a few minutes from the train station and near the academia gallery. Only two blocks from the Duomo!!! You can walk everywhere from our location, no need to use public transportation or to walk very long distances.

Come to Emerald Palace for comfortable accommodations, clean rooms and a nice atmosphere for meeting nice people. We offer spacious rooms and an intimate common area where travelers come from all over the world to experience this beautiful, vibrant and historic city.

We are happy to recommend information about restaurants, clubs, museums and other sites of interests. Our place is an ideal spot for your travels!

According to the City Council resolution n.230/33 of 06/20/2011,from July 1 the city of Florence will introduce the tourism tax, applied to non-resident overnight staying for a maximum of 10 consecutive nights. The tourism tax is 3 Euro per night per person.

Please read before you make your reservation!

Lockout from for cleaning 11.00 to 14.00
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

This is NOT a party Hostel!
It is forbidden to drink alcohol inside the building.

Payment Only Cash!!

We do not accept credit cards!

Important!!! You must contact us if you will be late for your reservation. Otherwise, your reservation will be cancelled, and we will charge you for the bed.
Reception is open from 08:00 am until midnight. Check-in is from 14:00 until midnight (latest),
Reception hours during winter (November to February) 8:00 am to 21:00hr

Children allowed
AGE RESTRICTION: Not over 50-year-old for dorms View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.9

  • Security 8.2

  • Location 9.7

  • Staff 8.4

  • Atmosphere 7.3

  • Cleanliness 8.8

  • Facilities 7.6

Latest Reviews

  • 9.7


    10 Jul 2022
    Very close to train station. Private room was very spacious. Small ac unit but eventually cools room down.
    USA, Male, 25-30
  • 8.9


    05 Aug 2022
    The Emerald Palace was very clean and very well located. Less than 10 minutes from the main train station. It was a little bland and not much going on besides a clean bed and bathroom but if you're happy with no frills, it's a great place to stay! Note that it's cash only and they didn't have change when I tried to pay so that's a little frustrating.
    USA, Female, 25-30
  • 8.0


    25 Jul 2022
    Great view, nice room, nice bathroom, lots of stairs, next to touristic center
    Belgium, Female, 25-30
  • 7.7

    Very Good

    02 Aug 2022
    Great option in the Florence city center! Very clean, w/ nice dining room and half decent kitchen. En-suite bathrooms and 4-person dorms! Things to note: - STAIRS! No elevator so be ready for that daily workout - AC kept at 25C 24/7 in dorms. I used a blanket even though it was 38C outside… Open windows for heat - Hostelworld reservations paid at location MUST BE IN CASH! - No lock on dorm room doors! People came in and out without knocking… bring lock for personal locker. Bad security!
    Italy, Female, 25-30
  • 7.4

    Very Good

    21 Jul 2022
    We had a great time at the Emerald Palace!! The property is very traditional but homey. We stayed in a six person mixed dorm and made amazing friends! The location is the best and I highly recommend Emerald Palace just for that aspect of our stay. When In Florence check out the red Garter karaoke bar and Angie’s Pub they are great!
    USA, Female, 18-24
  • 6.6


    10 Jul 2022
    It was really not clean, especially the bathroom, even though there was someone responsible for it daily. Plus the kitchens only had microwaves, no heat plates. Some of the staff was super helpful, others didn't even speak more than 3 words of English. My mattress was super comfortable. Good location, but very noisy due to construction nearby. Very mixed.
    Germany, Female, 31-40
  • 6.3


    30 Jul 2022
    Stayed in the 6 person mixed dorm up in the raised loft (which feels like it's going to collapse any second). The placement of the A/C unit right under the loft doesn't let the cool air get up top so we were boiling all day/night. When we went to ask for a fan the guy was rude and snuffed us off. Singular bathroom/toilet for the whole dorm, which was dirty (sink broken, rusty hangers). Few things to note: outside street loud, lockers only fit small locks, the church bell will wake you up at 9am.
    Canada, Male, 18-24
  • 6.3


    17 Jul 2022
    Had a fun stay here, met some cool people. However, the bathrooms and facilities are in very rough shape. Most of the bathrooms have broken showers, some are covered in mildew. I’m general the bathrooms were a big mess all the time. The rooms also get very hot at night, especially on the top bunks where the ax doesn’t reach. I think this hostel really has the potential to be a fabulous place to stay, but work is needed.
    Canada, All Female Group, 25-30
  • 5.1


    06 Aug 2022
    Staff were unfriendly and did not provide very much help. They were quite rude and really took thier time to check you in. Not very social for meeting new people and put me and my friend in a different place than expected.
    Canada, Female, 18-24
  • 2.0


    12 Jul 2022
    Extremely rude staff. Threatened to call cops on me and was treated terribly. First, they only accept cash. The rooms are set to 25 C / 77 F and I kindly asked if they can lower the AC as it is very hot and they refused. They further threatened to call the police on me if I don’t go back to my room. After describing my medical issues and saying that I feel like passing out, the receptionist said “not my problem” and ignored everything else I said.Other people in my room wanted the AC lowered too
    USA, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Common Room
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi