Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 week before to arrive

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are located in an historical building at the1th/ 2th and 3th floor(no elevator) right in front of Chapel of Medici a few minutes from the train station and near the academia gallery.

Come to emerald palace for comfortable accommodations, clean rooms, and a nice atmosphere for meeting nice people. We offer spacious rooms and an intimate common area, where travellers come from all over the world to experience this beautiful, vibrant and historic city.

We are happy to recommend information about restaurants, clubs, museums and other sites of interests. Our place is an ideal spot for your travels!

According to the City Council resolution n.230/33 of 06/20/2011,from July 1 the city of Florence will introduce the tourism tax,,applied to non resident overnight staying for a maximum of 10 consecutive nights.The tourism tax is 3 Euro for night for person

New!!!The best of Tuscany in 1 day!
For those interested in experiencing Tuscany's most famous and historic sites look no further.
Emerald palace is now offering a 1 day bus tour..
The tour runs from 8 am till 8 pm and includes morning in Siena ,light lunch at the farmhouse,a visit of a San gimignano,chianti drive and Pisa .
The price is 90 Euro per person witch includes transport,maps and alight lunch with wine.
Don't miss this opportunity ask the reception!!!The best of Tuscany in 1 day!!!

Children allowed
Age restriction: Not over 50 years old

Please read before you make you're reservation!

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

This is not a party Hostel!!!
Is forbidden to drink alcohol inside the building.

Breakfast available at a cost of 5 euros!

Payment Only Cash!!

We do not accept credit cards!

Important!!! You must contact us if you will be late for your reservation. Otherwise, your reservation will be cancelled, and we will charge you for the bed.
Reception is open from 08:00am until 11:00am and from 14:00pm until 23:00pm. Check in is open until 00:00pm (latest), (If you arrive later than that you will be charged with 10 euros per hour of late)
winter time ..from 01 /11 until 30/03
reception close at 09.00pm

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

Children allowed
Age restriction: Not over 50 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 8.7

  • Location 9.3

  • Staff 9.3

  • Atmosphere 7.8

  • Cleanliness 9.4

  • Facilities 8.6

Latest Reviews

  • 10.0


    25 Jul 2020
    Best hostel ever, the atmosphere and location of this magnificent place is surreal. The staff is extremely friendly and helpful. They even let us place our bags after checkout in a locker so we could explore the city without the hassle of carrying our bags. Best hostel in Florence. By far.
    Netherlands, Male, 18-24
  • 9.7


    14 Aug 2020
    fantastic place, amazing location. Super neat and clean. everything is around walking for 1minutes bring you Duomo. It was great experience and there is host name Jeaun (If i call it right) he is great helped. super nice guy, grounded and helpful in so many aspect. I was like at home. 11/10 :)
    India, Male, 31-40
  • 9.4


    11 Feb 2020
    The place is in a great location - 5mins away from the rail station. It's extremely clean, looks brand new, beds are very comfy and the breakfast is really an added bonus considering the price. Great value for money, would definitely go back.
    South Africa, Female, 31-40
  • 9.1


    24 Jun 2020
    This kinda feels like a cross between a hostel and a hotel. Sadly, because of COVID, there were almost no other guests when I was there so it can be a bit lonely for solo travellers. The staff are super friendly and helpful. It’s very clean and in an amazing location, right next to the marketplace, walking distance to train station and most attractions in Florence. Recommended
    New Zealand, Female, 25-30
  • 8.9


    30 Aug 2020
    This hostel is more of a hotel than a hostel. There are no bunk beds but simply beds. Rooms are spacious. The room that I occupied had just three beds when it could comfortably accommodate 5 or more. The hostel is pretty close to everything. It is safe and quiet. If you want a good rest, this is your hostel
    England, Male, 18-24
  • 8.6


    15 Aug 2020
    Best location ever. Rooms are big and clean but it feels more like an hotel than a hostel
    France, Female, 18-24
  • 8.6


    18 Jul 2020
    Great location, nice staff. and a fantastic view
    Egypt, Male, 18-24
  • 8.0


    02 Sep 2020
    Great location, nice beds, nice staff (although rarely there). Not a fun place though, just a bed for the night, and some of the rooms weren't rooms at all, but balconies in other rooms, which really doesn't count!
    England, Male, 31-40
  • 7.7

    Very Good

    18 Sep 2020
    Rooms and bathrooms were spacious and clean. No kitchen or drinking water tap was available. It seemed that the receptionist was instructed by the owner not to turn on the air conditioner. So it was difficult during summer days.
    India, Female, 25-30
  • 7.1

    Very Good

    10 Aug 2020
    Decent value, rooms were huge and cool if air con is on. The receptionist turned our Airton off twice which made the room very uncomfortable. Can't lock the door to the dorm however there are secure lockers inside. No atmosphere or breakfast at present which may be due to covid
    England, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi