Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
7.6
  • Wonderful Location
  • Brilliant Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Located in the heart of historic downtown Hilo, within an easy walk to: bus terminal, farmer's market, movie theaters, restaurants, shops, museums, library, post office & beautiful Hilo Bay.

A beautifully restored 1913 hotel with European charm and comforts yet provides guests with modern amenities.

This hostel has tall ceilings, beautifully restored wooden floors, a spacious common area with free Wi-Fi, and super clean kitchens and bathrooms. Free Parking

PLEASE NOTE:
50% non refundable deposit on reservations 7 days or more. Guests will be charged after booking. Failure to charge your card will result in your booking being cancelled.

Check in time begins 1:00pm till 9:00pm.


Our friendly helpful staff can assist you with your travel plans.

Our Facilities

* High Speed Internet/WiFi
* Large Kitchen
* Free Lockers
* Clean Spacious Rooms
* Patio Garden
* Coin washer/dryer
* ATM
* Free Parking
* Free wi-fi for registered guests
* Free coffee and tea

PLEASE NOTE:
50% non refundable deposit on reservations 7 days or more. Guests will be charged after booking. Failure to charge your card will result in your booking being cancelled.

Please note: If you cancel your reservations within a 48 hour period we will charge your credit card a one day charge. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.0

  • Security 7.5

  • Location 8.9

  • Staff 7.2

  • Atmosphere 6.6

  • Cleanliness 7.4

  • Facilities 7.4


Latest Reviews

  • 10.0

    Superb

    26 Aug 2022
    Great spot. Great location. Cool vibe
    USA, Male, 41+
  • 9.4

    Superb

    20 Sep 2022
    Great hostel, love the odd interieur and the old building. The location is really good as well. Contra: you can‘t lock the doors of the dorms, since they lost the key. There are spints to lock valuables in tho.
    Germany, Female, 25-30
  • 9.1

    Superb

    17 Jul 2022
    It was a good stay I just wish that they had small towels to wash with when bathing because I was given a big towel to dry off with but no small towel to wash with.
    USA, Female, 31-40
  • 8.6

    Fabulous

    25 Sep 2022
    Thank you, Kurt, for being so accommodating (in my error!)! And, for the help given by staff. May just have to check that outlet in the girls bathroom. :)
    USA, Female, 41+
  • 8.6

    Fabulous

    13 Aug 2022
    Everything was pretty clean and straight forward. You get for what you pay for.
    Netherlands, Female, 18-24
  • 7.7

    Very Good

    06 Sep 2022
    What I loved most was the historic feel to the place, in sync with the heritage look of the streets outside. That said, it does have a bit of a gloomy feel to it, perhaps why most people stayed in the rooms instead of sitting in thr common area. I like how this is one of the few hostels that is fair to men by offering men only dorms. Shower rooms could improve a little but adequate. Smell of weed (probably from people smoking downstairs) bothers me a bit.
    Singapore, Male, 41+
  • 6.6

    Good

    21 Sep 2022
    Beautiful old building! Quirky, charming decor, recent renovations to many common facilities. Unfortunately there are lots of cockroaches enjoying it, too. Night “quiet hours” were mostly observed by guests, but the exception in my room was impossible to sleep through or ignore. Not sure if I’d recommend it or not; it’s a beautiful space, great rates, good location, but… also ick.
    USA, Female, 41+
  • 5.7

    Rating

    18 Jul 2022
    I have stayed in this hostel a few times over the last 5 years and every time the experience is negative. Last time when I arrived to the hostel, the front desk person (I think he was also the manager) was rude, unprofessional and unfriendly. He told me that he didn't have my reservation and although I showed him that I had booked it through the website, he kept denying it. After he finally found my reservation, without even simply apology, he made me wait for 30 min before he could check me
    Ukraine, Male, 31-40
  • 2.9

    Rating

    08 Aug 2022
    Window broke and cannot be closed. Door cannot be closed. Staff yelling at me because I prayed in the room and accused me naked in the room. How come I naked when i was praying with window open in the evening. Gate closed at 9. They accept long-term tenant and put them with me in aame dorm. No towel. They said if you make noise it will disturb other tenant but actually with broken window, you can hear all noise from outside even at 12am. Kitchen closed at 9.30 pm and open at 7.30 am.
    Indonesia, Male, 31-40
  • 2.0

    Rating

    09 Sep 2022
    Worst experience!!!! We didn’t have high expectations anyhow. But finding cockroaches in our beds, floor, locker was just too much. Left the hostel and didn’t get a refund. Do not recommend going there! Don’t go!!!!! Had cockroaches all over our room. I
    Canada, Male, 25-30
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Facilities

Free
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
General
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Dryer
  • Hair Dryers
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
Services
  • 24 Hour Security
  • ATM
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Wi-Fi
  • Wii


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