Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
8.1
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Located in the heart of historic downtown Hilo, within an easy walk to: bus terminal, farmer's market, movie theaters, restaurants, shops, museums, library, post office & beautiful Hilo Bay.

A beautifully restored 1913 hotel with European charm and comforts yet provides guests with modern amenities.

This hostel has tall ceilings, beautifully restored wooden floors, a spacious common area with free Wi-Fi, and super clean kitchens and bathrooms. Free Parking

PLEASE NOTE:
50% non refundable deposit on reservations 7 days or more. Guests will be charged after booking. Failure to charge your card will result in your booking being cancelled.

Check in time begins 1:00pm till 9:00pm.


Our friendly helpful staff can assist you with your travel plans.

Our Facilities

* High Speed Internet/WiFi
* Large Kitchen
* Free Lockers
* Clean Spacious Rooms
* Patio Garden
* Coin washer/dryer
* ATM
* Free Parking
* Free wi-fi for registered guests
* Free coffee and tea

PLEASE NOTE:
50% non refundable deposit on reservations 7 days or more. Guests will be charged after booking. Failure to charge your card will result in your booking being cancelled.

Please note: If you cancel your reservations within a 48 hour period we will charge your credit card a one day charge. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.8

  • Security 7.4

  • Location 8.8

  • Staff 8.4

  • Atmosphere 8.2

  • Cleanliness 8.2

  • Facilities 7.8


Latest Reviews

  • 10.0

    Superb

    03 May 2019
    Denise and Haku made me feel worlds of safety and I will stay with them time and time again when in the area. So much love for this place and I’m so grateful I had the opportunity to be here.
    USA, Female, 25-30
  • 10.0

    Superb

    04 Nov 2018
    This place was great! In the middle of downtown Hilo. Walking access to many cool places. I highly recommend to check it out!
    USA, Female, 25-30
  • 9.4

    Superb

    16 Mar 2019
    Super friendly staff and owners!! Great location and cool architecture. Comfortable beds and pillows. Try to get the bottom bunk bed, it's huge!! Ended up staying here for all my days on the big island
    Norway, Male, 31-40
  • 9.1

    Superb

    16 Jun 2019
    The mosquitoes,,, the hostel needs screens on the windows. Amazing staff. I think The hostel can benefit from adding fans, because it was very hot and humid... I know the weather is not under their control but, the room needed more ventilation.
    USA, Male, 41+
  • 9.1

    Superb

    14 Dec 2018
    Six men in a room and no one snored! Very fine atmosphere, and Location to the things I love/enjoy..... library~Mo's fish n chips~the Palace theater~Morning AA meeting in the park!
    USA, Male, 41+
  • 8.3

    Fabulous

    14 Feb 2019
    The building is super cool, I love the antique hotel vibe! I liked that it was a quiet hostel without a lot of activity. Security wasn't great though - the doors on rooms weren't actually locked at all, I was glad to be able to keep all my stuff in my car
    USA, Female, 18-24
  • 7.4

    Very Good

    14 Apr 2019
    You don‘t have a big choice of different Hostels in Big Island so we ended up taking this one. It is not the cleanest Hostel and also the dinning room/lobby is not that comfortable but all in all the Hostel was okay. We met there nice people and went most of the days outdoor to do something. Hostel has a good location (but Hilo isn‘t that big so...)
    Germany, Female, 18-24
  • 5.4

    Rating

    11 Jan 2019
    This hostel is not suitable for the backpacker who want to explore Hawaii and meet other people. The staff maintains strict adherence to many rules, such as silent times, cleaning protocols and how one should use the kitchen. Most other residents are older people that moved to the Big Island and are searching for jobs or lodgings. I think the hostel suits that audience better than the adventurous backpacker
    Netherlands, Male, 25-30
  • 3.7

    Rating

    22 May 2019
    Worst hostel I've stayed in. Not maintained at all & everything's breaking down. It's dirty, musty and has constant smell of mold. There're 2 fans in the room - both spin but give out no air, so it was burning hot in the room. You can't fully open the windows either - they've to be propped open with books. One toilet couldn't flush. Bed & pillow are super flat. Rooms can't be locked, even at night. Staff is non-existent. I've the most unrestful sleeps here and couldn't wait to get out of there.
    Malaysia, Female, 31-40
  • 2.0

    Rating

    02 May 2018
    I booked with them and when I was looking to check in they said all the beds were taken and I would have to get a hotel at 8 pm. When I called the front desk he was unremorseful and didn't do anything to make it right. A hotel would have "walked" their guest to a competitor. I'm pissed that hostelworld and Hilo Bay hostel made no attempt to make it right even though they screwed up big time.
    USA, Male, 25-30
Read all reviews

Facilities

Free
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
General
  • Bicycle Parking
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Jobs Board
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
Services
  • 24 Hour Security
  • ATM
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Wii


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