Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Hostal El Portal is a friendly property located in Semuc Champey. The property is run by Guatemalan owners and local staff. Our main objective is to offer the best of your trip to this paradisiac place in the green forest of Guatemala. At Hostal El Portal, we are enthusiastic people with the desire to carry out this project and at the same time offer them a first class service. There is a 24-hour front desk, onsite restaurant, bar with national and international drinks and trips/tours can be organized. For more information, please do not hesitate to contact us.

The hostel is located 73km north-east from Cobán and only 9km from Lanquin. The property is ideally located just few meters away from Semuc Champey Park.

Hostal El Portal offers comfortable and spacious rooms (private and shared) some with private bathroom. Bed linen and towels are provided (in private rooms) and the following furniture: desk, night table, shelves, garbage dumps.

Hostal El Portal policies and conditions:

Check-in time starts at 1 pm.
Check-out time is 11 am.
Please advice your arrival.

Payment types accepted at this property: cash only.

Cancellation policy: 48 hours before arrival.

Taxes included.

Breakfast not included.


24-hour reception.

No curfew.

No pets are allowed at this property. View House Rules

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Reviews & Ratings

  • Value For Money 7.9

  • Security 8.5

  • Location 10.0

  • Staff 9.1

  • Atmosphere 8.7

  • Cleanliness 9.2

  • Facilities 7.7

Latest Reviews

  • 10.0


    05 Mar 2019
    Amazing hostel! 3 min walk from Semuc Champey's entrance. The vibe was very nice and laidback, food was good. Staff is super friendly and eager to help. Dorms are comfortable, clean. Nothing negative to say. Would definitely stay again!
    Canada, Female, 18-24
  • 10.0


    20 Aug 2018
    The room was clean and the staff very friendly and polite. However, the menu of the rancho is completely made for tourists as if it was an amusement park and, taking into account there was no other place we could eat, we missed having real food/dishes from the area.
    Spain, Female, 31-40
  • 9.4


    20 Aug 2019
    Pretty good place off grid. Food overpriced and simple. Happy hour was well welcomed
    New Zealand, Couple, 25-30
  • 9.4


    29 May 2019
    Right next to seum champey water pools and river has beautiful gardens and grounds the food is overpriced and expensive but has pool and is very quiet relaxed spot ..good for a 2 day relaxed getaway other places in the area to eat beware
    USA, Male, 31-40
  • 9.1


    06 Apr 2019
    Located right next to Semuc Champey National Park, El Portal is in a perfect location to explore the nature around. The hostel runs their own tour of the park, its pools and a nearby cave, which I’d recommend. The staff were really friendly and helpful, especially when we had some jungle critters visit us in our room
    England, Couple, 25-30
  • 9.1


    23 Nov 2018
    Incredible location, literally 50 meters from Semuc Champey National Park. The beds were great, the staff is friendly, helpful with always a smile on their face. The tour provided by the hostel was great value for your money. There was no lockers in my room, but you could lock your valuable at the reception. The showers had good pressure, but cold and the wifi is non-existant (Put your phone down, talk to people and enjoy the incredible scenery; you’re in the middle of the jungle!) A+
    Canada, Male, 31-40
  • 8.6


    16 Aug 2019
    Fantastic location literally a stones throw away from the entrance to Semuc Champey. Only thing was that the food and drinks were pretty expensive considering that they were the only options. Staff were helpful and everywhere was very clean! It would have been nice to have had power for more than 6 hours of the day and some WiFi for planning, but I understand that it’s difficult given the location. Overall great lovely place; probably the best on of the best places in Semuc Champey!
    USA, Female, 18-24
  • 8.0


    07 Jun 2019
    This is the place to stay if you are planning on going to the park with only a 3 min walk from the gate entrance.
    USA, Male, 31-40
  • 7.7

    Very Good

    04 Apr 2019
    This is a nice hostel resort style accommodation the location is fantastic and very clean. We found that the staff were really friendly, and the pool was nice with a great view of the river. We felt that the main area for improvement was the restaurant. The quality of food was well below what we expected for the price. 65Q for a piece of chicken, spaghetti & carrot is ridiculously unreasonable. This is only exaggerated by the hostels rule of no outside food. Improve the menu or lower the price.
    England, Couple, 18-24
  • 5.7


    08 Jan 2019
    El Portal is a beautiful place to stay due to the location on the river though it is a tourist trap, much like most of the other 'hostels' in Semuc. When we were checking out we found out that drinks from other guests (totalling to 350Q) had been added to our tab from the night before. We attempted to talk to the staff about the mistake but they treated us very rudely, saying I had 'forgotten' the purchases, forcing us to pay. We left El Portal feeling manipulated and taken advantage of.
    Australia, Mixed Group, 18-24
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  • Free Airport Transfer
  • Free Internet Access
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Housekeeping
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Board Games
  • Foosball