Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Hostal El Portal is a friendly property located in Semuc Champey. The property is run by Guatemalan owners and local staff. Our main objective is to offer the best of your trip to this paradisiac place in the green forest of Guatemala. At Hostal El Portal, we are enthusiastic people with the desire to carry out this project and at the same time offer them a first class service. There is a 24-hour front desk, onsite restaurant, bar with national and international drinks and trips/tours can be organized. For more information, please do not hesitate to contact us.

The hostel is located 73km north-east from Cobán and only 9km from Lanquin. The property is ideally located just few meters away from Semuc Champey Park.

Hostal El Portal offers comfortable and spacious rooms (private and shared) some with private bathroom. Bed linen and towels are provided (in private rooms) and the following furniture: desk, night table, shelves, garbage dumps.

Hostal El Portal policies and conditions:

Check-in time starts at 1 pm.
Check-out time is 11 am.
Please advice your arrival.

Payment types accepted at this property: cash only.

Cancellation policy: 48 hours before arrival.

Taxes included.

Breakfast not included.


24-hour reception.

No curfew.

No pets are allowed at this property. View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 8.7

  • Location 10.0

  • Staff 8.0

  • Atmosphere 8.0

  • Cleanliness 9.3

  • Facilities 6.7

Latest Reviews

  • 10.0


    12 Jan 2022
    we loved it! we eat everything meat and veggies and we were 100% fine the silence was definitely the best and the sound of the river give us a nice sleep the staff is super nice and friendly the only thing is that they could have some warm water on the showers but no, anyway was hot enough to take a nice cols shower too haha also the 2nd best thing is is that you just walk meters from the hostel to semuc champey so we were the very first people at the park
    Argentina, Couple, 25-30
  • 10.0


    10 Jan 2022
    they never stopped cleaning. I have travelled the world, nothing like this. Carlos, great tour guide. Food at the restaurant was good. Staff were super friendly and helpful. So close to the sights. We had a private little cabin with a deck and hammock on the river.
    Canada, Female, 41+
  • 10.0


    05 Jan 2022
    Always the best location, staff, services and prices. Will never stay elsewhere
    Guatemala, Female, 25-30
  • 10.0


    25 Nov 2021
    Great staff! Location right next to park entrance- I paid for convenient tour offered by hostel. They’ll pick you up from Lanquin bus stop-bumpy road. No electricity other than 6-10pm!!! Mix of ages. Nothing else around hostel except park entrance.
    USA, Female, 31-40
  • 9.4


    18 Sep 2021
    Such a lovely place to stay. Amazing location beside Semuc entrance. Rooms are pretty basic but it was perfect for a short stay! Food was actually lovely (our expectations were low after reading other reviews but we just avoided the meat!) They have a restaurant overlooking a gorgeous pool and its a beautiful setting. Would highly recommend a stay here if visiting Semuc.
    Ireland, Couple, 25-30
  • 8.9


    21 Aug 2021
    Fantastic location honestly right next to the entrance of sumac and not much else to do other than the caves in the tubing but the people at reception are really nice to chat to this sort it out for you highly recommend from reading one of the reviews I did not listen do not eat any meat I woke up at 5 am and was throwing up outside our dorm at the meat is not kept refrigerated other than that amazing stay more people should know about it.
    England, Couple, 18-24
  • 8.6


    25 Nov 2021
    This hostel is in a lovely setting and is so peaceful, the staff are very friendly and the hostel is very clean and comfortable. We also thought the tour was amazing! The only problem is there is no kitchen so you must buy their food.
    England, All Female Group, 18-24
  • 7.7

    Very Good

    17 Dec 2021
    There is almost no service and there is no WiFi. There is also no communal kitchen so you are stuck eating at their restaurant, the food wasn’t terrible but it wasn’t great. You are very close to the park so that is a plus. The staff is great however
    USA, Female, 18-24
  • 6.0


    14 Nov 2021
    It was nice place but you need to be prepared that there is no phone service, no wifi, no electricity and definitely no hot water( freezing water). It’s really close to cemuk champey but I didn’t really like that there is nothing to do there. Literally nothing. and you don’t have your phone even so it can’t save you. My room has no windows so it can be cold a little bit and the sound of the river might interrupt you at night. The staff are great so at least that.
    Israel, Male, 18-24
  • 3.1


    20 Feb 2022
    Only good thing about this hostel is the location. I booked a private room due to “no dorms available” only to arrive and find the place virtually empty. Staff was rude when I asked to switch to a dorm, saying I could, but I would pay the price of my private room. Then I found a card on the wall of my room from the Guatemalan department of Tourism stating the maximum authorized rate for my room. I paid double. Room was not clean, gross sheets and a giant hair ball in my shower. Freezing water.
    USA, Female, 18-24
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  • Free Parking
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Meeting Rooms
  • Parking
  • Reading Light
  • Safe Deposit Box
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Board Games
  • Foosball