Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Cancun Hostel Natura is all new built!

The guest will also have a discount in the Natura Restaurant, just downstairs!

You don't have to pay expensive taxis to and from the clubs, its walking distance.

We are 300 meters from Cocobongo and the party center, we are 100 meters from the beautiful Beach from Cancun, we have bus stop 50 meters from the hostel, Restaurant, Drug Store, Convenient Store and a Bar by the Hostel, we give you linens when you arrive free of charge, and 24 hour security.

We have our own 'in-house' PADI Scuba Diving Instructor offering the best prices and service in Cancun, for those looking for a bit more adventure in their travels.

Also important, please note:

Cancellation policy: the deposit is not refundable and in order to not charge any penalty. cancellation must be done 72hrs before arrival.

Check in from 3 pm to 12 am.
Check out before 12 pm.

Payment upon arrival by cash, credit cards or debit cards.
Taxes included.
No curfew.

*If you pay with a Debit or Credit Card you will be charged 10% extra of the total amount due to the Bank Comision and Tax*. View House Rules

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Reviews & Ratings

  • Value For Money 8.4

  • Security 8.9

  • Location 9.5

  • Staff 8.6

  • Atmosphere 8.5

  • Cleanliness 7.8

  • Facilities 8.0

Latest Reviews

  • 10.0


    09 Dec 2021
    Hostel Natura was one for the books. The location alone made it worth it but Carlos and the staff treated me like family. Highly recommend this spot for any solo travelers.
    USA, Male, 25-30
  • 9.4


    04 Dec 2021
    Awesome hostel tucked between the huge buildings of the hotel zone. We got the bunkbed room, it was clean and the AC worked well. The beds were long enough for 6ft people and were comfortable. The breakfast on the room made the place feel very home-y and the staff were all super nice. I wish I had known: the water turns off late at night to about 7ish and the roof is locked at that time as well (which means no access to the fridge before early tour pick-ups) which is probably best for safety.
    USA, Mixed Group, 18-24
  • 9.1


    30 Dec 2021
    Great place right by the beach, and it has an awesome rooftop to hang out on. It is walking distance from a lot of great places too. The shower area was kept very clean but the toilets have a 50/50 chance of actually flushing. Booked a private room for 2, and my pillow had a makeup stain and some hair on it but otherwise the room looked clean. From a COVID precautions standpoint, I was very glad I booked a private room because several people in the hostel were coughing incessantly while maskless
    USA, Couple, 25-30
  • 7.7

    Very Good

    04 Jan 2022
    Fantastic location and a rooftop terrace. Cheap for the location, spacious showers. The rooms were so packed that there wasn't space to open the suitcase. First night I went for the breakfast shortly after 8 and the girl served it within few minutes. Next day the Columbian guy was there and at 8.20 he started slooowly to prepare the food. Waited 40 minutes! When I complained the only response I could get was "eee". They save money taking voluntees who can't speak English and don't want to work.
    Poland, Female, 31-40
  • 6.0


    30 Dec 2021
    Amazing location, but it's unclean (we arrived to an uncleaned room and dirty sheets, used cue tips and dirty hygiene products in the common washing area) with temperamental toilets that don't flush consistently, and the staff are mostly volunteers who don't seem to know alot. Overall, felt like a cheap motel, but we wouldn't be back.
    England, Couple, 31-40
  • 6.0


    13 Dec 2021
    This hostel is definitely over priced for what you get. It was the smallest dorm room that I have ever stayed in. The hostel across the street is way better value for your money (Mayan monkey). The deck was awesome though, there is a nice rooftop kitchen and seating. The whole hostel didn’t feel very clean and the security was definitely lacking. The latch on the locker was broken so I couldn’t lock it if I wanted to- but I did ask them and they fixed it.
    Canada, Female, 18-24
  • 5.7


    29 Dec 2021
    The experience was pretty subpar. All the reception people did not speak English or werent bilingual which made communication very hard despite them being very nice and trying their best. We had reserved 1 dorm and 1 private room but when we checked in, we did not get our reserved spaces. Instead we were put into a lower tier room than one we had booked for all 3 of us when this room was only meant for 2. The water is turned off and certain point at night as well.
    USA, All Male Group, 18-24
  • 5.4


    29 Dec 2021
    One of the most overpriced hostels I ever stayed at. Dorms are super tiny, and there is no lock on the doors. Nothing was happening at the hostel. It was really expensive. None of the staff spoke any English, which is a bit weird for a hostel, not that it would be a deal-breaker. Spend most of my time across the street.
    Canada, Male, 31-40
  • 5.1


    06 Dec 2021
    Definitely not worth the $30 I paid on a Monday night
    USA, Male, 25-30
  • 3.1


    24 Dec 2021
    The location is good. The hostel needs more cleaning, and the staff are not friendly at all. I would not recommend it
    Morocco, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Ceiling Fan
  • Fitness Centre
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Utensils
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi