Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

We have a colorful common area, the bar is open 24hrs and there are several wooden tables and chairs where you can comfortably sit have some fun or just chill out, listen to good music or just read a book..

In the hall there's a TV and a sofa for meeting people from around the world, thus creating a pleasant and multicultural atmosphere.
Our young and multilingual staff is always available to meet all queries. If you have problems getting here please do not hesitate to contact us.

Our hostel is located in very central area of the city, near by have lots of bars, clubs, discotheques and also next to the hotel is one of the best shopping areas. you can reach any point in the city by the public transport that stop near us.

Koala Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 16:00
Check out before 12:00.

Payment upon arrival by cash or credit card (with 5% commission)

City tax 2€ per person per night just for guests over 30 years

Free wifi
Breakfast included.

- We have a 24h bar so it's forbidden to bring alcoholic drinks from outside
- It's strictly forbidden to bring any type of food or drink in the dorms (except water)
- We provide sheets but not towels, bring yours. (we can rent one for 2€)
- if you will use our locker (free) bring a padlock to close it (otherwise we can sell it for 3€)
- mosquitos repellent (May to September)
- adaptor for power supply, italian plug can maybe be different
(we can sell a universal adaptor for 3€)
- ear plugs might be useful
- ATTENTION!! If you pay by credit or debit card we charge a bank commission of 5%
- if you are a group collect all your passports and money if you pay cash.
You can pay separately but only one payment by debit or credit card is allowed.
- check in time after 1pm
- check out before 12pm (after 10€ sanction) NO 'LATE CHECK OUT' EXISTS
- You can leave luggage after check out and collect them before 7pm, the service is free
- Guests older than 30 years must pay the holyday city tax of 2€ for each day of staying.

READ CAREFULLY and print attachment you receive from the property after booking.
ATTENTION: if you have used a disposable credit card to book on or a card with funds less than the amount of the first night we will not keep your reservation as valid. And we don't give any warning till the day of your check in. View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 8.9

  • Location 9.1

  • Staff 8.8

  • Atmosphere 8.4

  • Cleanliness 8.3

  • Facilities 8.0

Latest Reviews

  • 9.7


    23 Mar 2019
    I enjoyed my stay and found the staff very helpful. The hostel is clean. The location was only one block from the Metro and easy access to anywhere in the city.
    USA, Female, 41+
  • 8.9


    01 Apr 2019
    Decent hostel. Would go again.
    Finland, Male, 31-40
  • 8.0


    16 Apr 2019
    Great rooms and hostel. Bathrooms are in great condition. The location of the hostel is quite close to the metro stop and also the main train station, and the free breakfast is great! Wifi kept disconnecting, quite frustrating.
    Australia, Male, 18-24
  • 7.4

    Very Good

    10 Mar 2019
    The staff and hostel location (main line of metro, safe side street) are fantastic. However, the facilities desired for more. The walls are ultra thin - you see light from the adjoining room through wall partitions. The shower didn’t have enough pressure for a hot/warm shower at peak times. The free breakfast was simply cereal/bread. It tasted stale to me. My room wasn’t fresh - the rugs needed more vacuuming, bathroom had left over rubbish.
    USA, Female, 25-30
  • 7.1

    Very Good

    02 Mar 2019
    Overall this was a good hostel experience. The beds and rooms were clean and comfortable. The breakfast was simple but adequate. I didn’t use the kitchen much but it was well equipped. Unfortunately the stands for the shower heads were all broken, so you have to hold the shower head by the handle and wash yourself that way. Also the toilets did not always have working dryers and there were only just enough of them to go around all the guests. The staff are very nice. Would stay again.
    England, Male, 18-24
  • 6.3


    02 Mar 2019
    There is room for improvement and I have advised the hostel directly. I will return to Milan and am looking at my other options for my accommodation.
    Australia, Female, 41+
  • 5.4


    03 Mar 2019
    Staff was rude. Not helpful or clear.
    Colombia, Male, 25-30
  • 4.9


    16 Mar 2019
    No key, no security whatsoever. Anyone on the street could have gotten into our room by pressing a button, did not appear to be a camera to get into the actual building. When arriving there was even a dispute with a recent guest who had somehow stolen items for collateral, trying to get his phone back from hostel. Didn’t understand it. Two showers and one toilet, neither door to shower closed fully. Breakfast was predictably sad. Most of the staff was friendly and helpful.
    USA, Male, 25-30
  • 4.3


    16 Mar 2019
    This place was pretty gross. Staff were abrupt and not very helpful. Bathrooms are shabby and in need of repair. Would definitely not stay there again
    Canada, Mixed Group, 31-40
  • 4.0


    14 Mar 2019
    Room was accessible to staff that would just knock and enter to access a room which i very much disliked. Spoke very little english and had my Scottish friend speak in Polish which he didn’t want too... no atmosphere whats so ever. Door was locked with an actual key but had a card to enter building which ive never seen. Washroom was the smallest ive ever seen and no hand dryers. Would not recommend at all.
    Canada, Male, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's