Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Nice Location
  • Helpful Staff
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Property Description

We have a colorful common area, the bar is open 24hrs and there are several wooden tables and chairs where you can comfortably sit have some fun or just chill out, listen to good music or just read a book..

In the hall there's a TV and a sofa for meeting people from around the world, thus creating a pleasant and multicultural atmosphere.
Our young and multilingual staff is always available to meet all queries. If you have problems getting here please do not hesitate to contact us.

Our hostel is located in very central area of the city, near by have lots of bars, clubs, discotheques and also next to the hotel is one of the best shopping areas. you can reach any point in the city by the public transport that stop near us.

Koala Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 16:00
Check out before 12:00.

Payment upon arrival by cash or credit card (with 5% commission)

City tax 2€ per person per night just for guests over 30 years

Free wifi

- We have a 24h bar so it's forbidden to bring alcoholic drinks from outside
- It's strictly forbidden to bring any type of food or drink in the dorms (except water)
- We provide sheets but not towels, bring yours. (we can rent one for 2€)
- if you will use our locker (free) bring a padlock to close it (otherwise we can sell it for 3€)
- mosquitos repellent (May to September)
- adaptor for power supply, italian plug can maybe be different
(we can sell a universal adaptor for 3€)
- ear plugs might be useful
- ATTENTION!! If you pay by credit or debit card we charge a bank commission of 5%
- if you are a group collect all your passports and money if you pay cash.
You can pay separately but only one payment by debit or credit card is allowed.
- check in time after 3pm
- check out before 12pm (after 10€ sanction) NO 'LATE CHECK OUT' EXISTS
- You can leave luggage after check out and collect them before 7pm, the service is free
- Guests older than 30 years must pay the holyday city tax of 2€ for each day of staying.

READ CAREFULLY and print attachment you receive from the property after booking.
ATTENTION: if you have used a disposable credit card to book on or a card with funds less than the amount of the first night we will not keep your reservation as valid. And we don't give any warning till the day of your check in. View House Rules

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Reviews & Ratings

  • Value For Money 4.7

  • Security 5.4

  • Location 6.5

  • Staff 6.0

  • Atmosphere 4.5

  • Cleanliness 4.4

  • Facilities 4.3

Latest Reviews

  • 8.9


    25 Jun 2022
    Really nice hostel. Big rooms, comfortable beds. They also had normal charging ports as well as Italian ones. Loads of books hear, though only the common room ones are to be exchanged, but you can read the other ones in the hostel. There was a piano as well, always a good thing.
    England, Male, 18-24
  • 5.1


    16 Jul 2022
    Very below average hostel compared to all the others I’ve stayed in in Europe. The worst thing about it was the heat, it was +35 degrees and there were no fans or AC, so we had to rely on open windows and doors. For security, there is a turnstile at the entrance with 1 staff member monitoring, but each room is unable to be locked, and there are only small lockers for your valuables. We only stayed 1 night and would not have liked to stay longer than 2 nights, especially with the high cost.
    Denmark, Couple, 18-24
  • 4.6


    15 Aug 2022
    I have found cockroaches
    Sweden, Male, 18-24
  • 4.6


    07 Jun 2022
    Showers stinked, bathrooms were really dirty. The room was fine and the recepcionist (at the night-shift) was friendly and ready to help. What bother me the most was the price was super high for such a poor facilities. The location is far from the center, you need to take the metro.
    Argentina, Male, 18-24
  • 4.0


    15 Jun 2022
    Worst atmosphere at this hostel! Would not stay here again the room was hot and had no air conditioning they only had a fan on the floor which I had a old man sharing the room with me he kept turning the fan on to him
    Australia, Male, 25-30
  • 3.7


    03 Sep 2022
    We waited 30 minutes to be seen at the "24/7 reception". We were not given keys and had to be buzzed in and out. We couldn't lock our room or showers and the doors were glass. There was no privacy. There was no air conditioning or fan. The window couldn't be left open as there was a lamp post outside the room. They advertised luggage storage until 7pm but it was actually a cleaning cupboard that could only be used until 3pm for an unknown reason. Breakfast was unavailable. This was 40€ a night.
    England, Female, 18-24
  • 3.7


    20 Aug 2022
    Don’t stay here unless you have to - nowhere to lock and store bags, area felt very unsafe
    England, Male, 18-24
  • 3.4


    09 Aug 2022
    The worst hostel ever stayed. Wifi not working. No lights in stairs working. There is no AC in rooms and italy heat with those type of room. Not acceptsble. Didnt sleep whole night instead sit in room balcony until morning to get out f that place. Dont recommend at all You cant even breathe in room how would you sleep in heat pack room
    USA, Male, 25-30
  • 3.1


    05 Sep 2022
    This place is NOT suitable for vacationers in any way whatsoever. The business model is to provide the barest minimum possible at the highest price possible to people desperately looking for a bed in an extremely expensive city and who know no better. Consider: - the kitchen had cockroaches crawling between the cutlery - no breakfast, unlike as advertised - no food is served - depressing, tiny bar - rude and unhelpful staff - no activities organized - no real common area to relax in
    India, Male, 25-30
  • 2.0


    13 Aug 2022
    Hi Team, This is the one of the worst hostel I have been in 3 years . There is no light in the room for whole night , no proper response at the reception or no wifi for whole night …
    India, Male, 25-30
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Currency Exchange
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Wi-Fi