Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

We have a colorful common area, the bar is open 24hrs and there are several wooden tables and chairs where you can comfortably sit have some fun or just chill out, listen to good music or just read a book..

In the hall there's a TV and a sofa for meeting people from around the world, thus creating a pleasant and multicultural atmosphere.
Our young and multilingual staff is always available to meet all queries. If you have problems getting here please do not hesitate to contact us.

Our hostel is located in very central area of the city, near by have lots of bars, clubs, discotheques and also next to the hotel is one of the best shopping areas. you can reach any point in the city by the public transport that stop near us.

Koala Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 16:00
Check out before 12:00.

Payment upon arrival by cash or credit card (with 5% commission)

City tax 2€ per person per night just for guests over 30 years

Free wifi
Breakfast included.

- We have a 24h bar so it's forbidden to bring alcoholic drinks from outside
- It's strictly forbidden to bring any type of food or drink in the dorms (except water)
- We provide sheets but not towels, bring yours. (we can rent one for 2€)
- if you will use our locker (free) bring a padlock to close it (otherwise we can sell it for 3€)
- mosquitos repellent (May to September)
- adaptor for power supply, italian plug can maybe be different
(we can sell a universal adaptor for 3€)
- ear plugs might be useful
- ATTENTION!! If you pay by credit or debit card we charge a bank commission of 5%
- if you are a group collect all your passports and money if you pay cash.
You can pay separately but only one payment by debit or credit card is allowed.
- check in time after 1pm
- check out before 12pm (after 10€ sanction) NO 'LATE CHECK OUT' EXISTS
- You can leave luggage after check out and collect them before 7pm, the service is free
- Guests older than 30 years must pay the holyday city tax of 2€ for each day of staying.

READ CAREFULLY and print attachment you receive from the property after booking.
ATTENTION: if you have used a disposable credit card to book on or a card with funds less than the amount of the first night we will not keep your reservation as valid. And we don't give any warning till the day of your check in. View House Rules


Make Milan your home from home at Koala Hostel. Catch a movie on our projector screen in the colourful shared lounge, or stretch out on a sofa in the hall after a day in the city. Like our 24-hour reception, our bar is open all day and night if you need a cold one (or fancy a chat). Plus, our multilingual staff are here to answer the questions Google can’t – still, feel free to log onto the free Wi-Fi. Make the most of our free breakfasts to top off your stay.


You’ll find us in central Milan, within walking distance of cafés, bars and impressive architecture. Cross Milan Cathedral off your list on day one, it’s just a 40-minute walk away. Sforza Castle can be reached on foot in 45 minutes too. Malpensa Airport is an hour away by public transport. Take the XP1 train to Milano Cadorna, then change for the M2 metro to Loreto – our nearest station and just a 3-minute walk away. From Milan Central Station, we’re 7 minutes on the M2 metro, or an 18-minute walk.

Rooms and Dorms

Stay in one of our mixed dorms or book into a female-only room. Most have en-suite bathrooms, and all come with free linen – just remember to pack a towel! We have air con to keep our rooms at a pleasant temperature. Your backpack can be stored safely in your locker, and we have padlocks for sale at reception.

Extras and activities

Check your free city map to make sure you have your tour plotted and perfected. Need cash? We have an ATM on-site to save you searching the streets. Meet with other guests and bond over a board game or a DVD. Or, show them your skills in the communal kitchen and cook up some pasta (or a speciality of your own home country!). Our laundry facilities are also there for you to use.

View House Rules

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Reviews & Ratings

  • Value For Money 6.9

  • Security 8.2

  • Location 8.1

  • Staff 7.7

  • Atmosphere 7.0

  • Cleanliness 7.4

  • Facilities 6.6

Latest Reviews

  • 10.0


    12 Jun 2019
    Clean and friendly. A problem with a noisy guest was dealt with swiftly and satisfactorily. Easygoing atmosphere, just like home!
    England, Male, 41+
  • 9.7


    03 Jun 2019
    Not perfect but for the price point, I can overlook the bad (not a lot!).
    USA, Male, 18-24
  • 9.4


    10 Jun 2019
    I was travelling alone for a conference. Stayed 8bed dorm with shared washroom. hostel provides value for money. Free breakfast, staff was courteous, never felt alone. The old lady at the reception although couldn’t speak English but was worried about my comfortable stay. The guy at the reception gave me free beer once. The common room is always full of solo and group travelers ready to make plans with you. I came to know about a lot of non touristy places from the staff. Made a friend for life.
    India, Female, 25-30
  • 8.6


    08 May 2019
    Was my first hostel as a solo female traveler and I felt completely safe and comfortable
    Australia, Female, 18-24
  • 8.3


    08 May 2019
    Very good hostel, nice and clean. Bar was very dead and wasn’t much atmosphere however overall good experience.
    England, All Male Group, 18-24
  • 7.1

    Very Good

    01 Jun 2019
    The public shower and bathrooms suck! They are ghetto! The rooms are nice, but bathrooms are gross, have never been cleaned, and the showers don't work! Out of the many hostels I've stayed at, this had the worst bathrooms. I don't plan on staying here again. I'm surprised this had a good rating online.
    USA, Male, 18-24
  • 6.9


    17 May 2019
    The guys at the reception were nice, the ladies were not exactly the most helpful people... rooms and bathrooms were ok, kitchen is tiny, Not sure if you can use it to cook. All in all it is a safe and simple way to spend the night
    Austria, Female, 18-24
  • 6.9


    27 Apr 2019
    What was good: - The rooms are spacious, beds are comfortable, and the in-room bathroom was probably one of the best I've seen in hostels so far What was bad - The breakfast options are below par to say the least. Probably the worst I've ever seen in hostels - You have to clean the dishes yourself even post-breakfast. While I do not consider it a burden (in the end I do it at home everyday), but I've never seen it in hostels - The common bathrooms are disgustingly dirty
    Russia, Male, 18-24
  • 6.6


    11 Jun 2019
    Great location; They added one extra bed cause the hostel was overbooked and they didn't even apologize. Very rude. The A.C. didn't work and it was around 35 degrees. They only had 3 power outlets and there were 7 ppl in the room. Horrible!
    Montenegro, Female, 25-30
  • 5.7


    08 Jun 2019
    There was no hot water. the pressure died when u turned heat up. had to go to airport unwashed. really not a great place. girl behind desk was nice though
    England, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's