Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

We have a colorful common area, the bar is open 24hrs and there are several wooden tables and chairs where you can comfortably sit have some fun or just chill out, listen to good music or just read a book..

In the hall there's a TV and a sofa for meeting people from around the world, thus creating a pleasant and multicultural atmosphere.
Our young and multilingual staff is always available to meet all queries. If you have problems getting here please do not hesitate to contact us.

Our hostel is located in very central area of the city, near by have lots of bars, clubs, discotheques and also next to the hotel is one of the best shopping areas. you can reach any point in the city by the public transport that stop near us.

Koala Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 16:00
Check out before 12:00.

Payment upon arrival by cash or credit card (with 5% commission)

City tax 2€ per person per night just for guests over 30 years

Free wifi

- We have a 24h bar so it's forbidden to bring alcoholic drinks from outside
- It's strictly forbidden to bring any type of food or drink in the dorms (except water)
- We provide sheets but not towels, bring yours. (we can rent one for 2€)
- if you will use our locker (free) bring a padlock to close it (otherwise we can sell it for 3€)
- mosquitos repellent (May to September)
- adaptor for power supply, italian plug can maybe be different
(we can sell a universal adaptor for 3€)
- ear plugs might be useful
- ATTENTION!! If you pay by credit or debit card we charge a bank commission of 5%
- if you are a group collect all your passports and money if you pay cash.
You can pay separately but only one payment by debit or credit card is allowed.
- check in time after 3pm
- check out before 12pm (after 10€ sanction) NO 'LATE CHECK OUT' EXISTS
- You can leave luggage after check out and collect them before 7pm, the service is free
- Guests older than 30 years must pay the holyday city tax of 2€ for each day of staying.

READ CAREFULLY and print attachment you receive from the property after booking.
ATTENTION: if you have used a disposable credit card to book on or a card with funds less than the amount of the first night we will not keep your reservation as valid. And we don't give any warning till the day of your check in. View House Rules


Make Milan your home from home at Koala Hostel. Catch a movie on our projector screen in the colourful shared lounge, or stretch out on a sofa in the hall after a day in the city. Like our 24-hour reception, our bar is open all day and night if you need a cold one (or fancy a chat). Plus, our multilingual staff are here to answer the questions Google can’t – still, feel free to log onto the free Wi-Fi. Make the most of our free breakfasts to top off your stay.


You’ll find us in central Milan, within walking distance of cafés, bars and impressive architecture. Cross Milan Cathedral off your list on day one, it’s just a 40-minute walk away. Sforza Castle can be reached on foot in 45 minutes too. Malpensa Airport is an hour away by public transport. Take the XP1 train to Milano Cadorna, then change for the M2 metro to Loreto – our nearest station and just a 3-minute walk away. From Milan Central Station, we’re 7 minutes on the M2 metro, or an 18-minute walk.

Rooms and Dorms

Stay in one of our mixed dorms or book into a female-only room. Most have en-suite bathrooms, and all come with free linen – just remember to pack a towel! We have air con to keep our rooms at a pleasant temperature. Your backpack can be stored safely in your locker, and we have padlocks for sale at reception.

Extras and activities

Check your free city map to make sure you have your tour plotted and perfected. Need cash? We have an ATM on-site to save you searching the streets. Meet with other guests and bond over a board game or a DVD. Or, show them your skills in the communal kitchen and cook up some pasta (or a speciality of your own home country!). Our laundry facilities are also there for you to use.

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.8

  • Security 8.2

  • Location 8.2

  • Staff 8.1

  • Atmosphere 7.6

  • Cleanliness 7.9

  • Facilities 7.8

Latest Reviews

  • 10.0


    31 Jan 2020
    This hotel was my first choice and I was not disappointed. All of the staff are extremely friendly and courteous.
    Panama, Male, 25-30
  • 10.0


    31 Dec 2019
    The staff at Koala Hostel were so kind and welcoming. We asked if we could come early and leave our bags before check in time and they said that was totally fine. Our room (two dorm beds) was wonderful. All of the staff members were so helpful and nice. Highly recommend Koala Hostel to everyone visiting Milan!
    USA, Couple, 18-24
  • 9.1


    05 Jan 2020
    Only stayed for one day, but it seem as very good hostel, the location is very close to the metro, the rooms and beds are clean and comfortable. The only thing I didn't liked was the staff on the day I was that didn't seem very helpful (I asked for information about how to get a taxi in the morning and the guy in the reception didn't care so much about my need, was a simple question and any staff in any hostel in the world would be helpful).
    Brazil, Male, 25-30
  • 9.1


    30 Dec 2019
    It was a lovely place, the staff was really nice. We met interesting people and made good friends. The location is quite convenient. It takes no more than 15 min to reach the center with the metro, if not less. The rooms and bathrooms were clean and pleasant. We slept like babies. The hostel was definately a good choice. Would recommend :)
    Bulgaria, Female, 18-24
  • 8.0


    30 Jan 2020
    I only stayed for one night so I can't tell much about it. Staff were friendly and kind with me. You need to use a card to get into the hostel and they have lockers for your stuff. You need to bring your own knock. Clean enough.
    Mexico, Female, 18-24
  • 8.0


    11 Jan 2020
    The hostel is 2 minutes away from Loreto Metro Station. All the touristic places are 10-15 minutes away with metro. Overall it’s a value for money.
    India, Male, 25-30
  • 6.0


    09 Feb 2020
    Won't call this place awesome, but it is okay. If you're just looking for a place to crash. For a night or so. There was this one guy (native) at the reception, won't name him but super uncooperative . He had no idea about the city once i asked about events / activities. His mobile was more of a priority than answering me. But rest of the people were okay.
    Pakistan, Male, 18-24
  • 5.1


    17 Feb 2020
    The hostel is difficult to find due to its location down a side street. It's also very basic - what you see is what you get, and the facilities are minimal. The bathroom facilities were especially bad; only one bathroom had soap and they all smelled quite strongly of urine. The showers were also quite unpleasant.
    Ireland, Female, 18-24
  • 4.9


    17 Jan 2020
    Staff were useless. Didn't offer any advice or tips and were not friendly. Location is okay but of a walk to get to the centre. Hostel was basic but really really noisy at night. Toilets are pretty dirty and did not get any hot water.
    England, Male, 25-30
  • 2.9


    22 Feb 2020
    When we arrived we were shown to our room in pitch black because someone was sleeping. We were given two lockers, but both were being used and we have to move around stuff in the dark. I wasn’t given a pillow, there wasn’t soap and the toilet to guest ratio was laughable. Staff seemed uninterested, I’ve had better breakfasts whilst fasting for lent and the room smelt like a**e. I felt more clean not having a shower that using it. In 7 years, This is the first hostel I’ve left early. Solid 2/10
    England, Male, 18-24
Read all reviews


  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Currency Exchange
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Wi-Fi