Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

No refund on cancellation, no show or reduction in numbers after payment.

Additional Terms and Conditions

Key Deposit of Rp.100.000,-/key set upon check in.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Krowi Inn, a boutique backpackers hostel in Surabaya, welcome you with clean, comfortable spring beds and hospitality with a home-away-from-home feel right in the city center! Perfect place for short or long stay. Our spring beds and sheets are of high quality, and all our rooms are non-smoking and have air conditioning.

Hot showers, free WiFi, drinking water and personal lockers are provided. PC, LCD TV and cable channels are available in the common room. Krowi Inn is also able to help arrange your Mt. Bromo and Mt. Ijen tours for you. Your comfort is our goal.

Located in the city center, in the business district of Darmo and Diponegoro, we're close to everything that any travellers could possibly need- bus station, cheap eateries, convenience stores, ATMs, post office, the Zoo, Sutos mall, and more! It is also an ideal place to stay to visit family, relatives, or friends in hospital within the vicinity. Limited parking space is available.

Promotion: Complimentary simple breakfast of noodle + egg and coffee/tea is provided. View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.1

  • Location 7.6

  • Staff 9.1

  • Atmosphere 6.6

  • Cleanliness 9.3

  • Facilities 8.4

Latest Reviews

  • 10.0


    03 Jul 2019
    This is the perfect place to stay if you’re just passing through Surabaya for a night or two and need a clean, quiet place to crash. There’s AC, Wifi, lockers, clean bathrooms, and noodles for breakfast. Its easy to get Grab or Gocar right from this hostel, and there are several kaki limas (food carts) and Indomarets (convenience stores) within walking distance. Not too far from bus terminal either. I arrived late from my bus, in the middle of the night, and the owners were very helpful.
    USA, Female, 25-30
  • 10.0


    23 Oct 2018
    This was superior in almost every sense: excellent staff, cooperative hostel mates, good (private) transportation, and DYNAMIC EFFECTIVE WiFi! Highly recommended, certainly gets my “Wheel of Approval!”
    USA, Male, 41+
  • 9.7


    02 Feb 2019
    Gwan, the owner, was the best! He essentially became our tour guide and drive us to great restaurants and attractions around town. He and his wife were extremely helpful for planning our itinerary to Bromo, Ijen, and around Bali. The shared bathroom/showers are acceptable, the bedrooms are clean, breakfast is cooked warm for you in the morning and they provide safe drinking water free for guests! They even let us keep our bags there for the day after we’d checked out. Would highly recommend!
    USA, All Female Group, 18-24
  • 9.1


    25 Dec 2018
    Clean, comfortable and very helpful owner and staff.
    Australia, Male, 25-30
  • 8.6


    25 Jul 2019
    pretty relaxed atmosphere. close to surabaya zoo. I felt the dorms were not the most spacious.
    India, Male, 25-30
  • 8.3


    04 Sep 2019
    Its a nice place, kinda shame that Inwas alone there but that is no fault of establishment
    Slovakia, Male, 25-30
  • 8.3


    11 Aug 2019
    Quiet and peaceful place to stay. Provided breakfast was yummy and the beds were comfortable. Very secure place with hospitable staff.
    USA, All Female Group, 18-24
  • 7.7

    Very Good

    06 Aug 2019
    Great for a stopover coming from the airport but no one else seemed to be there! It was very quiet. Would not recommend for solo traveller at all. Meant that we got a room to ourselves which was lovely travelling with someone else. Room was clean and great. Breakfast was basic but nice. Staff were helpful. Did not leave hostel as didn't feel very safe in the local area as two young female travellers.
    England, Female, 18-24
  • 6.9


    17 Jul 2019
    Everybody says how friendly the staff there is, which was the reason i went there. I didn‘t see a lot of friendliness actually which was kind of a downer to my expectations. There are a LOT of mosquitoes in this place, especially in the inner area and the toilet/shower. We also had some inside of the room what made it really difficult to relax. The area is not really nice, there is nothing around. You can book good and priceworthy trips to Bromo or Ijen.
    Switzerland, Male, 18-24
  • 4.0


    14 Nov 2018
    Disappointed with this place. Surprised at how many reviews there are. When I got to the hostel I was the only traveler there for an entire day. No atmosphere. The lounge and common areas are also extremely hot as no fans or AC in those areas.
    England, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Utensils
  • 24 Hour Reception
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Wi-Fi