Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Les Balcons Hostel

Book more than 2 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

There's four reasons why Les Balcons its the better decision you can make:
1. Best Cleanliness: Unfortunately, not something to take for granted in many other hostels, but we do take this seriously.
2. Most Amenities:We're centrally located and close to the sights, all our rooms come with comfy wooden beds and every bed have a lockers with key for your belongings. You'll get a free set of bed linen, free Wi-Fi (in all hostel), hot water, a guest kitchen for free use and the help of us with all essential information about the going-ons in town.
Our chill out space upstairs serves cheap drinks and food, laundromat and dryer (with extra cost), 24 hours reception service, no curfew and no lockout.
3. We're the hostel from travellers for travellers: We have travelled the world ourselves - so we know first-hand what you're doing and what you expect from us.
4.Security lockers for each bed. Because your personal objects are very important, we have lockers for each bed. We will give you at the check-in time a safety key to save your luggage.

Les Balcons Hostel the location in the centre of the city gives you the change to explore with comfort, We are situated in the heart of Popayán and all the sights are within easy walking distance, also we have a supermarket in front of us and many shops around.

All our rooms come with comfy wooden beds, every bed have a locker with key for your belongings and every bed have a power point so you can charge your devices without get up. You'll get a free set of bed linen, free Wi-Fi (in all hostel), we take seriously the cleanness and our balconies are considered one of the most beautiful in the city.

Les Balcons Hostel Policies & Conditions:

Cancellation policy: 24 hours before arrival.

Check in from 15:00 to 23:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.

Taxes included.
Breakfast not included.

No curfew.
Non smoking.
Age Restriction: 18+ years only.
The maximum period of stay is of 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.7

  • Security 7.3

  • Location 7.3

  • Staff 7.3

  • Atmosphere 6.0

  • Cleanliness 7.3

  • Facilities 6.7

Latest Reviews

  • 10.0


    01 Feb 2021
    It was a very nice stay ay the Hostel, the staff was extremely Nice and showed me around some parts of the city. Everything was very clean and really enjoyed My stay.
    Mexico, Male, 25-30
  • 9.7


    12 Jan 2020
    Great location very close to the plaza. Friendly and helpful staff and cheap laundry service. The beds are huge and really comfortable. Well equipped kitchen and everywhere was really clean. Not that sociable but I doubt many places in Popayan are!
    England, Couple, 18-24
  • 9.7


    16 May 2019
    Best beds so far! Really enjoyed the cleanliness, located right in the middle of the city
    France, All Female Group, 18-24
  • 9.4


    05 Jun 2019
    Perfectly located and you get buzzed in every time so feels very secure. Not that much by way of social atmosphere but if you’re just passing through for a couple of days a great place to stay. Staff are super nice!
    Ireland, Female, 25-30
  • 8.9


    16 Nov 2019
    I enjoyed my time here in this cozy hostel. Great security, huge lockers with a key. Good showers and very clean. Nice staff and breakfast. Close to everything and an easy walk from the bus terminal. I would stay here again.
    Australia, Male, 41+
  • 8.6


    17 Aug 2019
    My stay at Les Balcons Hostel was relaxed. In my first night the hostel was almost empty but I enjoyed it. The laundry service is very cheap, the beds comfy, bathroom huge with a hot shower. The stuff is super friendly. The breakfast is super easy, just 2 slices of bread and two eggs scrambled or fried. The atmosphere was a bit boring because I was almost the only person, but there is a place with couches and a TV and some tables in the breakfast area, so maybe it's more social if it's fuller.
    Germany, Female, 18-24
  • 8.0


    08 Jan 2020
    Very chill hostel the beds were comfortable but the lockers did not work when I was there. Also the breakfast finishes very early.
    England, Male, 25-30
  • 7.7

    Very Good

    25 Jan 2020
    The hostel is super clean and quite spacious and modern which I like. Big kitchen if you want to cook and sofa area if you want to chill. However a few things about this hostel could have been better . Firstly the woman who works reception in the evenings isn’t very friendly , struggled to communicate with her at all. Secondly there is no atmosphere in his hostel . Which is a shame as he has a good table area and sofa area . Also it’s quite annoying having to ring the bell every time.
    England, Male, 25-30
  • 2.0


    08 Dec 2020
    We arrived and it was completely closed, we paid for nothing
    Panama, Female, 25-30
  • 2.0


    19 Jun 2019
    I arrived early in the morning only to find that nobody was around to answer the door bell. One of the customers tried to let me in but the door was locked from the inside, with the receptionist nowhere to be found. Luckily Popayán is a safe city, but a fundamental point of any hostel is to be available 24 hours in case travellers are unexpectedly delayed, as I was. I walked to another hostel, hostel Caracol, who were up and let me in.
    England, Male, 31-40
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • Games Room
  • Wi-Fi