Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being cancelled please View House Rules


Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.


Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.4

  • Location 9.6

  • Staff 9.7

  • Atmosphere 9.6

  • Cleanliness 9.0

  • Facilities 8.8

Latest Reviews

  • 10.0


    21 Sep 2020
    This hostel is AMAZING! The location is very central with loads of bars, restaurants and street food. The place is super clean, beds comfy, aircon works great, and WiFi works very well for the remote working travelers, the doors are secure and there’s always someone at the front desk. The staff (Luis, Morgan, Gaby) are always there to help you plan and give recommendations. They have social activities every night, so it’s great for solo travelers looking to meet good people. A MUST STAY!!
    USA, Male, 31-40
  • 10.0


    17 Sep 2020
    Great people, great water pressure
    Israel, Female, 25-30
  • 10.0


    13 Sep 2020
    Such a wholesome experience staying at Mama’s. Met some amazing people & ate THE BEST breakfasts every morning (seriously some of the best food I had in Tulum). I booked a private room & it was such a great value. Of course I extended my stay, as most do. Luis, Gabby, Tom & Morgan were especially great hosts—thanks again for everything!! Hope to return again soon❤️
    USA, Female, 25-30
  • 10.0


    11 Sep 2020
    Truly a home away from home, the owner and his staff made me feel very welcomed and this was easily my favourite hostel in Mexico. Shoutout to the staff for making my stay so enjoyable! I cant wait to come back.
    Canada, Male, 25-30
  • 10.0


    09 Sep 2020
    This was easily the best hostel I have ever stayed at. Tom and Gabby (and all the volunteers) make this place feel like home and the good vibes and home-y atmosphere are felt the second you walk in the door. Everyone here is chill. The breakfasts are delicious. The beds are comfortable. Everything is clean. The wifi is strong enough for multiple people to stream at once. The place is next to everything you need. Make sure you have flexible flights bc you will stay longer than planned.
    USA, Female, 25-30
  • 10.0


    08 Sep 2020
    It was one of the best experiences I ever had when I stayed at the mamas home hostel. A place to really call home. The staff are super attentive, Gabby will do anything to make you have the best accommodation!! Rosi and otti with the best breakfasts in the world !! if you don't believe me, see for yourself! Xoxo
    Brazil, Female, 25-30
  • 10.0


    08 Sep 2020
    This place is really amazing. The staff is very thoughful, Gaby, the manager, is incrible, she resolves everything. The breakfast is a great point too, and have vegetarians options. Go and enjoy yourself!
    Brazil, Female, 25-30
  • 10.0


    08 Sep 2020
    Traveling while covid is happening, tough circumstances, but mama’s home made it possible/responsible. There was great company all throughout, exceptional staff (Morgan), and curiously cool co-guests. WiFi/hammocks/hostel puppy (Luna:) Need a paragraph to talk about mama Rosi, her spirit shines through this hostel and her breakfast is a little piece of that light; let it fill you up as you start your day. Unlimited Q&A with the staff, got tips for everything I wanted and more...way more.
    USA, Male, 25-30
  • 10.0


    08 Sep 2020
    Such an amazing place great vibe and clever location, you have all near by, staff is so rad we had cool family dinners and breakfast is wonderful Mama Rosi took well care of all of us. Tom and Gabbi keep on the activities hanging out in cenotes, beach and sunsets, and beerpong, piña coladas and cocktail nights make all bound together and have sweet times! Thanks Mama’s Home such a great experience in paradise!
    Mexico, Male, 25-30
  • 10.0


    01 Sep 2020
    The sign at the door that reads 'Welcome Home' sums up Mama's Home perfectly. The beds are great, air-con, good guest kitchen, and amazing location. But what makes MH so special is the people. Tom, Gabby, Mama Rosi, Otti and the volunteers work so hard to create a beautiful family environment, with organised day trips and activity nights, or just chilled hangouts at the hostel. I couldn't recommend this hotel enough, I guarantee you'll extend your stay (everyone does). Also, Mama's breakfast!!!!
    Australia, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners