Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun. This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio, and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family. An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's. Please note: Reception hours 07.30-23.00 Check-in: 3:00 pm Check out: 11:00 am Breakfast included (8 - 10 hours) and Kitchen available Credit cards not accepted +9 pax group bookings not accepted Drugs: NOT ALLOWED If you are going to arrive after 9pm, please let us know so your booking is not being canceled please We do not accept any pets View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.7

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.3

  • Facilities 9.1

Latest Reviews

  • 10.0


    12 Jan 2022
    This hostel is so good I actually didn’t like Tulum at all until I stayed here! Such good chill vibes, mama herself makes the breakfast for us every day :’( you can bring your own booze so it’s a much more homey vibe compared to the other hostels (I also stayed at che and straw hat). They have activities every day & evening. The location is also really nice compared to Che, much more nice stuff around. I wish I could stay longer!
    England, Female, 25-30
  • 10.0


    17 Dec 2021
    Best hostel I’ve stayed in. The atmosphere is unbelievable here, you will have no problems meeting people!
    Canada, Male, 18-24
  • 10.0


    16 Dec 2021
    Great Hostel, the staff is really nice and helpful. The Hostel's activities are amazing, specially the piña colada night and the family dinner.
    Mexico, Male, 31-40
  • 10.0


    16 Dec 2021
    Really nice hostel - very good vibes, easy to meet people, both day and night activities. Loved it there. The pina coladas were great also
    Denmark, Female, 25-30
  • 9.7


    21 Dec 2021
    Fabulous spot for solo backpackers! Group activities for daytime and evening, friendly staff, and quiet hours so you can actually sleep. Don't miss out on the food, either: breakfast is an event, and Mama made the best Christmas dinner and I've had in years
    USA, Female, 31-40
  • 9.4


    25 Dec 2021
    Amazing, friendly staff. The vibes from this place are great -- it's a strong community and the volunteers were so welcoming. I would definitely stay here again. My girlfriend and I had a blast. Thanks Mama!
    USA, Male, 31-40
  • 9.1


    12 Jan 2022
    Mamas house is the best hostel we’ve stayed at in Mexico, so friendly and welcoming with nice activities you can do with the hostel members and staff during the day and night times. We instantly wanted to stay longer when we arrived and if ever back in Tulum would definitely stay there again 🍆❤️
    England, All Female Group, 18-24
  • 8.3


    11 Jan 2022
    Great environment! Great stuff, cool vibes in the evening. Its not a party hostel but definitely not a boring one. The stuff are organizing cool activities one in the morning one in the evening me and my friends had a lot of fun :) Definitely good value for money, they just cold do little better with the showers.
    Israel, Male, 18-24
  • 7.1

    Very Good

    23 Dec 2021
    Cosy hostel run by a Mexican mama! Gives off an amazing family atmosphere and provides activities during the day and night. Breakfast included is outstanding! Bathrooms are a bit dirty but spacious, so are the rooms. More lockers would be nice. A bit overpriced now but definitely worth staying a night or 2
    Belgium, Male, 18-24
  • 6.3


    01 Jan 2022
    This hostel is very well connected and I can recommend it for a stopover for one night. However the facilities have seen their best times maybe 5 years ago. Everything is quite worn down. For one day the showers we're not working and the other night there was a electricity blackout. Best thing about the hostel are the activities, which take place almost every day and the very authentic Mexican breakfast!
    Germany, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners