Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being cancelled please View House Rules


Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.


Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.5

  • Location 9.7

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.1

  • Facilities 9.0

Latest Reviews

  • 10.0


    26 Nov 2020
    Amazing atmosphere. The staff is super helpful and encourages a really fun community feel. Nice and chill but still sociable. Would highly recommend, especially for solo travelers!
    USA, Female, 25-30
  • 10.0


    10 Nov 2020
    Our stay at Mamas was excellent. The location is hard to beat and the staff is very helpful and friendly. Gabby and Daniela took us on day trips to the local attractions. Mama also cooks the best breakfast every morning, it’s always different and delicious. Wish we could have stayed longer, our next trip to Tulum we will be staying at Mamas.
    USA, Couple, 25-30
  • 10.0


    01 Nov 2020
    Great stay, great people! And the breakfast is amazing, really!
    Sweden, Male, 25-30
  • 10.0


    31 Oct 2020
    Mama's home is an absolute home away from home! In fact, it's the type of place that ends up feeling more like home than wherever you actually came from. Gourmet breakfast freshly prepared every morning w. unlimited coffee (huge perk!). Clean and spacious spaces. Above all else, the friendliest, down to Earth staff that immediately make you feel like family the moment you step in. A hop, skip and a jump away form a bunch of incredible restaurants and modes of transportation. Highly recommended!
    USA, Female, 31-40
  • 10.0


    22 Oct 2020
    My time at Mama's was perfect. I came to Tulum originally for Scuba diving and quickly found myself surrounded by awesome people spreading good vibes. You'll meet Tom, a world traveler committed to providing guests with an A+ experience. The Hostel offers everything you want; socializing, downtime, wild weekends, taco's and hospitality!! ...Just a disclaimer, "Mama's House" isn't just a name, it's real. "Mama" actually comes daily to cook and check on her traveling children. Highly recommend!!
    USA, Male, 31-40
  • 10.0


    16 Oct 2020
    Mama’s Home was perfect. The staff are so wonderful and I really felt welcomed. This was my first trip traveling solo and staying in a Hostel. It was incredible. The atmosphere made it so easy to meet people and connect. Lots of good ideas and experiences shared with both guest and staff. It really does feel like coming home. Especially the incredible breakfasts. Thanks Mama for a wonder experience. I will definitely be back.
    USA, Male, 41+
  • 10.0


    13 Oct 2020
    I didn't know what to expect from this hostel, but I was definitely surprised! There are many things here: the warm welcome from the managers, the stories from the volunteers, the love of Rosy (mom), she cooks delicious! Her food makes you feel at home. The cleanliness of the room is perfect! It smells delicious, and everything is so clean. The bed is really cozy and comfortable. From the moment you walk through the door of Mom's house, everyone will greet a friend they have not met before.
    Mexico, Female, 25-30
  • 10.0


    24 Sep 2020
    I had a really great stay at Mamma's House. Rooms were clean and tidy, hosts were very friendly and the breakfast was top draw (they were even kind enough to save it for me to eat a bit later as I was busy each morning). I would definitely recommend it to any traveller looking for a good value hostel!
    England, Male, 31-40
  • 10.0


    21 Sep 2020
    This hostel is AMAZING! The location is very central with loads of bars, restaurants and street food. The place is super clean, beds comfy, aircon works great, and WiFi works very well for the remote working travelers, the doors are secure and there’s always someone at the front desk. The staff (Luis, Morgan, Gaby) are always there to help you plan and give recommendations. They have social activities every night, so it’s great for solo travelers looking to meet good people. A MUST STAY!!
    USA, Male, 31-40
  • 9.4


    29 Nov 2020
    I can’t even begin to explain how the staff treated everyone like family. The staff went out of their way to answer any questions & make sure guests knew the best places for food, tours, bikes, buses, etc. Danny was super helpful & even gave me a google link to all of the best places! Also, the BREAKFAST... was... amazing! “Mama” actually cooks in the mornings & is super nice. It is right next to the bus stop to go to the private beach & only a few blocks from the main strip of food & shopping.
    USA, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners