Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around on the patio and meet other guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio, and common areas. The brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.

Please note:
Reception hours 07.30-23.00
Check-in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9 pm, please let us know so your booking is not being canceled, please
We do not accept any pets View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.6

  • Location 9.7

  • Staff 9.8

  • Atmosphere 9.8

  • Cleanliness 9.3

  • Facilities 8.9

Latest Reviews

  • 10.0


    20 Jun 2022
    Mama's Home really feels like home. Very clean, best hostel breakfast ever with changing menu every day, well-equipped kitchen facilities if you want to make your own food, well situated, comfortable, and very friendly helpful staff and many activities. It's a great place to meet people and socialize and share activities or just chill on your own.
    USA, Male, 41+
  • 10.0


    17 Jun 2022
    This is a really great hostel if you like to chill or party. It’s quiet after 11 which is nice. everyone goes out to party so you can get some good sleep. The hostel has a really great staff and an attentive manager. They all do a great job at creating chill atmosphere. The breakfast is great, group activities are fun! I’d stay here again for sure!
    USA, Male, 25-30
  • 10.0


    08 Jun 2022
    So I stayed at Mama's Home Hostel for 4 nights and absolutely recommend it! It was my first international trip in about 3 years and my first time staying in a hostel and it was so worth it. The best things about it for me were the staff who were other traveler's themselves, the daily day and night activities, and the other traveler's I met there. Good location and only a few blocks from Centro and hard lights out by 11pm for the early-birds to get their rest. 10/10 would stay again!
    England, Male, 31-40
  • 10.0


    26 May 2022
    Couldn’t have asked for a better stay. Staff was friendly and accommodating, vibes were on point, and I loved the daily excursions. Will stay again
    USA, Male, 25-30
  • 9.7


    14 May 2022
    I didn't particularly like Tulum but staying at Mama's Home was great! It's a very social hostel and I met so many people there as a solo traveler. They have daily activities planned. It's also in a great location just off the main road in downtown Tulum which was very convenient. Rooms were very clean and the breakfast was great. I would stay there again :)
    Canada, Female, 25-30
  • 9.4


    21 Jun 2022
    Authentic, laidback vibes in a humble setting. In a more local area away from the hustle and bustle of tourists. AMAZING GOURMET BREAKFAST. Locals cook for you every morning and it was the best food I had while I was in tulum. Also have bikes for rent and can easily get around town on them.
    USA, Male, 18-24
  • 9.1


    21 Jun 2022
    Good spot- the main hang out area is inviting and looks nice. I had a private room and it was decent, nothing special, the shower had some problems, but was affordable so was happy with it. Friendly staff
    USA, Male, 25-30
  • 9.1


    22 May 2022
    Great hostel, really chilled and daily activities so it is easy to meet people. The breakfast is hands down the best I have ever had at a hostel, it is as if you are at a fancy restaurant. Beds are good enough and there is air conditioning so you can sleep well. Close to the main area so you can go out and party but also the option of having a chilled night here as they turn the music off at 11pm. Best of both worlds!
    Australia, Male, 18-24
  • 8.0


    06 May 2022
    Great hostel, amazing atmosphere and friendly staff with good recommendations. Breakfast is always yummy and changes everyday. Activities day and night make it easy to meet people!
    England, Female, 25-30
  • 6.9


    12 May 2022
    Ok hostel, fairly good atmosphere. Bathrooms, dorms and other facilities all a bit tired and could do with some work. Great breakfast though!
    New Zealand, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners