Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being cancelled please View House Rules


Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.


Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.7

  • Location 9.8

  • Staff 9.9

  • Atmosphere 9.8

  • Cleanliness 9.4

  • Facilities 9.3

Latest Reviews

  • 10.0


    04 Jun 2021
    really nice hostel, with lots of friendly staff and the atmosphere is generally really good. Great place to meet new people!
    Netherlands, Female, 18-24
  • 10.0


    29 May 2021
    Definitely MY BEST HOSTEL in TULUM! Everything was perfect, the people and the amazing atmosphere, the staff is great and go out with everyone after the quiet time in the hostel, the breakfast is great and everyday different one, you have lockers and A/C at the 6 bed dorms as much as you want! (all the day!), everything is clean the wifi is fantastic and the common area is great ! It’s very hot during the day but you definitely go explore the Cenotes around! Definitely coming back there!!!
    Israel, Female, 25-30
  • 10.0


    24 May 2021
    Where solo travelers make friends without being a party hostel. That’s very rare to find. It’s nearly impossible not to make friends here. Also very clean, good AC in the smaller dorms but not good in the large dorm, WiFi is pretty good but not good enough to do a lot of video calls for work. Staff are fellow travelers. Mama is the life of the party. Breakfasts are 10/10. Highly recommend booking a smaller dorm because you get the amazing AC in those. Everyone eats together and goes to a bar
    USA, Male, 25-30
  • 10.0


    18 May 2021
    Mama's Home is the best hostel I have ever stayed at! From the daily breakfasts made by Mama herself (seriously out of this world, deluxe meals that are included with the price of your stay), to the friendly and welcoming staff, to the beautiful and colorful outdoor community space by the palm tree...this hostel radiates an energy that is truly magical. If you stay here, be prepared to be treated like family. ¡Muchas gracias a todos en la Casa de Mamá! I can't wait to come back home 💛
    USA, Female, 25-30
  • 9.7


    24 May 2021
    I cannot recommend Mama’s Home enough. It was the perfect balance between social/partying and calm/relaxing. Staff are sooo friendly. And the included breakfast is incredible!!
    France, Male, 18-24
  • 9.7


    14 May 2021
    Great place to stay! I can't wait to book again! The food was amazing and everyone is so friendly. I highly recommend.
    USA, Female, 18-24
  • 9.4


    02 Jun 2021
    Great stay! Met a great group especially my first week and everyone was very social. Even mama comes to salsa and limbo and party with us. Hostel volunteers know the other hostels with pools where we can go to at night and join with them. Staff was knowledgeable of all activities and transport. Left my passport in room and Gabby was awesome and met up with me in PDC to exchange. Amazing authentic breakfast. Hardworking cleaners scrub every inch of place daily. Beautiful art all over wall
    USA, Male, 25-30
  • 9.1


    23 May 2021
    I had an absolute blast at Mama's Home and hope to return in the future. The location is central to everything in Tulum and the hostel arranges excursions and nightly trips to local bars. It's a social hostel and really feels like a big family. I made real friends here and was sad to leave. Accommodations are fair and the hostel is kept VERY clean. Biggest minus was just that the WiFi is horrible. If you're planning on virtual work you'll need to budget a short work to a co-working space.
    USA, Male, 31-40
  • 9.1


    16 May 2021
    Best place in Tulum for a solo budget traveler! Met so many amazing people! The daily activities really help with that. And Mama is the absolute sweetest!
    USA, Female, 25-30
  • 8.9


    29 May 2021
    Great location, very nice communal area and deliiiiiiicious breakfast made by mama’s every morning! The rooms are ok, the staff is great - especially Gabi! Really went out of her way to help usb
    Russia, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners