Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being cancelled please View House Rules


Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.


Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.7

  • Location 9.9

  • Staff 9.9

  • Atmosphere 9.8

  • Cleanliness 9.5

  • Facilities 9.3

Latest Reviews

  • 10.0


    26 Feb 2021
    I originally only booked this hostel to escape a party hostel. I only booked one day to begin with and at check in, one of the volunteers told me that I would extend my stay. I didn’t think I would considering i’ve never extended stays before but they staff and guest were so welcoming that i extended for a multiple more days. If you want to have a genuine conversation and meet real people who still like to party, I would highly recommend this hostel. And the breakfast that is included is amazing
    USA, Male, 25-30
  • 10.0


    25 Feb 2021
    Real laid back great vibe. Staff is great & Mama makes an amazing breakfast every morning that’s included
    USA, Male, 31-40
  • 10.0


    13 Feb 2021
    We loved our stay at Mama's Home, that is exactly what it feels like, a home. The staff is amazing, so friendly and helpful. The communal area is nice, colorful and open, a wonderful place to chill and meet great people. They have activities going on during the day and night so there is always something to do. The breakfast was delicious and they offer vegan and vegetarian options. All around great vibes, would definitely recommend.
    USA, Female, 25-30
  • 10.0


    10 Feb 2021
    Gabs is the best manager ever she is so bloody giving! and mama oh mama what a cook and a lovely person return anytime for the vibe and the location is where you want
    Ireland, Male, 25-30
  • 10.0


    06 Feb 2021
    Gabby! It was very nice to meet you! Thank you for being so kind and making my stay so enjoyable! Hope to see you again someday! And Tom, you as well! Good work on making such a welcoming environment! I will be back with friends someday!
    USA, Male, 25-30
  • 10.0


    04 Feb 2021
    At Mama’s you just feel like at home. Easy to connect with the other guests, very welcoming staff, mama’s breakfast, just miss them (different everyday) and very well located in the centre of Tulum.
    Canada, Male, 25-30
  • 10.0


    31 Jan 2021
    Great hostel, amazing vibe. People who work there really do their best to make you feel welcomed.
    Estonia, Female, 25-30
  • 10.0


    28 Jan 2021
    Mama’s hostel is a place you intend to go for a few nights and want to stay forever. The vibes there are so chilled and everyone is so welcoming! The family dinner was a great way to meet people and actually one of the best meals I’ve had so far. The location is great, close to the bus station and yummy restaurants. I’m a solo female traveller and found is super easy to make friends. Big thanks to Tom, one of the owners, for being an all-round legend despite his appalling banter ;)
    England, Female, 18-24
  • 9.7


    04 Feb 2021
    I've stayed in 3 hostels in Tulum and this is the best one. It doesn't have the newest or best facilities, but it is reasonably priced, great social vibe, amazing breakfast cooked by mama, nice kitchen, common area to meet people, and friendly staff. Will definitely be coming back soon.
    USA, Male, 18-24
  • 9.4


    27 Jan 2021
    Mama’s Home is the best and the staff and the breakfasts are part of what makes it so great. The people that stay there are really friendly, and there is always something to do! Really a good choice for solo travelers like myself who are looking to meet people for activities. The only concern with the security is that there is nowhere to safely lock a bike up. If you leave it overnight in the bike rack outside, there is a good chance it will be stolen. So just rent it for the day!
    USA, Female, 41+
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners