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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. We will guarantee that you will have the best time in Tulum.



Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours)
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being cancelled please View House Rules

Overview

Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.

Location

Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.4

  • Location 9.6

  • Staff 9.7

  • Atmosphere 9.6

  • Cleanliness 9.0

  • Facilities 8.7


Latest Reviews

  • 10.0

    Superb

    07 Jul 2020
    What differentiates Mama's from other hostels? It's unique culture. Tom and David have ingrained a chill, inclusive, family vibe through and through - you can feel it from the artwork, to the guests, all the way to the staff who make amazing breakfasts! Stay at Mama's if you want to meet the most interesting travelers who are genuinely open to learn and share. The beds are comfy, strong A/C, and kick-ass volunteers like Gabby. What more can you ask for? Highly recommend for solo travelers!
    USA, Male, 25-30
  • 10.0

    Superb

    26 Jun 2020
    Best Hostel i have stayed at in my whole trip! Even with the current situation the Hostel planned heaps of fun activities to keep everyone busy and was especially good for a solo traveler to meet loads of great people! The staff are super friendly and helpful, great with helping book trips, giving inside knowledge or even just having a beer with. The Girls in the morning are so friendly and cook the best breakfasts, restaurant quality all included in the price. I will be back!
    England, Male, 25-30
  • 10.0

    Superb

    25 Jun 2020
    I booked for 1 night and ended up extending for a few more. Stuff is very friendly and helpful and make you feel like at home since the first moment. The building is so nice, there are really cool murals and several plants that gives an special and peacefull vibe. I'll come back, one of mi favourite hostels. Dont miss the fabulous breaktast! See you soon!
    Canada, Male, 25-30
  • 10.0

    Superb

    16 Jun 2020
    I stayed for ten nights at Mommas. I have traveled the world and have stayed in many hostels. Momma's has beat them all. When I checked in the owner told me 'welcome to the family' and that was exactly my experience. The staff and volunteers are very kind and helpful. Every day we all would gather together for activities and share meals. The rooms are clean and simple (not a five star hotel of course!) and any issues are quickly resolved by the staff. I highly recommend this hostel!
    USA, Male, 31-40
  • 10.0

    Superb

    14 Jun 2020
    Really nice hostel with really nice people! Is the second time I stay at Mamas Home and they never fail! Rosis breakfast, the best in town! Recommended 100%.
    USA, Male, 31-40
  • 10.0

    Superb

    07 Jun 2020
    Best hostel ever! At least, is the best hostel in Mexico. The staf is so helpful and the atmosphere they create is fantastic. They make you feel like at home. I'll definitely come back!
    USA, Male, 31-40
  • 10.0

    Superb

    15 Mar 2020
    The best staff possible, very relaxed atmosphere, a convenient location. The breakfast every morning is fantastic. Easily the best hostel in Tulum
    USA, Male, 25-30
  • 10.0

    Superb

    12 Mar 2020
    Our stay at Mama’s Home was absolutely amazing. There’s a reason people always end up staying longer than they originally intend. The staff are super welcoming and the experience I had was something I won’t soon forget.
    Canada, Female, 18-24
  • 10.0

    Superb

    10 Mar 2020
    Undoubtedly the best hostel in tulum
    India, Male, 25-30
  • 9.1

    Superb

    21 Mar 2020
    I had a great time at Mama's. The staff was particularly friendly and they made me feel at home from day one. There is a great vibe at the hostel and loads of opportunities to meet people. Gracias amigos!
    Spain, Male, 31-40
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Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Entertainment
  • Board Games
  • Wi-Fi


Awards

  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

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