Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. We will guarantee that you will have the best time in Tulum.



Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours)
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 7pm, please let us know so your booking is not being cancelled please View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.4

  • Location 9.5

  • Staff 9.7

  • Atmosphere 9.6

  • Cleanliness 9.1

  • Facilities 8.7


Latest Reviews

  • 10.0

    Superb

    17 Apr 2019
    Mama’s home offers the best atmosphere and service. The staff are so friendly and they always make the night a good one. Free Cuba Libre night, or ceviche night which was super amazing. The breakfast is also the best we’ve had. We really enjoyed our stay here. It’s not a party hostel, but definitely a good place to meet new people.
    Norway, Female, 18-24
  • 10.0

    Superb

    03 Apr 2019
    Best hostel! I loved everything about it...very sad to leave this place because you feel like home from the moment you enter. I knew the breakfast was good from all the reviews and YESSS they're absolutely amazing!! I would recommend this place to everyone.
    Canada, Female, 25-30
  • 9.7

    Superb

    21 Apr 2019
    We really enjoyed our stay at Mama’s house! The breakfast was amazing as well!
    Canada, Female, 25-30
  • 9.7

    Superb

    04 Apr 2019
    I had the best time here! Great staff and I was lucky to meet a lot of cool people. Highly recommended! Close to pretty much everything - if not bike is your friend.
    Norway, Female, 25-30
  • 9.4

    Superb

    19 Apr 2019
    Great hostel with good vibes, clean rooms and excellent day to day things happening. It’s a bit confusing who works there though and who’s just hanging out
    India, Female, 18-24
  • 9.4

    Superb

    14 Apr 2019
    The best vibe of any hostel I’ve stayed at in the Americas. Excellent breakfast. Stay here.
    New Zealand, Male, 31-40
  • 9.4

    Superb

    12 Apr 2019
    Mama's Home is awesome. Great atmosphere, super easy to meet people, killer breakfast and the location is perfect. Also, the guy that runs the place, Luis, is top notch. There's no hot water, but with the heat outside in Tulum who really cares. I wouldn't say it's a party hostel, more chilled out vibes. As a solo traveler it's a great spot to meet people and the common areas do close at 11 so everyone ends up going out together which is good fun.
    USA, Male, 31-40
  • 9.4

    Superb

    11 Apr 2019
    Loved my stay at Mama's home! Very convenient location, 10minute walk from the downtown ADO bus station. Staff are very friendly and helpful and a great atmosphere in the hostel, where day trips are planned and free drinks in the evening to socialise, although quiet at 11pm for those that want to sleep. Breakfast is INCREDIBLE and water provided. Highly recommend.
    England, Female, 25-30
  • 9.4

    Superb

    03 Apr 2019
    A great chill place with good vibe. Quiet after 11:00 pm!!👍
    USA, Male, 41+
  • 9.1

    Superb

    21 Apr 2019
    Very helpful and fun staff! The complimentary breakfast was authentic local dishes and so delicious! All in all, one of the best hostel experiences around!
    USA, Male, 41+
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
General
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Towels for hire
Entertainment
  • Board Games

Awards

  • 2017

    1st, Continent Winners North America

  • 2017

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

View all Award Winners

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