Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

No penalty for cancellation 48 hours prior check-in.
Cancellations made within 48 hours to check-in or No show are non refundable.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Mayan Monkey Hostel Cancún

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Welcome to the newest hostel in Cancún! Mayan Monkey Hostel Cancun offers a new standard in an astonishing location 2 min walk to the beautiful white sand beach! The hostel features a floating pool and a huge bar with an amazing lagoon view, a cosy hangout area were you can enjoy the sunset surrounded by people from all over the world and all amenities a backpacker could wish. We can also help you with booking tours to the main eco parks, ruins, attractions, snorkeling or diving in the 2nd Biggest Coral Reef in the World. Our staff can help you find your way to the best parties and attractions, just come to reception and speak to one of our friendly staff members! Continental breakfast is served daily from 7:30-10:00 am. One of the most important traits is having our Chef personally cooking fresh on a daily basis; we serve an all-you-can-eat continental breakfast.

Right at the Hotel Zone, located where all the big resorts and party are at. By the lagoon, across the street from the beach. In addition,. you can also visit other famous attractions of the city such as Mercado 28, Olímpico Andrés Quintana Roo and the Planetarium of Cancun, amongst other important attractions of our city.

Beautiful brand new rooms, we have dorms fitting 6, 8, 10 and 12 people (all of them with two ensuite bathroom, except for the 6 bed-dorm which has one). Every bunk bed with a privacy curtain, bed lamp and USB plug, big locker with a plug inside as well. Private bedrooms for two people available, all ensuite bathroom.

Mayan MonkeyHostel Cancun Policies and Conditions:

Cancellation policy: 48 h before arrival. In case of a late cancellation or No Show, you will be charged full stay.

A deposit of $50 USD will be charged at the time of check-on for all reservations in Private rooms. In the case of any damages/theft of the room, the deposit will be retained. If the damage/theft is greater than the amount of the deposit, the guest will be required to pay the total amount of the repair/replacement. This deposit is 100% refundable in the case there is no damage/theft of the room.

Check in from 15:00 to 23:00.
Check out before 12:00.
Payment upon arrival by CASH. No credit cards accepted.

Taxes and fees not included.
Continental breakfast Included
No curfew.
We do not accept customers younger than 18 years of age.
No smoking in rooms. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 9.7

  • Staff 8.9

  • Atmosphere 9.0

  • Cleanliness 9.1

  • Facilities 9.1

Latest Reviews

  • 10.0


    05 Sep 2019
    Excelent....very well run hostel.... Special thanks to Karime at the front desk who went out of her way to help me with my reservations and where to go
    USA, Female, 41+
  • 10.0


    27 Aug 2019
    Ivan, Adrian and Gabriel!!!! So good. The most caring and capable staff I met in Mexico. Great service and a great hostel. These guys do an amazing job and this place has an amazing vibe. Modern facilities and great location! Thank you!
    England, Male, 25-30
  • 10.0


    26 Aug 2019
    Best hostel I've stayed at! Rooms are very clean and have lots of space for sorting your stuff out. Lockers are big and have charging ports. A/C is always on. Two showers and two toilets per room. Atmosphere is excellent with a pool, great music and a great bar (reasonably priced). Staff are lovely and happy to help with anything. Genuinely no faults especially for the price.
    England, Male, 18-24
  • 10.0


    25 Aug 2019
    Amazing, super clean and comfortable. Very affordable. Highly recommend.
    France, Female, 18-24
  • 9.7


    01 Sep 2019
    This hostel is the best I've seen in Mexico.. perfect location and very social, everytime I return there I make new friends
    Israel, Male, 25-30
  • 9.7


    25 Aug 2019
    I had no issue staying at this hostel. This hostel is in perfect location with a great atmosphere. My only issue I had was I missed my morning excursion (which was entirely my fualt) the problem I had was, when I spoke to the front desk about missing the excursion I booked with them on their website, I was told they could put me on another day. She told me I was placed on a Thursday morning excursion but when that morning came the driver never showed up for me. That was upsetting because I cut m
    USA, Male, 25-30
  • 8.0


    09 Sep 2019
    They charge you an extra fee when you get there so it's going to cost you more than the listed price. Staff were inconsistent with prices etc when we talked to them. Cool facility. Slide was closed idk why. Beds were nice. Rooms were cooled extremely well. I was a little cold actually because they only give you a thin sheet. You cannot bring your own alcohol in and they water down their liquor a LOT
    USA, Male, 25-30
  • 7.1

    Very Good

    23 Aug 2019
    Great facility—modern building with a pool/bar space with a live DJ. This is pretty sick if you are not looking to sleep. Found the staff cold and impersonal - they repeatedly called grossly overpriced cabs for us (scammed an extra $40). Second, they heavily biased us for their own expensive tours. To be clear, this hostel is more a business than a haven for young travelers. They are happy to take more of your money for day trips, upgrades, etc. Best look elsewhere for helpful staff.
    USA, Male, 18-24
  • 6.0


    31 Aug 2019
    I would definitely not stay here again. Run as such a big business and really couldn't care less about their guests. So many things went wrong during our stay e.g. locked out of our room, waiting to check in for almost an hour, facilities mentioned that were actually unavailable e.g. hairdryer, softener for laundry after we had paid, extra tariff on certain breakfast to name a few. Very impersonal place to stay, nice, modern and clean place but it's not enough.
    Ireland, All Female Group, 25-30
  • 3.7


    03 Sep 2019
    Good location, and looks pretty. They are the only positives. - Staff are rude and unhelpful - No security at night - Several problems with our booking and being locked out of our room - no outside alcohol, only their expensive in house beer.... It’s a big business hostel. They do not care for their guests
    Australia, Male, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • Foosball
  • Games Room
  • Wi-Fi