Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

- Smoking is strictly forbidden anywhere inside the building. Smoking within the building will be fined 200.00€.
- Any guest found using drugs of any type within the building will be fined 250.00€ and asked to leave the premises immediately. Again, neither deposit nor refund will be given back.
- Hanging clothes or linen from windows or balconies is strictly forbidden and will be fined 190.00€.
- Using fire extinguisher, hose or pull the fire alarm without force majeure, will be fined 500.00€
- Lost and found will be kept for 30 days.
- It is forbidden to walk around the building in underwear or barefoot.
- All consumptions must be paid right away.
- For the consumption of food and drinks feel free to use the common area in the -2 floor. We kindly ask you to get rid of the litter once you finish.
- Any card lost means 10.00€ from the deposit lost.
- Keep the rooms tidy to facilitate the cleaning service’s work.
- The daily cleaning service operates from 11.00h until 15.00h.
- If the guests staying are under 18, we will need an authorization from an adult.
- Check in time for groups is from 15.00h.
- It is not allowed to change the assigned rooms.
- One group leader must be the one in charge to deal with the reception. In the check-in, this person should be the only one staying in reception while the group is waiting outside the building or in our common areas (-2 floor).
- If the group have breakfast included, they will have 30’ assigned in advance to have breakfast at our common areas (-2 floor).
- All the rooms will be inspected at the check-out day.
- We offer free luggage storage until 14.30h. Unfortunately, we cannot always facilitate groups who need to leave luggage later than this time. If your group is going to arrive before 14.30h, please, advise us at the time of booking so a luggage room can be organized.
- We must receive a rooming list for each group at least 1 week prior arrival. This list must include the name and birthdate of the guests, their passport/ID number, passport/ID number issue date and nationality and what room they are staying in.
- The group leader will leave 10.00€ for every guest staying, in cash, as a security deposit. This deposit will be not refunded if:
- Members of the group are misbehaving in or outside the building, being noisy or causing damage to the property
- Interfering with fire alarm, smoking within the building, or misusing fire extinguishers or hoses.
- Members of the group are found eating or drinking within the rooms.
- Balconies have anything hanging from them (clothes, towels, flags, etc.)
- This list is not conclusive.
- Deposit MUST be paid by CASH. If everything is ok, the check-out day, we will proceed to refund it.
- Guests will be expected to reimburse Mola! Hostel for any damages caused by inappropriate behavior during their stay.
- In the unusual circumstances that more people arrive, they will be asked to pay the rack rate at check-in.
- Please, keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen.
- Please, ensure that all guests have adequate travel insurance. We do NOT take responsibility for any lost or stolen property.
- In the event of Force Majeure (governmental action; fire; flood; insurrection; earthquake; power failure; riot; explosion; embargo; transportation interruption of any kind; terrorist attack; acts of God…) affecting your booking, the company reserves the right to receive any outstanding payments in connection to your confirmed booking.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

In our hostel you will enjoy the city of Madrid in a different way.

Mola Hostel is a new conception of hostel. We consider it as a poshostel, by our design, decoration and good vibes in a completely renovated building. There are over 40 rooms where you will enjoy all the tastes and the flavours of Madrid. The hostel has rooms for 2 people (private rooms) for 4, 6, 8 or 10 people, with mixed and female dorms. Our rooms are cozy and comfortable with amazing views of Madrid

Our friendly staff will be happy to help and advise on everything you need to guarantee you an unforgettable stay in Madrid. The hostel is in the middle of the old town of Madrid. We are five minutes away from Puerta del Sol, Plaza Mayor and many more charismatic sightseeings, Prado Museum is 20 minutes away, the same for the Royal palace or the Reina Sofia Museum.

Mola Hostel Policies & Conditions:

Non-refundable (Non-refundable)
The guest will be charged the total price if they cancel.
You take care of all payments directly with the guest.

Flexible - 1 day (General)
The guest can cancel free of charge until 1 day before arrival. The guest will be charged the first night if they cancel within 1 day before arrival.

Payment methods: cash, credit cards or debit cards.
Deposit: 10 euros security deposit paid only in cash at the check-in.

Check in from 3:00 PM
Check out before 11:00 AM.

Taxes included.
Towels not included - 2 EUR renting per towel.
Padlock not included

24 hours Reception
No curfew.

Kids under 18 years can`t have a shared room even if they are with an adult.
Only if they take a private room.

Kids under 18 cannot be accommodated if they are not accompanied by an adult. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.6

  • Security 9.0

  • Location 9.7

  • Staff 8.9

  • Atmosphere 7.9

  • Cleanliness 9.2

  • Facilities 8.1

Latest Reviews

  • 10.0


    19 May 2022
    위치가 일단 큰길가라서 안전하고 침대 커버는 아주 깨끗하다. 보안도 철저하고 카페테리아에 식기가 준비되어있고, 전자렌지와 오븐 사용 가능하다. 박물관 궁전 다 10분 거리로 걸어가기 가능. So clean bed sheets. And You can use microwave and oven. Nice and safe location of the city. Recommend!!
    South Korea, Female, 31-40
  • 9.4


    14 May 2022
    Everything was incredibly clean and orderly. The bathrooms were exceptional and beds comfortable. However, Our room got very hot at night which was not great. It wasn’t very social of a hostel during the night we were there
    USA, Male, 18-24
  • 9.4


    13 May 2022
    Mola was amazing! We (2 girls; early twenties) completely recommend staying here. Rooms were clean and comfortable. The location was incredible, right in the heart of the city and shopping district. We highly recommend the pub crawl that this hostel offers; 20 euros and they take you to 3 bars and 1 night club + a shot at each place. Totally worth the money, and we felt safer with the staff. Only complaint was lack of a real kitchen space; Madrid is expensive so it would’ve been nice to cook.
    Canada, All Female Group, 18-24
  • 8.9


    18 May 2022
    Fun hostel to stay at, great staff that were super helpful. Met some wonderful fellow travelers in the basement common area. Breakfast is convenient and there is something for everyone. The air conditioning was broken in my room for the first day and a half and after asking repeatedly, they were able to fix it. No storage for your bags pre check in but the basement is a cool, comfortable location to wait at until check in.
    USA, Female, 18-24
  • 8.3


    19 May 2022
    The place is perfectly located. Staff was alright. The beds and room was very nice, however caution for anyone needing to climb onto the top bunk. The built in ladders are not particularly easy to get up and down with. As well, the shower had black mold growing all over the ceiling from lack of cleaning. Overall, the place was great for a night or two if you're just looking for a centrally located hostel. No nightlife, or visiting spot to socialize and meet friends at the hostel.
    USA, Male, 25-30
  • 7.7

    Very Good

    21 May 2022
    Las chicas de recepción fueron amables y las habitaciones estaban bien, sin embargo, me pareció pésimo que no nos permitan dejar nuestras maletas, tanto como a viajeros que llegaron antes del check in como a los que se iban después del check out. Nunca me había pasado algo así en un hostel y es algo que valoro mucho, nos dijeron que estaban "full" y su solución fue uno que estaba cerca pero era pago extra por lo que nunca antes me han cobrado. Es una lástima, no lo recomendaría solo por eso.
    Peru, Female, 25-30
  • 7.7

    Very Good

    11 May 2022
    Beds are comfortable, bunk stairs are made of wood & creek loudly. There is air conditioning, but our room was VERY hot the entire stay. Front desk controls the temp in each room, said they had it set to the lowest, but was clear it wasn't working. Everyone complained, but they did nothing. Also, there was a man in the room for TWO nights who they figured out had come in without paying, & was just sleeping there. Not sure how - but my key card opened many doors than just our room so?? Scary.
    USA, Female, 41+
  • 6.9


    11 May 2022
    The location of this hostel was wonderful. However the air conditioning was broken and I went to the front desk 4 times to tell them it was extremely hot in the room. Every time they said they would check and that it was set to 19 degrees and I told them the unit was not blowing any air and that it was easily 28-30 degrees in the room. No one ever came to check the room, only said it was set to 19 and should be fine. Additionally, there was someone crashing in the room that wasn’t even supposed to be at the
    Canada, Female, 18-24
  • 6.6


    23 May 2022
    Hostel was okay. If you’re a solo traveller I wouldn’t recommend as it’s more like a hotel than hostel. Social areas aren’t social at all
    England, Female, 18-24
  • 5.7


    19 May 2022
    There was no air-conditioner in our room. When it’s 2am and your room is like a sauna and your body is overheating it’s obviously too late to pack up all your things and move to another hostel. If I had known this I never would have stayed at this hostel. The man at the front desk lies and pretends he’s going to turn the air conditioner on in your room but from reading other reviews it’s clear that they just do not work. Me and my whole room couldn’t sleep because of the heat.
    Australia, Female, 25-30
Read all reviews


  • Linen Included
  • Air Conditioning
  • Elevator
  • Hair Dryers
  • Key Card Access
  • Towels Not Included
  • Towels for hire
  • Wi-Fi


  • 2019

    1st, Most Popular Hostels Madrid

View all Award Winners