Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Leader of the group will have to pay 50% of the total cost of the reservation as a deposit via Paypal or by credit.
Any changes to the reservation can be made up to a month before the date of arrival.

2-week cancellation policy.
If cancellation is made outside of this time, the deposit will not be refunded.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Children nor animals are not permitted to stay in the hostel

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Excellent Cleanliness
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Property Description

Red Panda Hostal is an amazing new hostel in the center of Playa Del Carmen. A relaxing getaway where you check-in as a guest and leave as a friend. We are only four blocks from the beach and a 2-minute walk to 5th Avenue.

We offer:
Free Breakfast (Except Tuesdays)
Bicycles for Rent
Fresh fruit from our local market.
Free daily activities to join like cinema nights and more!

Red Panda Hostal is a great environment for solo travellers, digital nomads, long-term backpackers and cosy couples.

All of our rooms are set up with Wi-Fi.

Plenty of areas to relax in, like our lounge and library area, tranquil garden and refreshing pool. Every evening we put on a different event like our open roof cinema night, BBQ’s and beer pong!

We also work with the local community to host different workshops for you to take part in. As you will see our hostel is beautifully painted with murals by local artisans. We welcome any artists to stay with us as an exchange if they want to leave their mark!

Visitors will be greeted in English and Spanish :)

Red Panda Hostal is four blocks from the beautiful Caribbean sea. Next door is Marzan's Fruteria and a 5-minute walk from the local supermarket.

Dormitories at Red Panda Hostal
You have two options, an 8-bed female dorm or a 12-bed mixed dorm. Both of our rooms are equipped with Key-Card locker storage, A.C, ceiling fans and bathrooms with hot showers and environmentally friendly soap and shampoo.

We offer 3 deluxe private rooms. All of our rooms have their own private bathroom. The rooms have been decorated beautifully, they are large and clean, plenty of storage facilities, air conditioning and ceiling fans for hot summer nights, Smart T.V’s and all of our rooms overlook the garden areas.

We have lots of games in reception if you want to play beach ping pong, cards, dominos or take an afternoon to play some board games.

We also offer:
Chichen Itza Tours
Whale Shark Snorkelling
Pub Crawls and tickets to all the clubs on 12th street. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.2

  • Location 7.3

  • Staff 7.8

  • Atmosphere 6.5

  • Cleanliness 8.5

  • Facilities 8.2

Latest Reviews

  • 10.0


    13 Mar 2020
    This is an amazing hostel if you are wanting to enjoy Playa, and get a good night sleep (this is not a party hostel). Great location, super comfy beds, excellent shower pressure, everything super clean. Keycard lockers and entrance, staff super friendly and speak very good english. The breakfast is also the best hostel breakfast I have ever had in all my years of travelling, I would go back just for that buffet! Highly recommend!
    Australia, Female, 25-30
  • 10.0


    13 Mar 2020
    Best breakfast I’ve ever had at a hostel. Good location on a quiet street around the corner from a market and four blocks from the beach. Hot water and free shampoo/soap. A few nice areas to relax and nice touches like flowers. Staff answered all my random questions. Thanks guys I had a great time.
    USA, Female, 25-30
  • 9.1


    22 Mar 2021
    I loved this hostel, the breakfast is amazing, everything is very clean and the location is great. The only weird thing is I've seen the female staff using our toilet and coming to the room without knocking the door sometimes, which I though unusual. But despite of that I definitely recommend this hostel. The other staff are great. ps: it's not possible to cook in this hostel, just use a microwave.
    Brazil, Female, 31-40
  • 8.9


    19 Mar 2021
    Very quiet hostel if that’s what you’re looking for! I really enjoyed my stay here. Not far from the center but far enough so there’s no loud music when you’re trying to sleep. The beds are really nice and the place is probably the cleanest hostel I’ve ever stayed at! Also, the breakfast is incredible and free! There is no hot water but personally, with how hot it is in Mexico I liked the temperature. I would definitely stay again!
    USA, Female, 18-24
  • 8.9


    29 Dec 2020
    Stayed here for 7 nights in total, very clean and the staff were friendly and helpful. Enjoyed the breakfast and the chilled atmosphere. Great location, I would definitely stay here again.
    England, Female, 25-30
  • 8.6


    23 Jan 2021
    The place was really clean. Breakfast was good. They take covid very seriously, you get sprayed down by desinfection every time you enter the hostel which I don't know if that makes so much sense as covid spreads through the air
    Austria, Female, 31-40
  • 8.3


    28 Dec 2020
    Nice chill hostel. Unfortunately there’s not much of an atmosphere here as there’s no bar. Not really a social hostel. Pool is nice and the breakfast was amazing!
    Canada, Male, 25-30
  • 8.0


    31 Dec 2020
    This is the first hostel that I’ve stayed at. Overall I enjoyed my experience. Solar heated water for the showers; AC from 9pm-9am (you have to remind them); continental breakfast and eggs/chilaquiles to order; 7min walk to ADO bus terminal (turismo); CLEAN 🧽🧼; laundry service across the street 10pesos/kilo At night I recommend walking down Av. Benito Juárez. Stay on big streets. 1a sur is not well lite... AT ALL. Thera are a lot of abandoned buildings so it makes the block look suspect.
    USA, Female, 31-40
  • 4.9


    01 Apr 2021
    The reception staff are disinterested and have a bad attitude, they treat you like a burden rather than a guest. They spray your whole body with disinfectant every time you walk into the premises which is a harmful toxic substance that should be used on surfaces, not the skin this caused skin irritation. The dorm rooms look like a prison cell and they don’t even put mattress protectors over the mattresses, they make you make your own bed. The location isn’t close to the strip & it’s overpriced.
    England, Female, 25-30
  • 2.6


    10 Apr 2021
    This is honestly one of the worst hostels I have stayed at, if not the worst. The hostel looks new and clean, but once u get inside it's horrible. The security is ok but that's about it. The atmosphere is nonexistent since I was the only guest, some of the staff are super unfriendly and treat you like a burden. The internet doesn't work properly and they spray you with some stuff that is NOT meant for the skin when you enter. I would have written more but I am out of characters. Don't stay here.
    Norway, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Swimming Pool
  • 24 Hour Security
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi