Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Leader of the group will have to pay 50% of the total cost of the reservation as a deposit via Paypal or by credit.
Any changes to the reservation can be made up to a month before the date of arrival.

2-week cancellation policy.
If cancellation is made outside of this time, the deposit will not be refunded.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Children nor animals are not permitted to stay in the hostel

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Red Panda Hostal is an amazing new hostel in the center of Playa Del Carmen. A relaxing getaway where you check-in as a guest and leave as a friend. We are only four blocks from the beach and a 2-minute walk to 5th Avenue.

We offer:
Free Breakfast (Except Tuesdays)
Bicycles for Rent
Fresh fruit from our local market.
Free daily activities to join like cinema nights and more!

Red Panda Hostal is a great environment for solo travellers, digital nomads, long-term backpackers and cosy couples.

All of our rooms are set up with Wi-Fi.

Plenty of areas to relax in, like our lounge and library area, tranquil garden and refreshing pool. Every evening we put on a different event like our open roof cinema night, BBQ’s and beer pong!

We also work with the local community to host different workshops for you to take part in. As you will see our hostel is beautifully painted with murals by local artisans. We welcome any artists to stay with us as an exchange if they want to leave their mark!

Visitors will be greeted in English and Spanish :)

Red Panda Hostal is four blocks from the beautiful Caribbean sea. Next door is Marzan's Fruteria and a 5-minute walk from the local supermarket.

Dormitories at Red Panda Hostal
You have two options, an 8-bed female dorm or a 12-bed mixed dorm. Both of our rooms are equipped with Key-Card locker storage, A.C, ceiling fans and bathrooms with hot showers and environmentally friendly soap and shampoo.

We offer 3 deluxe private rooms. All of our rooms have their own private bathroom. The rooms have been decorated beautifully, they are large and clean, plenty of storage facilities, air conditioning and ceiling fans for hot summer nights, Smart T.V’s and all of our rooms overlook the garden areas.

We have lots of games in reception if you want to play beach ping pong, cards, dominos or take an afternoon to play some board games.

We also offer:
Chichen Itza Tours
Whale Shark Snorkelling
Pub Crawls and tickets to all the clubs on 12th street. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.3

  • Location 9.0

  • Staff 9.2

  • Atmosphere 8.1

  • Cleanliness 9.2

  • Facilities 9.0

Latest Reviews

  • 10.0


    13 Mar 2020
    This is an amazing hostel if you are wanting to enjoy Playa, and get a good night sleep (this is not a party hostel). Great location, super comfy beds, excellent shower pressure, everything super clean. Keycard lockers and entrance, staff super friendly and speak very good english. The breakfast is also the best hostel breakfast I have ever had in all my years of travelling, I would go back just for that buffet! Highly recommend!
    Australia, Female, 25-30
  • 10.0


    13 Mar 2020
    Best breakfast I’ve ever had at a hostel. Good location on a quiet street around the corner from a market and four blocks from the beach. Hot water and free shampoo/soap. A few nice areas to relax and nice touches like flowers. Staff answered all my random questions. Thanks guys I had a great time.
    USA, Female, 25-30
  • 10.0


    16 Feb 2020
    I came back because the first time was outstanding. This second time, just perfect. These folks keep their quality standard high and constant. Highly recommended if you want to be close to the great spots but also enjoy a nice, quiet night far from the noise. Thank you Red Panda :)
    USA, Male, 41+
  • 10.0


    13 Dec 2019
    Best place I've been in Playa del Carmen, and surrounding areas. Clean, quiet at night, delicious buffet breakfast with a la carte eggs from the chef, centrally located, and super safe. Great, ample, clean, ventilated showers and restroom area. Comfy beds, nice towels. High standards and attention to detail in everything. Will stay here again. Highly recommended. ¡Muchas gracias Red Panda!
    USA, Male, 41+
  • 9.7


    16 Jan 2020
    The hostel is clean and new and has a pretty chill vibe. It's possible to socialize although it's not a party hostel which is why I chose it. The bathrooms were a bit small and there wasn't always hot water in the showers, but overall a great hostel. And the breakfast is awesome!
    Norway, Female, 18-24
  • 9.4


    02 Jan 2020
    Very nice hostel in a quiet area of Playa. The staff is super friendly and helpfull too. The included breakfast is very good as well. Perfect to relax for a few nights.
    Germany, Male, 25-30
  • 8.9


    23 Dec 2019
    Besr breakfast ever!!! Nice big rooms, comfy beds, lovely communal areas. Only downside would be the cold showers and the weird toilet cubicle space. Would still stay again :)
    Australia, Female, 31-40
  • 8.6


    11 Jan 2020
    The hostel is well located, nice staff, good Wifi & clean rooms. There is good breakfast but you have to ask the chef to make you omelette or something else because otherwise he won‘t offer it to you ;) There‘s no hot water in the showers. Besides that I really liked my stay there.
    Germany, Female, 25-30
  • 8.0


    26 Dec 2019
    Good: -Some nice hotel like touches, such a good breakfast with chef making fresh omelettes etc to order and rooms cleaned daily with fresh sheets -Location is near the bus terminal and restaurants but also far enough away from the loudness of fifth avenue Could be improved: -Cold showers all three days and staff mainly shrugged it off as though it was common -Wifi up and down -Our room was at the front and we heard people being buzzed in all night which was quite loud
    Australia, Couple, 25-30
  • 6.3


    31 Dec 2019
    the toilettes were dirty, 12 people sharing the same shower and toilet, its complicated.. Didn't like the atmosphere, super noisy.. The location is amazing on the Quinta ..
    France, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Swimming Pool
  • 24 Hour Security
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi