Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Leader of the group will have to pay 50% of the total cost of the reservation as a deposit via Paypal or by credit.
Any changes to the reservation can be made up to a month before the date of arrival.

2-week cancellation policy.
If cancellation is made outside of this time, the deposit will not be refunded.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Children nor animals are not permitted to stay in the hostel

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Red Panda Hostal is an amazing new hostel in the center of Playa Del Carmen. A relaxing getaway where you check-in as a guest and leave as a friend. We are only four blocks from the beach and a 5-minute walk to 5th Avenue.

Red Panda Hostal is a great environment for solo travellers, digital nomads, long-term backpackers and cosy couples.

Red Panda Hostal is a Self CheckInn Hostal. Giving you the comfort of getting you to your bed has soon has you arrive.

All of our rooms are set up with Wi-Fi.

Plenty of areas to relax in, like our lounge and library area, tranquil garden and refreshing pool.

As you will see our hostel is beautifully painted with murals by local artisans.

Visitors will be greeted in English and Spanish :)

Red Panda Hostal is four blocks from the beautiful Caribbean sea. Next door is Marzan's Fruteria and a 5-minute walk from the local supermarket.

Dormitories at Red Panda Hostal
You have two options, an 8-bed female dorm or a 12-bed mixed dorm. Both of our rooms are equipped with Coded locker storage, A.C, ceiling fans and bathrooms with hot showers.

We offer 3 deluxe private rooms. All of our rooms have their own private bathroom. The rooms have been decorated beautifully, they are large and clean, plenty of storage facilities, Smart TV, air conditioning and ceiling fans for hot summer nights.

We have lots of games in reception if you want to play beach ping pong, cards, dominos or take an afternoon to play some board games.

We also offer:
Special prices for BE DIVING Diver Shop
Chichen Itza Tours
Whale Shark Snorkelling
Pub Crawls and tickets to all the clubs on 12th street. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.8

  • Security 9.8

  • Location 9.0

  • Staff 9.0

  • Atmosphere 8.2

  • Cleanliness 8.4

  • Facilities 8.4

Latest Reviews

  • 10.0


    13 Sep 2022
    Best hostel to stay if you're looking to chill and meet nice people! Good location too. Nice pool, clean facilities, big lockers (love it)!! The staff are amazing people, very helpful and provide anything needed! Big love to Carlos and Chris! Love you guys and thanks for the amazing stay!
    Israel, Male, 31-40
  • 10.0


    28 Mar 2022
    Clean, super comfortable spacious dorms with good beds and decent air conditioning. Hostel is large and spacious. Definitely a quiet calm vibe but in a place like Playa del Carmen that’s exactly what you want. A retreat from the madness.
    England, Male, 25-30
  • 9.7


    15 Apr 2022
    Loved the place, it was easy, friendly and comfortable. My only complaint is that the bathroom needed a very good scrub. The sink had damp mold around it. Other than that. I enjoyed my stay.
    England, Female, 25-30
  • 9.4


    20 Mar 2022
    Our first hostel experience was fantastic with Red Panda hostel. The staff, particularly Carlos were so responsive and quick to help us with any needs. Hostel felt spacious and clean.
    England, Mixed Group, 18-24
  • 9.4


    09 Mar 2022
    Lovely 2 night stay. The rooms were spacious and the staff were extremely helpful with any questions we had about Playa del Carmen. The lockers in the rooms were a great size and very useful. The bathrooms were nice but could have been a bit cleaner. The atmosphere was very relaxing. Only complaint was that the bins outside our room could have been emptied a bit more often as they attracted some bugs! Overall a great hostel especially for the price.
    England, Female, 18-24
  • 8.9


    12 Apr 2022
    We had such a lovely stay at Red Panda. The staff are really helpful and went out of their way to make us feel very safe! They gave us lots of helpful advice/tips for Playa del Carmen. There is a dive school attached which gives free taster dives, and we were also able to get free access to a gorgeous cenote through the hostel ! The hostel is located 10 minutes from the beach and also 5 minutes from Chedraui (huge supermarket) , which is also the colectivo stop. The hostel has a keypad to get into instead o
    England, Female, 18-24
  • 8.6


    01 Sep 2022
    I stayed one night in Red Panda Hostel. The private room was ok, big space and comfortable bed.
    Spain, Female, 31-40
  • 7.7

    Very Good

    28 Mar 2022
    Staff are extremely happy and helpful. Location is good. Not too loud but close enough to walk to everything. Room is basic, has good wifi, good ac and a tv. Showers below average. Shower curtain is all mouldy gives me the ick getting in the shower. Price Is a bit much for how basic it is but otherwise no complaints.
    England, Couple, 25-30
  • 7.4

    Very Good

    15 Mar 2022
    Arrived late and left early, only staying one night, so can’t say much about the atmosphere. Included towel was very nice. Female dorm was very spacious with ensuite bathroom. Outlets at every bed. Mattress was fine, nothing special. Large locker. Facilities seemed a bit run down. Could stand to be freshened up and considerably cleaner all round - bathrooms and dorm. Didn’t love having to make and unmake my bed when arriving late and very tired. Overall, it was fine for one night, prob not more.
    USA, Female, 31-40
  • 5.4


    20 Apr 2022
    Other than a smooth check in and a location close to the bus station this place sucks. My bed had two dead cockroaches next to it, you have to make your own bed like some train bunk, absolutely dead atmosphere for a hostel in playa. And they charge a silly amount for a dorm where the sound leaks from the bars next door. Get an airbnb instead.
    New Zealand, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Swimming Pool
  • 24 Hour Security
  • Bicycle Hire
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi