Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

This property has a 1 day cancellation policy. Failure to cancel more than 24 hours before 1pm of the day of arrival will result in a cancellation charge equal to the first night of your stay.

No shows will be charged for the first night of stay.

Any reduction in numbers must be made more than 24 hours before arrival or will be charged for the first night of stay.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Best location!! Free pancake and fruit breakfast!! Great coffee!! Close to downtown, bus terminals and the airport bus stop. An ideal place if you're passing through San Jose on your way to another destination. Inside the hostel there is a fully-equipped kitchen, dining room, TV room, backyard patio/garden, book exchange, computers with Internet, free WIFI, free coffee, sitting areas, showers with hot water, and luggage storage for returning guests. Visa and Mastercard are accepted :)

Relax Hostel is located one block from the east end of Parque La Sabana, just off the highway from the airport, one block south of Paseo Colon, on the west side of downtown San Jose. The bus stop for the airport bus is 4 blocks away, and the bus terminals are just a short taxi-ride. There are a few grocery stores, restaurants, bars, and other stores within a few blocks. The best place to shop for food is an open-air market open every morning, 7 days a week, about a 10-minute walk from the hostel.

The dormitories all have comfortable bunk beds with all bed linens provided, as well as towels and blankets. There are lockers equipped with electrical outlets just outside the dorms to keep your belongings in.

Relax Hostel's Policies & Conditions:

Check in from 13:00 to 23:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit card or PayPal.
Taxes included.

Cancellation policy: 24 hours before arrival.

Breakfast included.


No pets allowed.
Reception open 6am-12am midnight
(please coordinate entries and exits from 12am-6am with reception or administration beforehand) View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 9.4

  • Location 8.6

  • Staff 9.4

  • Atmosphere 8.8

  • Cleanliness 8.0

  • Facilities 8.3

Latest Reviews

  • 10.0


    21 May 2022
    Great guys running this place. Helpful, friendly and reliable. Showers are hot, beds are comfy, the vibe is very chill in the common areas. The stop to go for a night or two in San Jose.
    Canada, Male, 25-30
  • 10.0


    24 Apr 2022
    I stayed for 1 night, loved the hot water in the showers and slept great. It’s super close to Sabana Park, places to eat, and I felt safe walking around by myself. The hostel is clean and has a chill atmosphere. Other travelers were there and they all seemed really cool, though I didn’t get to chat much since I checked out early the next morning. Mike was dope to talk to and made great pancakes. I would def stay here again!
    USA, Female, 31-40
  • 10.0


    19 Apr 2022
    Good hostel! No complaints. Employees were nice and helpful. Free breakfast is a nice perk.
    USA, Male, 25-30
  • 10.0


    09 Apr 2022
    Loved it, everything is perfect. Including very nice breakfast:)))
    Netherlands, Female, 18-24
  • 9.7


    20 Apr 2022
    Loved it! I had everything I needed and it was a very cute place to stay with an open garden/chill area. Mike was very nice and helpful.
    Germany, Female, 18-24
  • 9.4


    18 May 2022
    Nice place, great staff, only stayed one night but people where super helpfull. Easy to get to with great instructions and pancakes!!
    Romania, Male, 31-40
  • 9.1


    09 May 2022
    Perfect transfer hostel! So welcoming crew, nice breakfast included, and good location.
    Norway, Female, 18-24
  • 9.1


    01 May 2022
    Great hostel for the Price! The host was amazing, and so was the pancakes. The location by the park was very nice
    Denmark, Male, 18-24
  • 6.3


    30 Apr 2022
    Kind of grim, just as many beds packed into rooms as will physically fit. Not enough bathrooms/showers for the amount of people so you’re often having to wait. Common areas are dark and dirty, we didn’t actually want to spend any time there. Pancake breakfast is the only positive thing.
    England, Female, 25-30
  • 4.9


    27 Apr 2022
    Bizarre place. Feels like you are in 2008 not sure why. Beds were extremely uncomfortable didn’t sleep a wink. Staff are very nice and good location to get to the airport. Also, there was a dog in the bed next to me which I wasn’t told about and I’m severely allergic to dogs so that was uncomfortable. Mixed feelings about this place!
    England, Male, 18-24
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • PlayStation
  • Wi-Fi