Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

This property has a 1 day cancellation policy. Failure to cancel more than 24 hours before 1pm of the day of arrival will result in a cancellation charge equal to the first night of your stay.

No shows will be charged for the first night of stay.

Any reduction in numbers must be made more than 24 hours before arrival or will be charged for the first night of stay.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Best location!! Free pancake and fruit breakfast!! Great coffee!! Close to downtown, bus terminals and the airport bus stop. An ideal place if you're passing through San José on your way to another destination. Inside the hostel there is a fully-equipped kitchen, dining room, TV room, backyard patio/garden, book exchange, computers with Internet, free WIFI, free coffee, sitting areas, showers with hot water, and luggage storage for returning guests. Visa and Mastercard are accepted :)

Relax Hostel is located one block from the east end of Parque La Sabana, just off the highway from the airport, one block south of Paseo Colón, on the west side of downtown San José.The bus stop for the airport bus is 4 blocks away, and the bus terminals are just a short taxi-ride. There are a few grocery stores, restaurants, bars, and other stores within a few blocks. The best place to shop for food is an open-air market open every morning, 7 days a week, about a 10-minute walk from the hostel.

The dormitories all have comfortable bunk beds with all bed linens provided, as well as towels and blankets. There are lockers equipped with electrical outlets just outside the dorms to keep your belongings in.

Relax Hostel's Policies & Conditions:

Check in from 13:00 to 23:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit card or PayPal.
Taxes included.

Cancellation policy: 24 hours before arrival.

Breakfast included.


No curfew.
Reception available 24 hours.
No pets allowed. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    17 Feb 2020
    I had a really great stay here. I was in the huge dorm with so many beds, but it felt safe and clean. Super friendly staff, pancakes breakfast was so so good. They have lockers with charging ports inside that really come in handy. Definitely recommend staying here.
    USA, Female, 18-24
  • 10.0


    05 Feb 2020
    All of the staff is very friendly and helpful. They have so much information posted in the open, easy to see. I will definitely be staying there on my next trip!
    USA, Mixed Group, 31-40
  • 10.0


    20 Jan 2020
    Best staff and lovely atmosphere. They have a communal kitchen that’s nicely organized AND feed you pancake breakfast every morning with REALLY good coffee.
    USA, Female, 25-30
  • 10.0


    20 Jan 2020
    Great place, awesome staff, nice facilities with plenty of room.
    USA, Female, 18-24
  • 9.4


    21 Jan 2020
    Friendly staff and great location
    Canada, Male, 31-40
  • 9.1


    06 May 2020
    While stuck in CR due to border closures, Relax Hostel was a great place to chill out. The employees were awesome and always made me feel at home. The owner even helped me out when I was in a jam after losing my ATM card. Thanks for everything! You guys rock!
    USA, Female, 31-40
  • 8.6


    28 Dec 2019
    If you're looking for a good-value place to crash in the city centre, this place is great. The staff were very friendly, the pancake breakfast was great, and it's very central. The rooms and bathrooms are basic, but the price is ace and I'd recommend :)
    England, Male, 31-40
  • 8.3


    26 Dec 2019
    The owner and the full staff were amazing and helped me a lot :) The beds could be a bit cleaner and also the bathroom. They have huge lockers which is great!
    Hungary, Female, 25-30
  • 7.4

    Very Good

    12 Dec 2019
    Owner is very nice and makes your breakfast in front of you in the morning. Location isn’t very good for the centre but ideal for us wanting a night before we headed to the airport. No lockers
    England, Male, 25-30
  • 6.9


    03 Mar 2020
    We slept here as a stopover for our flight because it is the cheapest option close to the airport. Staff was very friendly and a plus for the free pancakes in the morning. Although we didnt really like the atmosphere and the 14 dorm was not so nice, there wasnt even a leather to climb on the upper beds and everything was really close together. Big lockers were available what made it a bit better. Cleanliness was medium. For this price you can defo find a nicer place in SJ. One night was ok tho!
    Germany, Female, 18-24
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Book Exchange
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Tea & Coffee Making Facilities
  • PlayStation
  • Wi-Fi