Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rock Solid Backpackers Rotorua NZ

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Rock Solid Backpackers is very central, a few steps from Tutanekai Street, packed with high-street shops, cafés, Eat Streat with bars and restaurants and each Thursday we host our weekly Night Market here.

The Rotorua iSite, Government Gardens, Arts Village, Lakefront, Kuirau Park, Polynesian Spa and local Supermarkets are all within 10 minutes walk from the hostel. Rotorua Airport is 15 minutes by car. Public on-street metered parking is available, with free parking areas just two blocks away.

We pride ourselves on giving you the best possible experience during your visit to our bi-cultural city of Rotorua. Our hosts offer local expertise of natural geothermal features, Māori culture and tourism hot spots and can book many activities and tours for you at our Tour Desk.

We are the only hostel in Rotorua with the view of a 20m high rock climbing wall, showcased right from our guest lounge. The Wall offer our guests discounted rates! At reception we also offer FREE: WiFi, luggage and bike storage, guest phone and computers, book exchange, guitar, pool table, table tennis, DVDs and towels! Or if you fancy an alternative film head downstairs, to the Basement Cinema complete with a bar.

All rooms are cleaned to a high standard. Our dormitories include bed linen, lockers, heating and access to shared bathroom facilities. Our private ensuite rooms also include tea/coffee making facilities. There is a well-equipped, communal kitchen with cooking facilities and complimentary tea and coffee.

We are your home away from home!

Guest Notes:
- A valid Photo ID and credit card must be presented upon check-in.
- We are not a party hostel.
- Reception hours are 8am - 10pm.
- Late check-ins need to be arranged prior to arrival by emailing us!
- Children of all ages welcome if accompanied by adults, each child needs it's own bed and the whole room needs to be booked for private use. View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 8.6

  • Location 9.5

  • Staff 8.5

  • Atmosphere 7.4

  • Cleanliness 8.1

  • Facilities 7.6

Latest Reviews

  • 10.0


    07 Jun 2019
    The hostel has everything you need in a good location
    Australia, Male, 25-30
  • 9.7


    19 Oct 2019
    My time as a guest at Rock Solid was amazing! The kitchen is one of the best at any hostel I have stayed in. The staff are amazing and if you need any information they were great to answer the questions! I would highly staying here while in Rotorua.
    Canada, Female, 18-24
  • 8.9


    27 May 2019
    Great hostel, would stay there again
    USA, Male, 31-40
  • 8.6


    13 Jul 2019
    Friendly and helpful staff, located near the Hobbiton tour store, supermarket and bus stop.
    Colombia, Male, 31-40
  • 8.6


    13 Jun 2019
    I had a very good time in rotorua in the hostel. But i had wished for a common-area to stay after 10pm. I understand that they have to close the reception, but the kitchen is inside the locked area and it would be cool to have a room to stay and talk longer in the evening. I met some people and we had good talks but had to stay in the hallway to talk which was too loud for the people in the rooms. So a lounge room to stay in the evening after 10pm would be nice, the rest was all brilliant.
    Switzerland, Female, 18-24
  • 8.0


    30 Jun 2019
    Overall it was fine for a few days. It was nice that they had a climbing wall, that was easily my favourite part. However, you can only get wifi in the lounge which closes at 10pm. Kitchen also closes at 10pm so there's nowhere aside from the rooms for people to relax and have fun.
    Canada, Female, 25-30
  • 7.4

    Very Good

    21 Sep 2019
    I enjoyed staying in Rock Solid Backpackers Rotorua NZ. Best location to see the city around. Will be great if they provide cupboard in the private room rather than a set of two dining chairs with table. Found there is not much ventilation inside the Kitchen so sometimes cooked food smells remains a lot. Just wondering if could provide an air freshener inside a kitchen wall near to the entry gate.
    India, Female, 31-40
  • 7.4

    Very Good

    18 Sep 2019
    There was noise all night long, and smoking of cigarettes even though there were explicit requests not to do either.
    USA, Couple, 18-24
  • 7.1

    Very Good

    30 Nov 2019
    It's an okay hostel. Pros: Great central location, friendly staff. Cons: Large groups sometimes noisy, dorm rooms cramped.
    Canada, Male, 31-40
  • 7.1

    Very Good

    09 Nov 2019
    Stayed here for 1 night between bus journeys and that’s all I’d like to stay. It’s a basic hostel. Has everything you need but is in need of a serious refurbishment. Beds are super squeaky due to being old metal ones with springs. Every time one of my roommates rolled over it woke me up. Good for 1 night but I wouldn’t want to stay longer.
    England, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2016

    3rd, Continent Winners Oceania

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