Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rock Solid Backpackers Rotorua NZ

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Rock Solid Backpackers is very central, a few steps from Tutanekai Street, packed with high-street shops, cafés, Eat Streat with bars and restaurants and each Thursday we host our weekly Night Market here.

The Rotorua iSite, Government Gardens, Arts Village, Lakefront, Kuirau Park, Polynesian Spa and local Supermarkets are all within 10 minutes walk from the hostel. Rotorua Airport is 15 minutes by car. Public on-street metered parking is available, with free parking areas just two blocks away.

We pride ourselves on giving you the best possible experience during your visit to our bi-cultural city of Rotorua. Our hosts offer local expertise of natural geothermal features, Māori culture and tourism hot spots and can book many activities and tours for you at our Tour Desk.

We are the only hostel in Rotorua with the view of a 20m high rock climbing wall, showcased right from our guest lounge. The Wall offer our guests discounted rates! At reception we also offer FREE: WiFi, luggage and bike storage, guest phone and computers, book exchange, guitar, pool table, table tennis, DVDs and towels! Or if you fancy an alternative film head downstairs, to the Basement Cinema complete with a bar.

All rooms are cleaned to a high standard. Our dormitories include bed linen, lockers, heating and access to shared bathroom facilities. Our private ensuite rooms also include tea/coffee making facilities. There is a well-equipped, communal kitchen with cooking facilities and complimentary tea and coffee.

We are your home away from home!

Guest Notes:
A valid Photo ID and credit card must be presented upon check-in.
We are NOT a party hostel.
Reception hours are 8am - 10pm. Late check-ins can be arranged by emailing us on View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.1

  • Security 9.0

  • Location 9.1

  • Staff 8.8

  • Atmosphere 7.0

  • Cleanliness 7.2

  • Facilities 7.6

Latest Reviews

  • 10.0


    07 Jun 2019
    The hostel has everything you need in a good location
    Australia, Male, 25-30
  • 9.7


    11 May 2019
    Only stayed one night, a really nice hostel, great location and sense of security. Spanish guy who checked me in (can't remember his name) was lovely and welcoming. Rooms are nice and spacious and the bathrooms come with hairdryers and are super clean. One down sight is the top bunks on the bed are so high up it's impossible to charge your phone unless left on the ground at night but not a big deal!
    Ireland, Female, 18-24
  • 9.4


    28 Apr 2019
    Well suited for backpackers. Clean rooms. Good staff. Good atmosphere. Great location. One complaint is REALLY squeaky beds so if you're a light sleeper could be a major problem but otherwise great place to stay.
    USA, Female, 18-24
  • 9.4


    29 Mar 2019
    The beds were actually really comfy!!!
    USA, Male, 18-24
  • 9.1


    19 May 2019
    Love rock solid! The common spaces are big, clean, and fun - ping pong table, comfy couches, and they even threw on GOT every week for the hostel guests! The rooms were very clean and had big storage lockers. The staff was helpful and booked activities for us too! Recommend for sure
    USA, Couple, 18-24
  • 8.9


    27 May 2019
    Great hostel, would stay there again
    USA, Male, 31-40
  • 8.9


    07 Apr 2019
    I liked this hostel, the atmosphere is great and the staff is AMAZING. The beds are "Rock Solid" haha! Couldn't help myself. The bathrooms/showers were a bit on the dusty/dirty side but not overly so. Overall great first time hostel experience and I made a really great new friend! Would like to have wifi in the rooms, that would be a plus.
    USA, Female, 31-40
  • 8.6


    23 Apr 2019
    A bit soul less if you're travelling alone, but location is fantastic, cinema below, friendly staff. I'd ask to get the main doors fixed, they slam hard and create heaps of noise. Cheers! I'd stay here again next time I'm in Rotorua.
    New Zealand, Male, 41+
  • 8.3


    18 Apr 2019
    The bathroom doors slammed all night and being in a room next to the bathroom, our group didn’t get much sleep. The staff were great though and location was perfect. Wish the WiFi would have reached the rooms
    USA, Female, 18-24
  • 8.3


    13 Apr 2019
    Awesome location, lockers are great, staff is spectacular... only issue was all the spiders in the womens bathroom. Literally stringing down from all stalls.
    USA, Female, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Hot Showers
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Games Room
  • Pool Table


  • 2016

    3rd, Continent Winners Oceania

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