Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rock Solid Backpackers Rotorua NZ

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Rock Solid Backpackers is very central, a few steps from Tutanekai Street, packed with high-street shops, cafés, Eat Streat with bars and restaurants and each Thursday we host our weekly Night Market here.

The Rotorua iSite, Government Gardens, Arts Village, Lakefront, Kuirau Park, Polynesian Spa and local Supermarkets are all within 10 minutes walk from the hostel. Rotorua Airport is 15 minutes by car. Public on-street metered parking is available, with free parking areas just two blocks away.

We pride ourselves on giving you the best possible experience during your visit to our bi-cultural city of Rotorua. Our hosts offer local expertise of natural geothermal features, Māori culture and tourism hot spots and can book many activities and tours for you at our Tour Desk.

We are the only hostel in Rotorua with the view of a 20m high rock climbing wall, showcased right from our guest lounge. The Wall offer our guests discounted rates! At reception we also offer FREE: WiFi, luggage and bike storage, guest phone and computers, book exchange, guitar, pool table, table tennis, DVDs and towels! Or if you fancy an alternative film head downstairs, to the Basement Cinema complete with a bar.

All rooms are cleaned to a high standard. Our dormitories include bed linen, lockers, heating and access to shared bathroom facilities. Our private ensuite rooms also include tea/coffee making facilities. There is a well-equipped, communal kitchen with cooking facilities and complimentary tea and coffee.

We are your home away from home!

Guest Notes:
- A valid Photo ID and credit card must be presented upon check-in.
- We are not a party hostel.
- Reception hours are 8am - 10pm.
- Late check-ins need to be arranged prior to arrival by emailing us!
- Children of all ages welcome if accompanied by adults, each child needs it's own bed and the whole room needs to be booked for private use.

In line with the new Covid-19 Framework which will be confirmed on November 29th, we have decided it best to only accept vaccinated guests from December 2nd at 11:59pm View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 8.8

  • Location 9.1

  • Staff 8.9

  • Atmosphere 7.7

  • Cleanliness 7.7

  • Facilities 7.9

Latest Reviews

  • 10.0


    05 Jul 2022
    Great place to stay! Very comfortable beds and plenty of room. Facilities were very clean and well equipped. Easy parking up the road. Highly recommend staying here.
    Australia, Couple, 25-30
  • 9.7


    02 Jul 2022
    A really cool spot in Rotorua! Nearby plenty of restaurants and shops (+ free parking right out front of you’re there on the weekend!). Guy at the front desk was super friendly & helpful, would stay again
    USA, Female, 25-30
  • 9.4


    16 Sep 2022
    I was so nervous as this was my first stay in a hostel. I booked a 4 bed female dorm and I honestly had the best time! Everyone was lovely, facilities were nice (straighteners in the bathroom was a pleasant surprise/ lockers in the bed room) and staff were super helpful. Hoping the next places are even half as nice!
    England, Female, 18-24
  • 9.1


    01 Aug 2022
    Rock solid is a decent hostel in a great location. Well maintained with big lockers, kitchen, & common areas. Bed was comfy, just wish there was an outlet by the bed, but not a big deal. Would recommend.
    USA, Male, 25-30
  • 9.1


    18 Jul 2022
    Was a nice place to kick back for the night with very friendly helpful staff. The facilities were great. Unfortunately had little to no atmosphere potentially due to it being off season.
    New Zealand, Male, 25-30
  • 9.1


    30 Jun 2022
    Great place to stay! Comfortable and right in the middle of town. The staff were very friendly and helpful. I will definitely visit again.
    New Zealand, Female, 41+
  • 8.9


    17 Jun 2022
    Friendly staff & great location.
    England, Female, 18-24
  • 7.4

    Very Good

    15 Jul 2022
    Big hostel in a huge building downtown, good location OK for kitchen facilities staff was friendly, no real atmosphere
    USA, Male, 41+
  • 7.1

    Very Good

    22 Apr 2022
    The renewed space is very nice and clean but the old space is old and dirty, specially the bathrooms. We stayed in the new place was good but there was too many kids making a lot of noise, it was awful the parents just didn’t care for the others left their kids running around with no supervision. The hostel should have rules for the noise.
    Brazil, Male, 31-40
  • 6.6


    25 Jun 2022
    The walls were paper thin! Could hear the room next door take a skype call and snore. Showers and toilets could be significantly cleaner.
    Canada, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Flexible NRR
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2016

    3rd, Continent Winners Oceania

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