Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rock Solid Backpackers Rotorua NZ

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Rock Solid Backpackers is very central, a few steps from Tutanekai Street, packed with high-street shops, cafés, Eat Streat with bars and restaurants and each Thursday we host our weekly Night Market here.

The Rotorua iSite, Government Gardens, Arts Village, Lakefront, Kuirau Park, Polynesian Spa and local Supermarkets are all within 10 minutes walk from the hostel. Rotorua Airport is 15 minutes by car. Public on-street metered parking is available, with free parking areas just two blocks away.

We pride ourselves on giving you the best possible experience during your visit to our bi-cultural city of Rotorua. Our hosts offer local expertise of natural geothermal features, Māori culture and tourism hot spots and can book many activities and tours for you at our Tour Desk.

We are the only hostel in Rotorua with the view of a 20m high rock climbing wall, showcased right from our guest lounge. The Wall offer our guests discounted rates! At reception we also offer FREE: WiFi, luggage and bike storage, guest phone and computers, book exchange, guitar, pool table, table tennis, DVDs and towels! Or if you fancy an alternative film head downstairs, to the Basement Cinema complete with a bar.

All rooms are cleaned to a high standard. Our dormitories include bed linen, lockers, heating and access to shared bathroom facilities. Our private ensuite rooms also include tea/coffee making facilities. There is a well-equipped, communal kitchen with cooking facilities and complimentary tea and coffee.

We are your home away from home!

Guest Notes:
- A valid Photo ID and credit card must be presented upon check-in.
- We are not a party hostel.
- Reception hours are 8am - 10pm.
- Late check-ins need to be arranged prior to arrival by emailing us!
- Children of all ages welcome if accompanied by adults, each child needs it's own bed and the whole room needs to be booked for private use.

In line with the new Covid-19 Framework which will be confirmed on November 29th, we have decided it best to only accept vaccinated guests from December 2nd at 11:59pm View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 9.7

  • Location 9.6

  • Staff 9.3

  • Atmosphere 7.7

  • Cleanliness 8.1

  • Facilities 8.1

Latest Reviews

  • 10.0


    26 Jan 2021
    Staff were welcoming, Informative and made sure we got what we needed. The cleaning staff were awesome. Their were only two nights the kitchen was a bit grubby but that was due to some inconsiderate guests who didn't wash their own dishes. The parking was adequate. There was a self laundry around the corner. We bought an extra fan because it was pretty hot in the rooms. Showers and shared bathroom was clean. Great shower pressure. Felt safe in the hostel with my family.
    New Zealand, Female, 41+
  • 9.7


    13 Aug 2021
    Me and my boyfriend stayed here and it was his first hostel experience. We both really enjoyed it. Super cleanly, wasn’t too loud, added benefit of being attached to a rock climbing place. We would likely stay here again and I’ll definitely recommend it.
    New Zealand, Couple, 25-30
  • 9.4


    13 Apr 2021
    Perfect facilities, loads of space !
    New Zealand, Female, 18-24
  • 9.1


    01 Jan 2021
    Super helpful staff. Nice and close to everything you need. Would defs stay again.
    New Zealand, Male, 18-24
  • 8.6


    10 Mar 2020
    Good accomodation overall for the price, clean shared spaces, but really dim and depressing (no windows in the kitchen, so no view on the exterior + no proper aeration), bad aeration in rooms so I'll let you imagine the smell in a 8 beds dorm... good point was that each bed had a lockable big cupboard. I'll still recommand this hostel because the location is central and it was a fair price.
    Belgium, Female, 18-24
  • 8.3


    10 Mar 2020
    Cannot block the noise from outsid of the room
    Taiwan China, Male, 31-40
  • 7.7

    Very Good

    03 Apr 2021
    The Hostel staff were friendly. I enjoyed a nice sleep on top bunk + other guests were friendly @ breakfast following morning. The kitchen area could do with an upgrade of its facilities + also, eg cooking pots + pans. Dining-room appeared a bit dingy, with too much furniture and little space in- between to move through. Due to it being Easter, there was free parking in the area, which was a real bonus. Being situated in the city centre was useful 4 getting to other places.
    England, Female, 41+
  • 7.7

    Very Good

    31 Dec 2020
    Summer night was nore hott in room . No fan , no central Ac or not that good ventilation in some rooms . Over all good experience. No parking near by , only paid available.
    New Zealand, Male, 25-30
  • 5.7


    18 Jul 2021
    Cheap place to stay but particularly unpleasant given the building smells very strongly like a sweaty old gym (on top of the usual Rotorua rotten egg smell). Rooms weren’t particularly nice and had limited power plugs, although beds were comfortable. Heater in the room was good. Bathrooms were kept tidy and the hairdryer and straightener were a nice addition. Central location, everything within walking distance. Kitchen isn’t very clean. Wouldn’t stay there again tbh
    Australia, Female, 25-30
  • 5.7


    04 Apr 2021
    The property was good, it had an old musty smell to it and the walls are very thin so make sure you take ear plugs with you if you choose to stay here. It is a necessity in this place. There was black hair and a tissue in my bed, but the room was cleaned. There was also hair in the showers which happens in hostels. Overall, it wasn't a great place to stay, but it kept us safe with a roof over our head. There was also free parking the weekend we stayed because it was a holiday, so that was ideal.
    New Zealand, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Flexible NRR
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2016

    3rd, Continent Winners Oceania

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