Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

This property is 3 minutes away from the Carribbean Sea, 200 meters from the city hall, 400 meters from the ADO bus station and 600 meters from the ferry terminal of Playa del Camrmen. We are near the minivans station to go to the most beautiful beaches in Quintana Roo, located within one hour away from Playa del Carmen. The hostel provide bicycle rentals if you want your trip more invigorating. We have free parking for our guests and the reception is open 24 hours. There is Wifi available. You can rent towels and there are lockers for free to keep your personal belongings in case you need them.
Sayab hostel has a diving school, It´s called “Good Vibes Diving”, a very friendly and fun school. We want to provide the best service for you so if you require some information on tours, diving and tourist orientation we will give it to you.
We have breakfast included, a healthy and delicious breakfast to start your mornings in relaxed and energetic atmosphere with a premium architecture.
The hostel has shared rooms with shared bathrooms with A/C (from 9pm to 9am) and fans as well as private rooms with their own bathrooms. You will be surprised about the cleanliness and neatness, since our main goal is your comfort and safety.
We are located in a privilege area in Playa del Carmen; everything is within walking distance.
You will feel at home and we will be grateful, so at the end of your staying you are already part of the Sayab family!

Cancellation policy: 48h before arrival.
Payment upon arrival by cash, credit cards, debit cards (Visa, MasterCard).
Taxes included.

Check in from 15:00.
Check out before 12:00.
You need a valid photo ID in order to check-in! No ID = No check-in!

Children not allowed.

Pets not allowed

Free cancellation up to 2 days before arrival before 15:00
No show, the hostel will charge 100% of the first night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 8.2

  • Location 9.4

  • Staff 8.1

  • Atmosphere 8.1

  • Cleanliness 8.3

  • Facilities 8.5

Latest Reviews

  • 10.0


    17 Jun 2019
    I like the style of this hostel and the fact that is close to Playa del Carmen Market.
    USA, All Female Group, 41+
  • 10.0


    22 Mar 2019
    Excellent hostel. I stayed there while travelling by myself, the atmosphere was really chill and fun. All the facilities, as well as the place itself were in the best conditions. Would recommend it 10 out of 10 times. Cheers
    Chile, Male, 25-30
  • 9.4


    21 Feb 2019
    Great facilities, amazingly clean and nice beds and rooms. Free welcome drink. Good atmosphere and music (tasteful and Latin American) and wasn’t too loud or too late.
    England, Female, 25-30
  • 9.1


    19 Feb 2019
    It's location is perfect. Close to everything. I appreciated that they have daily free tours to different beaches, affordable food on site and lively music playing at night. At first it was hard to sleep with the music, but by the end of my stay I understood it is part of the atmosphere that makes SAYAB special. I look forward to staying there when I go back to Playa.
    USA, Female, 25-30
  • 8.3


    24 Mar 2019
    The rooms are really small with a lot of people. The other parts of the hostel are quite nice though. The hostel is very near to the Center. And the stuff was friendly but a lot were not able to talk fluent spanish.
    Switzerland, Female, 25-30
  • 8.0


    20 Feb 2019
    The facilities at Sayab are great! Awesome pool area and rooms are modern and very clean. A little cramped in the dorms but that’s pretty common across hostels. In my opinion the dinners they provided weren’t worth what they charged. Also the vibe wasn’t great there. There was one girl who worked there that was really nice, but as a solo traveller I felt very alone there. Would stay there again but perhaps they might need to introduce activities to get guests I mingle etc like other hostels do.
    Australia, Female, 25-30
  • 7.7

    Very Good

    10 Mar 2019
    Perfect location and very friendly staff at reception. We were offered a free drink token to use at the bar upon arrival however, we were the only English people staying. The rooms were quite cramped and we noticed stains on the mattress covers and walls and some of the lockers were broken/damaged. The facilities were good and they have a dive school running from the hostel. Breakfast was pretty basic: fruit and toast but all you need. The hostel also provided water refills. Overall: 7.7/10
    England, Couple, 18-24
  • 7.7

    Very Good

    08 Mar 2019
    Not super friendly staff. Very clean. Great location. Breakfast was quite poor, mainly butter on toast.
    Mexico, Female, 18-24
  • 6.0


    08 Mar 2019
    This Hostel is in a really good spot. It looks really nice from the outside, the pool is really nice too the beds are really comfy BUT we booked two beds and when we arrived they had only one free one. We managed the room situation, i‘ve put my stuff on my bed, later i came in the room that was given to me and some unknown person was laying in my bed with my stuff. The staff couldn’t help. The Rooms are tiny. The kitchen is disgusting.
    Germany, Female, 18-24
  • 5.4


    02 May 2019
    That hostel is amazing, the pool is beautiful, the whole space is very welcoming. The only thing is that the staff don't really speak english, and for some reason all of the travelers there were Argentinians. I would definitly not recommand going there if you don't speak spanish, or if you are travelling by yourself. I was so bored that i left a day earlier.
    France, Female, 18-24
Read all reviews


  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Ceiling Fan
  • Hot Showers
  • Outdoor Terrace
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Towels for hire
Food & Drink
  • Bar
  • Board Games