Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

This property is 3 minutes away from the Carribbean Sea, 200 meters from the city hall, 400 meters from the ADO bus station and 600 meters from the ferry terminal of Playa del Camrmen. We are near the minivans station to go to the most beautiful beaches in Quintana Roo, located within one hour away from Playa del Carmen. The hostel provide bicycle rentals if you want your trip more invigorating. We have free parking for our guests and the reception is open 24 hours. There is Wifi available. You can rent towels and there are lockers for free to keep your personal belongings in case you need them.
Sayab hostel has a diving school, It´s called “Good Vibes Diving”, a very friendly and fun school. We want to provide the best service for you so if you require some information on tours, diving and tourist orientation we will give it to you.
We have breakfast included, a healthy and delicious breakfast to start your mornings in relaxed and energetic atmosphere with a premium architecture.
The hostel has shared rooms with shared bathrooms with A/C (from 9pm to 9am) and fans as well as private rooms with their own bathrooms. You will be surprised about the cleanliness and neatness, since our main goal is your comfort and safety.
We are located in a privilege area in Playa del Carmen; everything is within walking distance.
You will feel at home and we will be grateful, so at the end of your staying you are already part of the Sayab family!

Cancellation policy: 48h before arrival.
Payment upon arrival by cash, credit cards, debit cards (Visa, MasterCard).
Taxes of 19% not included.
Environmental Tax of 20mxn (USD 1) not included.

Check in from 15:00.
Check out before 12:00.
You need a valid photo ID in order to check-in! No ID = No check-in!

Children not allowed.

Pets not allowed

Free cancellation up to 2 days before arrival before 15:00
No show, the hostel will charge 100% of the first night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.3

  • Security 8.7

  • Location 9.1

  • Staff 8.2

  • Atmosphere 8.0

  • Cleanliness 8.4

  • Facilities 8.2

Latest Reviews

  • 10.0


    21 Aug 2020
    I’m a up coming travel vlogger and this hostel made my experience in Playa Del Carmen that much better, I will be coming back most definitely! The main girl at the front that’s from Spain was a wonderful help along with everyone else, I really did enjoy my stay.
    USA, Male, 31-40
  • 10.0


    28 Dec 2019
    It has been an amazing experience. The stuff is always available to help you in everything and really kind ( in particular Miguel...the best!). Had also a crazy party for the 4th year anniversary of the hostel. I can really recomend it
    Italy, Male, 18-24
  • 10.0


    10 Dec 2019
    Definitely one of the best hostels in Playa. What I most liked of this place is that they have scuba diving practices and sell tours to the hot spots in Rivera Maya. Affordable rates and prices.
    Canada, All Female Group, 25-30
  • 10.0


    21 Nov 2019
    I Love this hostel. I stayed a few days in others hostels in Playa del Carmen area, but this is the only one with a very nice pool, bar and gardens. I am coming home with new friends from everywhere around the world.
    Canada, Female, 18-24
  • 9.7


    09 Jan 2020
    The service was awesome the girl at the reception really friendly and the place really clean. Would stay there again as I'm a regular visitor to Playa del Carmen.
    Mexico, Male, 31-40
  • 8.6


    07 Dec 2019
    Overall, pretty solid place. The volunteers were super friendly and they had protocols to always lock the front gate when showing new people their rooms, so security is good!
    Canada, Male, 25-30
  • 8.0


    29 Jan 2020
    The facilities are new, shiny and more hotel like than hostel. We had a private room for one night and I'm happy it was only one night. It was a random tuesday night and the music played loudly from the moment we checked in until 2 am. When I say loud , it was loud, the windows of the room were shaking and what's the worse part, the sound system wasnt great, neither was the playlist, nothing wrong with soda stereo but playa already feels like the playground of argentinian models... staff was OK.
    Mexico, Female, 25-30
  • 7.7

    Very Good

    27 Dec 2019
    The hostel is nice, staff is very friendly, but dont count on sleeping. They play reggaeton extremely loud until 2am, eventhough their own rules ask people to be quite from 11:30pm... I had to change hostel to get some sleep and they havent compensated me at all... very disappointed by this place.
    Switzerland, Female, 25-30
  • 5.7


    11 Dec 2019
    Honestly it was not my cup of tea. I just wanted to come sleep for a night and leave for tulum the next morning. I was very tired. I got there as they were starting some sort of huge loud party which went until 5:00am right next to the mixed room I was in (the only girl also). The room smelled bad, bathrooms were dirty, no paper for the bathroom, toilet paper all over the floor, and the doors didn’t work. Also there’s like three outlets in the whole place to charge your phone ?!!
    USA, Female, 25-30
  • 3.1


    19 Mar 2020
    The people that work there are really unfriendly and there is a bad smell in the rooms. You have to prepare your own bed and return the sheets when you check out. They don’t provide any information on what to do in the area. Breakfast is simple but ok, small portion though. The pool is great but there was no atmosphere at all. Would not recommend to stay. Worst hostel I stayed at.
    Germany, Female, 25-30
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Ceiling Fan
  • Hot Showers
  • Outdoor Terrace
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Towels for hire
Food & Drink
  • Bar
  • Board Games