Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

This property is 3 minutes away from the Carribbean Sea, 200 meters from the city hall, 400 meters from the ADO bus station and 600 meters from the ferry terminal of Playa del Camrmen. We are near the minivans station to go to the most beautiful beaches in Quintana Roo, located within one hour away from Playa del Carmen. The hostel provide bicycle rentals if you want your trip more invigorating. We have free parking for our guests and the reception is open 24 hours. There is Wifi available. You can rent towels and there are lockers for free to keep your personal belongings in case you need them.
Sayab hostel has a diving school, It´s called “Good Vibes Diving”, a very friendly and fun school. We want to provide the best service for you so if you require some information on tours, diving and tourist orientation we will give it to you.
We have breakfast included, a healthy and delicious breakfast to start your mornings in relaxed and energetic atmosphere with a premium architecture.
The hostel has shared rooms with shared bathrooms with A/C (from 9pm to 9am) and fans as well as private rooms with their own bathrooms. You will be surprised about the cleanliness and neatness, since our main goal is your comfort and safety.
We are located in a privilege area in Playa del Carmen; everything is within walking distance.
You will feel at home and we will be grateful, so at the end of your staying you are already part of the Sayab family!

Cancellation policy: 48h before arrival.
Payment upon arrival by cash, credit cards, debit cards (Visa, MasterCard).
Taxes of 19% not included.
Environmental Tax of 20mxn (USD 1) not included.

Check in from 15:00.
Check out before 12:00.
You need a valid photo ID in order to check-in! No ID = No check-in!

Children not allowed.

Pets not allowed

Free cancellation up to 2 days before arrival before 15:00
No show, the hostel will charge 100% of the first night. View House Rules

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Reviews & Ratings

  • Value For Money 8.1

  • Security 8.7

  • Location 9.4

  • Staff 8.1

  • Atmosphere 7.8

  • Cleanliness 8.1

  • Facilities 8.0

Latest Reviews

  • 10.0


    21 Nov 2020
    Lovely place, staff really friendly and very nice. The pool and the bar are really a must! I will return :)
    Switzerland, Female, 25-30
  • 10.0


    04 Nov 2020
    Solid hostel well situated in Playa del Carmen. Dorm was clean, and kitchen facilities are available for your own cooking. There is a pool, bar and ample seating for socializing with other guests. Hosel appears to be well maintained and kept clean. Good place to stay while in Playa del Carmen.
    USA, Male, 41+
  • 9.7


    12 Jan 2021
    One of the best hostels I've stayed at. The atmosphere is amazing and the staff are great super friendly and helpful. Only one negative is that they need plugs for the top bunks in some of their rooms.
    England, Male, 31-40
  • 8.9


    30 Dec 2020
    Great time at this spot, looks amazing! The bar is a hit or miss based on your backpacker mentality.
    USA, Male, 25-30
  • 8.6


    03 Jan 2021
    Nice and friendly staff.
    USA, Female, 25-30
  • 8.6


    30 Dec 2020
    Cards were not accepted, no electricity sokets on the top bunk beds, no lockers in the dorms (they are in a common area). Atmosphere wasn't for a solo traveler, full of Argentinans so they make their group. Location was good and there was got shower in the shower
    Mexico, Female, 31-40
  • 7.7

    Very Good

    27 Dec 2020
    This is a party hostel, had an incredible party so experience wise I can’t fault it. I met lots of friends who I will see again from here, however if you want sleep don’t stay here as it’s definitely a party hostel and lots of noise throughout the night. Also the staff were not always the most helpful whilst I was staying here unfortunately. I wasn’t able to store my stuff anywhere safely either so left it in the car I was renting.
    England, Male, 31-40
  • 7.7

    Very Good

    20 Nov 2020
    Its nice, doesn't really have a hostel vibe, more like a spring break hotel. Atmosphere was not the best to be fair, everyone/every tiny group was in their own bubble. Only stayed one night. Price was decent, the only real issue which I never experienced before at any hostal/hotel/airbnb was that you have to make your own bed and hand in your sheets in order to check out. Its not a big deal, but was very annoying and time consuming. Probably wouldn't stay again just because of that, who knows.
    Mexico, Male, 25-30
  • 6.9


    21 Dec 2020
    I booked a private room here which was very nice and had a balcony overlooking the pool area. Air conditioning worked really well however the wifi in my room didn’t work at all and the wifi around the hostel was down while i was there. Also my shower had zero water pressure. They came and cleaned out the shower head and the water pressure went to 3%.
    USA, Male, 31-40
  • 4.0


    13 Jan 2021
    If you’re looking for a relaxing/ positive/ hygienic experience, I’d skip this hostel. The 8 bedroom dorm I was in had no functioning air con, smelt of old socks and there was no running water for showers, sinks and toilets didn’t flush. V grim. The mattresses didn’t have protective covers, which means (with no air con) all your sweat and previous guests old sweat is soaked into the mattress and you can smell it. Staff were so rude to a female guest that she left. It was an uncomfortable stay.
    England, Female, 25-30
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Ceiling Fan
  • Hot Showers
  • Outdoor Terrace
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Towels for hire
Food & Drink
  • Bar
  • Board Games