Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

This property is 3 minutes away from the Carribbean Sea, 200 meters from the city hall, 400 meters from the ADO bus station and 600 meters from the ferry terminal of Playa del Camrmen. We are near the minivans station to go to the most beautiful beaches in Quintana Roo, located within one hour away from Playa del Carmen. The hostel provide bicycle rentals if you want your trip more invigorating. We have free parking for our guests and the reception is open 24 hours. There is Wifi available. You can rent towels and there are lockers for free to keep your personal belongings in case you need them.
Sayab hostel has a diving school, It´s called “Good Vibes Diving”, a very friendly and fun school. We want to provide the best service for you so if you require some information on tours, diving and tourist orientation we will give it to you.
We have breakfast included, a healthy and delicious breakfast to start your mornings in relaxed and energetic atmosphere with a premium architecture.
The hostel has shared rooms with shared bathrooms with A/C (from 9pm to 9am) and fans as well as private rooms with their own bathrooms. You will be surprised about the cleanliness and neatness, since our main goal is your comfort and safety.
We are located in a privilege area in Playa del Carmen; everything is within walking distance.
You will feel at home and we will be grateful, so at the end of your staying you are already part of the Sayab family!

Cancellation policy: 48h before arrival.
Payment upon arrival by cash, credit cards, debit cards (Visa, MasterCard).
Taxes of 19% not included.
Environmental Tax of 20mxn (USD 1) not included.

Check in from 15:00.
Check out before 12:00.
You need a valid photo ID in order to check-in! No ID = No check-in!

Children not allowed.

Pets not allowed

Free cancellation up to 2 days before arrival before 15:00
No show, the hostel will charge 100% of the first night. View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 9.1

  • Location 9.4

  • Staff 8.4

  • Atmosphere 8.0

  • Cleanliness 8.8

  • Facilities 8.4

Latest Reviews

  • 10.0


    21 Nov 2019
    I Love this hostel. I stayed a few days in others hostels in Playa del Carmen area, but this is the only one with a very nice pool, bar and gardens. I am coming home with new friends from everywhere around the world.
    Canada, Female, 18-24
  • 10.0


    21 Nov 2019
    This is a great hostel! Very friendly staff, and an amazing place. Best vacations ever!
    Canada, Male, 25-30
  • 10.0


    15 Jul 2019
    Great new Hostel! The place has a really nice patio with a swimming pool, designed to meet new people. The room very nice, clean and comfortable. Staff friendly and predisposed to provide information about Playa del Carmen. Great location too. Definitely stay here in Playa!
    Mexico, Male, 25-30
  • 8.9


    03 Nov 2019
    Nice layout but the music was too loud for me and the breakfast was lacking.
    England, Male, 31-40
  • 8.6


    22 Sep 2019
    If you wanna go scuba diving the shop there is amazing!! Prices are quite competitive and the team is really nice! As for the hostel, it is nice, but as I was traveling on my own and my spanish is basic it was hard for me to meet people. Other than that, the pool is really nice same for the emplacement and staff.
    Canada, Female, 25-30
  • 8.0


    02 Sep 2019
    Nice hostel, the pool (infinity) and outside area are beautiful. Room was a bit small and the hostel itself was a bit empty and quiet.. I wished it had more ppl but it was nice
    Israel, Male, 25-30
  • 8.0


    16 Jul 2019
    The room for 3 was tiny but nice, ac great, staff is nice, but the breakfast was kind of a mess and the milk was out at the sun a bit and some things were missing
    Israel, Male, 18-24
  • 7.4

    Very Good

    16 Oct 2019
    Not for light sleepers. We booked a private and I took the top bunk. There was a big hole in the wall next to my pillow and the air con was leaking on to my bed so we had to turn it off so the room was unbearably hot. Every 15 mins there was a noisy fan/generator starting up from somewhere nearby the room. The noise shook my bunk and woke me up consistently until at 4:30am I ended up sleeping on the tiled floor because it was the only way to escape it.
    England, Female, 25-30
  • 6.9


    04 Sep 2019
    The property was beautiful, but the staff was cold and stand-offish. My boyfriend and I got a private room, and there was about a 3 inch gap in the door that basically let in a million mosquitoes and made it feel not so private since we could hear everyone in the kitchen and vice versa. The free big breakfast thing they advertise? It's cereal. As I said, it's a beautiful looking spot, but not particularly friendly, and the whole room situation was bizarre. I will not be coming back.
    USA, Couple, 31-40
  • 5.7


    12 Jul 2019
    If you don't want to sleep then this place is fine !!! They have loud music playing up until 2 am despite there being no one at the bar. Then the music starts playing in the morning at 8 for breakfast. The private room has a s**t door that is loud to open and close which will disturb other guests and the Gap is large at the top so the room doesn't feel private and when people turn the light on outside it shines into the room waking you up in the middle of the night. We hardly slept!!!!
    Australia, Couple, 18-24
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Ceiling Fan
  • Hot Showers
  • Outdoor Terrace
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Towels for hire
Food & Drink
  • Bar
  • Board Games