Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

This property is 3 minutes away from the Carribbean Sea, 200 meters from the city hall, 400 meters from the ADO bus station and 600 meters from the ferry terminal of Playa del Camrmen. We are near the minivans station to go to the most beautiful beaches in Quintana Roo, located within one hour away from Playa del Carmen. The hostel provide bicycle rentals if you want your trip more invigorating. We have free parking for our guests and the reception is open 24 hours. There is Wifi available. You can rent towels and there are lockers for free to keep your personal belongings in case you need them.
Sayab hostel has a diving school, It´s called “Good Vibes Diving”, a very friendly and fun school. We want to provide the best service for you so if you require some information on tours, diving and tourist orientation we will give it to you.
The hostel has shared rooms with shared bathrooms with A/C (from 9pm to 9am) and fans as well as private rooms with their own bathrooms. You will be surprised about the cleanliness and neatness, since our main goal is your comfort and safety.
We are located in a privilege area in Playa del Carmen; everything is within walking distance.
You will feel at home and we will be grateful, so at the end of your staying you are already part of the Sayab family!

Cancellation policy: 48h before arrival.
Payment upon arrival by cash, credit cards, debit cards (Visa, MasterCard).
Taxes of 19% not included.
Environmental Tax of 20mxn (USD 1) not included.

Check in from 15:00.
Check out before 12:00.
You need a valid photo ID in order to check-in! No ID = No check-in!

Children not allowed.

Pets not allowed

Free cancellation up to 2 days before arrival before 15:00
No show, the hostel will charge 100% of the first night. View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 8.7

  • Location 9.4

  • Staff 8.4

  • Atmosphere 8.0

  • Cleanliness 8.1

  • Facilities 7.8

Latest Reviews

  • 9.1


    09 Mar 2021
    Great atmosphere. Its a nice party hostel with a great pool. Nice bar and its handy to have a scuba diving company at the hostel. I stayed in the 18 beds room and I think it was a bit overpriced. I did not like that the rooms cannot be locked and anyone could have entered the room as the bar is open for everyone.
    Hungary, Female, 18-24
  • 8.0


    09 Mar 2021
    The hostel vibe/atmosphere is not as expected. Although they 'try' to throw parties and they play very loud music (it may disturb you when trying to sleep in your room) they do not make any effort/activities to help people getting along, so you'll see people spread out in very small groups at the hostel pool area - not easy to make friends. The room was clean and the beds were comfortable, but the 3 people private is ridiculously small. It cannot fit 3 people and l luggage at the same time.
    Brazil, Male, 25-30
  • 7.7

    Very Good

    12 May 2021
    Very modern and the pool is great! I think you could definitely find a place with more or a better value. When I was there it was an older crowd man young people go to ache, if you want to party.
    England, Female, 18-24
  • 7.4

    Very Good

    09 Jun 2021
    Could be better
    Mexico, Female, 25-30
  • 7.4

    Very Good

    16 Mar 2021
    Muy buena ubicación, buena gente trabajando y administrando el hostel. Falta de muchos elementos de uso diario para cocinar y un sector de cocina muy precario.
    Argentina, Male, 25-30
  • 6.6


    29 May 2021
    Pros: Great for partying. Nice pool and hostel looks nice. Cons: Music blasting all day up to late at night. No plans to hand up your clothes for drying. They have lockers but they are small and mine was not working so I had to but my stuff with a friend of mine in hears. Air-conditioning not working sometimes and I got the bed that was underneath it , very noisy and hard to sleep.
    Romania, Male, 25-30
  • 6.3


    26 Apr 2021
    Great location, but the room and bathrooms smelled really bad and they played music till 3am one night. Not sure how anyone slept. If you want sleep this is not your hostel.
    USA, Male, 31-40
  • 5.7


    06 Feb 2021
    The rooms are tiny and have no curtains so there’s no privacy. You have to put sheets on your own bed. Washrooms are only 3 for the entire hostel, and not in our rooms. Breakfast is just bread and butter. The staff “forgot” to go to the supermarket so they did not have enough butter- so she said sorry but if it’s your mistake, you should pay for part of my room? Anyway, I moved out and got a private. Worst hostel I’ve stayed in.
    Canada, Female, 25-30
  • 4.0


    31 Mar 2021
    You don't get a room key because the rooms aren't locked, anyone can walk straight in. Our dorm didn't even have a door. WiFi was close to non existent, especially in the rooms. Only two stunned by the pool. Our dorm was messy and dirty and the air-condition was only on from 9 pm.
    Sweden, Male, 18-24
  • 2.0


    03 Feb 2021
    Poor management, go elsewhere
    Canada, Male, 18-24
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  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Cooker
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Swimming Pool
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Board Games
  • Wi-Fi