Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

All group reservations must be fully pre paid before arrival and payments are non refundable.

Additional Terms and Conditions

Regarding large groups, we have special conditions of payments to guarantee the reservation. To assure that the group will actually stay in the dates you referred, it will be necessary to be done two advance payments (50% each) of the total value - one in the moment of the reservation and another one month before the arrival of the group (preferably). At the time of check in, each person will have to give a deposit of 30 euros to assure that magnetic keys and padlocks are not lost or any other reason that could appear during your stay. If there is no reason to activate the deposit, the total value of the deposit will be given in the act of the check out.
Other terms and conditions apply and will be informed upon group confirmation.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The House of Sandeman - Hostel & Suites

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Welcome to the world's first Branded Hostel!

Step into the world of Sandeman Port Wines, at The House of Sandeman Hostel & Suites. Set in one of Porto’s most iconic buildings, this hostel is right on top of the Sandeman wine cellars, and right on the edge of the river Douro, overlooking the Porto downtown area. We are located in Vila Nova de Gaia, only 5 minutes away from Porto Historic Centre. Once you have crossed the Dom Luís I Bridge you are in Porto, ready to discover some of the best landmarks and attractions of this city such as Ribeira Square, the Porto´s Promenade and River Bank (Ribeiro do Porto), Museu do Carro Elétrico or Casa da Musica, amongst other wonders and attractions of our city.

All dorms at the House of Sandeman Hostel & Suites have their own private full bathrooms ( up to 4 per dorm), with complimentary shower gel, shampoo and hairdryer. The custom designed beds are inspired by the Port Wine barrels and come with king-sized single mattresses for extra comfort. All reservations include breakfast and a bath towel.

The 12 private suites include their own full bathrooms, with complimentary shower gel, shampoo and hairdryer. The suites feature a double bed, TV, AC and decorated with Sandeman artwork. 9 suite also feature riverfront views. All reservations include breakfast and a bath towel.

Guest are also invited to join in the several activities organised by staff members, taking place in the guest lounge. The heart and soul of the hostel, the guest lounge is also where the kitchen is located, as well as the front desk/ bar. Perfect to grab a drink and get to know your fellow travellers!

The House of Sandeman - Hostel & Suites Policies and Conditions:

Cancellation policy for flexible rates: 3 days before arrival. In case of cancellation, modification after this period the total of the first night will be charged. In case of no-show the total of the first night will be charged as a penalty. The total amount for the booking will be charged at the check-in.

Non-refundable rate: the total amount for the reservation will be charged in the moment of the booking. Penalty in case of cancellation, modification or no-show: 100% of the booking.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.
Bookings with 8 beds or more are considered group bookings and which have special conditions.
Breakfast is included. The breakfast selection varies according the type of room booked.


No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
The maximum period of stay is 14 days.

In case of No-Show your room will be guaranteed until 12PM of the following day of your chek-in date.

*****Please bear in mind the property will pre authorise your card for any reason, they will email you to ask you for further details. Should they not receive a response from you within 48 Hours they would be then entitled to cancel your reservation due to insufficient card details. ******

All extra beds are on request: Children over 8 years / Adults - 30 euros per night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.8

  • Security 9.8

  • Location 9.9

  • Staff 9.7

  • Atmosphere 9.2

  • Cleanliness 9.8

  • Facilities 9.7

Latest Reviews

  • 10.0


    10 Oct 2020
    Awesome place! one of the best hostels i've ever been. super nice staff, great atmosphere, good design (everything is designed so your stay and experience is better), best breakfast in a hostel i've ever had, great views.... I would recommend it million times and i'll be back for sure.
    Spain, Female, 31-40
  • 10.0


    01 Oct 2020
    A beautiful place. Big and comfy beds. Massive rooms with luxurious bathrooms. Staff are wonderfully helpful and so friendly. And the location, although on the other side of the river, has breathtaking views and is close enough to everything.
    England, Male, 25-30
  • 10.0


    23 Aug 2020
    Huge and comfortable beds, nice staff. Breakfast is served to you because of covid, there is many things to choose from, everyone can find ehat they need. It was a hot day when I arrived and when I left both days they gave menfree cold water which was also nice! IF i was in Porto again, I would stay here!
    Hungary, Female, 18-24
  • 10.0


    01 Mar 2020
    The best hostel I've ever stayed in! The staff were lovely, the location was great, and the hostel itself was beautiful. The design of the beds were cool, and they were quite large for hostel beds. Overall, I was thoroughly impressed. I will forever recommend this place.
    Canada, Female, 25-30
  • 9.7


    04 Sep 2020
    Would recommend this hostel in general, but especially in COVID times. Staff were diligent in following mask rules, there's hand sanitiser upon entry, and true to their word they only fill up the dorm rooms half way (and the dorm beds are already large and spaced out significantly to begin with). Very friendly and approachable staff available round the clock. Amazing location and bike rentals available at just 6EUROS for 5 hrs - perfect for exploring the coasts.
    Germany, Female, 25-30
  • 9.7


    01 Sep 2020
    Absolutely love the decor and theme of the hostel. It felt quite boutique and the smaller size was perfect for a quiet holiday to Porto. The staff are super friendly and you’ll enjoy access to a guest kitchen, a lounge and discounted wine tours. The location is just on the river. We were spoiled for choice when it came to food and drink options near the hostel.
    Australia, Male, 18-24
  • 9.7


    11 Aug 2020
    Fantastic hostel. Great staff. Good Location. Only stayed there for 1 night, so didnt hang out much with other travelers.
    Netherlands, All Male Group, 25-30
  • 9.4


    03 Aug 2020
    Excellent hostel with wonderful river views and very helpful staff. I would highly recommend this hostel for a great stay in Porto.
    Ireland, Male, 41+
  • 9.4


    04 Mar 2020
    Amazing hostel! Location is phenomenal and the proximity to port is very excellent. Staff were beyond friendly and helpful and the cleanliness and modernity of the hostel is right up there with the best. Would definitely stay again.
    Ireland, Male, 31-40
  • 9.4


    03 Mar 2020
    I had a wonderful time at the House of Sandeman. It was a bit tricky to find the first time, but once there, it was a great location from which to explore Porto. Shoutout to Francisco for great live music tips, and Ivan for interesting late nite Portuguese culture and politics discussions. The breakfast with cheese, meat, pastry and cereal and yoghurt and fruit (!) kept me going all day. The dorm bunks were super comfy, wider than usual. Loved the design.
    Canada, Female, 41+
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Cable TV
  • Common Room
  • Dishwasher
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Wheelchair Friendly
  • 24 Hour Reception
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2019

    7th, Best solo hostel

  • 2019

    1st, Best New Small Hostel

View all Award Winners