Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

All group reservations must be fully pre paid before arrival and payments are non refundable.

Additional Terms and Conditions

Regarding large groups, we have special conditions of payments to guarantee the reservation. To assure that the group will actually stay in the dates you referred, it will be necessary to be done two advance payments (50% each) of the total value - one in the moment of the reservation and another one month before the arrival of the group (preferably). At the time of check in, each person will have to give a deposit of 30 euros to assure that magnetic keys and padlocks are not lost or any other reason that could appear during your stay. If there is no reason to activate the deposit, the total value of the deposit will be given in the act of the check out.
Other terms and conditions apply and will be informed upon group confirmation.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The House of Sandeman - Hostel & Suites

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Welcome to the world's first Branded Hostel!

Step into the world of Sandeman Port Wines, at The House of Sandeman Hostel & Suites. Set in one of Porto’s most iconic buildings, this hostel is right on top of the Sandeman wine cellars, and right on the edge of the river Douro, overlooking the Porto downtown area. We are located in Vila Nova de Gaia, only 5 minutes away from Porto Historic Centre. Once you have crossed the Dom Luís I Bridge you are in Porto, ready to discover some of the best landmarks and attractions of this city such as Ribeira Square, the Porto´s Promenade and River Bank (Ribeiro do Porto), Museu do Carro Elétrico or Casa da Musica, amongst other wonders and attractions of our city.

All dorms at the House of Sandeman Hostel & Suites have their own private full bathrooms ( up to 4 per dorm), with complimentary shower gel, shampoo and hairdryer. The custom designed beds are inspired by the Port Wine barrels and come with king-sized single mattresses for extra comfort. All reservations include breakfast and a bath towel.

The 12 private suites include their own full bathrooms, with complimentary shower gel, shampoo and hairdryer. The suites feature a double bed, TV, AC and decorated with Sandeman artwork. 9 suite also feature riverfront views. All reservations include breakfast and a bath towel.

Guest are also invited to join in the several activities organised by staff members, taking place in the guest lounge. The heart and soul of the hostel, the guest lounge is also where the kitchen is located, as well as the front desk/ bar. Perfect to grab a drink and get to know your fellow travellers!

The House of Sandeman - Hostel & Suites Policies and Conditions:

Cancellation policy for flexible rates: 48h before arrival. In case of cancellation, modification after this period the total amount for the reservation will be charged. In case of no-show the total amount for the reservation will be charged as a penalty. The total amount for the booking will be charged at the check-in.

Non-refundable rate: the total amount for the reservation will be charged in the moment of the booking. Penalty in case of cancellation, modification or no-show: 100% of the booking.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.
Bookings with 8 beds or more are considered group bookings and which have special conditions.
Breakfast is included. The breakfast selection varies according the type of room booked.


No curfew.
We do not accept customers younger than 16 years of age.
Non smoking.
The maximum period of stay is 14 days.

*****Please bear in mind the property will pre authorise your card for any reason, they will email you to ask you for further details. Should they not receive a response from you within 48 Hours they would be then entitled to cancel your reservation due to insufficient card details. ******

All extra beds are on request: Children over 8 years / Adults - 30 euros per night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.8

  • Location 9.6

  • Staff 9.6

  • Atmosphere 9.2

  • Cleanliness 9.6

  • Facilities 9.7

Latest Reviews

  • 10.0


    10 Oct 2019
    The House of Sandeman is the nicest hostel I have ever stayed in - I was so disappointed to be leaving that I seriously considered changing my flight home so that I could stay another night! The staff are so accommodating and friendly. The rooms are huge, the beds (an actual, king single bed! Not even a bunk!) are so comfortable, the bathrooms are modern and clean, the free breakfasts are like a banquet with so much beautiful, fresh food. I would 100% stay here in Porto again!
    New Zealand, Female, 25-30
  • 10.0


    03 Oct 2019
    I arrived @ 2 am after taking a train from the Algarve and was warmly greeted by the "auditor" Igor. I had some mixup with my reservation and he kindly sorted me through it. I loved all the hostel concierge staff. The kitchen cooks could use some more politeness, I accidentally walked into the kitchen in the morning (because at night guests are welcomed in the kitchen) this lady shout on top of her lungs was like "ladies, you cannot be in the kitchen. @.@ Take the walking tour!
    USA, Female, 25-30
  • 10.0


    23 Sep 2019
    The view just outside the hostel is absolutely beautiful. There's restaurants all along the river. It's just an easy walk across the bridge to many sights on the main side of Porto. The facilities were very clean. We were in a 14 female dorm that had 4 washrooms but I never had to wait to use one. They made your bed for you everyday. You can borrow a towel with a 5euro deposit that you get back when you return it. Beds are very comfortable. The lockers are secured with your key card.
    Canada, Female, 25-30
  • 10.0


    23 Sep 2019
    Great hostel to stay at! Clean and friendly staff. Would highly recommend!!
    Canada, Female, 25-30
  • 10.0


    20 Sep 2019
    Excellent location, facilities, and cleanliness.
    Mexico, Male, 25-30
  • 10.0


    19 Sep 2019
    Perfect location, close to everything. They place is really cute, and the room is a bit noisy since it is all hard wood floor. I would stay here, but maybe the suite. The staff are friendly and helpful.
    USA, Female, 31-40
  • 10.0


    17 Sep 2019
    Favorite hostel of my trip. I loved everything about he House of Sandeman, from the friendly staff to the cozy lobby area to the affordable family style dinners. Felt like a hotel to me with the top notch design and general cleanliness, but I was also able to meet others here and get that typical hostel experience. Would highly recommend this hostel and would love to come back myself!
    USA, Female, 18-24
  • 10.0


    10 Sep 2019
    Such an amazing place to stay for my first time ever in Europe. The friendless of the staff were surreal. You will not be disappointed if you stay at this Hostel. The placement of the Hostel is simply just right. Well located and the view is simply phenomenal.
    USA, Male, 25-30
  • 10.0


    10 Sep 2019
    This is as good as everyone says one of the best hostels I’ve been to. It’s perfect if you’re looking for a place where you can be social if you choose or just relax and keep to yourself if you want. Good facilities and breakfast, the staff are also really nice and helpful. Loved it!
    Australia, Female, 25-30
  • 8.6


    24 Sep 2019
    The folks at the hostel were great, super helpful! Ambience was excellent! Location was prime! All in all it was quite a lovely experience. Only wish they had more and cheaper options for smaller rooms (16 people sleeping together is quite a few!! And the price was quite high for the accommodations.) You'll definitely be paying for the super sweet location - smack in the center of Gaia. But this was the most expensive and least private bed we paid for in 2 weeks of traveling thru Europe!
    USA, Female, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Cable TV
  • Common Room
  • Dishwasher
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Wheelchair Friendly
  • 24 Hour Reception
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2019

    7th, Best solo hostel

  • 2019

    1st, Best New Small Hostel

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