Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

All group reservations must be fully pre paid before arrival and payments are non refundable.

Additional Terms and Conditions

Regarding large groups, we have special conditions of payments to guarantee the reservation. To assure that the group will actually stay in the dates you referred, it will be necessary to be done two advance payments (50% each) of the total value - one in the moment of the reservation and another one month before the arrival of the group (preferably). At the time of check in, each person will have to give a deposit of 30 euros to assure that magnetic keys and padlocks are not lost or any other reason that could appear during your stay. If there is no reason to activate the deposit, the total value of the deposit will be given in the act of the check out.
Other terms and conditions apply and will be informed upon group confirmation.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The House of Sandeman - Hostel & Suites

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Welcome to the world's first Branded Hostel!

Step into the world of Sandeman Port Wines, at The House of Sandeman Hostel & Suites. Set in one of Porto’s most iconic buildings, this hostel is right on top of the Sandeman wine cellars, and right on the edge of the river Douro, overlooking the Porto downtown area. We are located in Vila Nova de Gaia, only 5 minutes away from Porto Historic Centre. Once you have crossed the Dom Luís I Bridge you are in Porto, ready to discover some of the best landmarks and attractions of this city such as Ribeira Square, the Porto´s Promenade and River Bank (Ribeiro do Porto), Museu do Carro Elétrico or Casa da Musica, amongst other wonders and attractions of our city.

All dorms at the House of Sandeman Hostel & Suites have their own private full bathrooms ( up to 4 per dorm), with complimentary shower gel, shampoo and hairdryer. The custom designed beds are inspired by the Port Wine barrels and come with king-sized single mattresses for extra comfort. All reservations include breakfast and a bath towel.

The 12 private suites include their own full bathrooms, with complimentary shower gel, shampoo and hairdryer. The suites feature a double bed, TV, AC and decorated with Sandeman artwork. 9 suite also feature riverfront views. All reservations include breakfast and a bath towel.

Guest are also invited to join in the several activities organised by staff members, taking place in the guest lounge. The heart and soul of the hostel, the guest lounge is also where the kitchen is located, as well as the front desk/ bar. Perfect to grab a drink and get to know your fellow travellers!

The House of Sandeman - Hostel & Suites Policies and Conditions:

Cancellation policy for flexible rates: 3 days before arrival. In case of cancellation, modification after this period the total of the first night will be charged. In case of no-show the total of the first night will be charged as a penalty. The total amount for the booking will be charged at the check-in.

Non-refundable rate: the total amount for the reservation will be charged in the moment of the booking. Penalty in case of cancellation, modification or no-show: 100% of the booking.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.
Bookings with 8 beds or more are considered group bookings and which have special conditions.
Breakfast is included. The breakfast selection varies according the type of room booked.


No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
The maximum period of stay is 14 days.

In case of No-Show your room will be guaranteed until 12PM of the following day of your chek-in date.

*****Please bear in mind the property will pre authorise your card for any reason, they will email you to ask you for further details. Should they not receive a response from you within 48 Hours they would be then entitled to cancel your reservation due to insufficient card details. ******

All extra beds are on request: Children over 8 years / Adults - 30 euros per night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.8

  • Location 9.6

  • Staff 9.7

  • Atmosphere 9.4

  • Cleanliness 9.6

  • Facilities 9.7

Latest Reviews

  • 10.0


    08 Jan 2020
    Easy to meet people, with the lounge set-up, the dinner option and the afternoon tea. Great view, and on the better side of the river. Access to activities / booking activities, knowledgable staff. Relaxing decor. Comfy beds, although you feel every time your neighbours turn or move, as the beds are connected.
    New Zealand, Female, 25-30
  • 10.0


    01 Jan 2020
    LOVE IT, LOVE IT, LOVE IT, LOVE IT!!!!!!! I’ve stayed at Sandeman’s before and I simply love this hostel. The location, the facilities, the staff, the nightly dinners, and not to mention the cozy lounge area with the fantastic views of Porto. I without a doubt recommend this hostel.
    USA, Male, 31-40
  • 10.0


    21 Dec 2019
    I simply loved everything about this hostel. No complaints.
    USA, Male, 31-40
  • 10.0


    22 Oct 2019
    Can’t rave enough about this place. Beautiful building. So clean, massive beds and massive private bathrooms with soap. The staff were so lovely and accommodating! We asked to change rooms because we had a massive snorer in ours and they couldn’t be more helpful. Good breakfast but lots of places to go around the area if you want something different. Would recommend the free walking tour from the hostel too.
    England, Female, 31-40
  • 10.0


    17 Oct 2019
    This is the best hostel I’ve ever stayed in, was supposed to be here for 3 nights - stayed for 5! The beds are large and comfortable, staff are friendly and helpful with lots of recommendations, nightly hostel dinners are cheap and a good way to meet fellow travellers. The location is away from the city centre but has the best views and is calm and quiet. It is a quick walk across the bridge to Porto proper. Could not recommend this place enough!
    Canada, Female, 25-30
  • 10.0


    10 Oct 2019
    The House of Sandeman is the nicest hostel I have ever stayed in - I was so disappointed to be leaving that I seriously considered changing my flight home so that I could stay another night! The staff are so accommodating and friendly. The rooms are huge, the beds (an actual, king single bed! Not even a bunk!) are so comfortable, the bathrooms are modern and clean, the free breakfasts are like a banquet with so much beautiful, fresh food. I would 100% stay here in Porto again!
    New Zealand, Female, 25-30
  • 9.7


    13 Dec 2019
    What a great hostel! It's maybe not the type of hostel I would have went alone, because there a few activities at the hostel to meet people, but I was there 5 nights with 2 friends and we really enjoyed our time there. The house of Sandeman is pretty much a luxury hostel, the staff is great, everything clean, personal locker for bag and the breakfast are perfect! I totally recommend :)'s situated in Gaia so the view of porto is amazing :D
    Canada, Female, 18-24
  • 9.4


    16 Nov 2019
    Amazing spot - great breakfast and super unique rooms and the staff are awesome! Doesn’t hurt it’s located above a Port store/restaurant.
    Canada, Male, 31-40
  • 8.9


    01 Nov 2019
    + good location + tasty meals + spacious rooms - badly closing bathroom door
    Belgium, Male, 25-30
  • 8.6


    27 Oct 2019
    A beautiful hostel with a cosy lounge area and a spacious bedroom area. The beds were so comfy and I loved having the bathrooms in the same vicinity. The staff were lovely and it had a good atmosphere of solo travellers looking to chat but no party culture so it was relaxed! I loved it and would stay again.
    England, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Cable TV
  • Common Room
  • Dishwasher
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Wheelchair Friendly
  • 24 Hour Reception
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2019

    7th, Best solo hostel

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