Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

All group reservations must be fully pre paid before arrival and payments are non refundable.

Additional Terms and Conditions

Regarding large groups, we have special conditions of payments to guarantee the reservation. To assure that the group will actually stay in the dates you referred, it will be necessary to be done two advance payments (50% each) of the total value - one in the moment of the reservation and another one month before the arrival of the group (preferably). At the time of check in, each person will have to give a deposit of 30 euros to assure that magnetic keys and padlocks are not lost or any other reason that could appear during your stay. If there is no reason to activate the deposit, the total value of the deposit will be given in the act of the check out.
Other terms and conditions apply and will be informed upon group confirmation.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The House of Sandeman - Hostel & Suites

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Welcome to the world's first Branded Hostel!

Step into the world of Sandeman Port Wines, at The House of Sandeman Hostel & Suites. Set in one of Porto’s most iconic buildings, this hostel is right on top of the Sandeman wine cellars, and right on the edge of the river Douro, overlooking the Porto downtown area. We are located in Vila Nova de Gaia, only 5 minutes away from Porto Historic Centre. Once you have crossed the Dom Luís I Bridge you are in Porto, ready to discover some of the best landmarks and attractions of this city such as Ribeira Square, the Porto´s Promenade and River Bank (Ribeiro do Porto), Museu do Carro Elétrico or Casa da Musica, amongst other wonders and attractions of our city.

All dorms at the House of Sandeman Hostel & Suites have their own private full bathrooms ( up to 4 per dorm), with complimentary shower gel, shampoo and hairdryer. The custom designed beds are inspired by the Port Wine barrels and come with king-sized single mattresses for extra comfort. All reservations include breakfast and a bath towel.

The 12 private suites include their own full bathrooms, with complimentary shower gel, shampoo and hairdryer. The suites feature a double bed, TV, AC and decorated with Sandeman artwork. 9 suite also feature riverfront views. All reservations include breakfast and a bath towel.

Guest are also invited to join in the several activities organised by staff members, taking place in the guest lounge. The heart and soul of the hostel, the guest lounge is also where the kitchen is located, as well as the front desk/ bar. Perfect to grab a drink and get to know your fellow travellers!

The House of Sandeman - Hostel & Suites Policies and Conditions:

Cancellation policy for flexible rates: 48h before arrival. In case of cancellation, modification after this period the total amount for the reservation will be charged. In case of no-show the total amount for the reservation will be charged as a penalty. The total amount for the booking will be charged at the check-in.

Non-refundable rate: the total amount for the reservation will be charged in the moment of the booking. Penalty in case of cancellation, modification or no-show: 100% of the booking.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Breakfast is included. The breakfast selection varies according the type of room booked.


No curfew.
We do not accept customers younger than 16 years of age.
Non smoking.
The maximum period of stay is 14 days.

*****Please bear in mind the property will pre authorise your card for any reason, they will email you to ask you for further details. Should they not receive a response from you within 48 Hours they would be then entitled to cancel your reservation due to insufficient card details. ******

All extra beds are on request: Children over 8 years / Adults - 30 euros per night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.8

  • Location 9.5

  • Staff 9.6

  • Atmosphere 9.2

  • Cleanliness 9.8

  • Facilities 9.8

Latest Reviews

  • 10.0


    12 Jun 2019
    Definitely stay there. The views are better in that place of Porto because you see Porto! The hostel was amazingly clean, safe, the breakfast was perfect. Everything was very good! 4 bathrooms for the girls dorm which was perfect.
    Colombia, Female, 31-40
  • 10.0


    31 May 2019
    If I could give it more than a 10 rating I would. This place is so awesome. Stay here if in Porto. It's a treat. Right on the water, the views from the lobby windows are picturesque. Dinner is available for extra cost but worth it from what I saw. Very clean. Was like staying at a hotel.
    USA, Female, 31-40
  • 10.0


    20 May 2019
    In all of our travels staying in a different hostel every two days Sandeman was by far the best experience. I'm looking for ways to see how fast i can come back and visit.
    USA, Female, 41+
  • 10.0


    11 May 2019
    Such a pleasure staying here. The staff was super helpful and nice. They explained everything thoroughly and made sure we had good recommendations and were set out in the right direction everyday. The breakfast was great for being included and only 2€ to add eggs! Had a sandwich and banana in a bag for us ready when we left the hostel at 4am! The beds were super comfortable and the water pressure was AMAZING. If you get the chance to stay here, please do.
    USA, Female, 25-30
  • 10.0


    07 May 2019
    Super nice & welcoming, great free food and a lot of opportunities/resources to socialize, beautiful rooms, beds, and bathrooms! Staff was super on top of everything, friendly, and helpful. Had a mix up booking online and they were super easygoing about the whole thing! Perfect location with an amazing view. Next time in Porto I'll be staying here!
    USA, Female, 18-24
  • 9.7


    16 Jun 2019
    Nestled on the ‘other side’ of the river next to all the wineries - Sandeman is just a 4 minute walk across the bridge to the action. I stayed in a ‘suite’/ had my own room and it was excellent - facing the river with the postcard views. Only down side is you can hear the night owls talking late into the night at cafes down below till about 1am. Common area is gorgeous and staff is on the ball. Amazing 7G cafe is a 30 second walk (great for breakfast, lunch and coffee).
    USA, Male, 31-40
  • 9.7


    23 May 2019
    It was one of the most beautiful hostels in that have stayed in. From the breakfast to the size of the rooms it was amazing. A luxy experienced for reasonable price and the location was good in front of the river and next to many nice restaurants and 15 minutes away from the city center and the famous library although i have to warn that in Porto most streets are kind of steep.
    Mexico, Female, 18-24
  • 9.4


    11 May 2019
    Sandeman was GREAT! I couldn’t believe we got to stay at such a charming, central hostel for as cheap as it was. Really cute decor, friendly people, cool and unique bunk bed style rooms, bikes for rental (100% recommend doing this and going to Porto’s beach), and tea time (free coffee!!!). Only thing to say negatively was that there was no floor mat for after the shower so the floors got pretty wet and gross sometimes. But we just wore flip flops and it was fine!
    USA, Female, 25-30
  • 9.1


    05 May 2019
    Lovely big beds. 14 bed dorm had four bathrooms (shower, sink, toilet) attached. Each bed had a locker. The door to the room didn’t shut automatically and so was often left open. Air conditioning didn’t work in the room so we had to open windows (luckily it was cool outside). Beds are attached so people climbing into their beds can shake yours. Lights are automatic so bring a sleep mask. Free breakfast was tasty and filling. Staff was kind and helpful. Can leave bags pre/post checkin/out.
    USA, All Female Group, 18-24
  • 8.0


    16 May 2019
    In terms of facilities this hostel is lovely - the port barrel beds and tiled bathrooms are beautiful and clean and much fancier than your average hostel. The atmosphere, however was not good at all. The focus is on the guests staying in the suites so it feels more like a hotel meaning there are few activities to bring solo travellers like myself together. The large dorm room was very antisocial and I didn’t speak to anyone but the staff my whole stay.. solo travellers pick somewhere else!
    England, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Cable TV
  • Common Room
  • Dishwasher
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Wheelchair Friendly
  • 24 Hour Reception
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2019

    1st, Best New Small Hostel

  • 2019

    7th, Best solo hostel

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