Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Passenger Hostel

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The Passenger Hostel is a high standard rebuilding project, with very comfortable and cozy rooms and well-equipped facilities. The staff is highly focused to make your trip into an unforgettable experience. We are proud to be a ‘green’ Hostel that adopted all the eco-friendly solutions in order to be efficient and respect the environment.

The Passenger Hostel is located at São Bento Train Station one of the most beautiful buildings of Porto, classified as World Heritage by UNESCO. Yes, we are part of the train station's magnificent building. We are nearby most of the landmarks of the city, at a walking distance, such as Aliados Avenue, Clérigos Tower, Douro riverside, and Galerias de Paris street. In addition, Santa Catarina shopping street is less than three minutes walking from our facilities.

The Passenger Hostel offers private and shared accommodation, a bar and free WiFi access. Dorm rooms feature a private locker for each guest, a curtain for more privacy, a bedside power socket and an individual light. All rooms have access to shared bathrooms with a shower and a hairdryer. Guests are welcome to use the shared kitchen, and the area is filled with great dining options. There is a washing machine and tumble dryer for guests’ use. Inside you can also find a Bar with a Lounge area where you can have a drink, listen to some music and relax.

The Passenger Hostel Policies and Conditions:

Cancellation policy: 48h before arrival for Standard rates. Non-refundable rates are not subject to reimbursement in case of cancellation.

Check-in from 15:00 to 24:00.
Check out before 11:30.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.
City tax is charged in cash only, at arrival.
There is a Key deposit of 5€ given in cash on arrival, that will be refunded when keys are returned.

Taxes included.
Breakfast included.


We do not accept customers younger than 18 years of age without supervision.
Child friendly.
Non smoking. View House Rules

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Reviews & Ratings

  • Value For Money 9.8

  • Security 9.8

  • Location 9.9

  • Staff 9.6

  • Atmosphere 9.5

  • Cleanliness 9.9

  • Facilities 9.8

Latest Reviews

  • 10.0


    07 Oct 2021
    Simply amazing! I thoroughly enjoyed my stay at the hostel. The accommodation and the amenities were superb. The staff were amazing, very sociable with walking tours, bar crawls! So you get to meet a lot of fellow travellers and socialise. Overall best hostel in Porto. Hands down!
    England, Male, 25-30
  • 10.0


    06 Oct 2021
    Wonderful hostel. Ticks all the boxes. Really social, nice rooms and facilities, great breakfast. One of the best hostels I've stayed at!
    New Zealand, Male, 31-40
  • 10.0


    06 Oct 2021
    The Passenger Hostel is the perfect place to stay in Porto! It has the perfect location, friendly staff and lots of activities that make it easy to meet people. As a solo female traveller, I would definitely recommend.
    England, Female, 25-30
  • 10.0


    05 Oct 2021
    The best hostel to stay in Porto, it’s on the center of the city. The staff is amazing, friendly, they organize events every day sunset tour, wine tour. And it’s also easy to meet people as solo traveler.
    France, Male, 25-30
  • 10.0


    04 Oct 2021
    One of the best hostels I’ve ever stayed in. Great location just few mins from anything around you and love their daily activities.
    Saudi Arabia, Male, 31-40
  • 10.0


    25 Sep 2021
    I really enjoyed my stay at the Passenger Hostel. The rooms and amenities are great and the staff are really nice and helpful. Unfortunatey due to Covid there was not that much in terms of hostel parties and stuff like that but of course that is out of the staff's control. I had a great time there and would love to come back! Wifi works great too!
    Germany, Female, 18-24
  • 10.0


    20 Sep 2021
    One of the best hostels I've ever stayed in! Fully recommend :)
    Germany, Female, 18-24
  • 9.1


    02 Oct 2021
    Amazing location, literally in a train station. Bunkbeds are high and especially the top bed requires some adjustment to get used to. Happy that the second bed in the bunk remains unused as it would be crowded otherwise. Bathrooms were really clean and good. Breakfast was alright.
    Netherlands, Male, 31-40
  • 9.1


    28 Sep 2021
    Gorgeous hostel, so well laid out and the interiors were fab. Amazing location too and such good value! My only critique is that the organised nights advertised on the board in reception never happened (eg no mint so mojito night cancelled, no karaoke machine so karaoke night cancelled). Also the staff seemed more interested in hanging out with each other than with guests. Otherwise I can’t fault it!
    Ireland, Female, 25-30
  • 9.1


    20 Sep 2021
    Really nice hostel in really nice location that close to all the highlights in Porto. Has a top floor where you can hungout with people so it's easy to meet other travelers. Each bed has curtains for privacy, a plug to charge your phone a night light and even a small fan, and you have a really big locker for each guest which is very convenient. The price is a bit high, but i have the feeling that in general the hostels in Porto are expensive compare to other European cities...
    Germany, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Cots Available
  • Dishwasher
  • Dryer
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • Wi-Fi


  • 2019

    9th, Worldwide Medium Hostel

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