Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Passenger Hostel

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The Passenger Hostel is a high standard rebuilding project, with very comfortable and cozy rooms and well-equipped facilities. The staff is highly focused to make your trip into an unforgettable experience. We are proud to be a ‘green’ Hostel that adopted all the eco-friendly solutions in order to be efficient and respect the environment.

The Passenger Hostel is located at São Bento Train Station one of the most beautiful buildings of Porto, classified as World Heritage by UNESCO. Yes, we are part of the train station's magnificent building. We are nearby most of the landmarks of the city, at a walking distance, such as Aliados Avenue, Clérigos Tower, Douro riverside, and Galerias de Paris street. In addition, Santa Catarina shopping street is less than three minutes walking from our facilities.

The Passenger Hostel offers private and shared accommodation, a bar and free WiFi access. Dorm rooms feature a private locker for each guest, a curtain for more privacy, a bedside power socket and an individual light. All rooms have access to shared bathrooms with a shower and a hairdryer. Guests are welcome to use the shared kitchen, and the area is filled with great dining options. There is a washing machine and tumble dryer for guests’ use. Inside you can also find a Bar with a Lounge area where you can have a drink, listen to some music and relax.

The Passenger Hostel Policies and Conditions:

Cancellation policy: 48h before arrival for Standard rates. Non-refundable rates are not subject to reimbursement in case of cancellation.

Check-in from 15:00 to 24:00.
Check out before 11:30.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.
City tax is charged in cash only, at arrival.
There is a Key deposit of 5€ given in cash on arrival, that will be refunded when keys are returned.

Taxes included.
Breakfast included.


We do not accept customers younger than 18 years of age without supervision.
Child friendly.
Non smoking. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.7

  • Location 9.8

  • Staff 9.5

  • Atmosphere 9.1

  • Cleanliness 9.8

  • Facilities 9.6

Latest Reviews

  • 10.0


    08 Aug 2022
    (Black traveller) they are so kind and welcoming! It’s high tech here and super easy to get around the city it’s in the centre of everything. I would stay here a week. Big lockers/ clean washrooms late night security. Key fob entrance and most important welcoming to BIPOC. This is top tier and I highly recommend you go! They have events each night but with tours idk because I booked outside but this is a great place to stay
    Canada, Female, 25-30
  • 10.0


    06 Aug 2022
    Loved this hostel. The common areas are huge and well designed. We were in a 10 person dorm but it didn’t feel like it as beds are a very good size and the rooms are spacious. Bathrooms were massive and the nicest I’ve been in, they even have Dyson hairdryers ! Met loads of cool people which was helped by all the great activities the hostel put on. Highly recommend !!
    New Zealand, Female, 25-30
  • 10.0


    31 Jul 2022
    The Passenger Hostel was a very clean, comfy, and welcoming place to stay. The train station location was extremely convenient and magical!
    USA, All Female Group, 18-24
  • 9.4


    30 Jul 2022
    Facilities were great, really liked that the showers and bathrooms were super clean and had great amenities like a dyson hairdryer. Rooms were great but noisy at times, had to keep the windows open at night due to lack of air conditioning but if you bring earplugs you’ll be fine! I liked that they had curtains and mini fans writhing each bunk. Met lots of great people through some of the activities like the sunset and port wine tour. Loved the walking tour as well!! However, some of the staff could have bee
    Canada, Female, 18-24
  • 9.1


    27 Jul 2022
    This was a fantastic hostel to stay at. The security bracelets were modern and life changing - I wish every hostel had these. The hostel had great bathrooms and shared common spaces. We made a lot of friends during breakfast and at the hostel events. Highly recommend
    Canada, Female, 25-30
  • 9.1


    26 Jul 2022
    We stayed in a 4 person private room. It was incredibly beautiful, the window views of the streets were such a nice bonus that wasn't even advertised. The bathroom also was really nice and big. We were impressed they even had a Dyson hair dryer. The location was pretty good everything was a 10-15 walk or less. The staff was very friendly as well. The only negative thing was that the room was pretty hot so you had to open the windows to make it cooler which brought in noise from the street.
    Canada, Mixed Group, 25-30
  • 8.6


    06 Aug 2022
    Amazing hostel!
    Netherlands, Male, 25-30
  • 8.6


    29 Jul 2022
    The area is a typical station area. Although central, weird people are hanging around the entrance. The room doesn’t have air conditioning which means in summer the window had to be open. In the morning around 6-7am there was a lot of noise coming from outside (rambling and shouting) which lasted for 1-2 hours. Not sure what it was - have a suspicion that it was the weird people groups resolving some internal issues. Apart from that - very nice hostel! Clean and spacious, social atmosphere
    Czech Republic, Female, 18-24
  • 7.7

    Very Good

    11 Aug 2022
    Got quite sick staying here on The 3rd bunk there's no air-conditioning or ventilation so if you get the 3rd bunk I'd probably pay 5x the amount to stay at a hotel down the road instead because at this altitude it's hot &stuffy, I only had to climb down to see the windows weeping in the morning from 8 people breathing and got really sick staying as a result. retrofitting air con to a heritage building could be challenging however they could easy ventilate the room by cutting into the windows
    New Zealand, Male, 25-30
  • 7.4

    Very Good

    07 Aug 2022
    Modern big hostel, comfy beds and clean bathrooms and common rooms. Felt anonymous and a bit cold to me but I also wasn't staying long. Location is great and there's big lockers and free breakfast. Would stay again.
    Germany, Female, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Cots Available
  • Dishwasher
  • Dryer
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • Wi-Fi


  • 2019

    9th, Worldwide Medium Hostel

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