Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Tourist House Santa Croce

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

In the Centre of Florence we wait for you in a place where the rooms are really quiet and clean.

Tourist House Santa Croce is located in the heart of the city,1 minute from Santa Croce Cathedral,5 minutes from the magnificent Cathedral Duomo, 8 minutes from the Academy Gallery (Galleria dell'Accademia - where Michelangelo's David is exposed) and only some steps away from all the main monuments and museums of the city.

All rooms are very nice and spacious,made in a modern style.
We'll provide you a full linen bed.

The district surrounding the guesthouse is one of the most lively in town. Nearby you will easily find stores, pubs, bars, cafes and restaurants at reasonable prices crowed with people coming from all over the world.

Sunday to Thursday :
Check in from 08:00 AM to 23:59 PM. You are pleased to announce your aproximal arrival in order to arrange the check-in time. Reception is open until 24:00 pm.
€15.00 additional fee for later arrivals !
Check out before 11.00

Special Rule for Friday and Saturday:
Every Friday the reception closed at 19:30 and stay closed until Saturday at 21:00. Saturday the reception will be closed all day until 21:00 and is not possible to check-in or check-in the bags in the hostel until 21:00 PM If you want to stay here for the weekend please keep in mind that between this hours you can not check-in.
Check-out on Saturday: any time before 14:00 :)

Cancellation must be notify with 48 hours in advance prior of your arrival date.
In the event of no show, or if you cancel in the same day your credit card will be charged for the first two nights

City Tax in NOT included!!!
According to the City Council resolution n. 230/33 of 06/20/2011, from July 1st 2011 the City of Florence will
introduce the tourism tax, applied to non-residents overnight staying, for a maximum of 7 consecutive nights.
The tourism tax rate is Euro 3,00 per person per night, and it is not applied to:
children (up to 10 years old);
people, who provide assistance to patients in hospital, max one each patient
people/family, who provide assistance to underage patients in hospital, max two each patient

Please note that we do have age restriction for over 45 year's for shared room & under 18 is not allowed to stay in shared room, but in private is ok if they travel with their family

Groups of more than 8 persons are not accepted, if you made different booking with the same name, will be considerated groups and we may cancel the reservations.
For the period between 29 Dicember and 02 January , minimum stay is 3 nights!!!!!!!!!!!!!!!!!!!!!!

If you want to pay by credit card we have to apply an extra fee, which is the bank fee ( 4% for any amount higher than 50 euro or 2 euro for any amount less than 50 euro)




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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 9.6

  • Staff 9.7

  • Atmosphere 8.7

  • Cleanliness 9.0

  • Facilities 8.9

Latest Reviews

  • 10.0


    12 May 2019
    We were very glad o find the gem of a place. The rooms are adorable, clean and spacious. The staff went above and beyond to make us feel at home, Emma even sewed a rip in one of our jeans. It was secure and in a great location 10/10
    Canada, Mixed Group, 31-40
  • 10.0


    27 Mar 2019
    Super laid back but helpful hosts. Big rooms and a large, well-equipped kitchen. Good location, just east of the main centre. This place has real character, in the layout and the furnishings. Everything is kept very clean. Towels, bedding, soap and coffee are all provided. Supermarket and cafes nearby. It was a very quiet place when I visited but the partying students on the street outside can get a bit noisy at night so bring earplugs.
    Ireland, Male, 31-40
  • 10.0


    14 Mar 2019
    Wow. What a surpise this place was. The pictures do not do this hostel justice. Not only are the facilities beautiful but its historically rich a well. Chris and Emma were so lovely and gave us so many tips to get the full experience in Florence. It felt as if we were staying in a museum. I really wish I could have stayed longer than two days but luckily I spent my two days directly in the center close to so many museums and delicious restaurants. 10 out of 10 would reccomend.
    Canada, Couple, 25-30
  • 9.7


    09 May 2019
    I returned to stay in this hostel after 12 years because I loved it the first time, & I loved it just as much the second time. It’s central location is great & the rooms are large, spacious, full of character & old charm. It is a simple & basic hostel but clean & friendly & the addition of a well equipped kitchen was a great bonus - we kept food in the fridge & cooked the odd meal which helps save a few cents! Be warned - take earplugs for the street noise at night. Lovely hostel, very happy!
    England, Female, 31-40
  • 9.7


    07 Jan 2019
    Emma and Christian are such great hostel parents! It was such a pleasure staying with them, getting some recommendations and hearing some of their stories. The location is great, very central, though for that reason can be a bit noisy some nights. Very clean, and guests were respectful and quiet while I was there (obsviously you never know who you’ll stay with, but I got a very quiet group). Overall, great experience!
    Australia, Female, 18-24
  • 9.4


    06 Mar 2019
    Super friendly and helpful staff. Great location and nice facilities. My stay was a bit during the off-season (early March), so the hostel was a bit light on guests and atmosphere, but you might find a different vibe during the summer peak.
    USA, Male, 31-40
  • 9.4


    11 Feb 2019
    The people here are amazing! They are so kind! The only problem was that it’s a little loud there, we had other guests that were very disturbing and you could hear a lot going on outside the window on the streets but overall a great stay!!!
    USA, Female, 18-24
  • 8.3


    02 May 2019
    Basic but decent accommodation, as expected. Clean and comfortable enough. It was EXTREMELY NOISY, though. The STREET NOISE was constant, and the narrow streets and old buildings with old windows without good isolation and sound-proofing (that's central Florence - old buildings and noisy streets) don't help and made it impossible for us to sleep, and we're not light sleepers. Also, if you're with a car, keep in mind that you'll have to park in a parking garage and it costs around 30€ for 24hrs
    Serbia, Female, 31-40
  • 8.3


    07 Mar 2019
    Place was a perfect spot for walking to all the sites. Christian and Emma were friendly and helpful, though the only downside is Christian can play his guitar late at night, this along with the noise outside can make it difficult to sleep. Be sure to be desensitised to noise if you plan to stay here.
    England, Male, 18-24
  • 4.9


    16 May 2019
    I’ve stayed in hostels previously and this one was the worst for the following reasons: cleanliness, noise - both external and within the hostel, facilities - my window in the room wouldn’t close so I would get extremely cold at night. Also I have bed bug bites from my stay. The hostel also didn’t feel super welcoming. The hosts were quite odd and as a solo female traveler I never felt fully safe.
    USA, Female, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Reading Light
  • Self-Catering Facilities
  • Washing Machine
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Café
  • Tea & Coffee Making Facilities