Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Tourist House Santa Croce

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

In the Centre of Florence we wait for you in a place where the rooms are really quiet and clean.

Tourist House Santa Croce is located in the heart of the city,1 minute from Santa Croce Cathedral,5 minutes from the magnificent Cathedral Duomo, 8 minutes from the Academy Gallery (Galleria dell'Accademia - where Michelangelo's David is exposed) and only some steps away from all the main monuments and museums of the city.

All rooms are very nice and spacious,made in a modern style.
We'll provide you a full linen bed.

The district surrounding the guesthouse is one of the most lively in town. Nearby you will easily find stores, pubs, bars, cafes and restaurants at reasonable prices crowed with people coming from all over the world.

Sunday to Thursday :
Check in from 08:00 AM to 23:59 PM. You are pleased to announce your aproximal arrival in order to arrange the check-in time. Reception is open until 24:00 pm.
€15.00 additional fee for later arrivals !
Check out before 11.00

Special Rule for Friday and Saturday:
Every Friday the reception closed at 19:30 and stay closed until Saturday at 21:00. Saturday the reception will be closed all day until 21:00 and is not possible to check-in or check-in the bags in the hostel until 21:00 PM If you want to stay here for the weekend please keep in mind that between this hours you can not check-in.
Check-out on Saturday: any time before 14:00 :)

Cancellation must be notify with 48 hours in advance prior of your arrival date.
In the event of no show, or if you cancel in the same day your credit card will be charged for the first two nights

City Tax in NOT included!!!
According to the City Council resolution n. 230/33 of 06/20/2011, from July 1st 2011 the City of Florence will
introduce the tourism tax, applied to non-residents overnight staying, for a maximum of 7 consecutive nights.
The tourism tax rate is Euro 3,00 per person per night, and it is not applied to:
children (up to 10 years old);
people, who provide assistance to patients in hospital, max one each patient
people/family, who provide assistance to underage patients in hospital, max two each patient

Please note that we do have age restriction for over 45 year's for shared room & under 18 is not allowed to stay in shared room, but in private is ok if they travel with their family

Groups of more than 8 persons are not accepted, if you made different booking with the same name, will be considerated groups and we may cancel the reservations.
For the period between 29 Dicember and 02 January , minimum stay is 3 nights!!!!!!!!!!!!!!!!!!!!!!

If you want to pay by credit card we have to apply an extra fee, which is the bank fee ( 4% for any amount higher than 50 euro or 2 euro for any amount less than 50 euro)




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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.4

  • Location 9.8

  • Staff 9.8

  • Atmosphere 8.1

  • Cleanliness 8.8

  • Facilities 8.3

Latest Reviews

  • 10.0


    14 Feb 2020
    A great place to stay for a quick weekend in town. The owner is kind and accomodating and the location is amazing!
    USA, Male, 25-30
  • 10.0


    09 Feb 2020
    Great value, location, and amenities. We had a private room and it was huge. Bathrooms are large and were always accessible. Great restaurants and friendly people at the Green Bar next door. We walked easily from the train station with our luggage. Enjoyed Free Tours to explore the city. Sorin was very helpful offering information about the area. Be sure to be accurate on your check in time to avoid hassle on your arrival. Staff must be present to buzz you in initially.
    USA, Couple, 25-30
  • 10.0


    20 Jan 2020
    Christian was phenomenal. I was welcomed with open arms and treated like a friend i knew for years. All of his suggestions were wonderful. I wish him and his wife the best on all future endeavors! The place was spotless. It had a large kitchen with everything you need. The bathrooms were spacious and immaculate. They had several guitars to play which was awesome for me. The location was walking distance from everything. I would definitely stay here again. Thanks for everything! Cheers!
    USA, Male, 31-40
  • 10.0


    01 Nov 2019
    So far my favorite hostel that I have stayed in! Christian was so nice and made sure we were comfortable. The hostel was cleaned everyday and was always very presentable. Will stay here again for sure.
    USA, Female, 18-24
  • 9.7


    20 Dec 2019
    Great hostel with only private rooms. Spacious, clean, friendly. A great value. Thanks cristian!
    Switzerland, Male, 25-30
  • 9.7


    25 Oct 2019
    Christian was a wonderful host. He showed us different restaurants to go to, one being across the road was the best pizza we had in Florence. The room was spacious with a view onto the street. Would stay here again. Many facilities such as a fridge and kitchen available. No negatives
    Australia, Female, 18-24
  • 9.1


    26 Jan 2020
    Christian was extremely warm and welcoming from the moment we entered the hostel. The location is perfectly located near the main attractions and our room was spacious.
    Australia, Couple, 18-24
  • 9.1


    26 Oct 2019
    Amazing stay. Clean, simple, and location was close to everything. I did get quite a few mosquito bites in the night time despite the window being closed, but that is a minimal issue. The caretakers of the property were the nicest and most helpful people. Not a single complaint. And I always felt safe. It is in a good area. If you guys are reading this, Thanks for the wonderful stay.
    Canada, Male, 18-24
  • 7.7

    Very Good

    10 Nov 2019
    Very chill hostel, good rooms and beds. Super super loud at night but other than that we had a great time!
    USA, Female, 25-30
  • 4.9


    01 Nov 2019
    It was freeeeeeeeezing cold!
    Canada, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Dryer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Self-Catering Facilities
  • Washing Machine
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Café
  • Tea & Coffee Making Facilities