Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Tourist House Santa Croce

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

In the Centre of Florence we wait for you in a place where the rooms are really quiet and clean.

Tourist House Santa Croce is located in the heart of the city,1 minute from Santa Croce Cathedral,5 minutes from the magnificent Cathedral Duomo, 8 minutes from the Academy Gallery (Galleria dell'Accademia - where Michelangelo's David is exposed) and only some steps away from all the main monuments and museums of the city.

All rooms are very nice and spacious,made in a modern style.
We'll provide you a full linen bed.

The district surrounding the guesthouse is one of the most lively in town. Nearby you will easily find stores, pubs, bars, cafes and restaurants at reasonable prices crowed with people coming from all over the world.

Sunday to Thursday :
Check in from 08:00 AM to 23:59 PM. You are pleased to announce your aproximal arrival in order to arrange the check-in time. Reception is open until 24:00 pm.
€15.00 additional fee for later arrivals !
Check out before 11.00

Special Rule for Friday and Saturday:
Every Friday the reception closed at 19:30 and stay closed until Saturday at 21:00. Saturday the reception will be closed all day until 21:00 and is not possible to check-in or check-in the bags in the hostel until 21:00 PM If you want to stay here for the weekend please keep in mind that between this hours you can not check-in.
Check-out on Saturday: any time before 14:00 :)

Cancellation must be notify with 48 hours in advance prior of your arrival date.
In the event of no show, or if you cancel in the same day your credit card will be charged for the first two nights

City Tax in NOT included!!!
According to the City Council resolution n. 230/33 of 06/20/2011, from July 1st 2011 the City of Florence will
introduce the tourism tax, applied to non-residents overnight staying, for a maximum of 7 consecutive nights.
The tourism tax rate is Euro 3,00 per person per night, and it is not applied to:
children (up to 10 years old);
people, who provide assistance to patients in hospital, max one each patient
people/family, who provide assistance to underage patients in hospital, max two each patient

Please note that we do have age restriction for over 45 year's for shared room & under 18 is not allowed to stay in shared room, but in private is ok if they travel with their family

Groups of more than 8 persons are not accepted, if you made different booking with the same name, will be considerated groups and we may cancel the reservations.
For the period between 29 Dicember and 02 January , minimum stay is 3 nights!!!!!!!!!!!!!!!!!!!!!!

If you want to pay by credit card we have to apply an extra fee, which is the bank fee ( 4% for any amount higher than 50 euro or 2 euro for any amount less than 50 euro)




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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.3

  • Location 9.4

  • Staff 9.3

  • Atmosphere 8.4

  • Cleanliness 9.1

  • Facilities 8.7

Latest Reviews

  • 10.0


    16 Oct 2019
    Christian was very nice and made the whole experience pleasant. Great stay.
    USA, Male, 18-24
  • 10.0


    04 Oct 2019
    The staff so friendly and knowledgeable the place is so clean and comfortable also everywhere is it takes only 10 minutes
    USA, Female, 31-40
  • 10.0


    16 Sep 2019
    Christian and Emma were the best! Great and helpful people that always give their time. Clean, spacious and right in the heart, I stayed for five nights and loved it! Thank you thank you thank you! Will definitely stay again if in Florence.
    New Zealand, Male, 25-30
  • 10.0


    15 Sep 2019
    This place is about a 15-20 minute walk to all the main places. It was clean, and the hosts were so kind and welcoming. A plus is they can do your laundry for $5 euro and will have it done for you in a few hours. I would highly recommend staying here!
    USA, Female, 25-30
  • 10.0


    05 Sep 2019
    Just backpacker need. And staff did choose right occupation. Made us feel welcome. It's not party place, so no disturbing sounds.
    Finland, Male, 41+
  • 10.0


    24 Aug 2019
    We had an amazing stay here, Christian, Emma and Sorin who run the place here are such incredibly kind, friendly and informative people who make the place feel as if it is your own. The place is incredibly clean with good facilities and so so close to all of the attractions within Florence. The kitchen and living space feels extremely homely and makes for a very relaxing environment when you need to hide from the heat and crowds. Overall the best experience we have ever had at a hostel 10/10 👌
    New Zealand, Couple, 25-30
  • 9.7


    06 Oct 2019
    100% would recommend staying here. It’s a bit quieter as far as atmosphere for solo travelers but perfect for everything else! Cristian was a great host, everything was super clean and in the best location possible. Felt like home away from home! Definitely will be back next time I’m in florence!
    USA, All Female Group, 25-30
  • 9.7


    27 Sep 2019
    Location was excellent, you can walk anywhere from it. A bit noisy at night as people on the street partying, but as your right in the center of the tourist area it’s bound to be noisy. Owners are really helpful will go out of their way to help. Their English is excellent. Place very clean. Free use of washer and dryer but laundromat just down the road. Restaurants and cafes within a few steps of place. Bus stops around the corner. Rooms average size. I would go back there and recommend it .
    Canada, Female, 41+
  • 9.4


    13 Aug 2019
    Two of my friends and I stayed at Tourist House Santa Croce in mid-August. Christian and Emma run the joint, and as I recall, are years-long residents of Florence who have plenty of insight to share regarding attractions and spots for good eats - not to mention they're both wonderful folks. Location was great - Emma said something along the lines of "nearly everything you want to see is a 15-20 minute walk from the hostel" (which by my recount is correct). I'll stay again if I'm in Florence.
    USA, Male, 25-30
  • 7.4

    Very Good

    05 Sep 2019
    A lot of bathrooms which is good, clean which is a plus, just a bit noisy in my room as there is a restaurant across the road.
    Australia, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Dryer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Self-Catering Facilities
  • Washing Machine
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Café
  • Tea & Coffee Making Facilities