Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

cancellation before 15 days 25% of total reservation
cancellation before 7 days 50% of total reservation
cancellation before 3 days 75% of total reservation

Additional Terms and Conditions

deposit of 20€ per person paid on arrival

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/16
Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Hostelworld says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don't begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

Property Description

'Great holidays are only as great as the people you meet on them!'

Urban Garden Hostel is Lisbon's first Eco-Hostel, with a strong focus on sustainability. At the Urban Garden Hostel, it is our goal to minimize our daily environmental footprint through our simple but effective 'green initiatives.'

Urban Garden Hostel provides a relaxed ambiance where people socialize with each other in our nature-inspired common room and courtyard, right in the heart of Lisbon - walking distance from all major attractions.

Looking for a quieter experience? Try our new basic dormitories, LOCATED IN A DETACHED BUILDING, a short 80 meter walk away, with all the benefits of our main building within your grasp.

By offering a welcoming atmosphere along with various daily activities, Urban Garden Hostel ensures your visit to Lisbon will be memorable.

After a good night’s sleep, Urban Garden Hostel wants you to enjoy our free breakfast, complimentary muffins & coffee!

Also, take advantage of one of our many local partnerships. Go on a free walking tour, take a surf lesson, visit the picturesque streets and gardens of Sintra, or visit one of the many unique neighborhoods in Lisbon's city center.

Not in the mood for the city sights? Get to the beach for a day of fun in the sun with your new-found friends in nearby, Carcavelos, Estoril, or Costa de Caparica Beaches.

Our staff is always willing to go above and beyond for our family and will help you craft your visit to Lisbon exactly to your liking, whether you are an avid sightseer, a lively partier, or someone in between. Urban Garden Hostel has something for everybody!

24 HOURS RECEPTION
No Lock Out Times
Exclusive Deals with:
- Tour Companies
- Bars
- Clubs

Secure Lockers
Towel Hire

FREE
- Internet/WiFi
- Sheets
- Secure Lockers
- Walking Tours
- Luggage Storage

Come join us in our garden and help us lay the roots at the Urban Garden Hostel!!

Please note:
Check in time: 3:00 pm to 12:00am
Check out time: until 11:00 am

PLEASE NOTE: Sales Taxes Included

PLEASE NOTE: OUR BASIC DORMITORIES RESIDE IN A DETACHED BUILDING, 80 METERS UP THE STREET.

PLEASE NOTE: must be 18 years or older

PLEASE NOTE: cancellations must be given 48 hours in advance by email

PLEASE NOTE: There is a new, additional city tax (2 EURO, per night, per person for up to 7 days, imposed by the Portuguese government) that is not included in the price given on the website

PLEASE NOTE: it is requested a security deposit of 10 euros for the keycard View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.4

  • Security 8.4

  • Location 8.7

  • Staff 8.2

  • Atmosphere 8.0

  • Cleanliness 7.5

  • Facilities 7.6


Latest Reviews

  • 10.0

    Superb

    11 Dec 2020
    Is very nice hostel, clean and safe The staff are all adorable and kind
    Italy, Male, 41+
  • 10.0

    Superb

    27 Nov 2020
    The Urban garden hostel is very nice, clean and comfortable. The guys of the staff are lovely and kind. All works good. I recommend it without any doubt.
    Italy, Male, 41+
  • 9.4

    Superb

    08 Jun 2021
    Fantastic location and hotel. Very friendly and helpful staff. Will definitely stay here again
    Algeria, Male, 25-30
  • 9.1

    Superb

    23 Jun 2021
    Great value, nice atmosphere. Location is not near the sites, but very near metro and bus line to get you there. Don’t forget to bring cash for room key deposit.
    USA, Male, 31-40
  • 9.1

    Superb

    20 May 2021
    We arrived quite late in the hostel (after 11pm), but the staff was super nice and showed us where everything is. We had 2 beds in 8 bed dorm, bed sheets provided, but no towels. Shared toilets and showers were in the corridor outside of the room. My bed was very squeaky with every little move, which was a bit annoying. But overall it's a very clean and friendly hostel, with coffee tea and muffins available during free breakfast in reception/common room :) Only stayed one night and left early.
    Poland, All Female Group, 18-24
  • 8.9

    Fabulous

    05 Jun 2021
    Great, nice stuff, trying to help. Everything looks nice and great value for money. Free breakfast with unlimited coffee surprised us. I reccomend the hostel!
    Slovenia, Male, 25-30
  • 8.9

    Fabulous

    31 May 2021
    I could just recommend this hostel. It is the second time I have stayed here and from my point of view the money that is charged for a room is worth to for what you get. I have just had this time an issue with a Portuguese guess who was acting weird to me during the night. After being in the reception and have mentioned what happens they acted very quickly and changed me of room. Despite this happening, I would still stay again at this hostel.
    Colombia, Mixed Group, 25-30
  • 8.3

    Fabulous

    08 Jul 2021
    Ended up staying here for three weeks. Staff friendly and hardworking. Very clean- cleaners are probably the most hard working there. Large kitchen available to use.
    England, Couple, 18-24
  • 6.0

    Good

    06 Jun 2021
    Very disappointed by this hostel. The included breakfast, which is one of the reasons I had chosen it is a joke: only crackers, a muffin and a hot beverage. The wifi never works and it's not always the cleanest, especially the fridges.
    France, Female, 25-30
  • 2.9

    Rating

    30 Dec 2020
    Cold, the rooms and the facility were cold. Staff who did not wanted to help with obvious things and showers that were unfresh.
    Sweden, Female, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • Wi-Fi


Urban Garden Hostel says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don\'t begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

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