Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

cancellation before 15 days 25% of total reservation
cancellation before 7 days 50% of total reservation
cancellation before 3 days 75% of total reservation

Additional Terms and Conditions

deposit of 20€ per person paid on arrival

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/16
Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Hostelworld says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don't begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

Property Description

'Great holidays are only as great as the people you meet on them!'

Urban Garden Hostel is Lisbon's first Eco-Hostel, with a strong focus on sustainability. At the Urban Garden Hostel, it is our goal to minimize our daily environmental footprint through our simple but effective 'green initiatives.'

Urban Garden Hostel provides a relaxed ambiance where people socialize with each other in our nature-inspired common room and courtyard, right in the heart of Lisbon - walking distance from all major attractions.

Looking for a quieter experience? Try our new basic dormitories, LOCATED IN A DETACHED BUILDING, a short 80 meter walk away, with all the benefits of our main building within your grasp.

By offering a welcoming atmosphere along with various daily activities, Urban Garden Hostel ensures your visit to Lisbon will be memorable.

After a good night’s sleep, Urban Garden Hostel wants you to enjoy our free breakfast, complimentary muffins & coffee!

Also, take advantage of one of our many local partnerships. Go on a free walking tour, take a surf lesson, visit the picturesque streets and gardens of Sintra, or visit one of the many unique neighborhoods in Lisbon's city center.

Not in the mood for the city sights? Get to the beach for a day of fun in the sun with your new-found friends in nearby, Carcavelos, Estoril, or Costa de Caparica Beaches.

Our staff is always willing to go above and beyond for our family and will help you craft your visit to Lisbon exactly to your liking, whether you are an avid sightseer, a lively partier, or someone in between. Urban Garden Hostel has something for everybody!

24 HOURS RECEPTION
No Lock Out Times
Exclusive Deals with:
- Tour Companies
- Bars
- Clubs

Secure Lockers
Towel Hire

FREE
- Internet/WiFi
- Sheets
- Secure Lockers
- Walking Tours
- Luggage Storage

Come join us in our garden and help us lay the roots at the Urban Garden Hostel!!

Please note:
Check in time: 3:00 pm to 12:00am
Check out time: until 11:00 am

PLEASE NOTE: Sales Taxes Included

PLEASE NOTE: OUR BASIC DORMITORIES RESIDE IN A DETACHED BUILDING, 80 METERS UP THE STREET.

PLEASE NOTE: must be 18 years or older

PLEASE NOTE: cancellations must be given 48 hours in advance by email

PLEASE NOTE: There is a new, additional city tax (2 EURO, per night, per person for up to 7 days, imposed by the Portuguese government) that is not included in the price given on the website

PLEASE NOTE: it is requested a security deposit of 10 euros for the keycard View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.3

  • Security 8.1

  • Location 8.4

  • Staff 8.4

  • Atmosphere 8.0

  • Cleanliness 7.5

  • Facilities 7.7


Latest Reviews

  • 10.0

    Superb

    01 Sep 2021
    Urban Garden is hidden gem in Lisbon! Good location close to all locations, nice and clean, although the showers could have use a bit more attention.
    Poland, Female, 18-24
  • 9.4

    Superb

    19 Aug 2021
    Cant expect more for the money spent on that! staffs are friendly and whole environment makes ur stay quite pleasant. I would definitely visit again
    Bangladesh, Male, 25-30
  • 8.3

    Fabulous

    05 Nov 2021
    They don't provide a lock for lockers. I had to buy one from the nearest hardware shops for 2.3 Euro. It's not much however, it would be way cool if they had provided. Another thing is that the bed was a bit shaky. I slept in the top bed in a two storey bed. Whenever I was taking sides, it was shaking. Above all, the atmosphere and the staff are really cool.
    Bangladesh, Male, 25-30
  • 7.7

    Very Good

    26 Nov 2021
    First off - 10 euros cash deposit to get your key card for your room which is RIDICULOUS! The highest I've ever had at any hostel is 2 euros. 4 showers and toilets combined in the same room was a burden. Beds were okay but sheets were moist? Not sure if its because there was no heat or what but there was a humid feel to them.
    USA, Female, 18-24
  • 7.7

    Very Good

    04 Nov 2021
    Had a great night here. The staff was honestly the best part! The guy at the reception in the morning helped me out with several things and also gave great restaurant and cafe recommendations!!
    Netherlands, Female, 18-24
  • 7.4

    Very Good

    03 Nov 2021
    My time in this hostel was okay. There were some really great things about it, free breakfast and coffee, clean bathrooms, open kitchen… but I also had an interaction with a staff member who was not very friendly. Halfway through my stay I walked into my room to find my things gone and someone else in my bed. I still don’t know why that happened and it wasn’t handled well by the staff member who helped me. So the rest of the stay was not great. It holds its price value but there are trade offs.
    USA, Female, 18-24
  • 7.4

    Very Good

    04 Aug 2021
    Good value for money, decent facilities and nice atmosphere. Advised
    Italy, Male, 25-30
  • 6.9

    Good

    12 Aug 2021
    Overall, was good. The hostel itself is interesting. People staying over very strange. Im open minded in general, but there’s things which goes a step too much…
    Spain, Female, 25-30
  • 6.6

    Good

    04 Aug 2021
    i spent just a night in the hostel. the dorm room was very small, the bathroom and toilet are very far from the rooms and are not clean enough. the breakfast is a small cake and coffee
    Israel, Female, 31-40
  • 2.0

    Rating

    19 Aug 2021
    THE WORST EXPERIENCE 7 showers for 60 people at least so no way you can go even to the toilet in the morning. It was extremely dirty and disgusting the whole Hostel. Also the people staying there were not caring and it made it worse. Another joke was that it says breakfast included and they only offer plain muffins with coffee, disappointing. Every common area is close at 11 which means everybody has to go the room and annoy the people who actually wanna sleep?No allowed to attach pictures.
    Spain, Female, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • Wi-Fi


Urban Garden Hostel says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don\'t begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

×