Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

cancellation before 15 days 25% of total reservation
cancellation before 7 days 50% of total reservation
cancellation before 3 days 75% of total reservation

Additional Terms and Conditions

deposit of 20€ per person paid on arrival

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/16
Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Hostelworld says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don't begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

Property Description

'Great holidays are only as great as the people you meet on them!'

Urban Garden Hostel is Lisbon's first Eco-Hostel, with a strong focus on sustainability. At the Urban Garden Hostel, it is our goal to minimize our daily environmental footprint through our simple but effective 'green initiatives.'

Urban Garden Hostel provides a relaxed ambiance where people socialize with each other in our nature-inspired common room and courtyard, right in the heart of Lisbon - walking distance from all major attractions.

Looking for a quieter experience? Try our new basic dormitories, LOCATED IN A DETACHED BUILDING, a short 80 meter walk away, with all the benefits of our main building within your grasp.

By offering a welcoming atmosphere along with various daily activities, Urban Garden Hostel ensures your visit to Lisbon will be memorable.

After a good night’s sleep, Urban Garden Hostel wants you to enjoy our free breakfast, complimentary muffins & coffee!

Also, take advantage of one of our many local partnerships. Go on a free walking tour, take a surf lesson, visit the picturesque streets and gardens of Sintra, or visit one of the many unique neighborhoods in Lisbon's city center.

Not in the mood for the city sights? Get to the beach for a day of fun in the sun with your new-found friends in nearby, Carcavelos, Estoril, or Costa de Caparica Beaches.

Our staff is always willing to go above and beyond for our family and will help you craft your visit to Lisbon exactly to your liking, whether you are an avid sightseer, a lively partier, or someone in between. Urban Garden Hostel has something for everybody!

24 HOURS RECEPTION
No Lock Out Times
Exclusive Deals with:
- Tour Companies
- Bars
- Clubs

Secure Lockers
Towel Hire

FREE
- breakfast
- Internet/WiFi
- Sheets
- Secure Lockers
- Walking Tours
- Luggage Storage

Come join us in our garden and help us lay the roots at the Urban Garden Hostel!!

Please note:
Check in time: 3:00 pm to 12:00am
Check out time: until 11:00 am

PLEASE NOTE: Sales Taxes Included

PLEASE NOTE: OUR BASIC DORMITORIES RESIDE IN A DETACHED BUILDING, 80 METERS UP THE STREET.

PLEASE NOTE: must be 18 years or older

PLEASE NOTE: cancellations must be given 48 hours in advance by email

PLEASE NOTE: There is a new, additional city tax (2 EURO, per night, per person for up to 7 days, imposed by the Portuguese government) that is not included in the price given on the website

PLEASE NOTE: it is requested a security deposit of 10 euros for the keycard View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 8.5

  • Location 8.5

  • Staff 8.5

  • Atmosphere 8.3

  • Cleanliness 7.7

  • Facilities 7.7


Latest Reviews

  • 10.0

    Superb

    12 Oct 2020
    Great hostel, well located, with great staff and vibes. Thank you for all the good moments! Louise
    France, Female, 18-24
  • 10.0

    Superb

    01 Oct 2020
    Absolutely loved my stay here, I had so much fun! The staff were so welcoming And helpful. Will be going back :)
    England, Female, 18-24
  • 10.0

    Superb

    18 Sep 2020
    Full points in every aspect! I loved everything about this place but foremost the great atmosphere, the team and the variety of people from different backgrounds. Party people, business start-up people, students, and all age travellers. There is a huge lounge area to either have breakfast (muffins and coffee as much as you could get) or work on your laptop. Fully equipped and open kitchen, nice rooms, comfi bed, peace and quiet after 11 pm. A 'must stay' in Lisbon and I am checking in again :))
    Belgium, Female, 31-40
  • 10.0

    Superb

    15 Sep 2020
    For my first time travelling at a late age I found this hostel a good balance between calm, friendly & fun with the necessary amenities being cleaned regularly The only downside was some of the beds in the tree hugger dorm needed the bolts tightened...as they squeaked as if Micky Mouse was being castrated. Big thanks to Ana, Kip, Iago, Lucas, Eza (Sorry if I have spelt your name wrong) Nicolas and James for helping make my stay comfortable Also to the hardworking cleaners too
    England, Male, 41+
  • 10.0

    Superb

    07 Sep 2020
    Great location, great staff and a great atmosphere! Would highly recommend Urban Garden to anybody planning to visit Portugal!
    England, Male, 25-30
  • 9.4

    Superb

    07 Aug 2020
    Nice place where to stay even for a couple of days, very little breakfast but ok with the price.
    Italy, Male, 18-24
  • 7.7

    Very Good

    21 Aug 2020
    - : a lot of people in this hostel during this period of Covid-19, health mesures are not respected, bunk beds in the room are too closed from each others and it is definitely not safe. We were supposed to have a free breakfast, but at 9am nothing, only a cup of tea or coffee and a muffin. Where is the free breakfast ? + : modern bathrooms, clean hostel and the staff very friendly
    France, Female, 18-24
  • 7.1

    Very Good

    29 Sep 2020
    Really nice staff. There was a creepy man in my room but they moved me directly. The bathrooms were a bit dirty but overall is a nice place to stay.
    Hungary, Female, 18-24
  • 4.0

    Rating

    10 Aug 2020
    Where do I begin? Receptionists: Ana is arguably the best thing about the place! Kind attentive and polite, I was also served by Izzy who was sweet (and very cute) that’s about it! There was a rude and overweight Portuguese receptionist... I think volunteer? Horrible. And the German guy who shows people around would barge into rooms at all hours with no regard for others. Mattress springy, no ensuite, thin walls, no hot water, the toilets would be awful by the evening/early morning. Bad WiFi
    England, Female, 18-24
  • 3.1

    Rating

    20 Aug 2020
    No cleanliness at all, no hot water and the bedsheets were not even replaced while people come and go during these carona times. Completely disastrous and even difficult to get to notice the hostel and we dont even find the board name plate out side
    India, Male, 31-40
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Book Exchange
  • Common Room
  • Flexible NRR
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • Wi-Fi


Urban Garden Hostel says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don\'t begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

×