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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

cancellation before 15 days 25% of total reservation
cancellation before 7 days 50% of total reservation
cancellation before 3 days 75% of total reservation

Additional Terms and Conditions

deposit of 20€ per person paid on arrival

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Urban Garden Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Hostelworld says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don't begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

Property Description

'Great holidays are only as great as the people you meet on them!'

Urban Garden Hostel is Lisbon's first Eco-Hostel, with a strong focus on sustainability. At the Urban Garden Hostel, it is our goal to minimize our daily environmental footprint through our simple but effective 'green initiatives.'

Urban Garden Hostel provides a relaxed ambiance where people socialize with each other in our nature-inspired common room and courtyard, right in the heart of Lisbon - walking distance from all major attractions.

Looking for a quieter experience? Try our new basic dormitories, LOCATED IN A DETACHED BUILDING, a short 80 meter walk away, with all the benefits of our main building within your grasp. The new space offers it's own breakfast and free coffee.

By offering a welcoming atmosphere along with various daily activities, Urban Garden Hostel ensures your visit to Lisbon will be memorable.

After a good night’s sleep, Urban Garden Hostel wants you to enjoy our free breakfast, complimentary cereal ,brioche buns, toast, jam, butter, tea and coffee. Still Hungry? Join us for our nightly family dinners!

Also, take advantage of one of our many local partnerships. Go on a free walking tour, take a surf lesson, visit the picturesque streets and gardens of Sintra, or visit one of the many unique neighborhoods in Lisbon's city center.

Then end your night with a Pub Crawl in Bairro Alto.

Not in the mood for the city sights? Get to the beach for a day of fun in the sun with your new-found friends in nearby, Carcavelos, Estoril, or Costa de Caparica Beaches.

Our staff is always willing to go above and beyond for our family and will help you craft your visit to Lisbon exactly to your liking, whether you are an avid sightseer, a lively partier, or someone in between. Urban Garden Hostel has something for everybody!

24 hr reception
No Lock Out Times
Family dinners served Mon-Sat and nightly activities such as karaoke, speed friending, scavenger hunt and much more!)

Exclusive Deals with:
- Tour Companies
- Bars
- Clubs

Secure Lockers
Towel Hire

FREE
- complimentary cereal brioche buns, toast, jam, butter, tea and coffee
- Internet/WiFi
- Sheets
- Secure Lockers
- Walking Tours
- Luggage Storage

Come join us in our garden and help us lay the roots at the Urban Garden Hostel!!

Please note:
Check in time: 3:00 pm
Check out time: 11:00 am

Breakfast Included
Sales Taxes Included

We have 24hr reception and no lock out time, so feel free to arrive at anytime.

PLEASE NOTE: OUR BASIC DORMITORIES RESIDE IN A DETACHED BUILDING, 80 METERS UP THE STREET.

PLEASE NOTE: must be 18 years or older

PLEASE NOTE: cancellations must be given 48 hours in advance by email

PLEASE NOTE: There is a new, additional city tax (2 EURO, per night, per person for up to 7 days, imposed by the Portuguese government) that is not included in the price given on the website

PLEASE NOTE: You can only book a 7 night stay, if you wish to stay longer, you have to arrange other accommodation for 7 nights, before returning to Urban Garden Hostel View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 8.8

  • Location 8.6

  • Staff 8.7

  • Atmosphere 8.6

  • Cleanliness 8.2

  • Facilities 8.3


Latest Reviews

  • 9.7

    Superb

    08 Nov 2019
    This was my first time staying in a hostel and it was great first experience! The staff was super friendly and helpful, the location was great, the rooms were good, so were the bathrooms and the common areas were great. I have to say I was a big fan of the dinners at night (€5) and they were delicious!
    USA, Female, 18-24
  • 9.1

    Superb

    31 Oct 2019
    They have a lot of all sort of stuff, from communal dinners to all you can drink-sort of things. So in case you are looking for a place to rest, maybe do some work: then a definite no. Partying, hetting to know new people: yes. I’m the first one, I was happy to stay for one night only. Kitchen’s closed from don’t know what until 9PM, there are some times for times. I can sleep easily so I had no problems, I heard some others did and that’s something you should note when booking.
    Finland, Male, 18-24
  • 8.9

    Fabulous

    07 Nov 2019
    The place is great. It's close to the city center and that have lunch and happy hour there. The only problem in my opinion were the bathrooms that stayed really dirty. It was cleaned just once in a day.
    Brazil, Female, 25-30
  • 8.9

    Fabulous

    30 Oct 2019
    Beds are close and squeeky but comfortable. Storage lockers take a smaller lock than a standard combination lock but I left my stuff out and was fine. Nice bathrooms with shower, toilet, and sink in each stall. Some of the washrooms were not open while I was here but hopefully they are fixed soon. Good place to meet people and the common room is nice.
    Canada, Female, 18-24
  • 8.3

    Fabulous

    07 Nov 2019
    Overall a nice hostel on a good location, not too far from the city center. The rooms were nice but I stayed there in november and it was really cold in there, I was freezing during the night. The bathrooms are really nice as well, although not separated for man and women.
    Slovenia, Female, 25-30
  • 8.3

    Fabulous

    27 Oct 2019
    The lockers don't have locks so you need to bring your own, other than that the facilities are well set up
    Australia, Mixed Group, 18-24
  • 7.7

    Very Good

    31 Oct 2019
    This was a great place to stay. Close to the metro and a 30 minute walk from most attractions. The staff was very friendly and helpful and the atmosphere was nice. Everything in the hostel was clean except for the bathrooms. All of the bathrooms smelled really bad the entire weekend and just seemed really dirty. They were also consistently out of hand soap.
    USA, Female, 18-24
  • 7.1

    Very Good

    05 Nov 2019
    Should be named kindergarten. You have to wear a bracelet and after a certain time they turn off the lights making you go to bed.
    Portugal, Male, 31-40
  • 7.1

    Very Good

    02 Nov 2019
    Great atmosphere, great people, great common area, great kitchen, free breakfast - all great things! But bad experience with the staff, three staff came into my room at around 2pm to change sheets (I was sick so I had been resting) and all of a sudden one of the girls starts to cry and says she can’t do this anymore etc she leaves and then the other two employees begin to mess around, flirt, hug and even kiss In front of me and they know I’m right there! Very disrespectful 😡🤬 very awkward
    Australia, Female, 18-24
  • 6.9

    Good

    30 Oct 2019
    Okay it’s cheap and you get a free breakfast, and the common room is good for meeting people. The rooms are fine, the bathrooms are okay but there’s zero ventilation in them so they’re like a sweaty sauna after a shower. Wasn’t keen on the neighbourhood, its all posh shops and little atmosphere, though it’s close to a Metro. Really annoying that the kitchen closes 7pm to 9pm so you can’t cook at dinner time! Wouldn’t stay here again.
    England, Female, 31-40
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Book Exchange
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • Wi-Fi


Urban Garden Hostel says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don\'t begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

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