Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group Booking -Cancellation Policy:

With the written reservation the customer accepts the terms of reservation and cancellation of the Westend City Hostel Ltd. The application is also made for all fellow passengers through the customer who is responsible for their compliance of contract. A guaranteed reservation will only be achieved through a written booking confirmation of the Westend City Hostel Ltd.
Cancellation fee: Part or full cancellation must be in written form and may arrive us AT LEAST 3 months before arrival. If the deadline was not kept the cancellation fee is to be paid per person for all ordered services as listed: at least 3 months before arrival: Free of Charge/ 40% by 3-1 month / 70% by 1 month- 1 week/ 90% within the last week/ 100% of the total price on the date of arrival.
These rules also apply if individual travelers withdraw from a group or are unable to travel without notice!

Additional Terms and Conditions

After your reconfirmation we may ask you for payment. will charge a deposit for group bookings by credit card. The remaining amount can be charged by the property to the guest’s credit card at any time.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Westend City Hostel

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

We are situated right next to Mariahilferstrasse (most famous Shopping street) and 'Westbahnhof' Train station on the intersection of two metro lines (U3, U6) which take you into the city centre within 5 minutes. Sites like St. Stephen's, the city hall, the museums quarter, the parliament, the imperial palace and so many more are all to reach within 15 minutes from our hostel by walk or public transport. So as mentioned above, we would surely be first choice for anyone, seeking proximity to the city centre and an uncomplicated arrival.
Our staff is always prepared to give valuable (insider) information on the hot spots of Vienna. An alley of pubs and clubs lies in walking distance of our hostel. Also Vienna's largest shopping street the 'Mariahilferstraße' is just a step away.

- mixed dormitories with reasonable prices (age restrication in dormitories; please ask for private or familiy room, when you are older than 40 yeares old)
- rooms are non-smoking areas
- we offer 2, 4, 6, 8
- shower and toilet
- bunk beds
- cosy mattresses, cushions and blankets
- padlocks EUR 4,-
- fire alarm system
- table and chairs
- lockers (For more security use your own padlock or you can buy one at the reception)
- bedlinen obligatory (for dorms we charge a cleaning fee of EUR 2,00,-)

- 24 h reception with friendly multilingual crew
- comfortable breakfast room (open 7:00 to 10:00 am)
- green indoor-yard with tables and chairs (until 10pm)
- common room with cosy couches, internet and sat TV (until 10pm)
- fridge, microwave, water boiler, cutlery, dishes, glasses

- free city maps at reception
- free luggage storage
- washing machine and dryer (€ 8.-)
- free bicycle parking area
- car parking (tickets for € 18,90 for 24h parking in a parkinghouse nearby)
- automatic drink dispenser
- free wifi in common area
- iron/ironing board, hair dryer
- towels (rental for € 2,-)
- table football

- hostel is open 24 h
- no curfew, no lockout
- check-in from 3 pm - we charge a €5,- key deposit which will be returned upon check-out!
- check-out till 10:30 am
- extension of stay can be done till 10:00 am
- payment only in cash on arrival
- no pets allowed

TOWEL (rental for € 2,-)

We are looking forward to welcome you at the Westend City Hostel!

Please note that cancellations have to be done in a written form the day before the arrival day by 8 am at the latest! If you don't arrive without having cancelled before, we have to charge 100% of the first night to your credit card.
In case that the amount of your reservation surmounts 700 Euros we reserve us the right to ask you for a pre-payment (about 25 % of the total amount). View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.3

  • Security 8.8

  • Location 8.2

  • Staff 8.1

  • Atmosphere 7.0

  • Cleanliness 7.9

  • Facilities 7.0

Latest Reviews

  • 10.0


    11 Sep 2019
    Located in a vibrant, clean neighbourhood. Very close to lots of shops and food venders, supermarket and metro. Always felt safe. Staff very friendly and informative, let us store our luggage there 4 hours before checking in and 6 hours after checking out. Payment was cash only. Towels 2€. Clean sheets and room, breakfast provided also. Great hostel with awesome atmosphere and backpacker bar around the corner. Wish we were there longer!!
    New Zealand, Couple, 18-24
  • 9.7


    18 Aug 2019
    This is my third time staying at Westend & I have enjoyed my stay thouroughly. It isn't anything fancy, but it is inexpensive & a great area in Vienna. It is easy transport to the first district and the main strip with all the shops & restaurants is a minute walk away! The location is the main reason I keep coming back but the staff have always been super helpful as well, whether I need to leave my bags overnight while traveling or need suggestions. The rooms are clean & spacious too!
    USA, Female, 18-24
  • 9.7


    13 Aug 2019
    Friendly staff, great location and very safe - definitely recommend it!
    Luxembourg, Male, 25-30
  • 9.7


    09 Aug 2019
    This place is totally underrated!!! Best location, awesome staff and great rooms. Can’t work out why people don’t love this place.
    Australia, Couple, 18-24
  • 8.9


    14 Aug 2019
    I was only there for a night, it was comfortable enough. The receptionist (that sounded like Heath Ledger) was really nice and improved the experience.
    Australia, Male, 25-30
  • 7.4

    Very Good

    12 Aug 2019
    Hot without AC, small rooms. Wasn't bad for one night but couldn't stay longer. The staff are nice
    Slovenia, Female, 18-24
  • 6.6


    09 Aug 2019
    Didn’t love this hostel, kitchen is lacking in pretty much everything. Not even a stove, only one chopping knife. No atmosphere, not allowed to sit outside after 10pm. Staff weren’t very helpful or friendly at all, didn’t feel welcome. Our friend also got money and a charger stolen. Would not recommend. However good location
    Australia, All Female Group, 18-24
  • 6.0


    21 Aug 2019
    Not really any atmosphere for us. Most people in the hostel kept to themselves. Clean and good locations however.
    England, All Female Group, 18-24
  • 5.4


    24 Aug 2019
    In all my years traveling, having stayed in hundreds of hostels all over the world, this is the only place that's ever charged extra for sheets. Sure it's written in the description, but it still feels deceptive. Sure technically they've told you about it, but it still starts the experience at the hostel on an unpleasant footing for the people who haven't read the description. Just include it in the listed price?! And maybe don't be so smarmy when people are surprised they have to pay more.
    Canada, Male, 31-40
  • 5.1


    24 Aug 2019
    This place is good for crash in for max 2 nights but don’t expect any social life .. very cold vibes .. they even stop the elevator works after 22:00 for to be quite but they let someone check in at 2:30 am and this guy must do his bed .😂
    Turkey, Male, 31-40
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Iron / Ironing Board
  • Key Card Access
  • Linen Not Included
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Vending Machines
  • Foosball
  • Wi-Fi