QG Marseille

Welcome to QG Marseille, your ideal base camp for an unforgettable adventure in the Phocaean city! Our charming and very stylish hostel awaits solo travellers, couples, and groups of friends. Here, the atmosphere is decidedly friendly and cosmopolitan.

Our common areas are designed for comfort to encourage encounters, making every moment an opportunity to share stories and create new connections. Whether you're looking for a cosy garden corner to relax or a pleasant stay to plan your days, QG Marseille will be your little urban paradise, and we'll be happy to advise you on discovering our city with its 1001 facets!

Come and experience the authentic Marseillaise vibe, between the sea and the Calanques, the sun and the culture, and make our hostel your home away from home. Get ready to be amazed by everything Marseille has to offer! See you soon in the garden or kitchen of QG Marseille?

ARTICLE 1 - Terms and Conditions

These booking and sales terms and conditions govern the relationship between “QG Marseille” and the recipient(s) of the services or “customer(s)” with effect from 20 October 2023.

ARTICLE 2 - Booking Procedures

2.1. Booking Request

Customers of QG Marseille are expressly required to familiarise themselves with these general terms and conditions of sale and the house rules when making a booking request. Bookings can be made by telephone, by email or via our online booking system. A personalised quote can also be sent on request, detailing the services provided.

Additional services (free or paid) must be requested at the time of booking: breakfast, packed lunches, air conditioning in the room, twin beds, parking and baby equipment, laundry service or room hire. Last-minute requests will be accommodated subject to QG Marseille’s availability.

FUAJ members are asked to provide their membership date and membership card number when making a booking. Membership is not a requirement for making a booking.

All guests staying at QG Marseille must be named at the time of booking; guests other than those specifically named at the time of booking will not be admitted without prior written authorisation from the manager of QG Marseille.

2.2. Terms and conditions for changes and cancellations

All bookings are subject to change
Any changes to a booking must be requested in writing (by post or email) to QG Marseille. Requests for an additional room or bed will be accepted subject to availability at the establishment, with no additional administration fees. A change to remove a room and/or a bed from the original booking will be considered a partial cancellation and will be charged, where applicable, on a pro rata basis in accordance with the cancellation terms, but will not affect the rest of your booking.
A change to the names of guests without altering the number of guests is possible free of charge: this must simply be notified to QG Marseille before the start of the stay.

All bookings are cancellable
A full refund of the deposit paid will be issued for cancellations made up to 30 days before your arrival, with the exception of group bookings for the entire house (5 bedrooms, with or without the activity room), in which case the deposit paid will be retained. If the rooms are re-let during the period in question, a pro-rata or full refund will be issued. If the booking was made less than 30 days before your arrival, 50% of the total booking cost will be charged for cancellations made up to 10 days before your arrival. After this point, the full amount of the booking will be charged. Please note: no-shows will be treated as cancellations.

Any modification or cancellation of the booking must be made in writing, either by post addressed to QG Marseille - 42 Impasse Davin - 13015 Marseille, or by email. The customer must ensure that their correspondence is received within the specified timeframes; QG Marseille cannot be held responsible for any correspondence not received.

QG Marseille reserves the right to cancel a booking in the event of force majeure, if safety conditions so require, or in the event of a normally unforeseeable occurrence. QG Marseille will then issue a full refund to the customer(s) concerned. Where possible, QG Marseille will offer the customer(s) concerned alternative dates of stay at preferential rates.

2.3. Rates
Booking directly with QG Marseille allows customers to benefit from the most competitive rates and to receive advice prior to booking if required. Bookings can be made by telephone, by email, or via our online booking system. A personalised quote can also be sent on request, detailing the services provided.

QG Marseille is listed on various booking platforms.
QG Marseille reserves the right to correct prices displayed on the various platforms when booking online, in the event of an obvious material error, resulting in particular from a computer bug.

Prices have been calculated as accurately as possible, taking into account the economic conditions known at the time the marketing materials were produced. These prices, provided for information purposes only, may be subject to adjustment when the booking contract is drawn up.

It is also agreed that QG Marseille may pass on any changes in fees and taxes to its customers. It is also specified that the customer shall be liable for any new tax(es) or charge(s) relating to the services provided that may be introduced by French or foreign laws and regulations. This applies, in particular, to tourist taxes, the amounts of which vary depending on the local authority. These taxes will be included in the price of the stay when the booking contract is drawn up. They may be revised upwards or downwards at any time by the relevant authorities. However, in accordance with current legislation, the price may only be revised no later than twenty (20) days before the start date of the stay. Furthermore, in the event of a price increase of more than eight per cent (8%), the customer has the option to refuse the change and terminate the contract. Where the member chooses to terminate the contract, in this specific instance only, they are entitled to a full refund of all sums paid without incurring any penalties or charges. Notice of termination must then be given to QG Marseille by registered letter with acknowledgement of receipt within seven (7) days of QG Marseille issuing the relevant information. Currently, the tourist tax in Marseille is €1.09 per night for each adult, with the exception of those receiving emergency accommodation or temporary rehousing, or holders of a seasonal employment contract working in the municipality.

2.4. Payment terms

Bookings are confirmed once a deposit of 30% of the price of the booked services has been paid into QG Marseille’s account and the booking confirmation has been sent back by QG Marseille. The customer must pay the full cost of their booking at least 10 days before their arrival date. Failure to pay within the specified time frame will be treated as a cancellation. Withdrawals are considered cancellations.

QG Marseille accepts last-minute bookings subject to availability.

Any stay that has commenced is payable in full. The full amount must be paid before arrival at the premises; otherwise, QG Marseille reserves the right not to accommodate the customer.

If you wish to use additional services on site, payment must be made in cash. Accepted payment methods: cash, cheques, credit cards, instant bank transfers and holiday vouchers (ANVV). QG Marseille does not cover any transfer or currency exchange fees.

A pre-authorisation for 40% of the total order amount is taken for each booking and may be used in the event of a minor issue.
2.5. Information required

The customer must provide the contact details of the persons staying at QG Marseille at least 10 days before the arrival date, failing which the booking will be cancelled: surname, first name, email address, telephone number and a copy of both sides of a valid identity document valid during the stay. The customer declares that they are over 18 years of age or are accompanied.
This information will remain confidential to QG Marseille (in accordance with the GDPR) but may prove useful in the event of force majeure. Customers who fail to comply with these terms and conditions will be held liable.

No persons other than those named on the booking will be admitted to the premises without the prior written consent of the manager of QG Marseille. In the event of non-compliance with this point, QG Marseille shall be entitled to order the said persons and the guest(s) to leave the premises without any compensation and without any refund for the current stay. Additional penalties may also be applied.

Useful information is sent to the guest by email a few days before the arrival date: a reminder of QG Marseille’s reception hours and directions to the hostel. QG Marseille is also available to answer any questions from its guests by email and telephone.

Guests can follow QG Marseille on Facebook and Instagram to get a taste of Marseille.

ARTICLE 3 – The stay

3.1. Arrival and departure

- Hostel arrival times: Monday to Friday between 9am and 6pm by appointment; Saturday and Sunday between 6pm and 8pm by appointment.
- The guest undertakes to specify their arrival times in writing at the time of booking or at least 72 hours in advance. QG Marseille will do its utmost to make rooms available upon guests’ arrival and no later than 4 pm on the day of their arrival.
- Late check-ins between 6pm and 10pm from Monday to Friday and between 8pm and 10pm on Saturdays and Sundays may be available, subject to staff availability, for an additional charge of €30. No check-ins will be accepted after 10 pm. Requests must be made to QG Marseille, and only written confirmation from the youth hostel will constitute validation of a late check-in.
- Guests must arrive on the agreed date and time; failure to arrive or cancellation will be treated as a cancellation. Where the guest fails to clearly communicate their arrival time and/or does not adhere to the standard check-in times, QG Marseille shall not be held liable and the stay will be cancelled at the guest’s expense.

- Rooms must be vacated by 10.00 am on the day of departure; the following night’s stay may be charged if applicable.
- When vacating the rooms, it is the responsibility of the guest(s) to remove the sheets and pillowcases and place them on the floor together with the used towels from the bathroom, and to fold the duvets on the beds. Failure to do so will result in additional charges.
- Any damaged equipment must be reported in writing to the manager of QG Marseille. Failure to do so will result in additional charges. For group bookings, a standard check-in and check-out inventory is carried out.
- The designated areas in the kitchen (cupboard and fridge) must be emptied. Failure to do so will result in additional charges.
- Keys must be handed over to QG Marseille staff in accordance with the agreed arrangements at least 24 hours before departure. Failure to return them or damage to them will result in a charge.
- Upon request and with the prior written consent of QG Marseille, it may be possible to leave luggage at QG Marseille after 10am on the day of departure. QG Marseille accepts no liability for theft, loss or damage to such items.

3.2. During your stay

QG Marseille’s guests are strictly required to comply with the house rules; failure to do so may result in penalties, including QG Marseille requesting that the guest leave the premises without any compensation and without any refund for the current stay.

QG Marseille accepts no liability for theft, loss or damage to guests’ belongings during their stay, including in the car park.

The guest shall be held liable for any damage, deterioration or act of vandalism that may occur as a result of the occupation of the premises and/or due to the actions of participants and/or staff under their supervision, whether to movable property, furnishings or immovable property, whether or not belonging to QG Marseille. Consequently, QG Marseille reserves the right to ask the guest to leave the premises without any compensation and without any refund for the current stay, and to reimburse the costs of any damage caused.

QG Marseille brings in external service providers on site. Most activities are free of charge for residents of QG Marseille, a meeting place for travellers and local residents. The programme can be made available to residents on request prior to their stay.

QG Marseille prioritises fresh, organic and locally sourced produce but does not take specific dietary requirements into account when preparing its breakfasts and packed lunches. Guests with allergies or specific dietary requirements are advised to exercise the utmost caution; QG Marseille cannot be held liable for any complications.

Image rights
You may post photos of QG Marseille on social media. However, please respect the image rights and privacy of other residents, as well as the FUAJ’s code of ethics, which applies at our establishment. Do not post anything without the prior consent of the people photographed. For minors, parental consent is required. In the event of a breach of this rule, QG Marseille cannot under any circumstances be held liable for any inconvenience caused but may impose appropriate sanctions on the guest responsible, or even order their departure and that of any accompanying persons without any compensation or refund for the current stay.

House Rules
Guests at QG Marseille are strictly required to comply with the house rules. In the event of a breach of the house rules, QG Marseille reserves the right to impose sanctions and to exclude the individuals and guests concerned from the premises before the end of their stay, without any compensation and without any refund for the current stay. The following must be observed:

1 - pets are not permitted at QG Marseille,

2 - persons other than those named at the time of booking are not permitted without prior written authorisation from the manager of QG Marseille,

3 - indoor areas are non-smoking; outdoors, guests who smoke are asked to be considerate of the health and comfort of non-smokers. Cigarette ends and ash must be disposed of in ashtrays and not on the ground or in the garden: risk of fire during the dry season.

4 - Food and drink are not permitted in private areas, bedrooms and bathrooms.

5 - The use of drugs and illegal substances is prohibited, including outdoors.

6 - Guests must respect the peaceful nature of the premises and use them for their intended purpose. Quiet hours apply from 10 pm.

7 - Parties are not permitted, even during the day, without prior written authorisation from the manager of QG Marseille.

8 - QG Marseille provides its guests with a fully equipped kitchen: guests are responsible for keeping the premises clean and are asked to clear and wipe down their table, switch off electrical appliances after use, run a full dishwasher, wash up and put away their crockery before leaving the kitchen, help to restock consumables (coffee, spices, starchy foods, etc.) and to clear their designated storage spaces (cupboard and fridge) before departure.

9 - The guest undertakes to leave the bedroom and bathroom in good condition, as well as the shared areas provided

10 - In the event of damage where the perpetrator cannot be identified, the cost will be shared among the guests present at the time the damage is noted.

3.3. After the stay

Any complaints must be sent to QG Marseille by registered post with return receipt, within 7 days of the end of the stay to which the complaint relates. After this period, no complaints will be considered.

QG Marseille informs its former customers by email about its events and updates, and shares details of its competitions or discounts two to three times a year. If you do not wish to receive these communications, simply let us know at: QG MARSEILLE – 42, impasse Davin - 13015 Marseille - France. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and rectify the aforementioned information.

ARTICLE 4 – Governing Law and Jurisdiction

The General Terms and Conditions of Sale (GTC) and the booking constituting the Contract are governed by French law. Any dispute between the parties relating to the interpretation or performance of this Contract shall fall within the jurisdiction of the courts in the district of QG Marseille’s registered office.

For the performance of these terms and conditions and any matters arising therefrom, the parties elect domicile at their respective registered offices or at the customer’s address for bookings made by individuals.


The legal framework is defined, the rules are set. QG Marseille does everything possible to welcome you. Please feel free to ask any questions during your stay or to give us verbal feedback at the end of your stay: this will help us improve our service for future guests or confirm that our efforts have enabled you to enjoy a very pleasant stay.

We aim to build connections with and amongst those staying at QG Marseille. QG Marseille informs its former guests by email about events, updates and shares competitions or discounts two to three times a year. If you do not wish to receive these communications, simply let us know at: QG MARSEILLE – 42, impasse Davin - 13015 Marseille - France or by email. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and rectify the aforementioned data.