About

Discover the magic of Antigua Guatemala from the comfort of our unique hotel, where tradition and modernity meet to offer you an unforgettable stay.

Located in the heart of this historic city, our hotel invites you to enjoy a cozy and familiar atmosphere, ideal for all types of travellers. We have private rooms, shared rooms and a large family room, designed to adapt to your needs, whether you are travelling alone, as a couple, with friends or as a family.

Just a few steps from Antigua's main tourist attractions, such as the majestic Antigua Cathedral, the imposing Agua Volcano and the charming Central Park, you will have everything you need to explore the city and then relax in a comfortable and safe environment.

After a day full of adventures, enjoy our hospitality, personalised service and the tranquillity of being in a unique space, with details that reflect the essence of Guatemalan culture. Plus, we offer perfect options for all budgets, to make your experience in Antigua even more special.

Come and experience Antigua Guatemala in a unique way!

Hotel Neizan Policy and Conditions:

Cancellation Policy: 3 days before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 14.00 to 23.00
Check out before 12.00

Payment upon arrival by cash ,credit and debit card
Taxes not included (15%)
Breakfast not included

General:
24 hours reception.
No special conditions

House Rules

Check In

14:00 - 23:00

Check Out

until 12:00

Taxes Not Included

View House Rules

Facilities

Free City Maps
Free WiFi
24 Hour Reception
Tours/Travel Desk
Room service (limited hours)
Internet access
Meals Available
Cafe

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Reviews

2.0(12)

Value for Money
2.0
Security
2.0
Atmosphere
2.0
Cleanliness
2.0
Staff
2.0
Location
2.0
Facilities
2.0

Summary of traveller reviews

Neizan Hotel in Antigua offers a friendly atmosphere and helpful staff, with a great central location. Some recent guests experienced issues with booking and noise, and noted weak shower pressure.

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Stayed in Apr 2026

2.0

Julian

Male, 31-40, England

Did not honour booking via hostelworld. Said they were full and had no record of our reservation. Do not book via hostelworld as they don't seem to be using the system properly. This listing should be removed.

Stayed in Feb 2026

2.0

Celine

Female, 31-40, England

Don't stay here! We booked in advance, turned up and were told that there was a problem with their booking system and we didn't have a room. We were then left to try and find another hotel late on a Saturday night and had to pay more than double. I don't believe for one minute there was a problem with their booking system and think they just sold our room for a higher price. TERRIBLE SERVICE AND EXPERIENCE ALL ROUND.

Stayed in Jan 2026

3.4

alexander

Couple, 25-30, England

Do not expect much sleep here. you can hear the staff loudly on their phone from your rooms, I had to ask them to be quiet multiple times. Also you are then woken up every morning at 6:45 when the Acatenango hikers arrive in the reception. I’ve never given a negative review before but wish I had been warned.

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