a&o Aachen Hauptbahnhof

Minuses: The dorms have very difficult stairs to climb to the upper bunk. No lockers in rooms. Pluses: helpful staff, location close to sights, clean, good wifi.

I stayed in a female dorm, but one of the occupants seemed to be staying there for a longer period of time, which affected the cleanliness. It didn't seem like room service was checking or cleaning the room regularly. I felt really uncomfortable staying in the dorm, mainly because of the shared roommate situation. In contrast, I stayed in a 12-member dorm at the A&O Hostel in Berlin for 5 days, and it was clean and breathable. I didn't expect the female dorm in Aachen to be neglected once assign

We booked a family room and arrived quite late. While checking in, another guest arrived and interrupted our checking quite rudely. The staff then stopped our conversation and helped the person instead. Then we arrived in our room to notice that only half the beds were done. The room was cold as the heating had not been on. To our surprise, there were not enough towels or bed sheets in the room. The best part of it was that the bed sheets that were folded had small stains & hair. Not impressed.