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A&O Wien Hauptbahnhof Reviews

Sonnwendgasse 11, Vienna, Austria

Reviews & Ratings Explained


622 Total Reviews
  • 72%Value For Money
  • 81%Security
  • 75%Location
  • 67%Staff
  • 63%Atmosphere
  • 80%Cleanliness
  • 75%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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For the money we spent this hostel didn't really give us the best experience. Not the best location, absolutely no atmosphere and the staff really did not care. The room was fine and it was spacious but it was all very basic. Also the extra charge for linen was annoying. Wouldn't really go again but it wasn't horrific.


Great hostel - not located very centrally. Seems more for tour groups, families and school trips than backpackers but great facilities. Some issues with the internet.


Was a nice hostel but not much vibe. More of a hotel than a hostel. Kitchen wasn't that great.


Nively located hostel close to the main train station. A bit far out from the centre, but by ubahn it takes you ten minutes, so not really a problem. Relatively cheap for Vienna. Completely normal western European hostel, clean and some might say a bit boring.


I had a good experience with the hostel. We stayed for only one night but it was a pleasant one because we learned how to open all the windows and had a little breeze keeping us cool trough the night, otherwise it would probably be hot as hell because the air conditioning is not working. But as I said, for us that wasn't a problem. We were checked in by Denis who was very friendly. The metro station is very close so if you don't mind a few minutes ride to the center, the location isn't a problem

  • 13th Aug 2015
  • Novice Nomad
  • Anonymous
  • Slovenia
  • Mixed Group, 25-30
  • (1 review)


Big Hostel, with a little bit Hotel flair, somewhere between a Hoste and a Hotel I think. Employes are kind, the roomes are clean (exception: under the beds) Sheets for the bed in a Dorm will be 3.5€ extra (have not seen that before booking, just in the booking mail) They should make it more vissible before booking


Basically a hotel with bunk bedded rooms nonetheless large rooms with en suites Great location near Wien Hauptbahnhof (Vienna central station) and a 5 minute walk from a road full of shops and restaurants Rooms were clean and large and came with a TV Only problem is there is no kitchen or washing machines so you have to go and buy all your meals/food which can become very expensive very quick


It is quite far away from city center you need to take a metro every time to get there but only 3 stops. which is not bad and i didn't expect but it was very very clean! they always fill up out toilet tissue and shampoo or whatever. and cleaned every time! so everything was good and not too bad location but the thing was i needed to wait quite long time to do check in in the hostel, there was no air conditioner ( as i feel) so it was too hot to wait long time


The first hostel in which I paid for bedsheets and first hostel in which there is a category for internet usage. Use of computers is not free. in my whole euro trip this was the worst hostel.


Well I was told that Vienna was gonna be a right tear up but as far as full throttle banter goes there's not even a pinch of snatch or group of boys to get enough laughs in. Staff couldn't be less helpful, not knowing cheap places to eat or even bars to go to! As said in other reviews, they always seem to be doing you a favour as though their job is solely to check you in. Did not appreciate having to pay for bedding with their leather mattresses and un air conditioned rooms. Kitchen the worst


When I arrived the blanket on my bed had some kind of brown crusty residue on it. When it was 'replaced' the one I got instead had a bunch of smaller stains on it. The rooms had poor ventilation leading to massive overheating, and the '2mb' wifi rarely ever worked and when it did it was never '2mb'

  • 9th Aug 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


It says on there but I'm saying it again. They charge for linens, who travels with their own? Charging for towels, maybe. But lots of hostels provide towels. It's scummy business practice, trying to catch those who don't read the fine pribt off guard with thevlowest price only to pay the same or more with hidden costs like linens. And extra fee for using a credit card. Was not a fan, left the next day.


awful stay, staff were ride and unhelpful, room was filthy and our 2 beds in order one hadn't been made the other pushed together for someone to have a double, asked where local hospital was as I was very unwell to which none of the staff new and said it takes between 30minutes and 2 hours to get there, severely disappointed and very over priced


Perfectly located next to the train station and takes a short journey on the underground to get to the old town! Everything was very clean with the hotel vibe but hostel prices. Although it does have a communal area as it is large and you dont get to meet many other travellers.


This place was fairly average. You have to pay extra for bedding, mind you the rooms are so hot you don't need any bedding whatsoever. The room we were in virtually had no ventilation. It was impossible to sleep. It probably didn't help that the fire alarm went off at 3am with no explanation either. All in all, it was fairly clean and secure. Personally wouldn't stay here again.


Not a good place if you are travelling alone. It's more like a family hotel. Some parts of the hostel look really odd. The lobby is not a good place to chill.


Sly compulsory 3 euro linen charge. The room's windows don't open, there is no fan and no ventilation and the room is unbearably hot. That such a hostel is allowed to function shocks me. I sincerely hope no traveler has the misfortune of staying here.

  • 7th Aug 2015
  • Novice Nomad
  • Anonymous
  • India
  • Male, 18-24
  • (1 review)


I was really disapointed in this hostel. I have been in a lot of hostel in the world San francisco, australia, UK, Amsterdam, Poland ... I always leave a good comment and I am always happy. But here in this hostel, I was thinking really to disturb the staff when I arrived, no smile, no polite form, I was feeling like an animal at the reception. In addition the check in was from 3 pm I had my room at 5pm. So i lost my time each time to ask to the reception when i will have my room without answer


We stayed for 3 nights during which there were 3 fire alarms, two of which woke us up early in the morning. It was difficult to find out when the sky bar was open and when it was it seemed full of school children. The check-in process was slow and so the reception was always very busy and so was difficult to talk to the staff. The kitchen facilities were dire; there were only two hot plates and no kitchen equipment. Overall it seems to be run like a very poor hotel rather than a hostel.


The bike rental was definitely a highlight of staying here! The worst thing I think was the fact that it was 98° F out and there is no air conditioning 😭. Otherwise I feel like I definitely got my money's worth!

  • 5th Aug 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 18-24
  • (1 review)

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