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A&O Wien Hauptbahnhof Reviews

Sonnwendgasse 11, Vienna, Austria

Reviews & Ratings Explained


495 Total Reviews
  • 75%Value For Money
  • 83%Security
  • 78%Location
  • 70%Staff
  • 66%Atmosphere
  • 81%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Very disappointed to arrive to unmade beds, had to pay €3.50 for sheets at reception. Location was pretty bad, right next to the main train station but otherwise in a completely dead/dodgy area of Vienna. Staff were not very helpful.


Our stay at the A&O Wien Hauptbahnhof was reasonable, but nothing outstanding. The staff were efficient but weren't particularly friendly. The hostel is quite busy, especially in the evening but there were mostly groups of people (ie. Schools) when we were there, so not the best environment for solo travellers looking to meet people. A couple of things to mention: the hostel itself was very clean, no aircon in private rooms (very hot), only one washing machine.

  • 25th Jul 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • All Female Group, 18-24
  • (1 review)


The locker in the rooms are a bit too small to place any valuables but good for the money you and in a decent location, but a bit far from the centre. Good transport links.


I was almost put off by the bad reviews of staff here, but after visiting I have no idea what people are moaning about. The bloke who checked us in couldn't have been nicer, showed us where we should visit in vienna, marked a metro map for us and told us which tickets to get. Also there are big lockers in the rooms, generally decent place. However, wifi is absolutely awful, basically unusable wherever you go.


Not safe, someone had stollen our stuff from the fridge, in the room with 6 beds there are only 4 lockers. The Location is not central, you will always need to take some public transportation the get to the center.


Booked this hostel to have a break from dorms and completely regretted it, the staff were very unfriendly and unhelpful, and there were never enough to see everyone waiting. There was only one washing machine and a tiny kitchen for the guests was not acceptable for the number of guests staying. The cleaning staff came in when we were asleep hours before checkout and there was no a/c anywhere so everywhere was uncomfortable. We paid a lot of money and it was not good value, would not go again.


There are lots of better places to stay in Vienna - this is in the middle of a construction zone that's going to be an industrial park. It's near to every S-bahn line, but Vienna is so lovely to walk around that it's a shame. Also, you pay for sheets (+3.5 euro), but not for towels or soap or shampoo. The staff was a bit unfriendly and not very good - I was first given a room that was occupied


Wifi is realy realy bad but compare for other a&o hostel this is the best one


One of the best hostels I've stayed in. Near from the city centre and Schönbrunn palace. It only has a problem, there's no air conditioning in the rooms and it's like a oven in summer.


This hostel was gloomy. On the day of our arrival there was a nice and smiling receptionist, but on other days it was only stone-faced staff that made us feel anxious about going to ask them for anything. The room had no ventilation, which made sleeping in 37 degrees a bit... hard. There was no atmosphere, because the hostel is so huge and feels like an institution or something.


I've stayed here before so I already knew the hostel. It's in a great location and is just a pretty standard place to stay. The wifi is pretty bad and there's no air con (which is normal in most hostels), so be prepared to keep the windows open at all times! It would be nice if the reception/bar area had some air con so you could escape the heat and humidity. The roof bar was being renovated during my stay so if I come back I will check it out.


location is only good if you need to be close to the train station, otherwise it is near nothing! you have to pay 3.50 just for sheets. i had to share what is essentially a double bed with a stranger, and it was so hot in the room no one could sleep. when i checked out, staff didn't even look up at me. 'common area', which is the area around the reception, was taken over with a school group. wouldn't recommend, it's the kind of chain that doesn't seem to care about the guest experience


This is not a hostel, this is a hotel where people share rooms. Staff was of no help at all, couldn't even tell us where to find walking tours. In the check out, there was a gigantic line only for 2 attends and the menager was just looking without caring about helping. It is not far away from the center if you take the subway, which is 3 stations.


You have to pay 1 euro extra as a deposit for the beer you are buying. Breakfast is overpriced dog meat. The atmosphere is terrible. Majority of the staff are unhelpful or rude if you ask for assistance. Terrible wifi.


Pros: Clean, large rooms (6bed dorm), shower and toilet in the room, cheap, good access to power sockets Cons: Slow/non-working internet, the staff where not that friendly, linens not included, bad safe storage, not ideal location for access to old town, hot rooms.


Right, where to begin? I'll start with the positives. The hostel is really close to Hauptbahnhof (although not overtly easy to find), very secure (keycard entry), and was kept pretty clean. Now the negatives. They love to charge you a little extra, be it pool tables or bed sheets (who carries bedding with them?) and, with all due respect, the atmosphere was akin to a Global Warming Conference taking place between Neptune and Pluto on a Monday Evening. Too big and soulless. SO. MANY. SCHOOLKIDS.


Nice stay, clean & simple rooms. The room was very warm and as there was no way to open the window wide and no air conditioning we just had to suffer it. This was the only drawback.

  • 12th Jul 2015
  • Novice Nomad
  • Anonymous
  • Northern Ireland
  • Female, 18-24
  • (1 review)


The hostel was really tricky to find and the room wasn't clean at all, there was still belongings in there from other people that had left. The staff weren't very polite or helpful. The atmosphere wasn't great, and had a couple bed bug bites


The hostel was really good, but it was very hot, no ventilation and stuff

  • 11th Jul 2015
  • Novice Nomad
  • Anonymous
  • Brazil
  • Male, 18-24
  • (1 review)


Not a hostel to stay at if you want to meet other young people. Lots of kids around for school excursions but very clean and good, new facilities.

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