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A&O Wien Hauptbahnhof Reviews

Sonnwendgasse 11, Vienna, Austria

Reviews & Ratings Explained

77%

Rating
282 Total Reviews
  • 79%Value For Money
  • 80%Security
  • 72%Location
  • 69%Staff
  • 70%Atmosphere
  • 89%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Loved the room, clean showers, very open for a dorm!


63%

I think its not a good idea to put backpackers and hotel people at the same place i felt like they looked down on me also there was some guys that did not stay at the hostel that came in my dorm room but brekfast was good

  • 13th Aug 2014
  • Novice Nomad
  • Anonymous
  • Iceland
  • Male, 25-30
  • (1 review)


83%

This hostel was very large and included a hotel too. This meant that the hostel did not have the same atmosphere to it as smaller hostels, however the great location made up for this


51%

You have to walk 20 minutes to get to the centre. so it's not so near as you read in the presentation of the hostel. there's no free wifi and the receptionists are all really impolite!!


49%

Cleaning ladies are overworked (in my opinion), not enough employed. Most receptionists are not native Austrians. Black guy on night shift not polite at all. Sneering type. Magnetic cards not working always. Some girls receptionist (blond) very polite. No CCTV camera for the reception safe. Hundreds of travelers, sometimes you must wait few minutes in reception line up. Clean, but some changes must be done.

  • 7th Aug 2014
  • Novice Nomad
  • Anonymous
  • Poland
  • Male, 41+
  • (1 review)


83%

I dont really like the attitude of staffs. They were cold, unfriendly.


63%

Although it is a bit far from the center, it's located very close to the Hauptbahnhof train station. I'd say take care about the safety of your belongings since you're not provided a locker. The staff also charges extra for payments with card, so be prepared to go back for a lookout for a cash dispenser even in the dead of the night in case you don't have Euros with you.


94%

Not all the staff had sufficient level of English.


57%

The location is fine, but it is difficult to reach since the whole main station is under construction and not all the ways can be seen - it took us more than 1 hour to get there, even when it is 2 blocks away. Furthermore, this construction work ongoing makes the area really noisy in the mornings - therefore, it gets tricky to sleep after 6 AM. Also, the staff was not very organized and it took a while until we managed to get the check-in done. Maybe the only highlight is that we had wi-fi.

  • 2nd Aug 2014
  • Novice Nomad
  • Anonymous
  • Mexico
  • Male, 25-30
  • (1 review)


51%

They charged us for bedding when we arrived without prior notice. We chose this hostel because of the price, but with an extra €3 on top it was not worth the money. They charged the couple next to us another €2.50 for using a card. So if you have to get bedding and you use your card you're paying more than €5 extra! The location was also very poor, and there was no air-con despite the site saying there is. Also, the power kept going off, so it took us over an hour to cook pasta.

  • 26th Jul 2014
  • Novice Nomad
  • Anonymous
  • England
  • All Male Group, 18-24
  • (1 review)


66%

the room was nice and everything was extremely clean but the staff weren't particularly friendly and we were unfortunate enough to arrive around the same time as a mass of schoolchildren who were very loud all night. also, the wifi connection was terrible.


77%

Good location, access to public transport. Safe neighbourhood and clean facilities. Not the most communicative staff. Very hot in summer, some proper air-conditoning is needed for sure.


54%

There was absolutely no air in the room - even with the windows open it was too hot to stay in the room and sleeping was next to impossible because of the heat. Taking a bath was also a pain because of the lack of ventilation in the bathroom and everything was damp in there. Also there was a lot of noise from the street and every morning we woke up early to loud noise from a construction site just across from the hostel. Theme: Tell me how I'm supposed to breathe with no air - NO AIR, NO AIR?


57%

This was unfortunately one of the worst hostels I've been to. The place was crowded, they have like hundreds of rooms but only two people in the reception, which is madness, so there was always long ques to get help. You have to pay for sheets, which mainly pisses people off so there were people sleeping without sheets which is not good in an hygienic aspect. The main bathroom was puked down when I went there, wi-fi crashed one evening, elevator got stuck, and no good atmosphere for backpackers


60%

The hostel is huge and did not have nearly enough people at the front desk for the amount of guests staying at the hostel. As a result, there was always a line at reception (it took more than 40 minutes to check in). The staff were extremely nice, helpful, and seemed to be working very effectively. Rather the problem seemed to be that there were simply not enough people. Also, A&O have many extra charges that quickly add up if you don't scrupulously look through their terms.


71%

It was fine to drop your bag and go but the staff were overwhelmed all afternoon with check ins so if you had another question you had to wait. Rooms were clean but the kitchen was disgusting. Only one washer drier for hundreds of rooms, not very logical. Rooms were clean and spacious though, can't fault those. The wifi was slow but we were warned of that in advance.


89%

That's a nice and safe hostel. It's well located if you arrive by train at the Südbahnhof, but not really if you arrive at the Westbahnhof, where the trains mostly arrive. The city centre and the main spots are also a bit far, but at least there is a beautiful spot within walking distance (Belvedere Palace). The rooms, toilets and bathrooms are alright, just be aware you have to pay extra if you don't bring your own bedlinen. It's probably the only A&O hostel that offers free wifi in the rooms.


80%

This might be the future of hostels; a large, mass produced chain of hotel-like hostel dorms. Nothing wrong with such a system, however the staff was always busy with checking people in that they really couldn't recommend spots like smaller hostels could. A mixup happened in my room that allowed some new people come in before the room was cleaned (and because of it, the room was not cleaned from the previous inhabitants). If your sheets aren't made, inquire about it before you sleep in it.


71%

Good price (around 12€ per person in a 4 bed dorms) but you will have to pay for everything ! For the breakfast (7€), the parking, the billiard (5€/hour)... even the Wi-fi (which is REALLY slow if you haven't paid. And even if you pay, it doesn't change a lot of things !). The staff wasn't very friendly with us, only doing his job.


100%

The Facilities were some of the best we've used! 2 minuets walk from the train station, Great atmosphere of the hostel.


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